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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,702 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    830
  • Shipping
    807
  • Returns
    575
  • Quality
    791

Proactively asks for customer feedback

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Positive reviews (last 12 months): 53.1%
Positive
1,698
Neutral
273
Negative
1,228
View ratings trends
227
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How would you rate Fabletics?

Reviews (11,702)

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Reviews that mention popular keywords

customer service (1814) vip membership (467) credit card (339) vip member (272) kate hudson (211) sports bras (287) workout clothes (150) shopping experience (73) quality products (132)
Thumbnail of user kylieb118
Canada
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

I find it to be true to size and The quality of the clothing is amazing I've had leggings that have had lasted me years I only gave a 4 star because there is always room for improvement :)

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Kylie,

Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!

Best,
Tina

Thumbnail of user jennc282
Florida
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

Fabletics is great and fits my body like a glove. I've tried other athletic wear and it just doesn't fit or is as flattering as Fabletics. I'm a fan for life!

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jenn,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a great day!

Best regards,
Chad

Thumbnail of user alexandrak159
Washington
1 review
0 helpful votes
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May 30th, 2022
Verified purchase

I love the shorts I purchased. As someone who has recently lost 70+ pounds, the compression clothing and sports bras I have purchased from Fabletics are something I cannot live without!

Date of experience: May 30, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alexandra,

Thank you for taking the time to provide comments and for spreading the word. We're delighted to hear that you like our products and services.

Best Regards,
Clark

Thumbnail of user janeth1618
Missouri
2 reviews
0 helpful votes
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June 1st, 2022
Verified purchase

The fit is perfect. I bought a pair for my 14 year old granddaughter and she loves the way they fit around her thighs and buttocks. Thanks for a great product

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Janet,

We couldn't be any happier with this great feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a wonderful day!

Best,
Allison

Thumbnail of user jenniferm4338
Oregon
1 review
0 helpful votes
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June 5th, 2022
Verified purchase

So far the items have come in safe and sound and in the time expected. Fabletics has been great when it comes to customer service and has made me feel valued.

Date of experience: June 5, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jennifer,

Member satisfaction is our foremost priority and we promise to always serve you the best. We value our members and so as your opinions. Hope you enjoy your day with us!

Best,
Mary

Thumbnail of user jezellj1
Louisiana
1 review
0 helpful votes
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May 3rd, 2023
Verified purchase

Pants are nice material and length (tall) is perfect. Pants are too tight in thigh's and hip. As I washed them they got tighter.

Date of experience: May 3, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Jezell,

We appreciate the feedback you shared regarding the fit of the items we have. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

Thumbnail of user rebeccal1547
Arizona
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

It takes way too long for shipping and the tariff charges are ridiculous. I do like the some of the colors that are offered.

Date of experience: April 1, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Rebecca,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our shipping service and the taxes. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user ailinap
Georgia
1 review
0 helpful votes
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May 4th, 2023
Verified purchase

Everytime I go into the store everyone is very helpful, the stores clean, and I spend awhile in there. Online experience is great also!

Date of experience: May 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Ailina,

Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you. We sincerely hope that all of your future transactions with us will be wonderful. Happy shopping!

Best,
Lia

Thumbnail of user tammiev8
Michigan
1 review
0 helpful votes
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February 13th, 2022
Verified purchase

Biggest problem I have with the site is finding the skip a month area. It seems to move about the site.
I like the pieces I've purchased. They are very comfortable.

Date of experience: February 13, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Tammie,

We appreciate your feedback on our skipping process! We will be emailing you right away for assistance.

Best,
Cathy

Thumbnail of user allenr202
North Carolina
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

Every thing has been a pleasure
Quality of product has been great.
Shipping has been slow compared to other retailer however once the process is performed it sets the proper expectations

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Allen,

We love you and your wonderful review! It is great to know that you are happy and satisfied with our service. It is always our goal to serve you the best we can and we are glad to know that we delivered.  

Best,
Tina

Thumbnail of user anniew200
California
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

I love Fabletics gear! Especially the leggings, I pretty much won't buy other brands anymore. Fantastic quality, fantastic customer service. Definitely a lifetime customer.

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Anne,

We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user lenetted
Kentucky
1 review
0 helpful votes
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June 9th, 2022
Verified purchase

The product is good, my issue is that I was billed the monthly fee even though I made a purchase this month. This has happened a few times & it's upsetting.

Date of experience: June 9, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Lenette,

Thank you for providing feedback regarding the VIP membership! We always welcome the opportunity to improve our products and services. A representative from our Member Services Team will be contacting you right away.

Best,
Kim

Thumbnail of user kaitlynd64
Canada
1 review
0 helpful votes
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February 18th, 2022
Verified purchase

I was expecting an email to skip the month and did not receive any email or communication whatsoever until after the payment was taken and then notified I have a credit.

Date of experience: February 18, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kaitlyn,

Thank you for your review. We are sad to hear that you are did not receive an email to remind you to skip the month. We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email right now.

Best,
Clark

Thumbnail of user danielem25
Canada
1 review
0 helpful votes
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December 20th, 2021
Verified purchase

I have tried to cancel my vip numerous times online and it doesn't work. When I call they always try and talk me out of it. And I am easily overwhelmed

Date of experience: December 20, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Daniele,

We're sad that you are planning to end your VIP membership. Our Member Services team will get in touch with you within 48 hours for further assistance.

Best,
Bella

Thumbnail of user kirstenr89
Canada
1 review
0 helpful votes
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December 5th, 2022
Verified purchase

The gear is great quality and fits perfect every time. Delivery is always prompt and communication is excellent.
So happy with my fabletics membership.

Date of experience: December 5, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kirsten,

We are glad you are enjoying our products and the VIP membership! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user lydiad164
Illinois
1 review
0 helpful votes
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April 4th, 2023
Verified purchase

So, the monthly membership is essentially nonsense. They give the actual retail price of each item, most of which are valued at less than the cost of the membership, then you still have to pay S&H and taxes and fees. So basically, you end up paying waaaay more if you have the membership. For example, If an item is valued, by their own admission, at $40, you will pay $60 for the monthly membership itself + a total of $10 for S&H & T&F. So a $40 pair of leggings will end up costing $70. And no, you do not get that money back in the form of a credit or adjustment or anything like that. HOW DOES THAT MAKE SENSE? I tried this for about a year, thinking that maybe something will magically make this all make sense but then I finally realized, oh wait, the "special offers/perks" are so unbelievably NOT WORTH IT, the membership is a marketing tool they hope people will sign up for and forget about and that the only thing that really makes sense is to just not do it anymore. The lack of availability is another bone I could pick clean but it seems like that is part of the supposed allure. Not for me, but I get it. The only pro is that, for the most part, they are made well. I would say they are on par w/ Lulu. However, I think they need to decide who their target audience really is. Are you a discount brand catering to the every woman? In which case you need to do away with the exclusivity and lower the price point. Or are you an exclusive brand that will make up for the extravagant price with the social credit that is sure to follow. In which case you need to stop advertising so much ($24 for 2 pair?!?!) and build in real I've-GOT-to-have-it-right-now type perks, only for those in the know. Right now, it seems like they are attempting to cater to both. Which is not working. Which is why I am out.

Date of experience: April 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Marisah,

We regretfully note that we received your feedback regarding member credit usage and the selections we have. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.

Best,
Lia

Thumbnail of user wail32
California
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

One of the pair had one side stopped lighting up at receipt. Requested replacement which came fast, but now one side is not working.

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Wai,

Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user naomis189
Illinois
1 review
0 helpful votes
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June 3rd, 2022
Verified purchase

I can no longer support a company that is pushing their agendas on me. The products are wonderful but I would go as far as buying subpar products to avoid political views being forced on me.

Date of experience: June 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Naomi,

Your feedback is important to us! We value you, and we are committed to providing you with great service. Our Member Services team will get in touch with you shortly to further assist you.

Best,
Dean

Thumbnail of user karenc3263
New Jersey
2 reviews
0 helpful votes
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October 1st, 2022
Verified purchase

They just aren't built for my body. I didn't have it on long before it felt as though it was strangling me. I am 6'1" and the straps aren't adjustable - just one of a few problems.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Karen,

We value our members, and your feedback about the sizing of items is so helpful for us to hear. One of our Member Services team will get in touch with you right away.

Best,
Tina

Thumbnail of user mackenzien6
Michigan
1 review
0 helpful votes
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February 5th, 2020
Verified purchase

I love the combo that I ordered! The leggings are one of my favorites and I wear them ALL THE TIME. However, the bra fits more like a bralette and without much padding I would not choose to work out in it. I would also size down in the bra as well - I am a 36C and I ordered a large.

Date of experience: February 2, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Mackenzie,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user elainew29
New Mexico
2 reviews
11 helpful votes
  • Send Message
June 10th, 2016

I joined Fabletics understanding how to use it. I was pleased with my merchandise and thought the quality was good. I also felt comfortable about their reassurance that I could leave without a hassle. I lost my job.
I was getting rid of all the things I spend money on that are "optional" to stay alive. Fabletics was one of those and I called to cancel. Instead of simply canceling they tell me that my $50 credit they have will not be able to be spent at the internet prices but only t retail prices. (I missed that part of the small type.) Then he goes on to explain that I have bonus points and they will all go away if I leave, he keeps on talking. So I have yet to cancel so I can spend my credit as a member keeping in mind I still need to quit before another charge goes against my credit card. I thought they were gong to simply say thank you for trying us out and close the membership. I resent this sales talk and the fact that they won't give me my full value for my money. It is NOT easy to quit. Get prepared if you call! Rating would be much higher if this hadn't happened.

Date of experience: June 10, 2016

Thumbnail of user connieb690
Nebraska
1 review
0 helpful votes
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May 31st, 2022
Verified purchase

I have purchased before with no problem. I wore the pants once and then after washing there was multiy holes in the crotchjust after one use. Unable to return due to tags being off the product.

Date of experience: May 31, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Connie,

Thanks for sending your review! Your feedback about our product sizing and return policy is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.

Best,
Zeth

Thumbnail of user tayr5
Canada
1 review
0 helpful votes
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November 18th, 2021

My mother created an account to buy cheaper but cute active wear. She could not figure it out fully so I had created the account for her I my name (we do not live super close). She then decided to become an memeber for the great prices. Little did she know she was opting into something that would cause financial havoc. Her credit card was charged over $600 without her noticing. I told her she MUST call customer service ti get this resolved. They told her not to worry and they would add back the $600 and something to her account so she could use it as a credit. She was NEVER tons it would expire. Then we went through an pandemic and she was not ordering anything due to delivery and forgetfulness. After she went on to use her credits they were gone. She said it was confusing and difficult to apply the credit at the end without paying for the purchases on her credit card again. I could not get into town to help since I live 3 hours away. Now I can not get ahold of customer service and she is out over $600 dollars. This company is an absolute scam. It's so sad how a celebrity who makes MILLIONS would scam innocent people just trying to look cute for a good cost. My mother would of never ordered if she was not a fan of Kate Hudson. I used to be but now I know she is just as bad as every scammer on the internet. Shame on you for using your power to the wrong advantage. DO NOT RISK IT!

Date of experience: November 18, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Tay,

Thank you for writing a review! We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!

Best,
Nelle

Thumbnail of user amyn994
Washington
1 review
0 helpful votes
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December 5th, 2022
Verified purchase

As described, I open up my email to see a photo of a product I like and I click" shop now". Then I rarely find what originally attracted me to click. I end up getting annoyed and stop looking

Date of experience: December 5, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amy,

Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website. Your feedback about our promos is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user amyv28
Washington
2 reviews
3 helpful votes
  • Send Message
February 1st, 2021
Verified purchase

I read a lot of reviews before joining and thought it was worth the gamble. They actually make it fairly easy to skip a month and despite that I still struggled the first few months and ended up having monthly charges 4 months in a row. The credits build up and made a nice treat when I was ready to order. I have tried pants, sports bras and tanks. By far I love their pants (powerhold) in particular. Bras and tanks I have not loved. Sizing is a little tricky and I found sizing down in the pants gives more support and less slipping in the waist when running. I have not figured out the best sizing for bras and tops and find that regardless of the size I order I am always off just a little in the fit so I just stick with ordering pants. I like them better than lulu. One frustration I have had is with their sales. They advertise some really cheap prices but if you have credits built up you can't access the sale price. I have just finished using my credits and will see if that changes once my bank is empty. I have also made a few returns and they went more smoothly than expected

Date of experience: February 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Amelia,

Thank you for the feedback! We are sorry to hear that you dislike the monthly member credit usage policy. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.

Best,
Jane

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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