Fabletics has a rating of 3.1 stars from 11,775 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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Didn't receive large order purchased on Black Friday at 80% off. They said they couldn't put a trace on it for another 3 weeks. I called FedEX and they willingly put a trace on it. When it arrived, the box had been re-tagged and was missing most items. The fact that the items were missing is likely not Fabletics fault, but refusing to put a trace on the package is a Fabletics customer service issue. I alerted Fabletics who said many of the items were no longer available so they would give me a store credit, not a refund. So, they want to give me a store credit for items I bought at 80% off, but will have to buy next items at full price. If they don't provide ordered and paid for items, there only choice is a refund. After leaving a review on another site they resonded they would get back to me to resolve with 48 hours. That was 4 days ago, no response.
Tip for consumers:
DO NOT ORDER FROM THIS COMPANY.
Products used:
N/A
Date of experience: December 19, 2021
Twice now I have had orders marked "delivered" that I never received. I reached out to customer service and was essentially told it was my fault for not "tracking my package" closely enough. I work from home in a private residence; it would be impossible for me to pay less attention to who's at my front door. I was treated very dismissively by customer service before I was finally offered a reshipment - they wanted to ship it to a different address, but I assured them my address wasn't the problem. I was also offered store credit, but... ahem... why would I pay for more products that I never receive? I was also told that the reshipment was "a one time courtesy." So receiving the products I paid for is a courtesy? Nice.
Date of experience: December 21, 2021
Hello Violet,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,
Ivy
I'm sure if you have the desire for a new expensive outfit every month, than this site would work great for you. However, I do not need a new outfit every month. I liked the skip option, where you can skip the month and not be charged, when it worked. It seems like it stopped working this year. I was charged after I skipped the month, and I reached out to fabletics and my credit card company. Fabletic's response was to close my account (with 3 MEMBER CREDITS worth ~$150). I called and they reinstated my account, with the condition that I made a purchase within the next 48-72 hours. What a scam. I'm making my last purchase to use up the rest of my member credits and closing my account because I am so done with their shady and scummy tactics.
Date of experience: March 9, 2018
Hello Erica,
We’re sorry to hear about what sounds like a frustrating experience. Our member services team will get in touch with you right away. Thanks!
Best,
Sherry
Great products with CONSISTENT SIZING for women's workout clothes and fashion! The prices are unbeatable, and the delivery process is fast and streamlined. I can trust that if I put an order in, everything will fit, be great quality, and arrive fast. I love Fabletics and will enthusiastically continue to shop with them and their partnered brands. I am a curvy woman, wearing size XL on the bottom and L on the top. Sometimes brands are inconsistent with sizing, or have limited availability of these sizes, but I can always rely on Fabletics to have clothing that will fit me and be awesome.
Date of experience: July 1, 2022
Hi Nicole,
Thank you so much for your wonderful comments! We are delighted that we were able to meet your expectations when it comes to the quality and how the items fit. We appreciate you taking the time to share your experience and we hope you continue to have a wonderful time with us in the future! Have a great day!
Best,
Kim
I've been buying fabletics for years and I love the products. However, recently there has been nothing in my size, specifically in leggings, the M's are always sold out in the trendy neutral patterns (leopard print, etc). I was also very unimpressed when I went to go buy a bunch of items for the Black Friday sale on the WEDNESDAY before Black Friday and all of the items I wanted were sold out in my size. Size M. And I noticed that most of the sizes were sold out. I would have bought $200 worth of items after the discount but I couldn't because my size was out of stock. Please get more in stock because I love your products. Love the neutral patters, the trendy browns, tans, pinks, teddy jackets.
Date of experience: December 1, 2021
Hello Amanda,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles and sizes you like. Our Member Services team will be contacting you within 48 hours.
Best,
Zeth
Fabletics is horrible. Canceled my VIP account because the materials were not worth the prices. Had a credit on my account so used that and then canceled VIP account. Of course I never received the package and then they would only offer me a refund of a credit back to my account. Without the VIP membership, the credit barely covers any of the products. Worst company ever, save your money and DO NOT get involved with this company.
Date of experience: August 6, 2020
Hello Hannah,
Thanks for sharing your feedback regarding how the VIP Membership works. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I really am considering canceling again. I shop on the sales and cannot spend my credits then. I refuse to buy something that is less money than my credits. I work hard for my money and refuse to give it away!
Date of experience: May 20, 2022
Hello Cynthia,
Thank you for writing a review! Your feedback about our credit is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Often I thought I had canceled the month and there was another step, which was hidden. I
Find it to be fairly deceptive and intentional on fabletics end. I will be spending my credits and will cancel my membership.
Date of experience: January 4, 2023
Hello Mary,
We value the comments you made about the VIP program. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I think it's hilarious that people are complaining about the VIP membership charging them once a month when it CLEARLY states what you are getting into when you purchase. Don't be so cheap to ignore what is CLEARLY written. I have LOVED all my pants and can't believe the quality for a such a low price. The tops are mediocre and I"m not sure why they don't wash as well as the pants. The style on me also didn't fit right. I had to cancel unfortunately because I am traveling the globe and really need to save every month not skip. Cancellation was TOO EASY! Again, I'm not understanding what everyone is talking about concerning canceling. I received an email stating that my membership had been cancelled as well.
Date of experience: November 8, 2015
So being a teenager I went through a phase of joining the gym and wanted cute looking outfits... so I went to Fabletic's. Thought it was a good idea until such times as they starting taking £44 out of my account each month. This time i called and asked them to cancel my account. Though it was fine to which they refunded me 3 months worth of £44 (equaling £132) which was good of them. 6 months after 'cancelling' my account another lot of £44 has been taken from my account, to which i called and was told that i didn't actually cancel my account only freezed it. When asked if i could have a money back, they just said 'we can only refund once' - bull$#*!. They have taken money from me and didn't even give it back. It is a rip off. Never ever recommend it to anyone. Bloody daylight robbery.
STRONG WORD: Do not use then as they will rip you off!
Date of experience: March 21, 2016
The service is horrible. The quality is horrible. Everything about fabletics is horrible. I made an account when i placed my order, and about 2 months ago i contacted customer service to cancel my account. They gaslighted me into thinking i didn't have an account, and a couple days after that i got charged $60. I then reached out again about a refund and cancelling my account and was told the same thing. And then i got charged another $60! After having to threaten the rep i finally cancelled my account and i am out $120. When i reached out about getting refunds for the accounts i was told i do not have, the representative ended the chat in the middle of the conversation which was not only rude but disrespectful. DO NOT SHOP HERE! THEY ARE A SCAM!
Products used:
none
Date of experience: September 24, 2023
Hello Kadryn,
Thank you for sharing your experience with the membership. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
I hit "skip this month" and was still charged for this month. When talking to "Mia" she pretty much said too bad. I told her to cancel my membership once I got my outfit that I was wrongfully charged, but she insisted she couldn't help and that I had to go back and cancel once I used my credit... OH and my credit isn't even showing up!
Date of experience: April 6, 2015
Fabletics kept billing me EVEN THOUGH I cancelled my credit card. The charged me TWICE a month over a period of 5 months until I found out. Again, even if you cancel your credit card because of their previous unauthorized charges, the will still charge you to that bank account you used the first time. Luckily for me, I had used American Express and they took care of everything. I go online and there is no credit with them for those $49.95 they had been charging; so where does that money go? It says a lot about a company who knows about how unsatisfied their clients are and does NOTHING about it. So BE AWARE.
Date of experience: May 11, 2015
I have ordered a lot, but of the items I've ordered, very few of them fit right. The fabrics on the leggings are general too thick for a good workout, plus, the sizing is not consistent. The tops are very thin, on the other hand, and run either too large or too small because of the inconsistent sizing. I stuck with the monthly membership for a few years but finally canceled because I was disappointed in almost everything I received and then started returning them since we have a store here. I have a credit or two left, that I'll use because I don't want to lose my money. But there are so many better options for workout wear, including Vuori, Alo, and others.
Date of experience: August 1, 2022
Hello Carrie,
Thank you for sharing your experience with our products and canceling your VIP account. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I've found sizing to be somewhat inconsistent (ie. A small bra can be HUGE on me in one style and too tight in another), and the mobile app is VERY slow.
Date of experience: June 3, 2024
I didn't realize I was being signed up for a recurring fee that I will have to phone the company to cancel. If it was easy to cancel on the website I wouldn't be frustrated by it but I don't like it when companies make it hard for you not to be subscribed to them.
Date of experience: June 1, 2022
Hello Lisa,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I love love LOVE all the power hold leggings and shorts. Only thing I can find that doesn't roll down and doesn't ride up. I completely swapped all my shorts and leggings to fabletics and couldn't be more happy. I get complimented all the time at the gym for the styles and colors as well!
Date of experience: August 1, 2022
Hi Erin,
Thank you for your amazing feedback! We're glad that you love the style of the items that you purchased and how it fits. We are happy that we're able to provide the products that our members seek. It was really a pleasure doing business with you. We hope you will always have a great experience with us in the future. Have a wonderful day!
Best,
Kim
I buy both womens and mens items for my family. I love the durability and the stylishness. The shape wear is a great addition to the products. I find the men's shorts confusing to select because of the similarity in the names and because the inseam lengths are not consistent. I find I have to check and recheck the order and sometimes I still don get it right. Otherwise, I'm very satisfied.
Date of experience: August 4, 2022
Hello Christine,
Thank you for your purchase! Your feedback about our product is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I missed an Expiring credit by one day (3/31 instead of 3/30)…. I feel ripped off. I end up with too many credits in the first place because I forget to cancel in months I don't need anything, but I've stayed a member for 3 years because I think I'll eventually order—maybe as Christmas gifts! -no big reason to cancel—-but when the credit EXPIRES with only one email notice……I feel angry and dupped and do plan to end my membership.
Date of experience: April 1, 2023
Hello Chera,
Thank you for taking the time to let us know about your thoughts on the member credit expiration. We strive to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Allison
I loved all the shorts I got. Nice stretchy material, soft, great fit and length.
I did see serval complaints about the waist band on the fundamental shorts. I typically wear size 34w and ordered a size L. I think they fit perfect. I can run workout - with little if any adjusting.
Products used:
The one short and the fundamental short
Date of experience: July 1, 2022
Hello Patrick,
Thank you for your great feedback on our products! We are happy to be a part of your motivation to stay fit and healthy. Have a greatb day!
Best,
Mary
I bought some leggings from them FIVE MONTHS AGO and they have lost their shape/elasticity. I don't put my leggings in the dryer and wash them on cold but these leggings are 10/10 trashed. I wanted to give their new leggings a try but every time I try to go to buy a pair, my cart is either empty or invalid. Something is wrong with the website and I will probably stick to Amazon where my leggings last longer than five months and I'm not getting a headache from trying to throw my money at them. Yogalicious, guys!
Date of experience: September 3, 2019
Hello Claire,
Thank you for your honest feedback, this is certainly not the kind of service we aim to provide. This feedback with us, it will help us improve our service. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via private message within 48 hours
Best,
Ivy
The quality and fit of the leggings are great! I feel like I'm comfortable as well as shape controlled.
Date of experience: July 1, 2024
2 of the 4 items were acceptable but the required monthly membership to acquire the best pricing is ridiculous
Date of experience: July 1, 2024
Great design especially the slim fit pants. Best of all is lightweight fabric ideal for Florida heat & humidity.
Date of experience: July 4, 2024
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hi Carol,
Thanks for your effort in writing a review! We are sad about the negative experience you had with us. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy