- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Fabletics has a rating of 3.1 stars from 11,747 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
After going a couple of months not ordering anything due to the lack of quality in everything I was receiving, (severe shrinking, thin, cheap fabrics, pilling after one wear, etc.) I decided to cancel. They do not make it simple. For example, they put me on hold for about 15+ minutes before you ever speak to a real human being. Second, once I finally got a hold of someone, she gave me the schpeal, which was expected and she was polite, but I was then put back on hold while she was cancelling my account. This took almost another five minutes. During this time, my phone was getting call after call from an (844) number. Their number is an (844) area code. The number I was calling from was not on file, so the only conclusion I can come to is that while you're on hold, they are trying to call you over and over to somehow create some disruption which would give them the opportunity to hang up on you, knowing that most people don't have another 20 minutes to wait on hold to cancel their account and may forget to call back to cancel at all. It's not illegal, but I certainly don't want to do business with a company that can't keep it's customers honestly. Whatever you do, don't hang up! Put your phone on speaker and go about your business until a real human comes back on the line. Hope this helps.
Date of experience: January 7, 2016
Site is not optimised for mobile so I can't shop properly unless I sit in front of my computer
Also, I had very poor customer experience when I deactivated my VIP status as I filled a cart and then the order was cancelled as I was supposed to verify payment details which had not changed and were up to date - I didn't see any missed calls or emails asking to verify these details
Date of experience: May 23, 2022
I have been with fabletics for almost 6months never really had an issue until they just charged me too separate times
Totally to $106 on a purchase that said $29
And even when I called they basically said yes they told you that number but we now added another box you have to click that says you can have this price or another
We show you the cheapest price always but if you only click pay now we actually charge you the most expensive price that's not displayed
How does that even make since now have I have had an issue with this in the last 6 months
Date of experience: June 14, 2019
Hello Lib,
We are so sorry that this happened. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!
Best,
Ivy
I made a purchase with this company only to find a month later than they had taken another £44 out of my bank account without me knowing. When I queried this, I was told that I had signed up to a VIP membership that entitled them to take £44 out of my account every month unless I went online and instructed them not to between the 1st and the 4th of a month. I asked for a refund and was told no. Trying to call to cancel is a nightmare too but the wont let you cancel by email. STAY AWAY from them! I am still trying to sort it out now. RIPPING OFF INNOCENT PEOPLE!
Date of experience: November 21, 2016
I'm in love with my first 2 pairs of leggings. I got the 2 for 24 deal. I am happy with them. I just don't understand how I go on the website on June 1st for the new June picks and I either cannot view them, cannot add to cart or find them in my size. BRAND NEW STYLES AND RESTOCKED ITEMS supposedly. The website is super glitchy. It's frustrating and almost led me to ditch Fabletics. The website needs a lot of attention and item availability needs to be updated OFTEN. You lose a lot of customers that way. I try to view some of the outfits and it redirects me back to main page. Please fix this.
Date of experience: June 1, 2020
Hello Angelina,
Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
Fabletics contacted me after posting a negative review about my experience and has taken steps to resolve it.
Products used:
Leggings, bra, sweatshirt
Date of experience: February 16, 2024
Hello April,
Thank you for sharing your experience with the member credit charge and we are sad to know that you canceled your VIP membership. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
One) I LOVE THE OUTFIT OMG.
Two) Everyone else loves my outfit! I get soooo many compliments.
Three) I $#*!ed up entering my email for the vip membership and didnt realize i was charged over 100 in the past couple of months. Couldnt sign in to cancel the membership. I called at 11:40 Pm, the middle of the night! And they answered immediately, gave me a FULL REFUND, and cancelled my membership FOR ME. They knew me by my name and phone number right when he picked up. And pronounced my name correctly. Chris, whoever you are, you are a gift from the gods.
Date of experience: July 10, 2018
Hello Aura,
We're so glad that everything worked out for you. We here at Fabletics try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,
Ivy
Consistently provided bad service and refused to help me out with a simple and straightforward request
Date of experience: November 4, 2023
Hello Adam,
Thank you for sharing your experience with our Member Services Team. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I heard about Fabletics through a Facebook ad. I decided to get an outfit for the $25 dollar special. I thought the website was clear about the VIP process and that I had to become a VIP to buy the outfit. (I've been in situations like this before so I knew to read all the writing before agreeing to anything). I have always skipped the month and never been charged on the months I skipped.
If you're complaining about opting into VIP membership without knowledge, chances are you failed to read your agreement. Even though this is annoying and not the best business practice, it IS your fault, and it didn't take me too long to understand the agreement I was getting into when I bought my first outfit. However it was tedious and annoying having to remember to "skip this month" every month.
What I do find annoying however, is you have to call a customer help line to opt-out of membership. Most companies allow you to do this online. The company does seem to take extensive measures to hold on to customers, rather than allowing customers to simply love the brand and become loyal.
I loved the product I received. Very good quality product. I wear it all the time.
I have cancelled my membership simply because I don't like the way the VIP membership works. I still stand by the product, but the company NEEDS to find a better way to do business.
Date of experience: November 11, 2015
The overall value of their workout clothes for the price is NOT good.
You're better off waiting for sales at Lululemon instead of having to sign up for a bogus membership with misleading marketing campaigns.
The customer service is awful and they purposefully make it difficult for you to cancel their membership as you can not do it via the Fabletics website or freeze your account if you're going to be away for some time.
On top of that, I fount it was hard to get a refund to my card as they will attempt to give you a store credit for their overpriced product that needs to be used in increments of $50 where they sale item prices are often not what is advertised when you actually go to checkout.
This establishment is a total SCAM and I will no longer support them or these types of business practices.
I've honestly lost all respect for greedy Kate Hudson as well for co founding this company.
Please do yourself a favor and stay away from their initial promotions!
The quality of their workout clothes has been declining and the prices have continually gone up in the past few years.
As an example of their poor service, I recently asked Fabletics to put my account on hold for August 2017 because I will be in the hospital and the customer representative had the nerve to tell me I HAVE to use my membership credit first before I can do that. The membership credit was supposed to have been credited back to my card for July of 2017 back on the 10th to begin with.
It never was! UNREAL!
I will never shop with them again and make sure my friends know what they are dealing with before they sign up.
Date of experience: July 24, 2017
Placed my first order paid for the expedited shipping as I needed the order for a trip I was taking and the $15 expedited shipping would get it to me on time. It was first and probably only order through them as I attempted to deal with customer service but could not get a refund for the shipping that was supposed to be 2-3 days that ended up taking 7 days. Very disappointed that no one in customer service has ability to resolve anything but to just apologize more of a complaint department with no resolution. Did not offer to assist with anything they actually tried to tell me that oh there is processing time and all that jazz even though I had an email stating the day it was supposedly shipped and an arrival date of a day within 2-3 days then day of delivery was pushed back another two days. Rather annoying if you ask me and no resolution from them just a sorry that sucks. Not doing business with them again just for that reason alone if you have no customer service you have no business. I hope this is a useful review.
Tip for consumers:
Good luck
Products used:
Ordered shorts
Date of experience: February 17, 2021
Hello David,
We are sorry to hear about your negative experience with our Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you within 24-48 hours.
Best,
Chad
Products are just ok, nothing special at all… but having to "join the club" with a membership fee is nothing short of a scam!
My recommendation is stay away! Very far away!
Date of experience: September 1, 2022
Hello John,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
My experience with Fabletics thus far has been very positive. I appreciate the care and transparency that have been shared with me. The clothes are good quality and appear to be improving.
Date of experience: November 1, 2022
Hello Edward,
Thank you for the great overall feedback! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience in here at Fabletics
Best,
Mary
The clothes are high quality; shipping speed and communication is great; the site is super easy to navigate; skipping membership months is easy; truly I can't think of much room for improvement!
Date of experience: January 10, 2022
Hi Hannah,
We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!
Best,
Cathy
Excellent durability, lasts for years, don't whither in the dryer easily
Customer service has excellent communication
Date of experience: January 4, 2023
Hello Angela,
Thank you for the great feedback regarding our Member Services Team and the items we have. It has been a pleasure doing business with you! Have a great day!
Best,
Lia
I'm a little unhappy with the fit. I am within the measurements on the size chart but my leggings roll down at the waist no matter how I move. It's pretty upsetting
Date of experience: March 15, 2020
Hello Shawn,
Thank you for bringing this to our attention! We are sorry to hear that you ran into some sizing issues! Your feedback is important, so our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Great quality and long lasting. I put 4 star only due to the fact the clothes are made for certain body types and I have a little trouble finding the correct size.
Date of experience: March 20, 2018
Hello Akacia,
Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!
XO,
Sherry
Fabletics just lost a 50 dollar sale because the "help" wasn't. At all. Had to show her a pic of the item IN FRONT OF THE STORE. They don't have it. WTF
Date of experience: June 6, 2023
High quality goods and service is good and the food was alright too but the order came out quickly as well as the other items that were delivered by your house today
Date of experience: August 1, 2022
Hello Andrew,
Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Fabletics has some cute items but too many times one or both items are out of stock. I usually purchase when sales because some of it is pricey for just working out.
Date of experience: February 11, 2022
Hello Ada,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We're sad to know that you have encountered an unpleasant experience with us regarding our selections and pricing. We’ll be sending you a private message right now. Thanks!
Best,
Clark
I received an email saying my package would be here "tomorrow" on Monday may 16. It is not Friday may 20th and I haven't heard back. When tracking my item it still says the same thing.
Date of experience: May 20, 2022
Hello Marisa,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I paid for faster shipping and it ended up coming in two separate boxes and only one of the boxes came on time. Also the black shorts were smaller than the rest even though it was the same size
Date of experience: September 1, 2022
Hello Austin,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
After I saw an advertisement for leggings for 2 for $24.00. I got online and ordered 4 pair tonight. I was unaware I was signing up for the VIP program. After reading the reviews online, I decided to call immediately after placing my order to tell them I was not aware of the VIP promotion and 49.00 a month charge and did not want to be a part of the VIP program or monthly charge. The customer service tried to talk me into it, saying all I had to do was go online and opt out each month. I explained as a Nurse practitioner with 2 jobs and raising 3 boys, I did not have time to try and remember to cancel this each month, let alone remember with my busy life. I told him just to cancel the first order, he was polite and said I would be credited back within 3-5 days and receive a confirmation email. After reading these reviews, I will be sure to check my account daily and if it is one day past 5 days and I have not had a reimbursement, I will be following up. It is sad when a company gets a bad reputation due to fine print and customers are unaware of what they are signing up for, while only wanting to purchase a few leggings. I would recommend Fabletics changing their procedure and VIP policy if they want to keep happy customers. Word of mouth is everything.
Date of experience: December 12, 2018
Hello Lana,
We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!
Best,
Ivy
The long pants I bought him were very tight he usually wears a size 36 but I should have gotten a 38.
I have kept them just in case he loses weight
Because they are very nice and stretchy
Date of experience: August 1, 2022
Hello Coy,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the product you purchased from us. Our Member Services Team will contact you right away.
Best,
Allison
I ordered to pair of leggings from this company post pardon and was not able to fit them so I returned them to switch sizes and they did not have the ones I ordered previously so I had to get new ones. When the new ones came in it too me a while to try them on as I just had a baby, when I finally got the chance to I noticed one of them did not fit so I tried to return them and they said it had been out of the return window and they were not able to do anything even thought they were never worn still with the tag and then they told me to hold on and hung up on me. Some time later I called again to return them assuming maybe it was just the representative so I explained my whole situation to this representative and again THEY HUNG UP IN MY FACE. This place is a joke now I still have the leggings and I can't do anything a with them and have lost my money
Products used:
Leggings
Date of experience: January 6, 2022
Hi Brittney,
We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Therese,
Thank you for writing a review! Your feedback about our website when using a mobile device is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz