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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,492 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    820
  • Value
    828
  • Shipping
    805
  • Returns
    573
  • Quality
    789

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.5%
Positive
1,601
Neutral
262
Negative
1,129
View ratings trends
227
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How would you rate Fabletics?
Top Positive Review

“Love the product, service and all the new collections being added”

Joseph A.
12/16/24

Ive been a VIP member now for 2 years and it was the best thing ever to be apart of. I love the different colors, sizes and fits they offer and the price is what keeps me coming back. I give their clothes as gifts to all my friends and family all the time.

Date of experience: 12/6/24
See positive reviews
Top Critical Review

“I should never have joined”

James S.
12/16/24

I really don;t have time to think about when I should buy something or just pay in money every month. I guess I still don't fully understand how it works. No disrespect to the company or the plan but I have six email accounts. All for different aspects of my life. Four are for work. I don't always check them all every day so I miss the reminders the company sends. Plus, I feel as if In am forced to buy something every month. I don't need that much stuff`. I am going now to cancel my membership, not because Fabletics has done a bad job, the plan just isn't for me.

Date of experience: 12/6/24
See critical reviews

Reviews (11,492)

Rating

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Reviews that mention popular keywords

customer service (1787) vip membership (464) credit card (337) kate hudson (211) vip member (271) sports bras (284) workout clothes (147) shopping experience (71) quality products (130)
Thumbnail of user amyt1370
Arizona
1 review
0 helpful votes
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August 2nd, 2022
Verified purchase

It's a scam. Why would you need a months charge to shop then turn around and spend money.

Date of experience: August 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amy,

Thank you for taking the time to leave a review. Your feedback about the monthly charge is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user davidt3030
Florida
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

The shorts are very good and comfortable but the price after you become a member its so high

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello David,

We are glad you are enjoying our products! Your feedback about our pricing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user alexandrao97
Canada
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

Easy to skip on the vip every month when you don't need anything. Great quality. Love the products.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alexandra,

Thank you so much for sharing your feedback. We always strive to provide our members with the best product quality and services. We're glad we achieved it with you. Have a great day!

Best,
Allison

Thumbnail of user eileena129
California
1 review
0 helpful votes
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June 4th, 2022
Verified purchase

Love the leggings but I recently bought a pair and they already started ripping from the seam :/

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Eileen,

Thank you for writing a review! Your feedback about the product you've ordered is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user leslies800
North Carolina
1 review
0 helpful votes
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February 13th, 2022
Verified purchase

Always a winner. The quality is great! In 5 years I have never had a pair wear out.

Date of experience: February 13, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Leslie,

We thank you for your loyalty and for leaving a positive review. We always aim to offer the best prices and the highest quality products. Have a great day!

Best,
Renz

Thumbnail of user jessiem264
Canada
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

Love the fabrics! The shipping time is great and I really enjoy how often new product comes out

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jessie,

On behalf of us at Fabletics, we would like to thank you for sharing this awesome review of our products and shipping service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a great day!

Best regards,
Chad

Thumbnail of user bonniev84
Florida
1 review
0 helpful votes
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December 20th, 2021
Verified purchase

My package never came and now I will to call Fabletics to sort this out. Which is annoying

Date of experience: December 20, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Bonnie,

Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad

Thumbnail of user ashtinp2
Texas
1 review
0 helpful votes
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February 25th, 2022
Verified purchase

I ordered a pair of boxers for my boyfriend for Valentines and still have yet to receive them.

Date of experience: February 25, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ashtin,

Thank you for taking the time to write your review. Our Member Services team will get in touch with you to further assist you with the status of your order.

Best,
Bella

Thumbnail of user cindyk553
Canada
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

Love the quality and fit so far with everything I have purchased.
The colors are fun as well.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cindy,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user carmellaj11
California
1 review
0 helpful votes
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May 30th, 2022
Verified purchase

I am very very happy with my Fabletics experience. The young ladies in the Victoria Gardens store in Rancho Cucamonga California are amazing! They are very helpful. They don't just help you find the product you are looking for, the make suggestions, tell you of thier experience with the outfits, help you find sizes and make sure that even when the store is busy and crowded you feel like you are still seen and heard.

I also like them because they remember me. Despite the store being very busy they even remember the outfits that I buy. Their customer service is exceptional. In today's society the art of customer service appears to be lost but not at your Fabletics store in Victoria Gardens. I now have my mother, aunt, and niece shopping there. I am VERY protective on my mother but I feel good about taking her into the store. After having a stroke despite her having no physical signs I watch her like a hawk. However, at this store I feel comfortable enough to go into the dressing room while she stays up front and chatts with the sales ladies. They are amazing.

I also give Fabletics 5 stars because I love the product. I can wear them everywhere and feel comfortable. With some of my outfits I can even put on a blazer jewelry and give a killer presentation. Even at the age of 53 I wear your product because I can be stylish but still classy and not look like I am trying to fit in with the younger crowd. I tend to travel a great deal because my son plays in the NFL for the Chicago Bears so I frequently visit the store to get my travel outfits. I am also a speaker and coach for women who specializes in helping "Make It Happen Women" increase their self-care and self-love. I have thought about posting my Fabletic workout and travel outfits and tagging you in the post. I believe in speaking up when I don't like something. I also believe in speaking up when I do, thus the detailed review.

Thank you very much for your creating such a wonderful product. I also thank you for hiring the amazing staff at your Victoria Gardens store in Ranch Cucamonga Californa. Be greatly blessed, love yourself, and have an amazing week.
Carmella J.

Date of experience: May 30, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Carmella,

Thanks for leaving us such a great review! We are thrilled to know that you love our products and services. We put member experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words. Have a great day!

Best,
Dean

Thumbnail of user chelsih1
Virginia
1 review
0 helpful votes
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January 8th, 2021

I ordered two pairs of leggings (the high-waisted powerhold in black glitz and the high-waisted sculptknit pocket leggings in black). I was in the market for full-length leggings since the ones I had were capri-length and the weather was getting chillier.

As a first-time buyer, I followed the sizing guide and paid only $24 plus taxes and S&H for both pairs. My order came within a couple of weeks.

When I took them out of the packaging, the leggings seemed very small and difficult to try on but they were described as compression leggings so I figured they would provide firm support but ultimately conform to my shape. They never did. The were tight and restrictive and had very little give. They were described as being high-waisted and were to a degree but the waists didn't have any drawstring or toggle or anything to adjust it so my waistband kept rolling down during my moderate elliptical workout. I had to stop every few minutes to hike them up to my bra line just for them to gradually roll down past my hips. If I got distracted and didn't catch them in time, they'd sag in the crotch and roll low enough to expose the top of my underwear. It was so embarrassing. I tried to do a home walk-in-place video wearing the other pair and experienced the same thing.

The seams on the ankles of both pairs are also very tight and left hideous indentations on my legs. I tugged at them until I heard ripping just to make them bearable to wear.

I no longer attempt to wear them in public anymore and will only wear them around my house when it's laundry day, I have nothing else to wear and I‘lol only be sitting on the couch.

The website should also do a better job describing the lengths. The powersculpt pair I bought was 7/8 length and fits like capris.

Canceling my membership was easy as I just called the hotline a few business days prior to billing. I never received another charge.

I will never order from Fabletics again since I've gotten better quality leggings from Walmart and Family Dollar for a similar price ($12 or less) and didn't have to wait for them to be delivered or bother with canceling my membership.

Service
Value
Shipping
Quality

Date of experience: January 8, 2021

Thumbnail of user karic15
Texas
1 review
5 helpful votes
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May 23rd, 2017

I have gotten leggings in the past as a gift from my mother in law and love them. So for my birthday my husband got me a $100.00 gift card. I knew ahead of time that if you sign up as a VIP member you will be charged $49.95 a month, which I wanted nothing to do with. While on the website picking out my selection I kept getting pop ups to join VIP and even during checkout I had to unclick VIP selection. Thinking by unclicking the VIP selection meant it would just give me the total I owed without those killer discounts. But again pop-ups, saying it would cost me $1.00 to be a VIP member in which I closed out each time. My card number and gift card number was submitted(by me) so I could see that the gift card was redeemed and I owed little extra from taxes. Everytime I did this the order would kick me out saying the gift card was already redeemed. So I called customer service to see WTF was happening. He could see my order and had my CC number from the website. I explained I just wanted to order two leggings using my $100 gift card, NOT be a VIP member and pay the remaining $8.15 for taxes on my CC. He placed me on hold and came back with a much cheaper total which meant he was signing me up to be a VIP member. I had to get aggressive explains again I wanted nothing to do with this VIP crap, just order my freaking two pairs of leggings and charge me $8.15! He finally did as I requested. I'm still waiting on my order email confirmation. My CC has been charged $8.15 and SIX $1.00 separate charges, which was the pop-up box I kept closing while online trying to place this order. Also, received two emails stating thanks for joining VIP member and one stating we are sad to see you go, which said I wouldn't be charged $49.95. So, to sum this up... website is a F'n nightmare and customer service is aggressive and signed me up for something I repeatedly said no to. Sad to say, I was sooooo excited to order more leggings cause I love them but Kate, you have lost my business!

Date of experience: May 21, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Kari,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.

Best,

Samar

Thumbnail of user hollymayp
GB
1 review
0 helpful votes
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March 11th, 2021
Verified purchase

'm being generous giving 2 stars considering how bloody rude the customer services were.

Firstly the leggings I initially ordered were good quality and nice. Don't go see through etc so there's that and it's the only reason they've got 2 stars... Everything else has been pretty poor.

Now I was stupid enough not to realise I'd signed up for a subscription. So imagine my surprise when £49 was taken out of my account. GUYS READ WHAT YOU ARE REALLY SIGNING UP FOR AS ITS NOT CLEAR

I went into the online chat and was advised that I can't get a refund, and that the money has to be spent with them as it's now a "credit" I'm sure somewhere there's something that says it's not moral to do that as a company but hey ho.

After half hour of problems to do with my account being changed from VIP to guest without me realising and disappearing credits I'm now going to be the owner of more leggings I didn't really want or need.

The worst part about this was how rude the people I had contact with on the live chat were.
The 1st person was just blunt, not very helpful and kept repeating the same stuff with no explanation why.
The 2nd person I spoke to told me they were from savage X fenty not fabletics even tho I'd opened the chat and waited on the fabletics website. Instead of transferring me to someone else or explaining they just logged out without so much as a bye so I had to start the process again.
The 3rd person decided it was okay to talk to me like I was stupid and get all shouty and capital letters at me mid sentence.

Just not on really. Teach your staff better customer services skills and how to speak to people.

Service
Value
Shipping
Returns
Quality

Date of experience: March 11, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Holly,

Thank you for sharing your overall feedback with Fabletics. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

Thumbnail of user jessicaa73
Canada
1 review
8 helpful votes
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February 20th, 2016

Ordered a scarf from Fabletics - as a new VIP member I received a discount so I only had to pay $18. Awesome! Got my scarf and it's decent quality. A little smaller than I was expecting but still comfy and cute. Looked at my online banking today about a month later to find that $49.95 USD was taken out of my account, except I live in Canada so it actually took out $71.50 CAD. I was shocked and confused and typed into Google "Why Fabletics Charged Me" and I was taken to this site of reviews. Turns out when you sign up for the VIP Membership, the company will take $49.95 out of your account every month to go toward store credit at Fabletics. You have the choice to skip a month of payments, but you must do so before the 5th otherwise they charge you. And all of this information is at the very bottom of your e-mail order confirmation which no one reads. It was very misleading. I called and a computer animated voice talks to you. This is what I did to receive my refund:

Computer: How may I help you?
Me: I would like a refund and I would like to cancel my membership.
Computer: Why?
Me: You took money out of my account when I didn't want you to.

This immediately took me to a real life representative, I explained to her very nicely and calmly what happened. I could tell she didn't really know how to respond and was reading from a script. I ensured to remain very sweet but also stern and she seemed to want to help me (yelling and screaming at representatives will not get you anywhere). She offered to talk to a manager for me and put me on hold for about 2 minutes. When she came back she agreed to give me a refund, and gave me a little speech about still keeping my membership now that I know how it all works. I politely declined, and she agreed to cancel it for me. I should be receiving an email soon regarding my refund and I will update this review once I have further details.

I read a lot of reviews that were quite harsh, but my experience was not a horrible one. Just average. The entire phone conversation was 9 minutes. That is not a bad experience considering I didn't have to wait on the phone for an hour on hold, or argue over and over again with a representative. But of course, I still don't appreciate having funds taken from my account when I never explicitly authorized it.

**UPDATE** - within two days they have refunded me $66.80 CAD which is about $5 short of what they took from my account, but I don't really care. I got the majority of the money back with little to no hassle.

Service
Shipping
Quality

Date of experience: February 20, 2016

Thumbnail of user julier1328
Missouri
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

Nothing that I ordered fit me (XXL) but it was all made of lovely fabrics. Maybe when I slim down…

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Julie,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our product. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user roberts7306
Massachusetts
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

I didnt think this was a reoccuring subscription and when i thought i cancelled i was continueally charged... 100's of dollars...

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Robert,

Thank you for your review. For assistance with the charges, our Member Services Team will get in touch with you right away. Thanks! ​

Best,
Renz

Thumbnail of user amberb825
West Virginia
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

Fabletics' site was very easy to navigate, and my items came so fast and they were perfect!

Date of experience: May 28, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amber,

We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!

Best,
Renz

Thumbnail of user alexisn75
Pennsylvania
1 review
0 helpful votes
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April 14th, 2021
Verified purchase

The clothing is very cute, nice to wear, and fits pretty well. I'm happy with the result.

Date of experience: April 14, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Alexis,

Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!

Best,
Nelle

Thumbnail of user luzn31
Maryland
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

I use the outfits for work... I am able to move about freely and its so comfortable

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Luz,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a great day!

Best regards,
Chad

Thumbnail of user margaretv618
Pennsylvania
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

Almost anything I wanted to buy was out of stock. Size large petite in woman's out fits.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello John,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user melaniec536
Texas
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

Best quality, best price! Go VIP! I only buy Fabletics for my active wear. Nothing else compares!

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Melanie,

We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!

Best,
Tina

Thumbnail of user tamaram394
Florida
1 review
0 helpful votes
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April 19th, 2022
Verified purchase

They make it impossible to get out of your monthly subscription and bet hard to return items.

Date of experience: April 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Tamara,

Thanks for sending your review! Your feedback about the return/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership cancelation concerns.

Best,
Zeth

Thumbnail of user mahyaa
Canada
1 review
0 helpful votes
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May 23rd, 2022
Verified purchase

Ordering online was easy. The size was exactly right for me, they were beautiful and high quality.

Date of experience: May 23, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Mahya,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user lilianneg2
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

Takes so long to arrive
Sizes are off then stick with product
Sells out of sizes required

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lilianne,

Thanks for sending your review! Your feedback about our product sizing and our shipping/delivery process is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user le15657
Kentucky
1 review
1 helpful vote
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December 26th, 2017
Verified purchase

The site has a really great selection! Prices were reasonable. I will order from this site again!

Date of experience: December 24, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Laquisha,

Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!

XO,
Sherry

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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