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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,747 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53%
Positive
1,718
Neutral
278
Negative
1,246
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,747)

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Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user ho38
Minnesota
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

The cuts seem to me more youthful and for slender bodies. The is unfortunate for me because I love the quality.

Date of experience: May 4, 2024

Thumbnail of user amandab1146
Canada
1 review
0 helpful votes
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August 27th, 2020

I'm sorry if this ends up being way TMI, but I find that all the pants I got from them retain crotch smells. MONTHS ago I had an infection, and no matter what I try, I can't get the smell out of the leggings! I have never had this issue with any other pants before! They clearly don't breath properly, otherwise this wouldn't be an issue. I've caramelized onions in my lululemons, and the smell always fades within a day or two. But with these, as soon as i've had them on for a couple hours and they get warm, the smells come out, and its terrifying. I have to double check every half hour to make sure that the smell isn't actually me.

The sizing is also either very wrong, or the products are designed to be waaaaay too tight. I followed the sizing charts provided, and everything feels at least a size too small.

Date of experience: July 28, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Amanda,

Thank you for writing a review! We are sorry to hear if you have trouble with our sizing! We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user maryc5011
California
1 review
0 helpful votes
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July 18th, 2023

I've been a member of Fabletics since 2016. I'm finally canceling my membership now in 2023 and I couldn't be happier to be done with them. The clothes are ok quality, not worth the price tag. It's nice when your member credits build-up, but they do expire. You pay $59.95 a month for a credit. Often when you redeem your credits later, you're buying an item that's $40 by using your $59.95 credit. They're smart with marketing and calling it a member credit so you forget that you paid $59.95 for that credit. Again, the credits expire when you don't use them. I have had too many credits expire and got tired of wasting too much money and everything selling out too quickly. The quality and fit of the items is hit or miss. Some are good and some are ill-fitting/cheap. Celebrity collaborations have been lackluster lately. I'm glad to cancel and be done with them and put my money toward a better quality athletic company. I just placed my last order and used all my credits, then canceled the membership and had a celebration. Now they canceled my order the next day because my address changed from previous. So in the mean time, they can't hold my order items for me. So they're likely going to sell out while they process my address, which takes 48hrs. Then without any notification, the onus is on me to call them after the 48 hrs to reinstate my order, even though it's their own internal issue. OVER this company and over them having my hard earned $$. Won't be getting another dime from me! Gladly will take my business elsewhere!

Service
Value
Shipping
Returns
Quality

Date of experience: July 18, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Mary,

We regretfully note that we received your feedback regarding the VIP membership. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Thumbnail of user jills30
California
1 review
23 helpful votes
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October 3rd, 2014

BEWARE! I took advantage of a 50% off sale of an outfit and unfortunately I didn't read the small print. By doing this I automatically became a VIP member, which means that if I don't order an outfit or "skip a month" I am charged a $50.00 credit! Had I not read the email they sent me today I would have been charged, not even knowing I was a member! This is such a sneaky business practice that I will never order from them again!

I ordered medium Norwalk tank top (the size I always wear) and when I tried it on it was very hard to get on, it had very little stretch. It fit once it was on but then it was very hard to get off. The top was much cuter in the photo, I will not be wearing it again.

Tip for consumers:
Don't be fooled by 50% off deal unless you want to become a member and be obligated to buy an outfit every month or be charged a $50 credit.

Service
Value
Shipping
Quality

Date of experience: October 3, 2014

Thumbnail of user libbyg7
Georgia
1 review
3 helpful votes
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February 9th, 2017

This website signed me up as a VIP automatically. When I checked my account I was $49.95 short. I know $50 isn't a big deal but when you live off of a minimum wage paying job, it makes a dent. I called 3 times, all three calls lastimg over ten minutes arguing with a machine over getting my money back. I asked to speak to a human FIFTEEN TIMES and still was never connected. After asking for a refund of this "membership charge" I was never informed about, they finally offered to give me my "one time courtesy refund" which should come in about a week or so, after being told my "membership credit was still good for a little retail therapy :)" literally 15 times. Sorry I have bills to pay and things to do and give money to this scamming, cheap, BULL$#*! company is not one of them.

Date of experience: February 9, 2017

Thumbnail of user shirleyw909
Texas
1 review
0 helpful votes
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April 6th, 2022
Verified purchase

The store in Southlake TX, is where I shop happy, but the one's who works behind the camera, online, cart watcher's I'm not happy with. I put stuff in my cart to view because I can't see clearly, so when I do get the chance to shop I spend my money in the STORE I love, I can show someone what I'm looking for. Online just stop that. Yes, my cart was reserved for me. I would like to cancel my membership. Thanks

Date of experience: April 6, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Shirley,

We sincerely apologize if you are not happy with your online shopping experience. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user muhammada862
Illinois
1 review
0 helpful votes
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June 20th, 2024
Verified purchase

Not good experience. I paid money but did not receive package. Maybe its a scam

Date of experience: June 10, 2024

Thumbnail of user loln1
Alaska
1 review
3 helpful votes
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August 19th, 2019

I purchased 4 pairs of black pocket leggings and what I received were 4 pairs of black leggings with no pockets. I figured "whatever I'll wear them anyways" because everyone messes up every once in a while and i didnt want to be "that person" the high waist top rolls down to under my stomach making my stomach look fatter than it is, and the material feels weird behind my knees.

10/10 WOULD NOT buy again.

They dont even have anywhere to leave a review on their website and there isn't a way to contact them either unless you sign in, and i deleted my account with them because they were charging me $50 a month and wouldn't refund it even though I wasn't purchasing anything.

Date of experience: August 19, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello,

We would like to offer our deepest apologies for the trouble you experienced with Fabletics. This situation is not ordinary and is not typical of us. We are very serious when it comes to our member's satisfaction. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via private message within 48 hours.

Best,
Ivy

Thumbnail of user anonymousl1130
Missouri
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

Ordered in Aug... received shipping confirmation however never received order. When I called after the alloted time for shipping, the rep wouldn't refund my order only offered a useless credit. Instead she started a return but didn't inform me until I got an email stating return received and a refund would be credited to my account in 5-7 business day. Needless to say I still called for my refund. Canceled my account and will not order again.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jaren,

Thank you for writing a review! We appreciate your feedback on our delivery and would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user ambere44
California
1 review
4 helpful votes
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June 14th, 2019

I am very particular when it comes to workout leggings as I go to the gym very often and i have faced problems with leggings being see-through(even some name brands). I've seen countless ads that have shown clips of leggings and people bending over and them not being see-through. I decided to give it a go, received my order today and BOTH PAIRS of leggings are see-through EXTREMELY noticeable. How could anybody squat in these?!? Very unhappy and disappointed with my purchase, cancelled my VIP membership. SPEND LESS MONEY ON MARKETING AND MORE ON PRODUCING A QUALITY PRODUCT. THANK YOU.

Date of experience: June 12, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Amber,

Please accept our sincere apologies for the inconvenience you may have experienced. At Fabletics, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

Thumbnail of user janeh107
GB
1 review
5 helpful votes
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February 21st, 2018

If I could give Fabletics 0 starts I would! I am absolutely appaled by Fabletics and their VIP membership which people are very sneakily signed up to when making an account and purchacing a product. It was not made clear enough about this process and how to stop it before £44 was automatically taken from my bank account on two separate occasions, this hard earnt money that cannot be reclaimed so I have to spend it unnecessarily on very average leggings!

Date of experience: February 19, 2018

Thumbnail of user wendyb428
Michigan
1 review
8 helpful votes
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April 4th, 2020

I ordered eight pairs of leggings for my daughter-in-law. We used the VIP subscription, nowhere did the site mention a $49.95 monthly fee. If it had, I would never have agreed to it. Then, not only did they charge me the $49.95, THEY DOUBLED IT! I called, spoke to someone that I could barely hear or understand, she refused to refund any of the charges. I will be disputing these charges with my credit card company. DO NOT ORDER FRON FABLETICS! Complete scam!

Date of experience: March 5, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Wendy,

Thank you for writing a review! Our sincere apologies if you disliked the VIP Membership. We deeply value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user tracyj34
Florida
1 review
7 helpful votes
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October 26th, 2016

I ordered items from here on my credit card never giving them permission to charge my card monhtly which they did! This is Fraud! In addition the quality of the clothing is horrible. I wore the workout pants one time and then washed them and they color completly faded. Stay away from this company go to KHOLS instead. Better quality... Better Prices!

Date of experience: October 26, 2016

Thumbnail of user catrinaa4
Minnesota
1 review
1 helpful vote
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June 8th, 2018

This company promotes a 2 for $24 leggings and they then enroll you into a membership program without you knowing. I took advantage of this deal and I was really happy with my one pair and returned the other. I received a refund for the one. A few weeks later I was charged for $50 on my account, I immediately called the company and they were saying I was in this membership that I wasn't aware off. They wouldn't refund my money only give me store credit. I work hard for money and they just stole it. I wouldn't recommend this company to anyone.

Date of experience: June 8, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Catrina,

Thank you for sharing your feedback with us regarding the unpleasant experience you had in Fabletics. We value you as our member. You deserve only the best service, a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user carolinea125
Virginia
1 review
0 helpful votes
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March 10th, 2021

Good for the price if you get 2 for $24. Better prices then target or walmart but about the same quality if not worse. I have the high rise mila power hold and it is not opaque. Its seethrough. The waste band has no elasticity and falls down. I have a huge gap in my back. It has a very awkward fit. I researched and people claimed they were not see through and did not fall and that was a lie. Again the price isnt bad but the quality isnt there. People are getting paid to leave reviews and just promote it so I'm very disappointing when I find out theyre just ordinary.

Date of experience: March 10, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Caroline,

Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user maryg2796
New York
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

Over the last year and a half I have purchased a number of items from Fabletics. Many of these items have to be returned because they have sent me the wrong item or it just doesn't fit properly. I've only been able to keep two pairs of shorts that I ordered from them. I have tried numerous times to re-order several more pairs of these shorts and they never have it in stock. When I contacted Fabletics they told me check back on the first of every month because that's when we get new inventory. This is a load of bull. No matter what time day or night whether it's the first of the month the 10th of the month 20th the 30th what ever they never have anything in stock. This has been ongoing for close to a year and a half if not more.

Date of experience: July 1, 2022

Thumbnail of user cliffz5
Colorado
1 review
0 helpful votes
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December 3rd, 2021
Verified purchase

Not only are the products fabulous, but the customer service is as well. I will not buy the Lululemon anymore due to the price point being so expensive when the Fabletics fabric and styles are right up there with Lulu and a fraction of the cost. I have gotten rid of many of my workout clothes and replaced them with Fabletics. They stay up through difficult workout sessions and I don't have to pull them up. I love the products and the company and have purchased many as holiday presents for family and friends.
KEEP IT UP! A JOB WELL DONE! THANK YOU...
S. Zivi

Date of experience: December 3, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sharon,

Wow! Thank you for sharing your wonderful shopping experience with Fabletics! We put member experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words, and we look forward to your next purchase!

Best,
Nelle

Thumbnail of user valeries168
Valerie S.
1 review
0 helpful votes
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March 9th, 2021

I tried to cancel my membership three times but was still charged and Fabletics is refusing to reimburse me. The first time I tried to cancel, the rep asked me to wait until I receive my pants and I won't be charged for the next month if I cancel. Then, the 2nd time I tried to cancel, I was told I would be reimbursed if I did not cancel. When I asked to just cancel I was hung up on. The third time I finally cancelled but I am now stuck with a charge on my credit card that will not be reimbursed. The tights I received were not worth this hassle.

Date of experience: March 9, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Valerie,

We are sorry to hear if you have a hard time canceling your account. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user aliciax27
New York
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

It was hard to find the top and bottom I wanted in my size and color

Date of experience: June 5, 2024

Thumbnail of user kaylae51
Pennsylvania
1 review
0 helpful votes
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September 30th, 2020

I ordered the 2 for $24 pair of leggings. I got them in and needed to return for a different size. It wouldn't let let me get the leggings I had In another size with out paying full prize for both. Which was very irritating. Then I ordered socks and a pair of underwear. When I got them in the socks were ok the underwear wasn't even the size that I picked. Totally a waste of money and will never shop there again

Date of experience: September 18, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Kayla,

Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

Thumbnail of user cyndya9
Canada
2 reviews
0 helpful votes
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November 22nd, 2022
Verified purchase

I wrote a review in the past about how I didnt understand why I was unable to get the 2 for 24 deal. I went to their customer service and they were extremely helpful in canceling the order. I went back the next day and re-oredered. All came packaged really nicely organized. Each individual item has its own packaging. I liked that because it prevents damage to other items, I don't love it because it's a lot of plastic and even though I recycle, not everyone does.

The items I have received up to this point have been amazing quality. I havent received anything damaged or lost.
It came really fast maybe like a week after I was a able to choose what i wanted. I love the choices to choose what we want and it's not restrict or limited to a certain amount of items.

Date of experience: November 22, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cyndy,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad

Thumbnail of user jf852
Missouri
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

I find the options to be lacking. And, most things are sold out. I'm not all that impressed anymore.

Date of experience: May 4, 2024

Thumbnail of user kanikab5
GB
1 review
5 helpful votes
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December 20th, 2019

I ordered a sweater from fabletics almost 3 weeks ago and I haven't received anything. Then I also noticed that £44 was taken out of my account and in exchange they gave me some "credits" to spend on my account.
When I called customer services to track down my parcel, they told me that the courier company had attempted delivery but nobody answered the door, I said this was right because I was on vacation and this is also why I gave the courier company instrucrions to leave my order with my neighbour which they ignored.
I then asked to cancel my VIP membership and despite explaining why I didn't want to keep it they asked me FIVE times if I wanted to keep my membership.
If I say I don't want to spend £44 a month on something that I know I won't use each month then why it that not an acceptable answer?!
Poor, poor service all round. I won't be ordering from Fabletics again.

Date of experience: December 17, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Kanika,

Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with Fabletics. Let us make it up to you. A representative from our Member Services Team will contact you shortly to assist you.

Best,
Ivy

Thumbnail of user chelseas44
Utah
1 review
5 helpful votes
  • Send Message
August 9th, 2017

Terrible terrible customer service. Upon my first order I selected not to be a VIP member. Then to find out I was being charged $50 a month for product that is not worth the price or the hassle. I called got refunded and was told my membership was cancelled. A month later I am charged again and I live paycheck to paycheck so this unauthorized charge overdrafted my account. The woman I spoke with in customer service was trying to sell me on more product and have me keep a membership that was supposed to cancelled over a month ago (that wasn't even supposed to be authorized in the first place). Meanwhile I am here paying 30$ a day for the next 4 days because the refunds take 5-7 business days to process and my bank charges me each day I am overdrafted. So thanks a lot for robbing me of $170 for * product.

*Language redacted by admin

Date of experience: August 6, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Chelsea,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.

Best,

Samar

Thumbnail of user juliel692
Ireland
1 review
1 helpful vote
  • Send Message
November 26th, 2020

I have only joined as a member but the 3 times I have ordered they DO NOT honour sale prices that are available on their site... and they do not even try and resolve the issues
Image below of what I was trying to order but when I went to pay it went back to 40pounds - the online help could NOT help. Same with the Hallie Cinchable Half Zip Hoodie
4.5
Sale: 85% Off £7.20... when it goes in your cart full price is back and again no one wants to try and help!

Date of experience: November 26, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Julie,

We sincerely apologize for the negative experience you have encountered when placing your order on the website. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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