Fabletics has a rating of 3.1 stars from 11,783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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I personally do not think fabletics is worth all the hype. I spent almost $100 for one set and still got charged the full $49.95 membership on top of my purchase. If you are willing to pay that just to get a 20% discount be my guest, just count me out! I can find workout clothes at other stores with just as good quality for much less!
Tip for consumers:
How the membership worked.
Products used:
Workout pants, shirt and sports bra.
Date of experience: July 7, 2021
I still have not got my order. I have called countless times due to doordash being unable to deliver and even changed my address and still haven't got my order. Will not recommended.
Date of experience: July 1, 2024
False, deceptive advertising has stolen £196 (£49 a month without my consent, criminal). Didn't even know i was signing up for a vip membership. Thousands upon thousands of people have been going through the same thing since apparently the mid 2010's, and yet hardly anyone knows about fabletics being a scam. Kate hudson should be ashamed.
Date of experience: May 15, 2022
Hello Ava,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I love all of the clothes I've bought from fabletics. They're comfy and fit incredible for people that DONT skip leg day. The only reason I gave them 3 stars is shipping is horrendous…Ive been waiting over 2 weeks for my order to arrive. Please fabletics, if you actually read this, terminate your partnership with Newgistics. They're absolute garbage.
Tip for consumers:
Don’t trust Newgistics
Products used:
The One Shorts, training days tank tops, fundamental shorts, the one joggers.
Date of experience: June 27, 2022
Hello Ross,
Thank you for your business. For assistance regarding the shipping, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love Fabletics clothing and am really enjoying my new scrubs. What I don't like is that if I forget to skip a month I'm charged $59. I have somehow been charged this amount at least 7 times. I will keep buying the clothes so I don't like my money being taken from me. It's a lot of money. And often the clothes I want or things on sale are always picked over and out of stock. There have been several times that something free like slippers come with a purchase but they are all gone. It's hard to buy Christmas presents for my family due to low stock. Bottom line. I don't like being forced to purchased items because my money was taken from me. I do love the product. So as soon as I use the next two credits I need to end my VIP account. I have a feeling that won't be easy to do either. I have never had this experience with any other company.
* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 1, 2024
Hello Amanda,
We appreciate you for taking the time to write a review about the VIP membership and product availability. We'll be happy to assist you with your concerns. Our Member Services Team will contact you right away.
Best,
Allison
I order on a regular basis and seldom have to return anything. I have enjoyed wearing everything I have purchased and love the convenience of shopping from home. I have especially been pleased with my booties and boots that I have purchased because they offer Wide calf boots and most of them have full length zippers. I can not wear boots with zippers that do not go to the top. All the footwear I have purchased are comfortable enough to wear working or walking on concrete and that is super important to me!
Date of experience: May 13, 2024
Very comfortable design and the garments are soft and make the movements easy. I love all the collaborations designed and all the colors they have. I simply love Fabletics.
Date of experience: July 1, 2024
Fabletics Scrubs are amazing and are definitely worth it if you value high quality scrubs at an affordable price. These scrubs are not only comfy, but they are also stylish and provide plenty of storage for whatever your healthcare needs are.
Date of experience: May 3, 2024
I paid for 2-day shipping on Tuesday, May 28th and still have not received my order and it is Monday, June 3rd. This is not the first time this has happened with Fabletics. I am highly dissatisfied with wasting my money on shipping when it does not get here by the date I paid for.
Date of experience: June 3, 2024
I've had a few order problems and a lot of buggy issues with their website and chat functionality. Most recent problem was a package that not only shipped super late but never actually arrived. They "escalated" the issue and said to contact them again after two days. (Why this is I have no idea, if anything they should be reaching out to us with their resolution). End result was a denial and was told to contact the shipping company. I had already done that before contacting them in the first place. Shipping company says to talk to Fabletics. Absolute bull$#*! to be passed around and with how large of an order I made, they offered a $50 account credit to keep my membership. Missing Order was $300! Cancel your membership. There are plenty of other brands to choose from
Products used:
Can’t use products I’ve not received. Previous orders were workout attire
Date of experience: June 25, 2023
Worst customer service I have ever dealt with. If you will be returning anything they will take a month to process it. Advisors will be turning you in circles asking random questions irrelevant questions. It's been nearly a month since I returned to legs and just had another useless conversation with an advisor who said they still have not received my parcel though Hermes has delivered it ages ago. If you have time to waste order from this company and enjoy the ride.
Also, leggings are see-through.
Tip for consumers:
Dont shop at this comany.
Products used:
I have return all and had spend hours trying to get a refund.
Date of experience: June 4, 2021
Hello Indre,
Thank you for sharing your return process experience with us. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I thought this one would be something else but when everything we buy is from China why am I surprised. 2020 was spent at home in lounge wear and finally got a job after 8 months of looking so wanted to reward me with some good lounge/athletic wear. Order the only pants and takeover pants. When tried to get the tag out it ripped the label. When I went to return I noticed that the items have to be unused, in original bags with tags... there you go 60 days roll in warranty is out the door unless you wear it for 60 days with the tag on. What a rip off, can't wait to shop from brick and mortar stores.
Why does returns have to be saleable condition? Why do you say that we can wear for 60 days roll in it and then return?
Tip for consumers:
Just avoid it, all everything I ordered (6items ) is made in China
Products used:
Items to be returned have to be resalable condition but they also advertise that you can use it, roll in the dirt in it for 60 days.
Date of experience: April 20, 2021
Hello Mayur,
Thanks for sending your review! We will be sending you a private message within 48 hours to discuss further your product and return concerns.
Best,
Bella
It is a scam. I subscribed to the VIP membership, and they were charging me every month 49,95 euros (well, should be more attentive to the regulations written in tiny letters but such a type of obligation did not even come to my mind). I luckily realized that after 2 months so just wanted to spent those points on some clothes, as the leggings I bought were actually quite OK. Apparently though I can't use all my points at the same time. So having almost 100 euros in points I can only spend 49,95 per order and then pay again the sum exceeding the value of 49.95. If I want to pay less and just buy e.g. for 39 euros, point system doesn't seem to be working at all and I have to pay everything in cash. Ridiculous.
The prices on their website is another thing, as only when you go to the payment you can see the real amount. Never again.
Tip for consumers:
don't use and if you did already, check your bank statments
Products used:
leggings
Date of experience: March 22, 2021
Hello Aleksandra,
Thank you for sharing your overall experience with Fabletics! We deeply value your business with us and your feedback is important for us to hear. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I love the quality of everything I buy from Fabletics. My old leggins always got holds in the thigh area after about a year. I have leggings that I've have for over 3 years and they are still like new. I am also very curvy, with a small waist and the fit of the leggings are comfortable and fits me perfectly without a gaps in the back.
Date of experience: March 27, 2023
Hello Angelique,
We’re so glad to know you're satisfied with our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I was very disappointed in the only way to contact the company is via chat or phone only to sit on hold for far too long. Their "support" email address does not accept emails. I was attempting to cancel my account due to not being used and was told they could not refund me anything, even though their website indicates I am "entitled to a refund of the entire consideration paid for the contract". I assume this is why they went to issuing "member credits" instead of giving dollar values to your membership. We will see if I end up getting my refund. I would not recommend.
Tip for consumers:
Customer service is terrible.
Products used:
I did not receive one of the items I purchased. I called to inform them and was told it was shipped separately. Their website did not reflect this. I'm still waiting on it.
Date of experience: January 18, 2021
Hello Lacey,
Thank you for sharing your overall experience with Fabletics! We deeply value your business with us and your feedback is important for us to hear. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
My daughter is pleased with hers but I ordered some men's pants and they were extremely uncomfortable. The seam is located right over the knee so with every step it rubs your knee raw or pulls hair. Worst pants ever
* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 7, 2024
Hello Jason,
Thank you for leaving feedback on your experience with the products you received from us. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.
Best,
Allison
I ordered 7 pairs of shorts, very unimpressed with the number of options provided. The website shows each color variation of the shorts as a different listing (including those that are not currently available) to make it seem like they have a larger selection than they actually do, but this just makes shopping on their site much more confusing until you figure it out. I liked two of the shorts that I received but want to return 5 of them, only to find out that, although I was assured that they have free returns, this only applies if you drive 40 minutes to the nearest outlet. There is absolutely no option to ship the items back to them, not even if you pay for shipping yourself.
Date of experience: November 27, 2023
Hello Samuel,
We are sorry to hear that you were not satisfied with the items that you got. Please be assured that we will make every effort to ensure that this will be resolved. You'll receive an email immediately from our Member Services Team for further assistance.
Best,
Lia
I placed an order Friday morning. It is now the following Wednesday. The package "supposedly" shipped out tuesday morning. But when I go to track the package the courier says "package not found". I've called customer service yesterday and today to find out what is going on. They kept insisting that it was just not updated yet. You trying to tell me in like 5 days there is no update? I am starting to believe that this is a scam and my order will never come. Not happy. Really slow. Not to mention the site says the package should deliver in 4-7 days from order being placed. Clearly that will not happen.
Tip for consumers:
DO NOT ORDER. ITEMS LIKELY WILL NOT ARRIVE! IS A SCAM
Date of experience: October 9, 2019
Hello Chantel,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
I ordered a few items using member credits. Some didn't fit or look good so I returned them. I still have not received my member credits back and there's been no communication about the process or status I'm of this with me.
I can never really find anything that fits in the right way. Too small in some areas and too large in others. Feels inconsistent. Quality of clothing is also variable.
Products used:
Long sleeved shirt
Date of experience: October 2, 2022
Hello Laura,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the quality and sizing of your orders. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Love their products. Most are very comfy and fit true to size. Lots of variety in style and colorways. The checkout/cart is too hard to decipher. They put in all these ways you "save" money with the regular price crossed out, then the VIP price crossed out, then the sale price shown. God forbid you put in a cash reward and/or a separate coupon code. It doesn't always show a separate line item of your discount being taken out. With all the math mathing at the same time, it creates confusion and sometimes the illustion that you're saving more than you actually are. And I'm a member! Just spell it out. Coupon Code XYZ: -$20. Cash Reward Applied: -$50. And then show that result in the total. That would be a lot clearer. Also, part of their business model is to create scarcity and it can be frustrating when an item you like is out of stock, not available in the color or size you want. Sometimes that item never returns or it returns several months later even though it was supposedly "limited edition." We all want to save and batch as many items as possible for the sale price and free shipping but sometimes this out of stock stuff ruins your plans. Anyways, overall I really like them but sometimes it's frustrating.
Date of experience: July 2, 2024
Can't go wrong with their tops, shorts, and pants. There have been very rare misses. I do have my favorite go-tos and I just stick with those because I know they'll fit and feel nice. Definitely will continue shopping here.
Date of experience: April 4, 2024
Purchased women's leggings in size small that continually slip down during a workout. I am 5' 4 and 125 pounds. Have leggings from other brands that have elastic at the waist. Quality was good but hate that I am pulling them up constantly. Disappointing.
* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 5, 2024
Hello Paul,
We are sorry to hear that the item you got did not meet your expectations. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
Please be aware.after my purchase of a pair of shorts they automatically signed me up for the $60 a month VIP membership.my card was charged without my authorization and once I spoke to customer service they agreed to cancel and reimburse my money…well all they did was cancel the transaction but will not refund the $60. So when u see the cancellation you'll confuse it with an actual refund. This happened on 4 separate occasions.
Date of experience: July 11, 2023
Hello Pierre,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our VIP program and Member Services Team. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I love the way they fit my body and how easy it is to workout in them. I work out 4x a week and all I wear is Fabletics! They keep me dry in all the right places which is a huge plus for me!
Date of experience: July 4, 2024
The process to only skip the month during a 5 day window is a terrible experience to start. Then the fact that you have to wait in a queue for 30+ minutes to cancel with a person (despite many states having laws requiring any subscription created online to have an online cancellation) makes this tremendously worse. Lastly the website is so slow and clunky that purchasing is a pain. Overall I hated my time with fabletics and only kept it as long as I did because cancelling it was so difficult (which I know is why it's set up this way).
* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 22, 2024
Hello Amanda,
Thank you for sharing your experience online and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I am not the only customer who unknowingly signed up for a membership I know nothing about! Over £150 stolen from my account and now battling to get this back. I don't know how anyone can be so underhanded with other peoples money. Joint WAS NOT clear. As far as I was aware I was purchasing 2 pairs of leggings. End of!
Products used:
Leggings
Date of experience: June 10, 2022
Hello Lisa,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Jaikisbell,
Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle