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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,775 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

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Positive reviews (last 12 months): 52.9%
Positive
1,730
Neutral
280
Negative
1,260
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,775)

Rating

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user mackenziew11
Arkansas
1 review
2 helpful votes
  • Send Message
March 16th, 2019

I purchased leggings back in December and got 3 faulty pairs. I first noticed the issues 2 months after purchasing the leggings, I attempted to contact the company about them. It took me 7+ tries to get to someone, I tried called and using the online chat. My leggings had holes in them, so what did I do? I got rid of the leggings. Why would I keep 3 pairs of leggings that have holes in them if I cant wear them and I cant get a hold of these people?
I finally was able to get a hold of a representative tonight (3-14-19 3.5 months from the time I purchased the leggings, 1.5 months of trying to contact these people)that I told all of my issues to, she told me no problem we will process a store credit to your account. She then asked for the leggings to be shipped back to the wear house, well I informed her that I no longer had them because I couldn't get into contact with anyone about my issues, I wasn't going to lug them around with me. She told me that was not possible, nothing can be done unless I returned them. She then asked if I could get them out of the trash? Uh, no. I am disappointed that they are refusing to help me after I already spent a fortune on their products that only lasted me 2-4 months. Not worth it, won't shop with them again.

Of course, I couldn't put this review on their website as they do not accept bad reviews on their website.

Date of experience: March 14, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Mackenzie,

At Fabletics, we pride ourselves on giving 100% every day to ensure that our members' needs are being met. I know that we have let you down, and for that, we are very sorry. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

Thumbnail of user ks95
Tennessee
1 review
23 helpful votes
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June 21st, 2015

If there is an active lawsuit against this company- I would appreciate being added to the list of people who have attempted to allow Fabletics to correct their despicable, dishonest business model. I made what I thought was a one time purchase 7 months ago and as I reviewed my last credit card statement, I noticed a charge of $49.95 and a rock landed in the pit of my stomach- with the force of a meteorite. I am an intelligent, detail oriented person. In my professional life, I work as an ICU Nurse- attention to detail is an understatement. With that said, my level of self awareness is keen and I can wholly identify when I have been dooped by faults of my own. My experience with Fabletics is quite the opposite- I have been FINANCIALLY VIOLATED to an extent I have never experienced. This is outright THEFT. This company should be shut down immediately and damages paid out to those of us who did not consent to an auto-enrollment agreement. Please contact me if legal action is taking place. I have already started exploring my options.

Date of experience: June 21, 2015

Thumbnail of user garyb2921
New York
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

I love Fabletics apparel. The fabrics, the fit and the deals are great.

Date of experience: July 4, 2024

Thumbnail of user johnl2059
Washington
2 reviews
0 helpful votes
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May 19th, 2024
Verified purchase

Only received one pair of black shorts received the two gray don't understand why when they were selling them two for 1999.

Date of experience: May 9, 2024

Thumbnail of user deans719
Kansas
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

How do I return these do not fit,I see no return info.

Date of experience: July 4, 2024

Thumbnail of user akhilar7
Texas
1 review
0 helpful votes
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November 1st, 2021
Verified purchase

I Brough 2 leggings from fabletics and one of leggings tore right after the first use and second one got bubbles after 3-4 washes. I wouldn't recommend buying this.

Date of experience: November 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Akhila,

We are sorry to hear if you are unhappy with your purchase. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user gianp10
District of Columbia
1 review
0 helpful votes
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October 4th, 2022
Verified purchase

I'm a ballet dancer and I have been looking for activewear that can make my practice a bit more comfortable and Fabletics have that on the design and fabrics.

Date of experience: October 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Gian,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!

Best,
Renz

Thumbnail of user ninaa31
Georgia
1 review
3 helpful votes
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March 7th, 2018

Placed an order Nov 16,2017, received order but asked for an exchange of 2 items, which I returned to Fabletics on Nov 27,2017. The next day I get an email canceling the exchange and my account and they refuse to discuss with me. I did a dispute with my credit card company but they sided with Fabletics based on the fact that Fabletics stated they processed the exchange and sent exchange items. NO exchange was ever received from Fabletics - they LIED to the credit card company! I have email proof which I will be sending to the credit card company! DO NOT DO BUSINESS WITH THIS COMPANY!

Date of experience: March 3, 2018

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Nina,

We apologize for what sounds like a very frustrating experience! We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.

Best,
Sherry

Thumbnail of user dm559
D M. – Fabletics Rep

Hello Nina,

We apologize for what sounds like a very frustrating experience! We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.

Best,
Sherry

Thumbnail of user willh347
Ohio
1 review
0 helpful votes
  • Send Message
May 26th, 2022
Verified purchase

The days kept changing as to when they were going to be delivered. Took over the amount of days said to be delivered and I will be canceling my VIP membership. Horrible shipping experience.

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Will,

Thank you for sharing your feedback regarding the shipping process! We always like to know what our members are thinking so we know where to improve.  A representative from our Member Services Team will be contacting you immediately.

Best,
Kim

Thumbnail of user lilyk6
GB
1 review
8 helpful votes
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October 28th, 2014

I am really appalled by this website and those who run it. The whole concept of becoming a VIP to save money is placed onto the customer very sneakily; I didn't see any box where I was offered the choice of this, it just appeared to me that suddenly I was a VIP (if there was a box disclosing this choice, it was made very unnoticeable, purposefully I believe, to trick consumers).

I received no email telling me I was a VIP, so I'm sure many others will be unaware of this and then later have £44 taken from their account... monthly.

Trying to cancel the VIP service was a pain, as I have no housephone, and can't ring the company from my mobile. I emailed 3 times asking to cancel my service and got the same reply each time, ignoring my message and just giving me generic info about the way the VIP service works.

The only way to skip a payment for the month is to login between the 1st and 5th of each month, a small timeframe, especially if you order on the 6th and then need to remember to cancel your order next month, or if you order around the end of the month and are unaware you are a VIP and quickly have £44 snatched from you.

Regardless of how good quality the clothing is, I don't believe a website should make money from taking advantage of it's customers... furthermore, their clothing is highly overpriced. So much, that the only time you would buy it was if you DID have such a high discount, but not at the price of £44 a month.

Tip for consumers:
Be on the lookout for the VIP option at checkout, and make sure you are not a part of it!

Service
Value
Shipping
Returns
Quality

Date of experience: October 28, 2014

Thumbnail of user charlesd2369
California
1 review
0 helpful votes
  • Send Message
July 14th, 2024
Verified purchase

Quick shipping, cheap prices, and quality material. One on my favorite clothing brands

Date of experience: July 4, 2024

Thumbnail of user juanitas110
Arizona
2 reviews
0 helpful votes
  • Send Message
July 14th, 2024
Verified purchase

Everything I ordered fit true to size. Excellent quality.

Date of experience: July 4, 2024

Thumbnail of user sandyr521
New Jersey
1 review
0 helpful votes
  • Send Message
July 14th, 2024
Verified purchase

The fabletics app needs to work faster, its too slow in loading

Date of experience: July 4, 2024

Thumbnail of user carlaj285
Minnesota
2 reviews
0 helpful votes
  • Send Message
July 14th, 2024
Verified purchase

Fabletics are the most comfortable and lite fitting clothing.

Date of experience: July 4, 2024

Thumbnail of user shelbym318
Alabama
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

My only complaint is the app. It's slow and doesn't load. I'm a fabletics girl for life

Date of experience: July 4, 2024

Thumbnail of user dillonb77
Vermont
1 review
0 helpful votes
  • Send Message
July 14th, 2024
Verified purchase

Been trying. To cancel my account for months but it's impossible

Date of experience: July 4, 2024

Thumbnail of user tarrisb
Georgia
1 review
0 helpful votes
  • Send Message
December 4th, 2020
Verified purchase

So I order a set and I received the top but the bottoms never came. When I contacted customer service, I was informed that the bottoms were sold out so I was just stuck with the top.

Date of experience: December 4, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Latarris,

Thank you for writing a review regarding the item that was out of stock from your order. Our Member Services team will get in touch with you within 48 for further assistance.

Best,
Nelle

Thumbnail of user olivias602
New York
1 review
0 helpful votes
  • Send Message
April 19th, 2022
Verified purchase

I love the website in the app and all of the clothes are fantastic but every time I order something online something goes wrong whether the item was oversold or backstocked or lost in the mail.

Date of experience: April 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Olivia,

Thank you for sharing your experience regarding our website and the products you purchased. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.

Best,
Mary

Thumbnail of user meghannm10
Canada
1 review
0 helpful votes
  • Send Message
May 22nd, 2022
Verified purchase

I was very excited to try them hearing great things about you guys. I ordered a large and I wear a medium/large usually and they were a very small fit and I wasn't impressed at all..

Date of experience: May 22, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Meghann,

Thank you for writing a review! We would love to assist you further with the concern you had with our sizing. A representative from our Member Services Team will email you right away!

Best,
Dean

Thumbnail of user angelaj1171
Mississippi
1 review
0 helpful votes
  • Send Message
November 1st, 2022
Verified purchase

I have ordered the Powerhold leggings several times in a variety of colors and love them. This legging is my absolute favorite and I will order more when they restock with more colors in mysize.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Angela,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Thumbnail of user michaelh1608
Colorado
1 review
0 helpful votes
  • Send Message
November 4th, 2019
Verified purchase

Seriously love the leggings. Need to cancel and they make you call in. The automated help ends the call EVERYTIME I try to cancel. The worst business practice.

Date of experience: November 1, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Michael,

When our members are unhappy, we’re unhappy... Let us make it up to you! A member of our Member Services will contact you shortly to assist you.

Best,

Daniel

Thumbnail of user jamesj2936
Washington
1 review
0 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

I have the VIP membership so I get a credit every month and I love the selection that fabletics have and their great deals and sales. I strongly recommend them!

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi James,

We love your wonderful review! We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!

Best,
Tina

Thumbnail of user joannen159
Canada
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

It is easy to shop and order. The quality is great I have stuff that I order3 years ago and it still looks brand new. Their sizing is true. I will continue to shop from here

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Joanne,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Thumbnail of user sonas12
Virginia
1 review
1 helpful vote
  • Send Message
June 12th, 2019

I was charged with three credits and I didnt know that. And also it was so hard to get my refund back. They only refunded 2 credits back (worth $99 something). That's after one phone call and another online chat. One told me i can only have one refund back and the chat told me i can have two refund back. I had to purchase for the one credit which i did. I canceled my VIP membership after purchasing and they still have my credit card information and there is no way to delete it by yourself.! I had to chat with them again to delete that. It wasted so much of time and energy just to resolve that. It's a terrible business model taking advantage of their clients! DO NO BUY ANYTHING FROM THEM! YOU ARE SIGNING UP FOR SOMETHING YOU DONT WANT. $24 FOR TWO LEGGINGS ADS IS so appealing but LADIES! READ EVERY WORD THEY HAVE ON THEIR WEB WHEN YOU SIGN UO!

Date of experience: June 10, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Sona,

Member satisfaction is always the number one priority for us. I'm deeply sorry that that wasn't clearly demonstrated to you. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.

Best,
Ivy

Thumbnail of user dorothys802
Arizona
2 reviews
0 helpful votes
  • Send Message
June 12th, 2024
Verified purchase

Love everything I've purchased so far. I don't totally understand the VIP process yet but I'll figure it out.

Date of experience: June 2, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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