Fabletics

Ordered items and they were delivered to the wrong house in my subdivision. It took ME almost TWO months to get this all straightened out. I DID ALL THE LEG WORK. Have you know they had already charged my charge card. NEVER AGAIN WILL I EVER ORDER FROM, "FABLETICS". Also. I Will NEVER recommend this company to ANYONE. BEWARE; IT'S NOT A GREAT COMPANY TO DEAL WITH.

It's not that we don't understand that it is a monthly membership fee. It's that when you try to skip or cancel they make it impossible, and that they keep your card info!

I liked the pants I got. I decided it wasn't for me when for THREE MONTHS in a row I couldn't get my sizes or the sizes I could get were preposterously off.

Decided to cancel and had to fight with the customer service agent who told me repeatedly, "I'm not going to cancel you, I'm going to give you x amounts of credit." Finally got her to cancel my VIP membership after a fifteen minute argument, only to discover they had kept my credit card info and charged me again the next month! Called to cancel again today and had to endure another upsell conversation where they didn't want to reimburse me.

Not worth the stress.

Don't ever sign up for the VIP account it is a BIG SCAM! They advertise a "promo" of 2 leggings x£24, once you signed up as a VIP member they charge you £49 per month if you don't buy something. Fabletics clearly has no respect for their customers.

I have been charged twice for a vip premium that if you don't read between the lines will charge you a month after you receive your purchase. Did the courtesy of refunding it then BAM! Hit again.

I want out of this membership but they make it nearly impossible to do so! There is minimal communication about the window to cancel. I tell everyone never to order from Fabletics.

I've been trying to cancel this "VIP" subscription all morning. I ordered the 2 for $24 leggings, but do not want to commit to a subscription until I receive them and actually decide whether or not it is worth it. They will charge you for the VIP subscription before you receive your first order.

You cannot cancel the subscription online, no one answers phone calls, and I've been looking at this blank "Live Chat" screen since 9am this morning telling me that I am "Connected. Wait to be attended". I posted a response to a post on their facebook page of a similar complaint, and heard back from Fabletics on the post immediately asking me to private message them to resolve the problem. I messaged them a few hours ago and still no response.

If only they were as attentive to their customers as they are about hiding/covering up negative feedback or complaints...

Seems like complaints about their business practice and customer service go back years, as well as replies from a representative promising to improve, which clearly has not been the case.

The staff is great. Always helpful and knowledgeable about the product. I even had someone help me maximize on a sale price by creating an outfit. Love the on sight exercise classes.

I purchased several pairs of pants and shorts as my partner's graduation gift. They all fit him perfectly and he loves how comfortable they all are. We definitely will be buying more!

Unbelievable bad when it has come to returning shipments. I have been waiting on an exchange for 2 months and now am being refunded for not the amount that I paid for.

Leggings are amazing. They are super flattering. There is always a new selection of styles and fun colors and prints to choose from. Bras are pretty but difficult find my perfect size.

Most comfortable clothes I've ever owned! The material is soft, stretchy, and super light. They may be more on the expensive side, but once you receive them, it will be worth it!

Horrible customer service, I unsubscribed a month before, and they still took out money from my account.
I asked for a refund, and that never happened.
Don't waste your time with them.

I bought a size up because I don't like things to tight and they were way to small. I'm not great at online shopping and this is why. (Hate returning stuff etc)

Love fabletics quality that I have been getting, I wear the clothes all of the time. A few pieces don't work that well, but overall I'm happy! Wish there were more options.

It's hard to navigate back and forth in your website.
Your delivery is poor. Takes 10 days, sometimes more than that and you don't keep the tracking updated… just stays in limbo

Out of stock items were allowed into my cart. Consequently at the time of check the order was not accepted. Customer service had to be contacted and the process took too long.

The website is easy to use and the products are of extremely high quality. I have never had to send anything back. Always better than what it looked like in the pictures.

Needed navy blue pants for work and I bought the flare leg yoga pants. I have had complements on them as they look like dress pants but are extremely comfortable to wear!

After raving about a pair of leggings and a sports bra which I had purchased, my friend made me aware of the VIP SCAM! No where during the purchasing of the clothes was there any notice of a monthly payment. WATCH OUT FOR THIS!

However, I did have no problems with the online chat and my membership was cancelled within 7 minutes so i suppose it could've been worse!

My order was on time, nicely put together. The leggings fabric are truly amazing and comfortable. There hat are nice and warm great for my out door running.

I have gone in multiple times (from out of town) and every time I go the bras I want to purchase are not available in my size. Last time I bought a size smaller because I was desperate and I the employee said it would work because I can extend straps however it's so tight I am uncomfortable and now it's a waste because tags are off and I can't exchange it.

Their prices keep rising and the quality/design/style are not worth what they are offering. I wish they would return to more traditional style of workout wear

I love the pants. Every pair has been well made, wonderful fabrics, very comfortable. Tops tend to run small and are not always from comfortable fabrics.