Fabletics has a rating of 3.1 stars from 11,747 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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I don't usually write reviews, but Fabletics is SO SO bad that I just have too. After finally getting out of that absolutely scandalous "VIP" membership, I tried to order something to get rid of those ridiculous "members credits" they charge you every month (£49!). The screen showed me a total price price of £5 for my item, I continued with the payment and I end up being charged £42! AND I still have the members credits! SHOWING A TOTAL PRICE AND CHARGING ANOTHER IS ILLEGAL. On top of that the customer service is useless beyond reason, I don't even think it is real people, most likely bots or something. AND on top of everything else, the quality is absolute RUBBISH. Overpriced rubbish.
Date of experience: March 9, 2020
I preordered an L top and XL bottom... and received a top and bottom in 2XL. There was no communication that my order was sold out. I could hem the pants, but there's no way I could wear the shirt, so I had to return it. I wish I had just gotten a refund and comms that the size was sold out so I didn't have to go through the returns process. Won't preorder from Fabletics anymore because of it.
Date of experience: December 7, 2021
Hello Lexy,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
Fabletics is a scam. DO NOT ORDER OR FILL IN ANY CONTACT FORMS! I was recently in contact with their customer service where they refunded me two months of the 70 dollars worth of membership, even though I simply wanted my money back and to cancel my whole membership. When I asked if I could get my money back using the store credit to order and then return, they claimed that it would only return as store credit? Hence, it's a vicious circle because I can't get rid of them. Apparently I had ordered a pair of leggings, which I never received, and this made me a VIP member. When I asked for them to cancel my membership they didn't really give me an answer, and now I am still registered for the 70 dollar membership? I don't wan't Fabletics to have any of my contacts or registration in their system and I certainly do not wan't to be a member. Now I am in contact with my bank to make a reclaim of the money I have lost and will contact Fabletics again to get rid of them.
Products used:
None. I never received them.
Date of experience: June 17, 2020
Hello Alicia,
Thank you for writing a review! We are sorry to hear if you disliked the VIP Membership and if you are thinking of canceling your account. We value your feedback! Our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
I just found out i was getting deducted of $54.95 every month without my consent. I didn't know about the VIP membership, and it doesn't even benefit me! I even returned the item i purchased to them due to sizes doesnt fit me at all thinkung that i ordered 2 sizes to make sure but i eneded up returning it! And then i found out about this charges on my bank account every month! This company should be sued! I l've had zero idea about this VIP promo and still charged me every month, and now i couldn't get a refund! Wtf?! What a shame for this company and to the owner of this company!
Date of experience: August 15, 2022
Hello Mickey,
Thank you for sharing your experience with the monthly member credit and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I've never written a review before, but I've had SUCH a difficult experience with this company. I ordered pants and a too and upon trying the pants on on, they stained my bedspread (I sat down to nurse my infant) and stained my infant's clothes. No amount of washing is getting out the dye. Also, the material was really coarse and itchy. I returned the product (after having to spend a half an hour asking not to pay the re-stocking fee) and after three weeks, the refund did not post to my account. After a call, they denied ever receiving the product, and then "could not hear me" on the other end of the phone. I called back, and another phone consultant said they received the order, and I would get my refund soon. We'll see. Overall--this is a terribly cheap product, and a company with dubious ethics. I'm making the awful assumption that they are using overseas phone consultants who are probably making slave wages, and the actual product itself is probably made in terrible conditions. I regret supporting this company in the first place.
Date of experience: March 30, 2015
Clothes are cheap quality and do not fit………………………………….
Date of experience: June 5, 2024
Ordered 16 days ago and still haven't received order
Date of experience: June 5, 2024
I saw the TV ad this morning so I went online to get my $25 outfit. I picked the Amery leggings at a discount price of $22.47, the Sylvia bra at a discount price of $14.95, the Everette bra at a discount price of $14.95. So when I go to my cart the items are not at these prices and I can't find an explanation as to why. I called customer service several times. First call the lady couldn't give a reason for the price difference then call was disconnected. 2nd call, after recording said to hold the line was silent, I hung up. 3rd call same thing. 4th call, man said the discount was the difference between the regular price and the VIP price. Clearly he didn't know math, I just thanked him and hung up. Won't buy from this company. What happened to getting an outfit for $25? Kate Hudson should get away from this company unless she's in on the whole scam. Very disappointed!
Date of experience: January 22, 2016
I always love Fabletics! I just wish there were more colors.
Date of experience: June 5, 2024
Gabriela is the best at helping get exactly the right items!
Date of experience: June 4, 2024
I'm way to busy to read the fine line about membership fee. Talking to robot trying to resolve matter, bill going to junk Mail, I could rant for 15 min. Total scam, sham on Hudson.
Date of experience: October 21, 2015
The items are super overpriced. I like the idea of being charged monthly and then you can "save" up for a more expensive item, but almost everything is just overpriced and not worth the money.
Date of experience: October 1, 2020
Hello Daphnnee,
Thank you for writing a review regarding our pricing. We are continuously striving to satisfy our member’s needs as much as possible, especially with our prices. We will contact you for further assistance.
Best,
Nelle
It's very disappointing to see how bad the return process is. I had to follow-up personally to make things move. And to date, I still have not received my reimbursement after more than a month.
Date of experience: May 21, 2022
Hello Audrey,
Thank you for sharing your experience in returning items online. We value your opinion and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Mary
After I ordered some leggings, I was charged $49.95 for a membership fee 3 weeks later that I clearly didn't see anything about when making my purchase. Never again will I order anything from them.
Date of experience: March 7, 2021
Hello Malissa,
Thank you for writing a review! We would love to assist you further with the concern you had with the VIP membership. A representative from our Member Services Team will email you within 48 hours.
Best,
Dean
Bad quality items. They offered you discounts in such a way that in the end I found my self charged for a membership which I did not request and had to paid for it!
$#*!s!
Date of experience: July 11, 2019
Hello Caterina,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! We have a dedicated Member Services Team here ready to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
I love them! I've tried so many other sites for yoga pants. These are by far the best quality I've seen. There up there by lulu lemon to me. Great styles. I've started an addiction.
Date of experience: February 16, 2022
Hello Cassie,
Thank you so much for loving our brand! We’re so glad to know you love the items and our unique styles! We really appreciate the time you took to write the review. We hope you will always have a fabulous experience with us in the future!
Best,
Zeth
It was a wonderful experience, so easy and it arrived pretty fast. My overall experience when I have had to call customer service has been amazing they always work with you and find a solution.
Date of experience: September 4, 2022
Hi Bethany,
Thank you so much for your awesome feedback! We are very happy that you have had a wonderful shopping experience with us. We really appreciate the time you spent sharing your experience. Have a great day!
Best,
Kim
The most durable and supportive leggings
Love the socks as well
Great quality
Date of experience: June 3, 2024
All of the leggings I purchase are see through when I bend over.
Date of experience: June 3, 2024
So I purchased 4 pairs of leggings for my teenage daughters under the guise of 2 for $24 for your first purchase. When checking out I was prompted to become a vip member to get the deal. My total "vip" order was $133. I quickly realized that the vip membership included a $49 charge a month. I called to cancel my vip membership spoke to a lovely lady who apologized at least 6 times to me before cancelling my vip membership. Customer service is clearly outsourced and that's fine but I am disgusted by the whole idea of this company. What are you paying these outsourced employees, the woman I spoke to $10 a day? And she should be empowered but feels she has to apologize to me 6 times in a 3 minute phone call? That's not empowering anyone. And then to scam the public into a $49/month commitment? Something is wrong here. Shame on you fabletics management and Kate Hudson this is your company you are privileged how you could you be okay with these business practices? I will never order from this company again.
Date of experience: October 26, 2018
Hello Laura,
We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
My Fabletics shorts literally fell apart within a few months. The company would not give me a store credit or help me replace the item. Will not order from them again.
Date of experience: September 9, 2020
Hello Gabrielle,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
MY LAST TWO ORDERS HAVENT SHOWED UP AND I HAVENT BEEN REFUNDED NOTHING SO I WOULD LIKE TO CANCEL MY MEMBERSHIP
Date of experience: June 4, 2024
Website said it would take 5-7 Business days. It had been 13 days and still no sign of a package. I'd like to review the actual cloths themselves but it seems I won't be able to for a wile.
Date of experience: August 27, 2022
Hello James,
Thank you for sharing your experience with the order you made online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Tifenn,
Thank you for bringing this to our attention! We're sorry to hear that you're not pleased with our prices and if you disliked the VIP Membership! We value your feedback. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle