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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,263
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,783)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user joela402
California
1 review
0 helpful votes
  • Send Message
May 16th, 2024
Verified purchase

I have had over ten orders cancelled by the company. They say the order is cancelled because some of the items are not in stock, however they don't fill the rest of the order. Twice I made absolutely sure that the items in my cart has significant quantity so that it wouldn't get cancelled due to out of stock items - both times the order was cancelled for the same reason as usual. I have only ever had two orders actually full and get delivered

Date of experience: May 6, 2024

Thumbnail of user francesd515
Florida
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

I am very disappointed that the incorrect pants were sent to me even though I made the correct selection. I am disappointed to find a hole in the long black one piece (the only item I actually really liked). I am hoping that clothing selectors have more attention to detail next time.

Date of experience: May 8, 2024

Thumbnail of user jaylal8
Missouri
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

The leggings I started buying 8 or so years ago have completely changed. Logo placement now on the leg means I don't wear them out and they are constantly out of stock. Ended up cancelling my membership after 8 years

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 4, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Jayla,

Thank you for taking the time to write a review. We'd be delighted to help you further with your concern about product availability and the styles we offer. Our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user hannahw710
Kansas
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

Overall, the pieces I order are so comfortable, practical, and relatively stylish. Occasionally, however, the pieces just fit awkwardly. Normally, I avoid this by looking at LOTS of reviews before purchasing.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 4, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Hannah,

Thank you for writing a review. We value your feedback on how the products fit. We would like to address your concern and our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user crystalb1051
Indiana
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

I have been a member for a while and have no issues with purchasing, skipping months, etc... but recently I had 2 returns. First return, I went to UPS to drop off and received a confirmation email from "Happy Returns" and Fabletics and refunded instantly. Second return, I received a confirmation email from "happy returns" but nothing from Fabletics and no refund. I contacted Fabletics customer service to be told to wait 3 weeks for the refund. We are on week 2 and nothing. The whole reason I reached out was because I feel like it was missed and overlooked and telling me to wait 3 weeks is just to get me to be quiet for a while and I will still have to reach back out. So i'm not sure I will purchase anything going forward if it's going to be this type of hassle to return something.

Date of experience: May 9, 2024

Thumbnail of user estellen8
Ohio
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

Yes, yes,yes I love my jumpsuit and had a lot of compliments wearing them. I got 2 of them Blue and black. I think I love the blue better. The only issue that I have is that the tied(belt) got wrinkle during the wash and the end of the belts came off( fabletics signs- in rubber) causing it to be longer and not so cute. I don't have any issue going to the toilet because the zipper to long enough to quickly accommodate. It's very flattering and fit perfectly. Will purchase again.

Date of experience: May 4, 2024

Thumbnail of user dannyc641
New York
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

I've had only the very best experience with Fabletics! From the first Tim I purchased in the store in Birmingham, AL to all the orders I've made online. The clothes fit great! Look fantastic, and I can wear them to the gym, work, and out.

Date of experience: May 8, 2024

Thumbnail of user anniek159
North Carolina
1 review
2 helpful votes
  • Send Message
June 8th, 2023
Verified purchase

I had an amazing experience at Fabletics.I went into Fabletics on the 06 June 23.I was greeted with a sincere greeting; which is extremely important to me. I felt appreciated. I felt like I had a personal assistant. Very attentive, but not smothering. I made a purchase and sadly I changed my mind about my purchase. I went back to the store on the 07 June and was greeted by a woman named Erin. ( hopefully I'm spelling her name correctly)She displayed so much warmth, excellent customer service, friendly and sincere smiles. I will shop at Fabletics store because of Erin. I will say take advantage of the rewards program because the price point is a bit pricey. Great experience

Products used:
Tee shirt and tights

Service
Value
Returns
Quality

Date of experience: June 8, 2023

Thumbnail of user rebeccaa708
GB
1 review
0 helpful votes
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February 6th, 2021
Verified purchase

Just seen that £49 had been removed from my account, when I went to see what for it said Fabletics had removed money. I was unaware of signing down to any membership when buying some leggings. I called and spoke to someone who did help but just removed me from the VIP membership. No refund was given. I am extremely disappointed with this and think the website is a complete scam. I would rather send back the goods and get all my money back. Not everyone has £49 to be tossed into a million pound company. If I understood I was signing down to a contract I would have not bought anything. The contract/ scam needs to be more obvious when checking out. Poor service and shocking behaviour!

Service
Value
Shipping
Quality

Date of experience: February 6, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Rebecca,

Thanks for sending your review! We will be sending you a private message within 48 hours to discuss further your membership concerns.

Best,
Bella

Thumbnail of user kellyr1516
Georgia
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

I have purchased several pair of leggings from fabletics, I love how they fit, how soft they are and that most have pockets. I have bought other brands and have never been satisfied. These are just the right thickness and tastefully hold everything in.

Date of experience: May 8, 2024

Thumbnail of user gordonm466
KN
1 review
0 helpful votes
  • Send Message
May 18th, 2024
Verified purchase

Fabletics size has really nice quality and nice products. If you sign up as a member, you get a great starting deal and also get notified of their sales. They usually have sales periodically with decent pricing on their quality items. I really like their clothing, but you typically have to wait 2 to 3 weeks to get your clothing in the mail. In a day and age where we get things overnight from Amazon and within 2 to 3 days from most other clothing places, waiting 2 to 3 weeks Crazy!

Date of experience: May 8, 2024

Thumbnail of user jesusm522
Illinois
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

We all sweat from different places and I sweat from my rear if not for fabletics I would leave behind a snail trail which is embarrassing I bought this because it helps a lot when I exercise or go biking

Date of experience: June 3, 2024

Thumbnail of user franciscos376
Pennsylvania
1 review
0 helpful votes
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August 11th, 2024
Verified purchase

I put a little discount in the product but you have to pay suscrip for 65 dollar they never said that

Date of experience: August 1, 2024

Thumbnail of user fredv179
New Jersey
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

Didn't like the fit as well as the hidden charges when I decided to try fabletics. They immediately charged a membership fee which was so annoying. Called customer service to cancel and try and return the purchase and they never sent a return label or instructions.

Date of experience: May 4, 2024

Thumbnail of user caseyg267
Washington
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

The shorts fit well but the inner liner is fraying after a few wears and 1 wash. Used the cell phone pocket once with an iphone 13mini and the seam is coming apart on one of the 3 pairs. The socks look like they have cushion but they're not a sturdy cotton. After 2 wears and 2 washes the white socks already have wear and fraying. They're cheap for a reason.

Date of experience: May 9, 2024

Thumbnail of user christien48
New Jersey
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

The shoes weren't true to size, they were too small and tight. I was disappointed because they were so cute and didn't have a bigger size. I love the pants I ordered!

Date of experience: July 4, 2024

Thumbnail of user jessd189
New Hampshire
1 review
2 helpful votes
  • Send Message
September 7th, 2022
Verified purchase

I have had an amazing experience in multiples stores, their sales reps are amazing and helpful. Their online customer service reps? They are the literal worst in the business. I just barely signed up to be a VIP and love my clothes and my husband decided to sign up as well. But honestly, their customer service has me questioning whether I should continue with this company. And from the looks of it, if we decide to cancel, its going to be a pain. Do better, Fabletics.

Products used:
Shapewear, Shirts, Shorts, Dress, Bra, Jacket

Service
Value
Shipping
Quality

Date of experience: September 7, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for writing a review! Your feedback about our service is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user brandonp821
California
1 review
0 helpful votes
  • Send Message
May 20th, 2024
Verified purchase

My experience was definitely a good one! Love the quality of the clothes and the customer experience. The vip membership is a tad expensive in my opinion and unnecessary but I understand. But overall very happy with my items

Date of experience: May 10, 2024

Thumbnail of user kimberlye1101
California
1 review
0 helpful votes
  • Send Message
April 18th, 2024
Verified purchase

Fabletics is truly my favorite brand. Their quality clothing surpasses all the competition. I love the color options, and various style options to feel all consumer needs. I purchase many items from them monthly.

Date of experience: April 8, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Kimberly,

Thank you for trusting us to be your source for top-quality and stylish items. We value your kind expressions of appreciation and are incredibly grateful for doing business with you.

Best,
Allison

Thumbnail of user nirupamar1
India
1 review
2 helpful votes
  • Send Message
July 7th, 2021
Verified purchase

Order # confirmed

The only email I received is the subject line I have mentioned above. No information on shipping or anything. I tried reaching out to customer service but no response. Number itself is invalid and not in use. I have paid for the order and now stuck. Can someone from Fabletics team contact me? This is not at all good experience.

Products used:
Activewear and I have not even received my order. Pathetic experience

Service
Value
Shipping
Returns
Quality

Date of experience: July 7, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Nirupama,

Thank you for writing a review regarding our shipping. We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!

Best,
Nelle

Thumbnail of user sarahb2480
Kentucky
1 review
0 helpful votes
  • Send Message
March 16th, 2022

I ordered a pair of leggings in October and a friend noticed that there was a hole in them right where my bottom is, they are black leggings so the hole was easy to see against my light skin. I contacted customer service to get a replacement but it was over the 90 day period so they would not replace the damaged item. I have several pairs of leggings that have lasted me 5-6 years and these took 4 months to develop a hole. It was in an odd spot too, center of my cheek area. Not a place that rubs or gets damage often. Seems like bad quality to me. I cancelled my vip and will not be shopping with them again.

Service
Value
Shipping
Returns
Quality

Date of experience: March 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sarah,

We are very sorry to hear that you are dissatisfied with the quality of the item. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user ericap328
Colorado
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

The experience was just awesome! I had to process and return from an online order & it was so easy. The salesperson let me know that the item isn't carried in store but she would gladly be willing to have it ordered online if I needed another size. The sales team on the floor were so helpful making sure if there was any sizes we needed to let them know and they would check in back for us. We also tried stuff on. The changing rooms were clean and the virtual experience is unlike anything that competitors have. The lady in the fitting rooms was very helpful and helped explain the screens to those that didn't understand what they could be used for. LOVE the mens clothing. In general the staff was so excited and engaging. The store was full. We spent way too much $$. Thanks for coming to Omaha.

Tip for consumers:
Woman’s leggings must be SQUAT PROOF!!! hi impact bras need adjustable straps! They can’t be hi impact if the shoulder straps can’t be tightened.

Service
Value
Shipping
Returns
Quality

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Erica,

Thank you so much for the awesome feedback! We are happy to know that you love our products and services! Have a great day!

Best,
Renz

Thumbnail of user malinav2
GB
1 review
1 helpful vote
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May 6th, 2021

I can't believe there are such bad reviews.
I ordered from them 3 times already with 3 different emails so I can use the 2 for £24 offer.
All the leggings are AMAZING quality, lovely colours. The best leggings I ever own honestly.
I always cancelled the VIP membership via online chat after I received my orders and there were no issues.
Overall great experience, great quality of products.
I honestly recommend it based on my experience.

Tip for consumers:
Always read the small print. When the prices are very cheap it's probably because you're signing up for VIP membership which costs £49 per month. If you re not careful you will be charged monthly. You can skip the month or cancel the membership by phone or via online chat. Cheers

Products used:
Leggings and tops

Service
Value
Shipping
Returns
Quality

Date of experience: May 6, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Malina,

Thank you for such a wonderful review! We appreciate your time to share how happy you are with your experience with us. Your satisfaction is what we always aim for. Have a great day!

Best,
Nelle

Thumbnail of user dyshah47
New Jersey
1 review
5 helpful votes
  • Send Message
June 12th, 2023
Verified purchase

They have a very predatory business model. When you order something from the website for the first time, they don't ask you anywhere but you are automatically signed up for the VIP membership. If you do not skip the month between the 1st and 5th of the month, your credit card or payment method will be charged $59.95 USD for your membership benefits on the 6th until you cancel. Member Credits expire 12 months from the charge.

Service
Value
Shipping
Quality

Date of experience: June 11, 2023

Thumbnail of user laurac3396
Texas
1 review
0 helpful votes
  • Send Message
July 15th, 2024
Verified purchase

Takes way too long to get items. My first purchase took over 10 days. Even past expected delivery date. Didn't arrive in time for needed event. Canceling membership. Not worth the wait.

Date of experience: July 5, 2024

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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