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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,687 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    830
  • Shipping
    807
  • Returns
    575
  • Quality
    791

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,691
Neutral
273
Negative
1,221
View ratings trends
227
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How would you rate Fabletics?

Reviews (11,687)

Rating

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Other

Reviews that mention popular keywords

customer service (1812) vip membership (466) credit card (339) vip member (272) kate hudson (211) sports bras (287) workout clothes (150) shopping experience (73) quality products (132)
Thumbnail of user matthewc820
Idaho
1 review
1 helpful vote
  • Send Message
October 4th, 2020
Verified purchase

My wife called three different times to try and cancel this automatic order. They continued to keep charging us. I had to call and cancel my credit card for it to stop.

Date of experience: October 4, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Matthew,

Thank you for bringing this to our attention! We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user rhondap549
Washington
1 review
0 helpful votes
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February 11th, 2022
Verified purchase

Please understand that I LOVE MY LEGGINGS, however I do NOT like your WEBSITE. The way it loads is extremely slow. The way it only shows so much before you have to wait for the next section to load seems so 1990s with dial up. The app is not much better. I also struggle with how I can never seem to buy the new releases - even when I get the email and try at 4:30am. Yet, I see people wearing the items on social media all over the place. I thought I was an "Elite" member, but now I cannot even buy anything unless it is the "left overs" that no one else wanted. My size is usually sold out on the 1st of the month. This month I was able to put two outfits in the cart, but could not complete the transaction. I tried for about 30 min! The individual items were still available, however, the outfits were not. I just feel so very disappointed. I feel like there is another level of membership for people who are "influencers" and do a lot of social media posts.- - -which almost feels like false advertising

Date of experience: February 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Rhonda,

Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user jerriw27
California
1 review
0 helpful votes
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February 11th, 2022
Verified purchase

I enjoy Fabletics workout leggings and sports bras. I really like to be able to skip the months if I need to. I would recommend these products to my friends for sure.

Date of experience: February 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jerri,

We are glad you are enjoying our products and the 'Skip the Month' option! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user clairj9
Tennessee
1 review
0 helpful votes
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April 5th, 2021
Verified purchase

The leggings I got where not what I expected. They were more casual wear quality than what I would wear to the gym. They folded down and just didn't have much compression.

Date of experience: March 1, 2021

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Clair,

Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user karinal39
Florida
1 review
0 helpful votes
  • Send Message
May 1st, 2020
Verified purchase

I love the fabric and the leggings are super comfy. They feel amazing when I workout sometimes I just wear them at home lol that's how much I love them. Thank you

Date of experience: May 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Karina,

Awesome! We love to hear that you're comfortable with your leggings! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. Have a wonderful day!

Best,
Nelle

Thumbnail of user akeema16
Pennsylvania
1 review
0 helpful votes
  • Send Message
November 1st, 2023
Verified purchase

Products and service are amazing but pricing not great also if u forget to skip a month you are committed to spend the money which is also not great

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 1, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Akeem,

We appreciate the feedback you shared regarding the prices that we have. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

Thumbnail of user brookeh253
Indiana
1 review
0 helpful votes
  • Send Message
May 26th, 2022
Verified purchase

I have ordered from Fabletics numerous times over the past 6 years. The quality of the products is great and I have never had any issues with the company.

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brooke,

We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user rhondab52
New York
1 review
10 helpful votes
  • Send Message
August 18th, 2017

My daughter is 18 and in college. She ordered the 2 pairs for 29 or whatever this was on July 30th. She was not aware that she would be obligated to a membership if 49.95 a month. Thank goodness I knew this from friends experience and told her she needed to cancel it. She did today which is Aug 15 2017. They informed her that since she joined in July ( which was July 30th) that she got charged Aug because even though that was 2 days before it was for July only she didn't even have 30 days to cancel without being charged again in 2 days. That's a scam and if this company is so proud of their product then they wouldn't have to trick and scam people into a membership. My daughter will pass the word on as well as I. She has s huge social media following and will tell everybody about this experience. They wouldn't even refund her the 49.95 to her account said she had a credit. That's not proper cancellation procedure when you should have a 30 day grace period. Very disappointed and if this is how they treat their customers then this is a bad product!

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 15, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Rhonda,

Please accept our sincere apologies regarding your recent experience with Fabletics. Our helpful member service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,

Samar

Thumbnail of user jordanc493
Arizona
4 reviews
1 helpful vote
  • Send Message
October 1st, 2022

I had an issue with my order and the customer service team addressed it immediately and replaced my order with my favorite new leggings! Will be shopping here again.

Service
Value
Shipping
Returns

Date of experience: September 29, 2022

Thumbnail of user renza1
Renz A. – Fabletics Rep

Hello Ross,

Happy to hear that your concern was taken care of! We are happy to know that you are satisfied with the services we provided. Have a great day!

Best,
Renz

Thumbnail of user billd889
New Jersey
1 review
0 helpful votes
  • Send Message
January 2nd, 2023
Verified purchase

I just want to buy pants. And their pants are absolutely amazing. Wear them most days.

But I don't want a $50 a month subscription to do it. Awful.

Date of experience: January 2, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello William,

Thank you for sharing your experience with our products and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user dawnp563
Canada
1 review
0 helpful votes
  • Send Message
May 20th, 2022
Verified purchase

Overall any of the items that I have ordered from from fabletics been good. I have learnt to read the reviews as to how items are fitting people. It give me an idea as to size I am going to order

Date of experience: May 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dawn,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Thumbnail of user gabrielam194
Mexico
1 review
0 helpful votes
  • Send Message
December 1st, 2022
Verified purchase

I loved their customer service. They've always been helpful and quick to response any questions I have. Their shipping is fast and the product is excellent.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Gabriela,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

Best regards,
Chad

Thumbnail of user andreag315
California
1 review
0 helpful votes
  • Send Message
March 31st, 2020
Verified purchase

I returned a damaged pair of pants. Fabletics never sent my replacement. After calling and emailing I still never received the pants. I basically gave Fabletics $50 for nothing!

Service
Value
Shipping
Returns
Quality

Date of experience: March 1, 2020

Thumbnail of user saravanarb
Washington
1 review
0 helpful votes
  • Send Message
August 8th, 2021
Verified purchase

I heard a lot about fabletics and was really interested in trying it out. However, I didn't like the quality of the product and it didn't meet my expectations.

Date of experience: August 8, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Saravanar,

Thanks for your effort in writing a review! We are sad about the negative experience you had with the quality of your purchase. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user sharonw366
Arkansas
1 review
0 helpful votes
  • Send Message
July 8th, 2019
Verified purchase

My order arrived in a timely manner. I ordered leggings for two of my daughters. They love them. The fit is great and they love the selection of styles.

Date of experience: July 5, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Sharon,

Members like you always inspire us to do our best. And so, it becomes our prime duty also to keep our members satisfied. Thank you and we value you!

XO,
Ivy

Thumbnail of user nancyk494
Michigan
1 review
0 helpful votes
  • Send Message
April 4th, 2020
Verified purchase

I love Fabletics. The clothes are comfortable. The styles and colors are beautiful. And I really like being able to use my reward points towards purchases.

Date of experience: April 4, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Nancy,

Wow! Thank you for showing us some love! We are happy to hear that you're comfortable with your clothes! We will make sure to continuously create a unique style, high-quality products at a very affordable price that suits the needs of our valued members like you! Have a great day!

Best,
Nelle

Thumbnail of user lisad2613
Canada
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

My black leggings came and were completely not stitched together properly and very poor fabric quality. It's hit and miss with my orders unfortunately- not consistent.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lisa,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about product quality. Our Member Services Team will get in touch with you right away.

​Best,
Allison

Thumbnail of user marianner130
Wisconsin
2 reviews
0 helpful votes
  • Send Message
February 4th, 2023
Verified purchase

Love the things I got! The puffer scarf is so handy'! Always satisfied with the clothes I get...and especially when there is a sale! Supreme Quality!

Date of experience: February 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Marianne,

We are glad you are enjoying our promos! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user lizh332
Wisconsin
1 review
0 helpful votes
  • Send Message
April 1st, 2023
Verified purchase

Love the leggings, but did receive a pair in the wrong size. I've found it to be a bit difficult to sent them back & get the right size.

Date of experience: April 1, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Liz,

Thank you for sharing your experience with the leggings you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user edb685
Florida
1 review
0 helpful votes
  • Send Message
April 1st, 2023
Verified purchase

Never got my order, but had to pay for it. Don't want to continue, but unable to cancel. Terrible company with questionable ethics, in my mind.

Date of experience: April 1, 2023

Thumbnail of user yohannac1
New York
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

I love fabletics so much and how much they've expanded their collections. I walk around mostly wearing fabletics and raving about it to my friends, family and even strangers!

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Yohanna,

Wow! The team here at Fabletics is thrilled to hear such good feedback, and we are proud to be one of the best sources of clothes! Have a great day!

Best,
Renz

Thumbnail of user keycham
Virginia
1 review
0 helpful votes
  • Send Message
December 1st, 2022
Verified purchase

I always have a great experience with Fabletics. I always get compliments on my purchases. My nail tech actually signed up yesterday after seeing the outfit I had on.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Keycha,

It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.

Best,
Lia

Thumbnail of user trisas4
California
1 review
0 helpful votes
  • Send Message
February 16th, 2022
Verified purchase

I really love my recent order, however, the available colors were very limited. I would have ordered multiple sets if there were colors available that were better for me.

Date of experience: February 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Trisa,

It is with great regret that we received your feedback regarding the items we have online. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Thumbnail of user noelines1
California
1 review
0 helpful votes
  • Send Message
January 4th, 2020
Verified purchase

Everything about this company is great. From customer service to quality of products and pricing. I would and I have recommended them to family and friends.

Date of experience: January 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Noeline,

Thank you for trusting us to be your source for top quality FAB items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at Fabletics try our best to provide the best service and unique style at an affordable price!

XO,
Ivy

Thumbnail of user rhondac559
Indiana
1 review
0 helpful votes
  • Send Message
March 4th, 2023
Verified purchase

My granddaughters enjoy wearing the clothing I purchased for them. At times I struggled with the SKIP THE MONTH feature because I had no need to purchase every month.

Date of experience: March 4, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Rhonda,

We are glad you are enjoying our products! Your feedback about the VIP membership and 'Skip the Month' option is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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