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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,684 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    830
  • Shipping
    807
  • Returns
    575
  • Quality
    791

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,689
Neutral
273
Negative
1,221
View ratings trends
227
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How would you rate Fabletics?

Reviews (11,684)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1812) vip membership (466) credit card (339) vip member (272) kate hudson (211) sports bras (287) workout clothes (150) shopping experience (73) quality products (132)
Thumbnail of user tedb304
Georgia
1 review
0 helpful votes
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May 28th, 2022

My first order, I thought to myself. Let me give them a try. Still haven't received my order. I won't order anything else from this company! I would post a picture, but I don't have my order yet.

Shipping

Date of experience: May 28, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ted,

Thank you for taking the time to leave a review. Your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

Thumbnail of user aw485
Massachusetts
1 review
0 helpful votes
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August 1st, 2021
Verified purchase

Customer service is great I was at this store 07/31/2021 the service with nice smile and respectful professional customer service I probably visit again this store for more perches thank you.

Date of experience: August 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Adnew,

Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!

Best,
Cathy

Thumbnail of user kaylaw246
Maryland
2 reviews
0 helpful votes
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June 1st, 2022
Verified purchase

Everything fits so well! I have never had work out gear that was so useful and comfortable. I love my subscription! I got rid of all my other work out clothes!

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kayla,

Thank you for taking the time to provide comments and for sharing this with others. We are happy to discover that you love the VIP membership program.  

Best Regards,
Clark

Thumbnail of user cristing8
Canada
1 review
0 helpful votes
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February 12th, 2022
Verified purchase

While i liked most of my items I have tried to cancel my membership several times and I am still being charged. I have had to pay Ive ridge charges on my visa several times when this happened

Date of experience: February 12, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cristin,

Thank you for taking the time to leave a review. We are saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user heatherh1605
Arizona
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

I was reluctant at first to join but it has been such a fun experience. The choices, the sales, the speed of delivery and the ease of the whole process is great.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Heather,

Thank you for the great feedback about our products and services! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience in Fabletics!

Best,
Allison

Thumbnail of user emilyh846
Minnesota
1 review
0 helpful votes
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March 15th, 2022
Verified purchase

The perks of the VIP membership are amazing. Pay $50 for monthly membership and you are rewarded 1 membership credit which can be used to redeem up to $80 of product!

Date of experience: March 15, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Emily,

Thank you for such a wonderful review! This motivates us to do more and you can surely expect more from us soon!

Best,
Cathy

Thumbnail of user konulm1
Canada
1 review
1 helpful vote
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May 25th, 2022

I finally received all my orders. The quality of all of them are unbelievably good. Loved them. But please find solution for your terrible and nerve-wracking shipping.

Service
Value
Shipping
Returns
Quality

Date of experience: May 25, 2022

Thumbnail of user renza1
Renz A. – Fabletics Rep

Hello Konul,

Thank you for writing a review! Your feedback about the shipping timeframe is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user karosarya
California
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

I have been a costumbre for 5 years o more I don't remember, but I still one of them because the quality and prices have not competitive.

Date of experience: April 1, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Karosary,

Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

Thumbnail of user makiae
California
2 reviews
0 helpful votes
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November 30th, 2021
Verified purchase

I've enjoyed being a member of Fabletics. They are always innovating and providing styles I like best. The prices are affordable, and the value and quality are superb.

Date of experience: November 30, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Makia,

Amazing! Thank you so much for your fantastic feedback! We hope you will always enjoy the quality of our merchandise and our items' affordability! Have a nice day!

Best,
Bella

Thumbnail of user bethh639
Florida
2 reviews
0 helpful votes
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January 1st, 2023
Verified purchase

I love all my leggings and jackets. I have not had any problems. If I don't want anything each month, I just skip. No problems

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Beth,

It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.

Best,
Lia

Thumbnail of user verlanal
Utah
1 review
0 helpful votes
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December 5th, 2021
Verified purchase

I can count on these leggings always fitting the same and feeling great! The material is thicker and comfortable. Of course, the pockets rock. The waistband is perfect.

Date of experience: December 5, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Verlana,

We love your wonderful review! We aim to provide you with products that are not just best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!

Best,
Cathy

Thumbnail of user winonah3
Nevada
1 review
4 helpful votes
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February 21st, 2018

I have used shoe dazzle before so I know exactly how this site works. I skipped the month on February 4th which still gave me a day to skip. On February 15th I got charged $49.95. I noticed because my credit card company sent me an email stating that my purchase got denied. So I called fabletics on Thursday to have them fix it. I thought it's a mistake so no problem. The guy on the phone had me send a screen shot of my email from my credit card with what happen. I didn't get a reply by phone or email by Monday. I think this should have been fixed promptly but no. I called this morning on monday and they guy said he should have issued a refund so I can have my credit card company fix my credit score on their side so I said fine I'll try that. I then check my phone a few hours later and no refund email gas been sent but I have received an email saying that I closed my account. What the $#*!. I didn't ask for that or do that. So I called back and they said my account is closed and they can't reopen it but at least I got my refund email from the third person I spoke to. Horrible customer service. Too bad because I liked my leggings.

Date of experience: February 19, 2018

Thumbnail of user genevieveo2
Canada
2 reviews
2 helpful votes
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February 20th, 2018

I was charged $64.75 on my credit card today... how can I cancel this "surprise" monthly membership I am part of?! I am so disappointed in this company.

Date of experience: February 16, 2018

Thumbnail of user lourdesc37
Florida
1 review
0 helpful votes
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June 12th, 2020
Verified purchase

After one wash on the delicate cycle, a couple of my tops broke. The straps/ties has mostly been the issue. The quality of the bottoms are great though!

Date of experience: June 5, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Lourdes,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the quality of our products. We will contact you for further assistance.

Best,
Dean

Thumbnail of user ambert468
New York
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

I had a good experience with the company. Returns were done easily and promptly. I only had issues with some sizing since I am tall.

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amber,

Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user erink452
Hungary
1 review
0 helpful votes
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August 2nd, 2022
Verified purchase

I have been a member of Fabletics for years and have never been disappointed in a purchase! Their leggings are my favorite in sizing, fit, and fabric quality.

Date of experience: August 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Erin,

We are glad you are enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user shannona367
Florida
1 review
0 helpful votes
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February 3rd, 2023
Verified purchase

I placed an order and then got an email saying it was delivered somewhere in Arizona. I live in Alabama. It was suppose to be a Christmas gift

Date of experience: February 3, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Shannon,

Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user francisd215
New York
1 review
0 helpful votes
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May 4th, 2023
Verified purchase

I received my scrubs and 2 out of 4 that i purchased had holes in the pockets that dont like the quality and the scrub top as well

Date of experience: May 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Francis,

We are sorry to hear that you were not satisfied with the item that you got. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Thumbnail of user johnd6870
Colorado
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

The shorts I bought are great... love the sewn in cell phone pocket. Fit really, really well!
The program to pause the monthly fee is fantastic as well.

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello John,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!

Best,
Renz

Thumbnail of user deeb310
Georgia
1 review
0 helpful votes
  • Send Message
September 4th, 2021
Verified purchase

I love this and all outfits I have bought. The quality is awesome. It fits great and looks great. Also the material is very accommodating to my curves.

Date of experience: September 4, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dee,

Thank you for taking the time to share your awesome experience with others! We're glad you're enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!

Best regards,
Chad

Thumbnail of user deanm418
Michigan
1 review
0 helpful votes
  • Send Message
March 22nd, 2022
Verified purchase

Fast shipping and great product, love the app and the clothes. I can sit around the house being comfortable while also giving the appearance that I work out.

Date of experience: March 22, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dean,

We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Renz

Thumbnail of user aaronh788
Illinois
1 review
0 helpful votes
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September 4th, 2022
Verified purchase

They subscribe you to a monthly charge in the small print and then you cant even get what you want because the charge is more than the cost of what you would spend

Date of experience: September 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Aaron,

Thank you for sharing your experience with the VIP program and the monthly member credit. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user jamier100
Colorado
2 reviews
2 helpful votes
  • Send Message
December 1st, 2021
Verified purchase

Since the reintroduction of fabletics for men. The quality and selection of cool looking clothes has diminished. I geo a puffer coat which has a crappy zipper and has torn at the seams.

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jamie,

Thank you for writing a review regarding our quality. Your feedback is important for us to hear. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user milenag20
Canada
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

I had an issue with one of the items I received from a recent order. I contacted CS via messenger. I received a quick response and had my problem solved with no issues!

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Milena,

Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Thumbnail of user paiged37
Illinois
1 review
4 helpful votes
  • Send Message
December 7th, 2019
Verified purchase

I have had for 2 months now have my debit card charged twice. I reached out and they said they only show one charge. I now have sought a lawyer for his advice.

Date of experience: December 4, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Paige,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.

Best,
Ivy

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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