Fabletics has a rating of 3.2 stars from 11,684 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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I ordered a XL sweatshirt I put it on and it was really short. The bottom of it came up to my waist. The sleeves fit but not the rest of the shirt
Date of experience: March 1, 2023
I can never find anything on this website. I don't always want an outfit so I try to find the individual pieces. This site is terrible. The speed is bad but the layout is worse.
Date of experience: November 4, 2019
Hello Lori,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
I exchanged a product for another size. The original product was received back to Fabletics and I never received my new item. Now you have my money AND the product! Will never shop there again.
Date of experience: May 29, 2022
Hi Brandi,
We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
Saw the sale add on TV. Great offer! I thought the Co. Only made women's workout gear. I couldn't get the two for one offer for men's shorts because they only had one in stock. They promptly refunded half of my payment. To receive free shipping I agreed to receiving promotional emails and texts. The shorts are great I was traveling and busy that month and the next. Come to find out my credit card has been billed $54.99 for those months. I called the company. "You have been billed as a part of your Plus membership." I told the gentlemen I wasn't familiar with this agreement. "When you signed as a Plus member you are billed each month $54.99 in order to have an opportunity to buy up the $80 in product for $54.99. You have to waive the charge the first five days of each month to avoid the charge. The details are in the fine print" (his exact wording). I had no idea that I had agreed to any such contract. Needless to say I immediately cancelled my Plus membership. This seems a spurious practice. I wound up with one pair of shorts on sale and an additional charge for $109.08. It's almost, though not technically, a pyramid scheme. Needless to say, I will not be recommending Fabletics - because of the MANNER in which they do business. Their product, in itself, is quality.
Date of experience: August 1, 2022
Hello Jon,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works and that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
DO NOT
I CAN NOT EXPRESS MY DISAPPOINTMENT WITH THIS GIFT CARDS
I PURCHASE MORE THEN 1 K IN GIFT CARDS THIS HOLIDAYS
I had to expend hours in customer services so my girls can use them
Not doing this again
Date of experience: February 8, 2021
Hello Marianela,
Thank you for the feedback! We value you as our member and we are sorry to hear about the inconvenience you have experience with utilizing the gift cards on the website! Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.
Best,
Jane
The year end 5 for 1 offer was too difficult to figure out that only 1 color was included in the offer.
* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2024
Hello Anthony,
We value the comments you made about the offers we have. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I ordered my 2 for$24 leggings. They arrived both size S. One fit but the other was too small and had a stain. Returned for larger size. Size M still too small and had the same stain.
Date of experience: July 1, 2020
Hello Allison,
Thank you for writing a review! We are sorry to hear if the item you've purchase didn't fit well. We would like to assist you further. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
When I first found out about Fabletics I was wondering what the membership was about so I was curiously reading about it on their site. They had a very simple explanation laid out for people to understand how it worked. Again as I wanted to get the initial good deal for joining they had me read about how it worked and agree to it before I could order. I do not see how people are saying this is a scam when this is all laid out very clearly for people to read. I've been a member for several months now and I have skipped months, I have ordered months and I have returned something with absolutely NO problems.
As far as the quality I really love them! I workout 1-2 hours a day 5-6 days a week so I love to get new outfits here and there. I think Fabletics are by far my favorite and I have spent more from other sites. I've also bought some things on a clearance sale for a STEAL such as high quality sports bras for $8 and other items as cheap.
I do not see myself canceling my membership anytime in the future. Even if I do not want to buy anything it is very easy to check the new offerings near the 1st of the month and then skip. I look forward to seeing the new stuff and am enjoying my membership. It makes me sad that others may be swayed away by claims of "scam" etc. Just read before agreeing. It is not a lot to read and the membership is pretty strait forward.
Date of experience: August 9, 2017
Hello Jessica,
Wow, thank you for the great feedback! It feels good that our members appreciate the effort that we put in to making sure we provide best quality products and services!
XO,
Samar
I have 2 pairs of the lined franchise shorts. While I love the feel of those, the lining is just too hot at times so I got 2 pairs of the unlined versions and I am very happy with them
Date of experience: July 6, 2021
Hello Adam,
Thank you for writing a review! We love to hear that you are happy with your purchase! Have a great day!
Best,
Nelle
I bough a few sets and almost all of the pants have ripped or have frayed within a few wears. I love how they fit but they ripped incredibly fast
Date of experience: January 1, 2023
Hello Stephanie,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I just received my bike shorts and matching top and I love them! The material is amazing and the hold…. My waist is so snatched! Will definitely be buying more!
Date of experience: May 20, 2022
Hello Danielle,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
The bras I purchased fit horribly, not comfortable and the color was awful. Never wore them, donated them. I am finding that Fabletics are overpriced for the quality. Canceling my membership!
Date of experience: May 31, 2022
Hi Debi,
Thank you for sharing your feedback about the items that you received! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
Regular prices are such that I will never buy without a special deal.
Date of experience: May 19, 2024
I love the quality of all the products. Lately having a lot of trouble the returning process. I will no longer be purchasing anything that I know will not fit.
Date of experience: August 1, 2022
Hello Laurie,
Thank you for your review. For assistance with the return process, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
First, I never received any email giving me my tracking number.
Then, when I tried to contact customer's service, it took hours to get a hold of an agent. On the phone, they literally hung up. When trying to contact them via messages, the chat ended multiple times even before the agent even got there. When I finally got a hold of the agent, it took forever before she gave me my tracking number, because she insisted that I would receive it by email (which I never did).
Next, I was missing an item in my order, and so I had to contact the customer's service, which again took so much time. They told me that the item had been canceled due to not having it in inventory... I never received any emails, again. And yes, they had my email because I received my order summary by email when I placed my order. Why was I even allowed to purchase it if they didn't have it?
After all that, I wanted to cancel my membership. They say you can cancel it anytime, but the agent was basically trying to get me to keep my subscription by offering different deals. It took me about 10 min of saying "no thank you, all I want is to cancel my membership" for the agent to finally accept.
The only reason why I am not giving this one star is because I am relatively satisfied with the clothes I received. But I will definitely not be purchasing from Fabletics again.
Date of experience: May 19, 2020
Hello Noemie,
Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
I love these leggings. They do everything they should. Hide, tuck, smooth…. These are all I wear now and have stared moving in on sweatshirts and accessories. Love it all!
Date of experience: February 16, 2022
Hello Jennifer,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
The look is great but the fit does not last. After a few gentle washes the "snug" fit loses its oomph.
Date of experience: October 1, 2023
Hello Kimberly,
Thank you for sharing your experience with the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
We used to have better choices in outfits and now there isn't. I have so many credits and nothing to choose
Date of experience: May 2, 2023
Hello Grainne,
We appreciate the feedback you shared regarding the selections we have. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I didnt even know I was signing up for a subscription and started getting drafted 50$ a month. In order to use your credit (money that you ALEADY SPENT) you have to add the EXACT DOLLAR AMOUNT to your cart. Of course items are priced with odd prices so they never match up to your credit amount and you end up spending ADDITIONAL MONEY AND NOT WHAT YOU ALREADY PAID...? Such a deceptive and awful company
Date of experience: July 16, 2018
Hello Bree,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our member service team will be contacting you within 48 hours to further assist you.
Best,
Ivy
Love the fits, however sometimes I feel like the selections lacks variety. I also would like to see more matching sets.
Date of experience: May 3, 2023
Hello Bianca,
We appreciate the feedback you shared regarding the options we have. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I love fabletics and it's products. Everything is always a great quality and the staff are always so kind and nice.
Date of experience: February 1, 2023
Hello Anita,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
It was easy to pick items and use my points. They gave easy options to return items that did not fit
Date of experience: February 4, 2023
Hello Anjelika,
We appreciate you making a purchase with us. Your service expectations will always be met to the best of our ability. We look forward to hearing from you in the future! Have a fantastic day!
Best,
Lia
I enjoy looking over the variety of casual and workout clothes. The website is easy to use and delivery is quick!
Date of experience: April 2, 2023
Hello Michael,
It’s great to read your feedback about your shopping experience and we appreciate you taking the time to share it with us. We aim to provide the best products and services for every member!
Best,
Allison
Pants I ordered said light gray, I saw they were pretty light but when I got them they are basically white. The pants are so see through you can read the tag.
Date of experience: June 1, 2022
Hello Jennifer,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I love when I get something in the mail from Fab! I love it because it makes me look good and feel good! I can always recognize when someone is wear Fabletics!
Date of experience: December 22, 2022
Hello Deborah,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Aaron,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product you got from us. Our Member Services Team will reach out to you right away.
Best,
Allison