• Bookmark

    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

Write a Review

Overview

Fabletics has a rating of 3.1 stars from 11,747 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53%
Positive
1,718
Neutral
278
Negative
1,246
View ratings trends
228
See all photos
How would you rate Fabletics?

Reviews (11,747)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user paolad3
California
1 review
3 helpful votes
  • Send Message
September 26th, 2016

I placed an order and it was all on sale, but when I got it they charged me full price, and did not get everything I ordered, and when I contacted customer service they use said sorry they don't control the pricing ugh...

Date of experience: September 26, 2016

Thumbnail of user chrisb4313
Wisconsin
1 review
0 helpful votes
  • Send Message
May 16th, 2024
Verified purchase

I like the product, so why the gimmicks with subscriptions? Just let me purchase when I want to purchase.

Date of experience: May 6, 2024

Thumbnail of user jillianb27
North Carolina
1 review
3 helpful votes
  • Send Message
June 20th, 2018

I thought a was getting a GREAT deal for their 2 for $24 promotion, but was completely unaware that autmatically signed me up for a VIP membership, which takes $49 out of your card every month if you don't make another purchase. This information should be clearly stated and wasn't anywhere to be found during my first purchase. Called customer service and they FINALLY gave me a refund of $99 for the two months I was a "member." I had to call three times before this happened. Leggings were good quality, but membership sign up was a total scam and I won't be purchasing from them again. If the information had been presented clearly I would have never signed up for the promotion.

Date of experience: June 20, 2018

Thumbnail of user dm559
D M. – Fabletics Rep

Hello Jillian,

Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.

Best,
Ivy

Thumbnail of user yn9
Oklahoma
1 review
0 helpful votes
  • Send Message
January 26th, 2021

January 21st 2021 I attempted to make an order which the charge was $26.04 the order did not complete did not go through for whatever reason so I called the company and they said the order didn't go through so I told them to cancel whatever account or membership and to refund the money that was showing pending for $26.04 they said that they could not refund until the charge went thru the charge is still showing pending 5 days later they said to contact my Bank I contacted the bank they said there's nothing they can do and I had to wait 10 days so I have a hold on my money for 10 days and neither company can do anything the representative i had I could not understand, my call was dropped twice and I called back I was on the phone with them for over an hour holding I just want my money back I feel like this company just took my money and left me with nothing

Tip for consumers:
Don't

Service

Date of experience: January 26, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Yealonda,

Thank you for sharing your overall experience with us! We deeply value your business with Fabletics! We will be contacting you via email within 48 hours for assistance.

Best,
Nelle

Thumbnail of user tonys1332
Indiana
1 review
0 helpful votes
  • Send Message
December 1st, 2021
Verified purchase

I am happy with the products I ordered but I canceled my subscription. The commercials I saw said try Fabletics, don't pay high prices for workout clothes anymore. Fabletic prices are just as high as everyone else if not more.

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Tony,

Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our prices. We value you as a customer and want to make things right! Our Member Services Team will email you within 24-48 hours.

Best,
Chad

Thumbnail of user nevaehm3
Michigan
1 review
0 helpful votes
  • Send Message
January 1st, 2023
Verified purchase

They said they would stop my membership it is still charging me after they said they canceled it and after making multiple calls they are still charging me!

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Nevaeh,

Thank you for taking the time to leave a review. We are sad to know about your negative experience with our Member Services Team and that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user darial8
Canada
1 review
0 helpful votes
  • Send Message
June 12th, 2020

I signed up for fabeltics. As it states on the website you can cancel at anytime but when I went to cancel (due to the economical issues going on I couldn't commit to future purchases) they told me my previous order would be cancelled as well. I was very confused as I had placed the order and wanted to cancel my next one so wasn't sure why they would cancel my previous one. When I asked the guy on the phone to point me on the website where it stated this he couldn't do so. Therefore in order to cancel my membership I had to cancel my previous order. Honestly it's the worst experience, especially given what''s going on in the world right now. When companies are doing their best to help people out they're being ridiculous. Avoid them at all costs and support other companies.

Date of experience: April 6, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Daria,

Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user franm54
Canada
1 review
11 helpful votes
  • Send Message
August 14th, 2018

I got scammed too. I bought 2 pairs of leggings and then I got charged 50USD a month after that. Luckily I realized after 2 payments. I called them today and they said they will refund my last payment, but that I have to spend the first one on their website.
I'll have to keep an eye on my account and see if they actually refund me.
What a scam! It is not clear on the site that if you sign up as a VIP you will automatically be charged a monthly membership.
What a horrible company. Shame on you, Kate Hudson.

Date of experience: August 12, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Fran,

Thank you for sharing your feedback with us regarding the unpleasant experience you had in Fabletics. We value you as our member. You deserve only the best service, a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user franciscoc316
Arizona
1 review
0 helpful votes
  • Send Message
November 4th, 2022
Verified purchase

They subscribe you for a monthly service by just making a purchase that you then have to call and cancel and they push on the phone to not cancel with incentives, if I wanted a monthly service charge I would sign up on my own all I wanted was to make a purchase and they ruined it

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Francisco,

Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user saran31
Colorado
1 review
8 helpful votes
  • Send Message
November 10th, 2015

I was with Fabletics for about 10 months. In that time I purchased quite a few outfits. All of the tights and capris are great and holding up well through washings. Nearly every top has stretched, fallen apart, faded (even with line drying), and become unwearable. I called and cancelled, and yes, the rep tried to keep me as a customer, but I was patient and got beyond that. What totally annoyed me was 1) I got 2 friends to sign up using my personal code and was NEVER provided the promised credit. 2) Customer service remained unresponsive to my complaint, and 3) Prior to cancelling I used my accrued points to order a tank top and a wrist pouch for running. I never received the pouch. I contacted the service reps via email 3x's and have never received a response. So to heck with this company.

Date of experience: November 10, 2015

Thumbnail of user leeannew22
Australia
1 review
0 helpful votes
  • Send Message
June 23rd, 2024
Verified purchase

Very easy to order
So many different choices to choose from
Thank you :)

Date of experience: June 13, 2024

Thumbnail of user jeffp1643
Wisconsin
1 review
0 helpful votes
  • Send Message
May 16th, 2024
Verified purchase

Great utility and fit for the 3 shorts I bought. I the underwear were not great as the seams are annoying.

Date of experience: May 6, 2024

Thumbnail of user elizabethk1558
Canada
1 review
0 helpful votes
  • Send Message
May 19th, 2022
Verified purchase

So I had went to a Flabletics store once while on vacation. I bought a pair of shorts and a tank top. I loved them so much that I joined the VIP program. I placed an order as soon as I got back from vacation. I ordered two sets of pants and a bra. They arrived yesterday and I LOVE THEM! They fit true to size and I love the feel of the fabric. Tonight I will wear a pair of the workout pants to my kickboxing class.

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Elizabeth,

It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a fabulous day!

Best,
Lia

Thumbnail of user emilyl702
Alabama
1 review
0 helpful votes
  • Send Message
November 1st, 2022
Verified purchase

Fabletics charges you $50-$60 a month or whatever it is, and then they discount EVERYTHING so that the "credit" you paid $55 for can redeem you 1 item. Not $55 WORTH of items, no. An entire outfit is $25? Guess what, your whole $55 credit gone for the $25 outfit. It truly is quite the scam being a "VIP".

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Emily,

Thanks for sending your review! Your feedback about our pricing and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user londond
California
1 review
3 helpful votes
  • Send Message
April 9th, 2015

I will NEVER order from this place again. I ordered one damn thing and then they charged me $49.95 every single month. At first I had no idea it was happening. So they had $150 of mine before I noticed... I called to cancel the pendin money and they were very kinda about it and refunded me and "claimed" they canceled my account. For 2 months I had no charges from them and now, all of a sudden they took out another $50... I called them and said I wanted my money back and I want to be taken out of there membership IMMEDIATELY! SO FRUSTRATING! I'm warning everyone not to order from them. They're awful!

Date of experience: April 9, 2015

Thumbnail of user crystalc18
New York
1 review
6 helpful votes
  • Send Message
August 17th, 2014

I took them up on the first offer in order to try out the workout wear. I actually liked it and thought I might order another. Problem is I didn't realize I signed up for a VIP membership for $49.95 a month! The operation is deceptive and perpetrating a scam. DO NOT FALL FOR IT!

Tip for consumers:
READ ALL THE FINE PRINT CAREFULLY UNLESS YOU WANT A MONTHLY BILL OF $49.95.

Date of experience: August 17, 2014

Thumbnail of user allisonm470
Texas
1 review
0 helpful votes
  • Send Message
December 1st, 2021
Verified purchase

I am very disappointed by Fabletics customer service. I bought a pair of sweatpants that started to unravel at the hem almost immediately. I contacted customer support and their solution was for me to send in my pants and then wait for a store credit. I don't want a store credit. I want my pants, which would likely have sold out while I waited. Then, on top of that, the fabletics AI skipped my month. I said, "my pants are unraveling" and it said, "great! I'll skip your month." It didn't confirm. It just skipped. Which I did not want. When I called customer service about that, they said "sorry. Nothing we can do. See you next month."

I canceled my membership after that. Fabletics should really reconsider their customer support.

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Allison,

We sincerely appreciate the feedback you shared. We deeply value your feedback and we'd like to make things right. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user reneeh39
Virginia
1 review
6 helpful votes
  • Send Message
April 26th, 2017

I purchased a pair of Salar Capris last year, and they ended up with a hole in them. I thought I'd give them another try, so I purchased a second pair last month. I've worn them three times and have laundered them as directed. They now have a hole in the crotch that makes them unwearable. This is unacceptable for an item at this price point. I tried the "Live Chat" feature to have my complaint resolved. The window indicated that I had been connected and that I should wait for a response. After more than an hour, I ended the chat.

Service
Value
Shipping
Returns
Quality

Date of experience: April 26, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Renee,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.\

Best,

Samar

Thumbnail of user misss9
Miss S.
GB
1 review
13 helpful votes
  • Send Message
October 18th, 2015

You were taking payments out of my account after I placed my first order with you, without asking me you have refunded this me and told me my account would be cancelled, yet you have taken yet another payment out of my account, I'm disgusted and I will be making a formal complaint in the morning

Date of experience: October 18, 2015

Thumbnail of user lydiat5
Texas
1 review
17 helpful votes
  • Send Message
May 17th, 2016

So my order started off well, I was raving to friends about how my first outfit was half price and the order came in no time, the clothes being in great condition. I made the first order in April which was £35.50 when looking at my bank statement this month (MAY) I found that Fabletics had decided to take another £44.00 out of my account (without my consent) I called the company to get through to someone who kept repeating the same thing over and over again - when asking to speak to a manager he again said the same thing that because I had signed up to be a VIP member £44 would be taken from my account to use as voucher for more clothes. (I don't want more clothes) I am furious with this company as I didn't give any consent for this money to be taken from my account and I am taking this further with the bank as the company did not help at all. DO NOT USE.

Date of experience: May 17, 2016

Thumbnail of user boid1
California
1 review
0 helpful votes
  • Send Message
May 29th, 2022
Verified purchase

Getting every day from this company is very easy and care delivery I came here to find all my stuff easy and that's what I found they are very easy to work with they have all the stuff I need for sports or activity or athletic equipment!

Date of experience: May 29, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Boi,

Thank you so much for sharing your feedback regarding our products. We're glad you love your purchase. We always strive to provide our members with the best quality and services. Have a great day! ​

Best,
Allison

Thumbnail of user megana414
Canada
1 review
0 helpful votes
  • Send Message
October 5th, 2022
Verified purchase

I asked twice to not be a member vip because when I ordered they gave it to me and they still charge me every month even if I asked them to stop you should give a better service because I don't want to order from y'all anymore

Date of experience: October 5, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Megan,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user emilinew
Canada
2 reviews
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

So far everything has been great however I find each month or every other month one pattern gets launched or one feature peice and it's sold out or was only available in the US. There needs to be more stock offered in the patterns the leggings last month in the feature pattern sold out like as soon as I got my new month email and it was disappointing. There was a sweater Kate Hudson was featured in and I don't think it was even posted on the Canadian sites.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Emiline,

Thank you for sharing your feedback regarding our selection! We always like to know what our members are thinking so we know where to improve.  A representative from our Member Services Team will be contacting you immediately.

Best,
Kim

Thumbnail of user sarar98
California
1 review
4 helpful votes
  • Send Message
April 9th, 2018

Absolutey horrible. I ordered a pair of leggings for 50 dollars and they came completly damaged and I called to get a refund but they only allow exchanges. They wont even give you a refund for sending you completly ruined leggings. There whole VIP thing is a scam and you end up so much of losing your money.

Date of experience: April 7, 2018

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Sara,

We sincerely apologize if you are not happy with your shopping experience. Please Allow us to contact you within 24-48 hours to make things right.

Best,
Sherry

Thumbnail of user sharellel
Australia
1 review
10 helpful votes
  • Send Message
September 1st, 2015

I first signed up 7 weeks ago when I ordered a few items. At 4 weeks I emailed saying I haven't received said items. I was told they were in Sydney. Today ( 3 weeks after I sent the email), my clothing still hadn't arrived so I called. I was told the items that I ordered where out of stock and I wouldn't be receiving them. Understandably I was pissed but we decided I would get store credit and 50% off my first outfit purchase, with the credit in my store 30 minutes later. An hour later I receive an email that I would be receiving a refund and not store credit.
I'm glad because I will be calling up tomorrow to close my account.

Date of experience: September 1, 2015

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

How do I know I can trust these reviews about Fabletics?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Fabletics?