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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

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Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,263
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,783)

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Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user amandaw2118
Virginia
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

Cute style, lots of variety, enticing website and emails. But supplies limited. And shipping/processing fees have gotten prohibitivley high.

Date of experience: August 1, 2024

Thumbnail of user ryanc1865
Tennessee
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Everyone knows the deal, sign up for the offer, cancel the membership once it ships. It's so worth the hassle. I would not say these shorts are worth what they try to offer at full retail, but they are great.

Date of experience: June 3, 2024

Thumbnail of user susans6779
Texas
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

The scrubs are ok, but I should not need to call and wait in queue to cancel a membership. I probably would purchase more things from this company if a membership and difficult cancellation were not required.

Date of experience: June 3, 2024

Thumbnail of user keithr989
Illinois
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Despite the multiple emails and texts that I get every single day about their myriad of sales and deals, they are always lacking in availability of sizes, especially bigger sizes. It's so frustrating. If you are a 2X, you're often left with boring gray. I also don't understand why some lines aren't even available in 2X.

Date of experience: June 4, 2024

Thumbnail of user jamied664
Texas
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

The pants are great. I just don't need or want new clothes every month. Having to get a subscription to try a few pairs and then have to cancel is annoying.

Date of experience: July 1, 2024

Thumbnail of user josiahm86
Illinois
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

While the products are top notch, the mobile access and sometimes access even from a laptop is difficult, if not impossible. Especially when it comes to skipping a member credit, I've debated canceling my membership because skipping the credit can be too hard without being on a laptop

Date of experience: June 3, 2024

Thumbnail of user jennifert2621
Arizona
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Pleasantly surprised. Great soft, buttery fabric. Great colors but not all colors are available in all sizes or styles. I do wish they had more styles in red. I also wish they had more products available in TALL sizes. The fit of each of the top styles vary greatly by size. I usually wear a size large, but actually needed an extra-large in the top with the knot in the front (Which is my favorite). Prices for new customers and hitting the sales makes the cost very affordable. I recommend Fabletics, especially if you're not willing to pay the price for Lululemon.

Tip for consumers:
I do wish they had more items available in red. I also wish they had more styles available to complete a matching set, especially in the TALL sizes.

Products used:
I bought several different styles of tops and bottoms.

Service
Value
Shipping
Quality

Date of experience: June 3, 2024

Thumbnail of user laurene539
New Jersey
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

The website takes forever to load. They always sell out of the sizes I like. And they don't have a good enough selection of workout shirts.

Date of experience: August 4, 2024

Thumbnail of user marianad70
Texas
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

I love the quality of the items although the last pair of black flares I received (in a previous purchase) were not as good quality as usual. The fabric started pilling with the first wash. Now, it looks like an old rag. :( It is a shame because I love the pants.

Date of experience: June 6, 2024

Thumbnail of user jenniferm6218
Missouri
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I've been buying Fabletics for 10 years. Absolutely love the quality and you can't beat the price. I'm definitely a customer for life!

Date of experience: August 1, 2024

Thumbnail of user emmas1084
Virginia
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

They usually don't have any sizes in stock. Overall, it's pretty good quality- just hard to find your size in the good colors.

Date of experience: August 1, 2024

Thumbnail of user johnc12025
Washington
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

It is incredibly difficult and almost unfindable to cancel your membership once you have started. Yes, the clothes came on time and in a very professional fashion, but I now am paying for the VIP membership when I do not want to.

Date of experience: June 4, 2024

Thumbnail of user ascherg
Alabama
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

This is my first time ordering via Fabletics. I am not disappointed - quite the opposite actually. The material of the products I ordered are of good quality. It took me a moment to understand how the membership plan works. While I do understand it & I do favor Fabletics' products, I cannot see myself paying the thereafter monthly membership to acquire the discounts as my first order. The membership fee makes it seem - in my opinion - that I will actually pay near full price for Fabletics' products once I pay the membership fee. Plus, having to remember to skip the monthly membership fee is slightly irksome.

Date of experience: June 5, 2024

Thumbnail of user paulk2687
Massachusetts
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

Once you know your sizing, the ordering process is simple, the clothes are comfortable and of great quality and customer service makes every interaction easy

Date of experience: July 1, 2024

Thumbnail of user stevek1970
California
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

I thought I was ordering 2 pairs of shorts but inadvertently got signed up for a $60 a month subscription service that I had to call and cancel. I still don't even know what I was supposed to get for the $60 subscription. Very misleading. Buyer beware!

Date of experience: June 3, 2024

Thumbnail of user rachelk1062
Tennessee
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

The customer service is absolutely horrible. They also claimed that if you pay extra you get it within a certain amount of days. That wasn't true at all.

Date of experience: July 4, 2024

Thumbnail of user raquele48
North Carolina
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

I ordered a bathing suit that was clearly previously returned. The chest was oddly stretched out and the crotch protective shield was in the belly of the bathing suit. Gross and terrible quality assurance. The quality of the products has been steadily declining and leaning heavily on fabrics that are terrible for the environment. Y'all are doing bare minimum and it shows. I want to cancel my membership

Date of experience: June 4, 2024

Thumbnail of user luisc1223
Florida
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

The products, as usual from fabletics, are great and arrived perfectly. The products took forever to get to where I am, I had to go purchase somewhere else because I had an event on a thursday, placed the order on sunday from two weeks prior and the pieces arrived on the day of the event. Pitney Bowes tracking was also terrible.

Date of experience: June 3, 2024

Thumbnail of user louisq151
Tennessee
1 review
0 helpful votes
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May 20th, 2024
Verified purchase

Great pants, but similar quality & fit to many other competitors in the marketplace. I wanted to try one of the higher end brands, so ordered from Fabletics. My order took almost 2 weeks to be get to my door after ordering, so I write this review based on todays economy and the fact that most other large retail companies is out there are getting product to the consumer in just a few days without the customer having to spending extra money for a premium shipping service. The "supply chain" excuse is no longer acceptable for such ridiculous long shipping & handling times which ultimately is costing you repeat business & customer loyalty.

Service
Value
Shipping
Quality

Date of experience: May 10, 2024

Thumbnail of user shanim33
Jamaica
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

All positives. Love the fit and fabric. I've been a customer for a few years now, and Fabletics has become a stable in my wardrobe. As a fitness instructor, all I wear is gym clothes all day everyday. And I always look and feel my best when wearing fabletics.

Date of experience: June 3, 2024

Thumbnail of user matthewc2306
Virginia
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

It can be annoying that it appears there are 10 different shorts but in reality there is only 1 but 10 different color options.

And then the pricing isn't always transparent. There are a ton of extra fees, etc.

Date of experience: June 3, 2024

Thumbnail of user jillm1176
New Jersey
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

I ordered Christmas gifts for my daughter. A couple of months later I became aware of the fact that I somehow joined a club or program without my consent. Fabletics was monthly charging my card. When I called to get refunded, they wouldn't. And if I cancelled the subscription I would lose the points that I already accidentally paid for. Complete thievery. The only reason I didn't give one star is because of the quality of the clothes. My daughter wants more clothes from this company and I didn't forbid it, but I told her she had to be careful because the company engages is underhanded practices.

Date of experience: June 3, 2024

Thumbnail of user estacias
Kansas
1 review
0 helpful votes
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May 21st, 2024
Verified purchase

If your package gets lost in the mail (which seems to happen often), they will only ship what they have on hand and refund the other items. (Which sounds great in theory- because you're not out anything) however- Instead of offering to ship all the items when they come back in stock— they refund the popular item you ordered (that tends to run out of stock a lot) meaning you will never be able to purchase it at the discounted price ever again. So they manage to get people to pay the higher price for the popular items. Which is actually a very smart business tactic.

Date of experience: May 11, 2024

Thumbnail of user nikkin145
Colorado
1 review
0 helpful votes
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July 12th, 2024
Verified purchase

I had a difficult time with my first order being sent to the wrong address, which took almost a month to get my merchandise. After returning an item my account was never credited 😞

Date of experience: July 2, 2024

Thumbnail of user jaimer350
Pennsylvania
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

The products are amazing except my one pair of shorts were destroyed in the wash. Unfortunately when I contacted Fabletics they wanted me to send them back for replacement however they were tossed in the trash. Otherwise I love the products.

Date of experience: June 3, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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