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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,747 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

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Positive reviews (last 12 months): 53%
Positive
1,718
Neutral
278
Negative
1,247
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,747)

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Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (73) quality products (133)
Thumbnail of user charlotteh478
South Carolina
1 review
0 helpful votes
  • Send Message
August 4th, 2022
Verified purchase

For me it was very frustrating I generally wear a medium as I'm a small person but had to go up to an extra large on the leggings in order for them to fit me properly and not feeling like I'm cutting off my circulation. I assumed that the tops would fit the same as well so I purchased an extra large top unfortunately it was extremely too big and I had already thrown the packaging away for it so I'm sure I couldn't return it once I did that

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Charlotte,

Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user dominicf91
Illinois
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

Once you become a member you have to pay way more for the clothing. Monthly payments that auto charge your card, and you end up paying $55 for not that much worth of clothes. It's a scam

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dominic,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user sabm2
California
1 review
2 helpful votes
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May 12th, 2019

Not notified before the monthly charge which is auto-converted to store credit - you lose all the store credit when you cancel your membership! Basically they charge money, and keep the money when you cancel the membership.

DON"T BECOME A VIP MEMBER!

They don't email you in advance about what they intend doing!

Tip for consumers:
DON'T GET FOOLED INTO THEIR VIP MEMBERSHIP!

Service
Value

Date of experience: May 10, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Sab,

When our members are unhappy, we’re unhappy... Let us make it up to you! A representative from our Member Services Team will contact you shortly to assist you.

Best,
Ivy

Thumbnail of user makenzyd
Michigan
1 review
0 helpful votes
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April 16th, 2022

I love the way the pants fit and how comfortable the clothing is, but also how good they are for working out. I recommend buying from this amazing store!

Tip for consumers:
None everything is perfect

Products used:
High waste leggings

Service
Value
Shipping
Returns
Quality

Date of experience: April 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!

Best,
Mary

Thumbnail of user lisah110
California
1 review
5 helpful votes
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March 4th, 2015

I have been ordering from Fabletics for over a year now. I love the style and quality of the clothes. They wear well and hold up really well to regular washing. You can get an entire outfit for the price of one "named brand" piece in other sports retailers. I really like that their designs are different and not the same thing everyone else is wearing. I am a VIP member and at the first of the month I get an email reminder to opt out if I don't want to order. Their VIP instructions to tell you that you will be charged and your account credited for future orders if you don't opt out. I think that some people have just not read the sight / instructions clealy. Some of their items do run small depending on the material, but when that has happened I have had no problems exchanging items for the correct size. I agree that the styles do sell out pretty quickly, but there are always new items coming out that I like just as well. I haven't had any major issues or problems and overall I am very please with the clothes I get from Fabletics and my VIP membership.

Tip for consumers:
Fabletics has just informed members (based off of customer feedback) that they have increased the waistbands sizes between 1/2 " to a 1".

Service
Value
Shipping
Returns
Quality

Date of experience: March 4, 2015

Thumbnail of user pamb860
Florida
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

I am a satisfied customer who spends more money than I should with Fabletics which speaks to their marketing and user friendly website. Orders seem to take a long time to arrive sometimes.

Date of experience: July 1, 2022

Thumbnail of user juliah716
Canada
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

I've been finding that due to the many different styles available and at such a high monthly speed, quality of the products isn't as reliable as it's been in the years past sadly

Date of experience: November 1, 2022

Thumbnail of user renza1
Renz A. – Fabletics Rep

Hello Julia,

We always aim to deliver products of good quality. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user laurenp479
New Jersey
1 review
0 helpful votes
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March 19th, 2022
Verified purchase

I'm disappointed with fabletics lately because when I go to use my monthly credit, what I want is usually out of stock. Even a simple pair of black leggings is hard to grab

Date of experience: March 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lauren,

Thank you for writing a review! We are sorry to hear that the items you like are sold out. We will be contacting you right away!

Best,
Dean

Thumbnail of user evap161
Vermont
1 review
0 helpful votes
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December 8th, 2021
Verified purchase

I am very frustrated with Fabletics
I don't think I will ever purchase from you folks again
I keep getting charged on my debit account fo $49.95 and I haven't even ordered anything

Date of experience: December 8, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Eva,

Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user debbies450
Indiana
2 reviews
1 helpful vote
  • Send Message
December 4th, 2019
Verified purchase

I'm loving this purchase. Great material and super comfortable at a great price! Some of my favorite leggings. I love to lounge in these but I'm quick to step out in them too.

Date of experience: December 1, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Debbie,

We value the trust you have put in Fableticsand would like to thank you for that. Our team continues to work hard producing high-quality FAB items that will meet our member’s needs. Happy shopping!

XO,
Ivy

Thumbnail of user chriss3821
Georgia
2 reviews
2 helpful votes
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May 31st, 2022
Verified purchase

My wife is a medium, but the last few items I purchased did not fit at all, I mean they were small if anything.
Previously that did not happen. Maybe a different supplier?

Date of experience: May 31, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Chris,

Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.

Best,
Zeth

Thumbnail of user debbiem1445
New York
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

I love the variety, and fit of the clothing. I have reviewed several items in hopes it helps others make a choice to pick that item if they are the fence about it.

Tip for consumers:
There is a wide variety. Keep looking. You will find something you love.

Products used:
Leggings, dresses, sweatshirts, purses, totebags

Service
Value
Shipping
Quality

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Debbie,

Thank you so much for your feedback and for sharing this with others that you like our product and selections! We are pleased to learn that we were able to meet your expectations for online buying.

Best,
Clark

Thumbnail of user jk79
GB
1 review
7 helpful votes
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May 26th, 2015

Company does say in terms and conditions that when you sign up they will take £44 from your account each month - THIS IS VERY WELL HIDDEN AND NOT CLEARLY MENTIONED WHEN YOU SIGN UP. No other company I know runs a business model like this and its a truly unacceptable ethic to assume this is a general term or condition to purchasing goods or items from this company.

Date of experience: May 26, 2015

Thumbnail of user loris1595
Georgia
1 review
0 helpful votes
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May 6th, 2023
Verified purchase

Terrible! Never again. A bunch of crap. Way too small, frayed after the first wash ridiculous sizes. I'm 126 lbs and 5 6' so WHY THE HELL WAS THE MEDIUM TOO DAMN SMALL?

Date of experience: May 6, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Lori,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user kateh441
Canada
1 review
0 helpful votes
  • Send Message
February 11th, 2022
Verified purchase

Every month there is something new and I don't always buy but I always go into the site. When I do order everything comes within a reasonable time period for the most part.

Date of experience: February 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kate,

We are glad you are enjoying our website and our products! Thank you for sharing your wonderful experience with us! It makes us happy to know that you are satisfied with the products and services that we provide to our members.

Best,
Zeth

Thumbnail of user genelleh2
Oregon
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

Quality is fair, fit is hit and miss so it's not worth being a VIP. It's too bad the clothing is made over seas as it shows. I'm looking for made in America.

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Genelle,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user cherin34
Texas
1 review
0 helpful votes
  • Send Message
December 1st, 2022
Verified purchase

Just don't have product and quality that I'm looking for. I've been a loyal lululemon wearer for a long time and it fits better. Lasts longer. More selection. Even though it's more expensive

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cheri,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user breed40
California
1 review
0 helpful votes
  • Send Message
March 1st, 2023
Verified purchase

I LOVE Fabletics leggings and biker shorts. I do have a lot of biker shorts right now since I stocked up in the Summer/Fall of last year, but leggings are what I'm always looking to get more of especially in the cold months. BUT unfortunately, I've been seeing that Fabletics is offering way more 7/8 lengths than regular lengths. And within those regular length leggings, I'm not seeing the option for 'Tall' or there's simply no length option. Please offer more Tall options in regular colors!

Also on the topic of legging styles, I will not buy seamless leggings (where there's no middle seam). It just creates an opportunity to see the outline of your vagina. I get that the marketing around it is 'lose the camel toe' but to be honest, I've never had camel toe problems with seamed leggings. NOW though with how there's no line, the material is so thin and just shows off the lining of everything... Please continue to offer seamed leggings for us that don't buy the seamless.

Quality is pretty solid right now, though I've noticed in some areas you guys have adjusted the no-show or in some cases 'powerhold' lining to only be in the butt area. I've noticed with some biker shorts, the front material is more see-through and you can see the brand of my underwear. Please don't continue to cut corners on the thickness/coverage of your leggings/biker shorts! Fabletics has a high price point even with the VIP membership, so exploring other high-quality legging/biker short brands isn't out of the picture for me if on average I see small changes like these continue!

For now, I hope you guys consider this feedback and I'm happy so far as I have been since 2019. I also don't want to be followed up with reminding me of your return policy, that's not the point of any reviews I give to you guys. Thanks!

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Bree,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the products and prices we offer. Our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user lw36
Georgia
1 review
19 helpful votes
  • Send Message
February 1st, 2016

Kate Hudson should be ashamed. First of all, I was aware of the monthly charge for VIP. I joined as a VIP to get an outfit for $25; instead I was charged $39. When I emailed customer service they gave me an excuse that did not address the situation or make sense (something about the VIP membership, and waiting 24 hours?!?).

So okay, I thought I'd give them another chance. Bought an outfit and returned it, had to pay a restock fee. Ticked, but OK some companies do that. Ordered another outfit in November and returned it because I did not like the fit/style. I took a store credit because of the restock fee.

However, in order to get my $50 credit, I had to spend at least $100. WHY? It's my money, and I sent back the clothes. They were essentially holding my money for ransom. I could have the money I paid for items I returned, but only if I spend $100 mor?. Ridiculous! If I had known that would happen, I would have went for the return fee.

To make matters worse, I went to the website in February to opt out, and I saw that my credit is gone. Huh?!? Now I'm out 50 bucks.

This was the last straw, so I tried to cancel VIP. Had to call three times and spend an hour of my time before I got to talk to an actual person. The virtual customer service representative "Anna" would not let me, and repeatedly hung up on me when I asked for customer service. When I finally got to talk to a person, I actually had to be rude to get her to stop giving her sales pitch. I would not recommend buying from this vendor!

Date of experience: February 1, 2016

Thumbnail of user catherineb840
New York
1 review
0 helpful votes
  • Send Message
January 20th, 2022
Verified purchase

Opted out for the month, was still charged. The site is hard to navigate on an Iphone. So i wasn't able to see the sceen fully and when i was chattig with a rep... she asked me to "hold on" and 13 min later still had not come back. I asked many times if she was still there. She neve responded. So, i had to go an do it all again. Tried to order joggers and it would not let me order because of an error with my shipping address (eventhough this has worked a few weeks ago when i ordered). So, i was unable to order and now have missed the 60% off promotion. I returned items the end of Dec. And still have not gotten a refund. I asked about it and was told it was "still in transit". I did what i needed and need my money

Date of experience: January 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Catherine,

We hear you! We are sorry you had a frustrating experience recently. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user lexyg
GB
1 review
11 helpful votes
  • Send Message
March 14th, 2016

You are lured in by this "Half price first outfit" deal, and become a VIP, sounds good no? I personally didn't know why I'd been made a VIP but thought as a first time buyer I was simply getting my first outfit free to encourage me to but from their company. I checked my bank account last night and they've taken £44 from me, two months after they've taken money from me for an actual order I placed; I hadn't placed any since. I call in and explain why I'm rather angry about this random sum of money they've taken from me. Turns out if you choose the "half price first outfit" option, they take £44 off you the next month as part of your "VIP membership" as a credit for their store i. E. you can only spend it on their stuff and you can't get your money back even though this was not and is not made clear when you go through the initial process of buying your first outfit. They only inform you in the small print of your first Order confirmation, so watch out for this because they'll take £44 off you and not give it back. That's 10% of my student loan gone for this month. Not impressed at the lack of information supplied about this ridiculously high membership fee when you actually sign up, and they only tell you in small print at the bottom of an order confirmation email? Surely not? But yes, this is how sneaky they are and I wish I didn't have to buy from them again but may as well because they won't give me my money back anyway. They must make millions doing this, sneaky sneaky company.

Date of experience: March 14, 2016

Thumbnail of user dustyw34
West Virginia
1 review
0 helpful votes
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June 11th, 2024
Verified purchase

Great Prices. Fast shipping. Different colors and styles which I like.

Date of experience: June 1, 2024

Thumbnail of user emilyn379
Kentucky
1 review
0 helpful votes
  • Send Message
October 7th, 2022
Verified purchase

The quality of items I have purchased from Fabletics is extremely disappointing and misaligned with the pricing. For example, after just one wash, the stitching on both pairs of leggings I have bought in the last 2 months was already coming loose. This is unacceptable for leggings that supposedly retail for >$70. Additionally, the fabric used in socks and tops feels cheap and not breathable.

In addition to poor quality, the sizing of bras is not clear or inclusive and makes it difficult to guage what will fit when shopping online. I went through several disappointing rounds of ordering and sending back bras that did not fit or support my body before deciding that I would not find a bra that would truly fit me from Fabletics.

Finally, the variety and design of clothing, especially in the outfits section of the website, is impractical and binding. I wish there would have been the ability to select desired items for an outfit from a repository of options rather than having to choose pre-selected pairings. This is especially important when you don't have proper sizing available for all products: in my case, my inability to find properly sized bras made many of the outfit options unacceptable for me.

Date of experience: October 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Emily,

We always aim to deliver products of good quality. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user lizb265
Utah
1 review
1 helpful vote
  • Send Message
June 12th, 2020
Verified purchase

My items were misdelivered. Customer service was no help. These were Christmas presents for my sisters and they never received them. Dealing with fabletics is a nightmare.

Date of experience: June 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Liz,

Thank you for bringing this to our attention! We are sorry to hear if your package went missing and for the negative experience you have encountered. We value your business with us, so our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user loric90
Rhode Island
1 review
7 helpful votes
  • Send Message
March 12th, 2017

They charge you for membership when you dont choose it. And the clothes are not that great, too thick materials.

Dont buy here! Very disappointed that Kate Hudson doesnt have better quality control.

Date of experience: March 12, 2017

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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