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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,262
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,783)

Rating

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user catv13
GB
1 review
1 helpful vote
  • Send Message
March 12th, 2021

Before signing up to fabletics I had heard mixed reviews. I was really pleased with my first order and the quality was great. I forgot to cancel my subscription one month, they do make this clear. However I have been trying to spend my £49 since February. First order was cancelled after 5 days as they ran out of stock, second order placed at the start of March 7 I paid for delivery within 3-5 days. I contacted customer service and was advised there was an error with there system to reorder. I did and 4 days later the items still haven't been shipped. Fabletics I really hope you respond to this I just want my items!
The quality of your clothes in my experience are great, however this is the worst service I have ever received from a company. I don't understand how you are still able to operate as a company.

Tip for consumers:
Please don't sign up and give this company your hard earnt cash. The low prices to entice you in aren't worth it. No consumer should be treated this way.

Service
Value
Shipping
Returns
Quality

Date of experience: March 12, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Cat,

Thanks for sharing your feedback regarding our shipping and the services we provide. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user gabriellez22
New Jersey
1 review
0 helpful votes
  • Send Message
May 17th, 2024
Verified purchase

I love all of their clothes and accessories! I have tons of workout sets, leisure pieces, slippers, and more. I'd love to work with the brand someday because I truly love them and wear their clothes all of the time!

Date of experience: May 7, 2024

Thumbnail of user alycias27
Florida
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

Been shopping fabletics for almost 10 years now and I still love their stuff! Sales are amazing but more importantly the quality of the clothes is worth the price!

Date of experience: June 3, 2024

Thumbnail of user michaelb12453
Massachusetts
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

I wanted to take advantage of the two shorts for $19 deal. I wish it had been that simple. You can't just buy the shorts, you have to sign up for a "monthly membership" where they charge you $60 for the privilege of buying a few shorts and t-shirts. Unbelievable grift and shadiness. On top of that, the shorts really aren't anything special. The zippered pockets especially are annoying to try to open and close. Stay away from Fabletics. It's trash.

Date of experience: June 3, 2024

Thumbnail of user meganf118
Colorado
1 review
24 helpful votes
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April 6th, 2020

After less than 2 months of owning a pair of Fabletics leggings for strictly yoga, they tore at the seam creating a hole and run up the back. I only wash the leggings and allow them to air dry to avoid unnecessary wear and tear. When I contacted customer service, they blamed me! For a company all about quality at a good price I am shocked at their response.

Date of experience: March 7, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Megan,

Thank you for writing a review! We're sorry to hear you ran into some quality issues and if you're not pleased with our customer service! We deeply value your feedback. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user apfairytales
Pennsylvania
1 review
0 helpful votes
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June 9th, 2023

I made several returns through happy return in which I received confirmation that items have been received but I never got the refund. After reaching to customer service, I was told that I marked the return as a no refund. First, that was not an option on the return portal and second, -are they really claiming that there is a customer out there that would go out of their way to return items and just say the hell with it I don't want the money back, keep it?! And before you think oh, maybe they gave me some store credit - they did not! Just happy to try and keep the money and hope that someone doesn't check their credit cards or won't notice!? This isn't the first time this happened hence why I'm writing this review.

Beyond ridiculous! Disappointing because besides the customer service and the refund issues, the leggings are great!

Products used:
Leggings

Service
Value
Shipping
Returns
Quality

Date of experience: June 9, 2023

Thumbnail of user alondrar12
Texas
1 review
0 helpful votes
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February 1st, 2021

I placed my order on January 23. Then my order was delayed twice. After The first delayed I was not able to track my order at any moment it only show up that my order was delayed. I even checked this morning and they have no clue where my order was but I was expecting another product from another company and they got here together but the biggest problem is I only received two of the eight items I ordered. Obviously I called right away since today is Monday I need to wait until Friday so they can find out what happen with the rest of my products by the way the back is not damage or tear which means it must be a distribution center mistake.
Anyone else with a similar situation?

Service
Value
Shipping

Date of experience: February 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Alondra,

Thank you for bringing this to our attention! We're sorry for the negative experience you've encountered with Fabletics. We value your feedback and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user garyr1626
Florida
1 review
0 helpful votes
  • Send Message
April 18th, 2024
Verified purchase

I purchased some things because they were good quality at a good price. But then they force you into paying for a membership which I had to cancel if I didn't want it. This left a bad taste on an otherwise good purchase.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 8, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Gary,

Thank you for taking the time to leave a review about the VIP membership. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user timt1007
Texas
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

You can say it's made with quality, all the necessities are there, one of my iffy about scrubs is some of them has the worst waistband possible and not this one, so I love it!

Date of experience: June 3, 2024

Thumbnail of user heidel8
Idaho
1 review
0 helpful votes
  • Send Message
July 14th, 2024
Verified purchase

On my first purchase I was outomatiyly signed up as a member and charged a $59 fee. I have since canceled the membership but have not received the refund.

Date of experience: July 4, 2024

Thumbnail of user emmam346
Canada
1 review
5 helpful votes
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February 11th, 2021

Ordered two pairs of pants and 2 high impact sports bras. The pants are decent and comfy.
The sports bras are bad.
1. they are advertised as high impact, they are comfortable but no actual support
2. One of the bras came to me with a broken shoulder strap. When I looked at the clips they were so badly made they snapped in half before they even got to me, and I can easily bend them with my finger. I'm sure if I ran in it it would have broken anyways.
3. Customer service will not reply to me about return/refund for the one bra

Date of experience: February 11, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Emma,

We sincerely appreciate the feedback you shared regarding our products and services. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user magsd1
Canada
1 review
7 helpful votes
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March 9th, 2015

Tried to write a bad review this afternoon and see that it has been edited or something. Like most other people I didn't see their scam that the membership fee would be applied each and every month whether you bought something or nothing. Kate Hudson should be totally ashamed of herself what with her millions making dud movies only to be sheltered by her mother Goldie, her father and her other father. Isn't what you have enough for you and your miserable family to live on that you have to scam the general public. Just another $#*! celebrity making millions off the general public. She's just as bad as welfare cheats - only richer!

Tip for consumers:
P-l-e-a-s-e - don't join these scam artists!

Date of experience: March 9, 2015

Thumbnail of user rafio3
California
1 review
0 helpful votes
  • Send Message
September 12th, 2024
Verified purchase

No me llegó mi pedido completo. A parte que se demoró mucho más de lo que debía demorar. Y para resolver, el call center demoran siglos para contestar y no te resuelven de inmediato. Me arrepentí de meter mi plata ahí.

Date of experience: September 2, 2024

Thumbnail of user lisaa2837
Illinois
1 review
0 helpful votes
  • Send Message
March 1st, 2024
Verified purchase

The customer service online and in-store is excellent. Discounts are real and can be combined with membership points. Returns are always super easy. I do not have nay other memberships because they are never as good as they promote. However, everything that Fabletics offers is excellent. The product also is very high quality. I can't believe I have been a member for so long because I just don't do them usually, but I tell all my friends how fantastic it is. I have 3 daughters and they are extremely please I am a member. I have also been recently buying for my husband and son. The benefits are awesome. There are no "catches" or "items not included in discounts." The online store shows models of ALL shapes and sizes which is wonderful and helpful in ordering different items for different body types. If I could work for them I would.

Date of experience: March 1, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Lisa,

We are glad that everything worked out for you. We, here at Fabletics do our best to provide great products and excellent services to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member satisfaction.

Best,
Allison

Thumbnail of user audrianas3
Georgia
1 review
0 helpful votes
  • Send Message
January 5th, 2024
Verified purchase

I have been wearing fabletics since 2017. They haven't let me down yet. Comfortable, Cute and diverse quality items. These clothes speak for themselves. I have a pair of maternity shorts and seamless pants that still are fabulous and three years old. Of course I restocked when the new color came out. You can dress fabletics up or down, from errands running to a girls day, or the gym, even just for lounge wear. I love the way the clothes hug your body and enhance the curves. This is your sign to fill that cart up. Highly recommend

Date of experience: January 5, 2024

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Audriana,

It is awesome to hear that you are loving your purchase and our stylish products. Thank you for taking the time to write a review! Have a great day!

Best,
Mary

Thumbnail of user freh1
Arkansas
1 review
0 helpful votes
  • Send Message
May 18th, 2024
Verified purchase

I have not been working out for many years. I have a hard time motivating myself to exercise if my clothing is uncomfortable from the jump. I have to say these jumpsuits are so comfortable. The fabric breathes and wicks away moisture. Body odor doesn't overwhelm it like my other jumpsuits and tights. The seams are sewn with a thread that isn't scratchy and has the same quality as the fabric. The two negatives forbme has to do with design and production. I need pockets. I'm older. Younger people may not carry their phones when they walk or workout, but it is a pain in the $&×?! To find an alternative or carry my phone by hand. The second complaint is that they advertise a really popular item on social media, but won't order enough sizes nor reorder the same color selection. I bought into this program for those items and can't the items that would make my membership worth the expense.

Date of experience: May 8, 2024

Thumbnail of user lul61
Michigan
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

Love everything about the company. The clothes are extremely high-quality and the customer service is amazing, I cannot think of a bad experience I've had with them.

Date of experience: June 3, 2024

Thumbnail of user jenniferq259
Texas
1 review
2 helpful votes
  • Send Message
December 1st, 2020

I just signed up for Fabletics and I am extremely disappointed. What is the point for signing up for a membership if I can't use the money that you charge me, $49, on the items that are on sale! I was looking to purchase A bunch of items over Black Friday when EVERY item was on sale! When I went to check out, if I used my $49 "credit", I'd be charged Full Price? Why? Nowhere when I signed up did it say that I could not use my credits on sale items. It said I would be charged $49 a month and that money could be used on anything. What is the point of the membership then?! I called customer service and asked for an adjustment. They made it and I'll now be cancelling unless this policy changes because this is false advertising. It's really a shame because I love the athletic clothes.

Date of experience: December 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Jennifer,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our promotion and credits. We will contact you for further assistance.

Best,
Nelle

Thumbnail of user riod14
Mozambique
1 review
34 helpful votes
  • Send Message
June 14th, 2021

They have manipulative and pushy marketing material. I'm sorry but if your main selling point for new VIP customers is "you can cancel anytime, we are available 24/7" but it is IMPOSSIBLE to cancel via their website and no one ever answers the hotline phone. How can a customer actually cancel? You cant. Full stop. It Is A Scam. Don't believe Kate Hudson's lies.

Products used:
Leggings

Service
Value
Shipping
Returns
Quality

Date of experience: June 14, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Rio,

Thank you for sharing your overall experience with Fabletics! We deeply value your business with us and your feedback is important for us to hear. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user bobb1204
GB
3 reviews
16 helpful votes
  • Send Message
March 12th, 2017

My girlfriend got charged monthly and never received a single email to confirm joining anything or communication of any kind. Worse the clothes are very poor quality!

Shame on Fabletics, shame on JustFab parent company!

Date of experience: March 12, 2017

Thumbnail of user christopherw1179
California
1 review
0 helpful votes
  • Send Message
November 30th, 2021
Verified purchase

Each time my wife and I have ordered anything, it ends up getting misplaced somewhere on the way and taking about 2-3 weeks longer than they say it will to get here. Products are great, but the apparent incompetence of their shippers make me want to stop ordering.

Date of experience: November 30, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Christopher,

We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user patriciaw1563
Georgia
2 reviews
0 helpful votes
  • Send Message
January 31st, 2022
Verified purchase

I have tried ordering numerous times from Fabletics. Every time I order either the merchandise arrives days late or they can never fulfill. Also the return policy is absurd in this day and age of Amazon customer service. I'm still waiting on a refund.

Date of experience: January 31, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Patricia,

We hear you! We are sorry you had a frustrating experience with your orders. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user aviona1
Georgia
1 review
7 helpful votes
  • Send Message
May 13th, 2017

I foolishly didn't realize that terms of this scam... just got off the phone with them and was able to get back MOST not all of my "vip credit" Wish I never bought anything... clothes have holes after 2 washes

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 11, 2017

Thumbnail of user brendao652
California
1 review
0 helpful votes
  • Send Message
March 31st, 2022

I signed up because of their 2 for $24 deal but soon after my first order everything was priced at $45+ even their cheap bras you can purchase for $10 anywhere else. If you forget to skip the month they will take $49.99 and will not refund. It's a joke.

Tip for consumers:
If you don’t cancel your membership you will be charged $50 if you forget to skip the month and all products will be overpriced after first purchase.

Products used:
Sweatpants

Service
Value
Shipping
Returns
Quality

Date of experience: March 31, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for writing a review! Your feedback about our price is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user saminaa8
Canada
1 review
0 helpful votes
  • Send Message
May 19th, 2022
Verified purchase

Had an overall good experience shopping on their app. Had trouble scrolling through the pics of each outfit as the pictures don't easily scroll. But Customer Service was great. Shipment arrives earlier than expected.

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Samina,

Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our app/website. Our Member Services team will contact you right away for further assistance.

Best,
Zeth

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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