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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    823
  • Value
    833
  • Shipping
    810
  • Returns
    577
  • Quality
    794

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,734
Neutral
280
Negative
1,262
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,784)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user td391
California
1 review
0 helpful votes
  • Send Message
January 13th, 2022
Verified purchase

I've never had any issues with Fabletics or their clothing. 100% of my purchases are workout pants and sports bras- they've lasted a long time. And I think the membership is convenient and easy to use.

Date of experience: January 13, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Theresa,

Thank you for such a wonderful review and loyalty! You can expect more styles on the website soon!

Best,
Cathy

Thumbnail of user marleneh15
Michigan
1 review
6 helpful votes
  • Send Message
May 24th, 2017

Hello,

My 16 yr old granddaughter bought 2 pair went
To dance class, everyone loved them until they completely split down the crotch area and leg!
She was mortified

Please respond if you are selling these faulty products to teenagers,

Date of experience: May 22, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Marlene,

When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.

Best,

Samar

Thumbnail of user maryg2293
Utah
1 review
0 helpful votes
  • Send Message
November 23rd, 2021

I have called to cancel membership 3 times within 4 months and was assured it was cancelled. However, the fee is still being taken out of my card. Beware! This company does not follow through! Very frustrating!

Service
Value
Shipping
Returns
Quality

Date of experience: November 23, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Mary,

Thank you for writing a review! We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!

Best,
Nelle

Thumbnail of user paulinem92
California
26 reviews
18 helpful votes
  • Send Message
April 28th, 2021
Verified purchase

Best leggings ever for such a reasonable price. They're super thick, better than other top name brands I've spent more money on. However, I just don't like the way they require a monthly subscription.

Date of experience: April 28, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hi Pauline,

Thanks for your effort in writing a review! We are glad to know that you are satisfied with the quality of our leggings. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user dawnh82
Michigan
1 review
4 helpful votes
  • Send Message
June 22nd, 2017

Very disappointed in the shipping time. I am a new customer who ordered over a week ago and my order has still not shipped. These workout clothes better be amazing, or I will be cancelling membership immediately. I also tried the "Contact Us" link on the site, but it appears that is down too. I'd rather shop Amazon.

Date of experience: June 19, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Dawn,

Please accept our sincere apologies regarding your recent experience with Fabletics. Our helpful member service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,

Samar

Thumbnail of user sandyc31
Arkansas
1 review
7 helpful votes
  • Send Message
January 16th, 2015

I did not think the VIP membership was clear and have ended up with two outfits with the total cost of around $150. The quality of the garments are cheap and very poorly made. Everything had stray threads hanging from it and came out of their first wash badly faded and shrunk! This company advertises itself as good quality at an affordable price. It is in fact Dollar Store quality and way over priced. There are many other workout clothing lines out there with much better products that are batter value. It's a shame Kate Hudson has attached herself to this brand because I love her

Tip for consumers:
SHOP ELSEWHERE !!!!!

Service
Value
Shipping
Quality

Date of experience: January 16, 2015

Thumbnail of user katel380
Canada
2 reviews
0 helpful votes
  • Send Message
May 24th, 2022
Verified purchase

I went a size up from what I usually order to accomodate some post baby weight gain, so imagine my surprise when I get my leggings and they're *the exact same size* as the ones I've ordered previously. This isn't body positive at all.

Date of experience: May 24, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kate,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about our product's sizes. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user nateb44
Arizona
1 review
6 helpful votes
  • Send Message
December 27th, 2018

It's been 4 days after being promised a 2 day delivery. Yes I understand the holidays, but since I've been tracking my package, it hasn't even left California. I tried calling customer service who transferred me three times and hung up. VIP membership is a bunch of bull. Dont waste your money.

Date of experience: December 24, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Nate,

Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Thumbnail of user adrianap3
GB
1 review
4 helpful votes
  • Send Message
March 6th, 2015

As others have already said this site is very misleading- charging £44 a month for membership! When I tried to cancel the woman on the phone was so rude and condescending. Will never be buying from this brand again.

Service
Value
Shipping
Returns
Quality

Date of experience: March 6, 2015

Thumbnail of user allisonb30
Kansas
1 review
5 helpful votes
  • Send Message
August 1st, 2014

I'd give it zero stars if that were an option. Can't believe Kate Hudson put her name anywhere near that scam of a website/company. The clothes are super cheap. All the material on the tops I ordered are so thin, they are see through. And the return policy is even worse. You can't get your credit card credited for returns unless you pay a $5 per item restocking fee. Will never shop here again!

Date of experience: August 1, 2014

Thumbnail of user lucias87
California
2 reviews
0 helpful votes
  • Send Message
March 3rd, 2022

Walk into Bellevue WA store as I needed some black leggings. Paid full price non member
1. Over priced
2. Don't last 3 times I've worn them and they are coming apart at the seems. No it's not a small size they are the perfect size
Will never ever buy these again

Date of experience: March 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

We apologize if the quality of our products fell short of your expectations. Our member services team will get in touch with you right away to help you further. Thanks!

Best,
Renz

Thumbnail of user bridgetw102
Wisconsin
1 review
0 helpful votes
  • Send Message
May 27th, 2022
Verified purchase

Wish there were more capri-length leggings, especially in larger sizes. Not everyone wants to wear their sports bra as a top. Please consider the design of outfits and tanks to allow more modest coverage.

Date of experience: May 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Bridget,

Thank you for sharing your feedback regarding the items that you purchased! We always like to know what our members are thinking so we know where to improve.  A representative from our Member Services Team will be contacting you immediately.

Best,
Kim

Thumbnail of user jenniferl2902
Oregon
1 review
1 helpful vote
  • Send Message
November 1st, 2022
Verified purchase

Had a sale going 2 for like $24 and sounded great. Never owned any leggings from them so I didn't know much about them. If you're not reading every single thing on the dang page you get roped into paying a $50 vip membership for the deal. Didn't even realize i was being charged 50 bucks each month since my email marked the confirmation as spam. Very upset.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jennifer,

Thank you for sharing your experience with the VIP program and the deals we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user brycea41
Illinois
1 review
0 helpful votes
  • Send Message
May 27th, 2022
Verified purchase

I'm not upset or anything just one of those people who loves obsessively tracking packages. This newgistics gives me no info and then has updated to say I will receive the package the next day for about 3 days in a row now. Still don't have the shorts.

Date of experience: May 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Bryce,

Thank you for writing a review! We're sorry to hear that your order takes longer before you receive it. Our Member Services team will be contacting you shortly to assist you further.

Best,
Dean

Thumbnail of user kathyc47
Texas
1 review
4 helpful votes
  • Send Message
April 10th, 2015

Just skip this company! Go shop local and save shipping! They have horrible customer service, take money out of your bank account without permission and you will Never get to actually talk to a live person!

Date of experience: April 10, 2015

Thumbnail of user michelley8
California
4 reviews
12 helpful votes
  • Send Message
September 4th, 2014

Really would like to give negative stars. The pants are not even Kmart level. Fit is horrible! Spent the whole class pulling them up. Good thing I got at 50% off for $19 I don't feel as bad throwing them in the trash. If I were Kate Hudson I'd be ashamed to put my name on this crap.

Date of experience: September 4, 2014

Thumbnail of user brookeb269
Michigan
1 review
1 helpful vote
  • Send Message
July 25th, 2021

Terrible place. They charge you 50 a month for NOTHING! Wouldn't recommend to anyone. Customer service is all outsourced and barely speak English, so incompetent! Hate the owner of this brand for this ish now

Tip for consumers:
Don’t get the vip membership

Products used:
None

Service
Value
Shipping
Returns
Quality

Date of experience: July 25, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Nena,

Thanks for your effort in writing a review! We are sad about the negative experience you had with our VIP program. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user jenniferj91
Nebraska
1 review
15 helpful votes
  • Send Message
April 11th, 2016

Bought an outfit, it was alright. Nothing to write home about. Then I realized they were charging my card $50 per month for not buying anything. Very crooked business model. Nothing "free" about the. Rewards membership. Stay away.

Date of experience: April 11, 2016

Thumbnail of user genc12
Oregon
1 review
0 helpful votes
  • Send Message
November 1st, 2022
Verified purchase

Lots of good things about fabletics. I recommend them. Would be better if they were a more sustainable company and made slight tweaks to the member credit system. I'll continue to buy from them. Been enjoying the diversification of products they've come out with lately. Hopefully the pressure for all clothing companies to increase sustainability further shapes their methods

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Gen,

We are glad you are enjoying our products! Your feedback about member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user sarap641
Canada
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

Extremely comfy and perfect fit, they are also a very reliable pair of leggings and I even bought a sports performance bra from them which is great for working out or just going through the day, great company with awesome specials as well!

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sara,

We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Renz

Thumbnail of user jerryd675
Louisiana
1 review
1 helpful vote
  • Send Message
June 1st, 2022
Verified purchase

The membership policy is a little deceiving. I agreed to join something that would cost me money every month without really realizing it. Also the processing/shipping time was pretty ridiculous. I made 2 other orders from different companies after placing the order for my shorts and received both packages days before my shorts came in

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jerry,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the membership and shipping time frame. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user amyy8
Virginia
4 reviews
11 helpful votes
  • Send Message
January 30th, 2016

Most annoying experience online shopping ever. Gave my legging money to Amazon. Fable tics should stop in over there to see what user friendly means. Search box. Multiple filters. Sign in to purchase not to shop. I tried the site maybe six months ago and then saw another commercial today. I was dumb enough to give them another look. Love the looks on Kate wish they were sold somewhere else.

Date of experience: January 30, 2016

Thumbnail of user kevinh2000
District of Columbia
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

Stuff is pretty good looking, but a little loose fitting. All shorts need strings, since elastic isn't that strong. Delivery has consistently been longer than expected. Prices are fair when it is on sale.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kevin,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our products and services. Our Member Services team will get in touch with you shortly to further assist you.

Best,
Dean

Thumbnail of user neishag116
Australia
1 review
0 helpful votes
  • Send Message
June 12th, 2020

Disgusted. First time order with this company & I haven't even received my goods yet, but I'm not happy. Fabletics website is very misleading. It was showing Aussie dollars everywhere, even in the cart when the final payment went through it said $75 AUS. NOT true, looking at my bank statement, Fabletics has taken $125. That's appalling. Will NEVER be ordering from this scam company again. No doubt going by the comments on here already, the items probably wont fit & be $#*!ty quality. Next problem, I cannot get hold of anyone at Fabletics to discuss the ridiculous charge, hopeless! As someone else said, shame on you Kate Hudson!

Date of experience: April 29, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Neisha,

We are sorry to hear about your negative experience with your first purchase. We always strive to improve our services and feedback like this from members are very much appreciated. Our Member Services team will email you shortly to assist you.

Best,
Chad

Thumbnail of user josephm3255
Iowa
1 review
3 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

While the products are good (not great), there's rarely availability of anything remotely popular (shorts, joggers, many shirts). Would not recommend VIP membership. I'd rather pay on an as needed basis using various discount codes than a recurring charge when nothing I want is actually available. They'll try to tell you they release new availability every two weeks, but it's just not accurate in my experience.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Joseph,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with the membership and product availability.  Our Member Services Team will contact you right away.  

Best,
Allison

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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