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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,747 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53%
Positive
1,718
Neutral
278
Negative
1,246
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,747)

Rating

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (73) quality products (133)
Thumbnail of user lisas1678
California
1 review
0 helpful votes
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May 4th, 2020
Verified purchase

Love these leggings! They hold you in and never move. Super stretchy - not to mention adorable!
I ordered An ex-small for the length and they are perfect
I'm 5'2" 145

Date of experience: May 4, 2020

Thumbnail of user roriec2
New York
1 review
0 helpful votes
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March 4th, 2023
Verified purchase

The clothing is great and very affordable. I buy for not only myself but my daughter, sons and husband as well.

Date of experience: March 4, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Rorie,

We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user roxannex1
Canada
1 review
3 helpful votes
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January 13th, 2020

They have charged me for two months in a row now after cancelling my membership! I have called VISA and explained to them this is a FRAUD! DO NOT ORDER FROM THIS TERRIBLE COMPANY. Can't even get them on the phone! Worst experience. And cheap quality clothes.

Date of experience: January 10, 2020

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Roxanne,

Thank you for letting us know about your issue! We will use your feedback to improve our products and service. One of our Member Services team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Clark

Thumbnail of user brendac1743
Canada
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

Love the apparel, variety of choices, with a smooth, efficient online shopping experience.
The exchange/return policies and procedures were much appreciated.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brenda,

We're glad you enjoy our unique styles and selections! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user jerryt467
Pennsylvania
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

If you don't watch they will sign you up for the vip that is $51 a month. It just comes out and then you gave a credit to buy something. How many pairs of shorts do I need. I hate this place.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jerry,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible.  Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user jessican468
Australia
1 review
1 helpful vote
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September 3rd, 2020

I have tried to contact their phone line MULTIPLE times over the past 2 days and have had ZERO luck! I have emailed that(which by the way does not work) and have used their live chat to ask for help but they have ALL been giving me barely any help by giving me a phone number that does not work. I have contacted them through facebook and instagram and have yet to see a response. I am extremely infuriated and just want to speak with their customer service number for my issue.

Date of experience: August 4, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Bianca,

Thank you for writing a review! We are sorry for the negative experience you have encountered. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours to assist you further.

Best,
Nelle

Thumbnail of user charlottec158
Kansas
2 reviews
0 helpful votes
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May 26th, 2022
Verified purchase

I should have known better than the sign up for something with an auto order. You can only cancel after the first, four days is not enough time.

Quality and fit are not worth the price.

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Charlotte,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user amyh2673
Texas
1 review
0 helpful votes
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June 20th, 2024
Verified purchase

Was very please with the items, and was easy to cancel when I needed to.

Date of experience: June 10, 2024

Thumbnail of user johnm10915
Illinois
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

Advertisement references a sale but also de-emphasize the requirement of joining a monthly subscription process. Shipment details and updates were lacking

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello John,

It is with great regret that we received your feedback regarding our VIP program. Our Member Services Team will be contacting you right away to further help you.

Best,
Lia

Thumbnail of user amym3185
Massachusetts
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

I spent a lot of money, leggings did not fit well, tops were to short, credits expired, I regret having subscribed.

Date of experience: May 2, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Amy,

We regretfully note that we received your feedback regarding the VIP program. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Thumbnail of user nevilled17
New Hampshire
1 review
0 helpful votes
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February 2nd, 2023
Verified purchase

I have only ordered clothes for my 8 year old daughter. I am very impressed by the style, quality and, affordability.

Date of experience: February 2, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Neville,

We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Renz

Thumbnail of user hannah31
Maryland
1 review
1 helpful vote
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April 13th, 2019

I ordered a pair of leggings from here not knowing I'd be charged a monthly payment of $49 a month because they DONT make it clear that you're signing up for VIP membership and I called to get my money back because I'm going away soon and all she said was the use the points.

Date of experience: April 11, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Hanna,

Please accept our sincere apologies for the inconvenience you may have experienced. At Fabletics, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

Thumbnail of user ashleyp1200
Vermont
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

I was honestly blown away by the quality of these leggings / sports bra / t-shirts. I will for sure be buying more!

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Ashley,

Thank you for trusting us to be your source for top-quality items. We value your kind expressions of appreciation and are incredibly grateful for doing business with you.

Best,
Allison

Thumbnail of user bethc991
Florida
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

I love the comfort and fit of these leggings! They always look great whether they are brand new or years old.

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Beth,

We’re so glad to know you're satisfied with our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user braydenw10
Arkansas
1 review
0 helpful votes
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July 2nd, 2021
Verified purchase

I had a very hard time canceling my subscription. I then managed to get it canceled, yet was still charged for the next months subscription. I went to the live chat on mobile and it was not wanting to work on any mobile device. So I then called, and was told I could not cancel till the next month in between the days 1-5. The guy on the phone continued to try and get me to not leave the membership and asked many unnecessary questions. And was no help what so ever. So I then open up my laptop and go on live chat and was able to cancel the subscription after the guy on the phone told me I couldn't. Everything else was fine, great quality clothes, just not service.

Date of experience: July 2, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brayden,

We are sorry to hear if you have a hard time canceling your account with us. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user kirstenp12
Colorado
1 review
2 helpful votes
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March 15th, 2018

Absolute CROOKS! RUN, DON'T WALK FROM THIS COMPANY! I have been trying to cancel my account since November and this is March 2018. I cancelled for the 3rd time in early January and just realized that they didn't charge me in January but snuck their charges back in February and March. I have spent no less than 10 hours on the phone with their agents cancelling. Each time they charge me again, I get the same story, that they waived it that month. We'll have to see what happens next month. I'm sure they will charge me again. Add to that the merchandise is very poor quality.

Date of experience: March 12, 2018

Thumbnail of user kayleem53
Georgia
1 review
0 helpful votes
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June 6th, 2022
Verified purchase

The idea of this store is great and I loved being able to pick out expensive work out sets for cheaper. The only issue I had was when I was trying to cancel my subscription. I looked up how to do it and did not realize I could do it on my own because everything I read said I had to call in to cancel. When I told the customer service person I needed to cancel it he told me no. He then went on to list out all the reasons I shouldn't cancel and then did not give me a chance to respond before going "Is there anything else?" No there's nothing else I just need to cancel. When I requested to cancel again... he AGAIN told me no. I loved the clothes I just could not deal with the obscure ways of cancelling and all of the hoops I jumped through to FINALLY cancel. I figured out how to do it on my own from the website but it took some searching. It kept just giving me the benefits and bribing me to stay with a $10 discount and I really did not appreciate the desperateness.

Date of experience: June 6, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Kaylee,

We appreciate your feedback, on your VIP membership experience. We will be emailing you right away for assistance.

Best,
Tina

Thumbnail of user jt87
Ohio
1 review
17 helpful votes
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April 20th, 2016

To all here who have contributed your experiences with this company, the following Buzzfeed article highlights the scammy business history of the Co-CEOs Don Ressler and Adam Goldenberg http://www.buzzfeed.com/sapna/justfab-the-billion-dollar-startup-with-a-dark-past#.nkaxadwd2E.

Service
Value
Shipping
Returns
Quality

Date of experience: April 20, 2016

Thumbnail of user ryans1570
Louisiana
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

I now have purchased 7 pair of shorts, one tank top and a training long sleeve shirt which are all great purchases. The quality, durability and style are superb.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ryan,

We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Dean

Thumbnail of user dawng449
California
1 review
0 helpful votes
  • Send Message
December 2nd, 2021
Verified purchase

I pre-ordered and item and they emailed me and said THEY had cancelled the order and gave no explanation. So I was able to pre order the item again, and again THEY cancelled with no explanation, So I forgot about it, until they sent both of the items THEY cancelled. I'm not sure how they could charge me for an item they cancelled without first notifying me. Now I have to go through the trouble of returning the item. I'm thinking of canceling this membership. They email WAY to much and they don't have as many outfits as they had when I first joined. The outfits make it worthwhile to buy but when each piece is separate, not so much.

Date of experience: December 2, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dawn,

Thank you for sharing your feedback regarding your experience with your pre-order. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user sohad
California
1 review
11 helpful votes
  • Send Message
November 2nd, 2015

Absolute scam. I used 2 different cards for purchasing their stupid products and they have been withdrawing 49.95 every month since May from my account. From two different accounts.

Date of experience: November 2, 2015

Thumbnail of user mela117
Australia
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

Mostly happy with my order and in some things, the fit is great and some a little on the large side which I expect ordering online.

The Donna Velour Hoodie was on the short side lengthwise whereas the Phoenix Half Zip Mid-Layer fits perfectly and replaces my Nara Half Zip Hoodie purchased back in June 2020. The best part of both these tops is the long waisted design aspect which works well for taller people. If there was multiple colours in that type of top I'd love to have a few more!

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Mel,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Thumbnail of user kristaw93
Canada
1 review
0 helpful votes
  • Send Message
January 24th, 2022
Verified purchase

They will ignore you at every turn, there is no way to speak with someone over email! ONLY live chat and over the phone! And even then they will straight up ignore you! Not to mention they make most of their money by scamming people out of the monthly membership fee. If you forget to skip they will charge you $65, oh did you wanna cancel now? Too bad you HAVE to speak with an agent on the phone to cancel where they will gaslight you and try to make you stay. This site is disgusting and the quality is not even that great, do yourself a favour and DO NOT SUPPORT THIS COMPANY. (I have uploaded photos of them ignoring me on multiple of their "convenient chat channels")

Date of experience: January 24, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Talyn,

We are sorry that your experience at Fabletics didn’t quite match your expectations. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user almas44
Illinois
1 review
0 helpful votes
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December 4th, 2019
Verified purchase

The quality of the clothes is average. Emailed coupons don't work online or in-store and whe you call customer service they have no clue what you are talking about.

Date of experience: December 1, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Alma,

We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.

Best,
Ivy

Thumbnail of user marias587
New York
1 review
0 helpful votes
  • Send Message
July 5th, 2019
Verified purchase

I have made several purchases and have not returned a single item. I feel extremely comfortable wearing the clothes, which is very difficult for me because of my stature.

Date of experience: July 2, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Maria,

What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a fabulous experience with us in the future!

XO,
Ivy

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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