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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    823
  • Value
    833
  • Shipping
    810
  • Returns
    577
  • Quality
    794

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,734
Neutral
280
Negative
1,262
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,784)

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Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user nolar19
Canada
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

I have been a Fabletics subscriber for years and have been really happy with my orders- especially the pants and sports bras. They were much better than anything I've found available in stores. The only thing I would want to be aware of before ordering is that there are delays when shipping to Canada, so order well in advance.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Nola,

Thank you for taking the time to leave a review and your feedback about our shipping service is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

Thumbnail of user erinc472
Illinois
1 review
0 helpful votes
  • Send Message
March 1st, 2021
Verified purchase

Last order of items received were men's sweats. Both top & bottoms shrunk so much in the washer/dryer it now fits our 10-year-old daughter. Im not at all satisfied with the quality of most items after washing and/or drying.

Date of experience: March 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Erin,

We're sorry to hear that you are dissatisfied with the quality of the item you received from us. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Bella

Thumbnail of user joannf115
Arizona
1 review
0 helpful votes
  • Send Message
March 1st, 2021
Verified purchase

When I get your product I absolutely love it! That is what keeps me coming back. But this last time my order has taken 5 weeks to get delivered and you always seem to be out of the cute items in my size, very frustrating.

Date of experience: March 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello JoAnn,

Thank you for the feedback! We are sorry to hear about the inconvenience you have experience concerning our shipping service. Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.

Best,
Jane

Thumbnail of user zayrak
Georgia
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

My wife ordered (2) pieces of clothing. The top piece arrived damage. I proceeded to make the claim in their site, however a message appeared that the particular piece of clothe could not be returned. Very disappointed because we have been loyal customers for long time.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Zayra,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user julieb2027
Connecticut
1 review
0 helpful votes
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December 21st, 2021
Verified purchase

The website is horrible. It lets you put something in your cart even if it is out of stock but then doesn't tell you which item isn't available. ZERO customer service. Rude when you call. Shipping - forget about it. It's like a surprise when it actually arrives because "we have no control over when the shipping company comes to pick things up". For example, I never received an order confirmation via email. The only way to see that it went through was from my credit card statement. Here it is three weeks later, I received an email saying my package would arrive five days ago. Still no package, Customer service has no idea where it is and told me to check back in 48 hours.

Date of experience: December 21, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Julie,

Member satisfaction is always the number one priority for us. We're deeply sorry that that wasn't clearly demonstrated to you. We value the opportunity to resolve your concern regarding your order and the availability of items we have online. Someone from our Member Services Team will be contacting you within 48 hours to assist you.

Best,
Ivy

Thumbnail of user jenna55
Pennsylvania
1 review
0 helpful votes
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February 16th, 2022
Verified purchase

Love the leggings! Wish there was a better selection in store, but I'm typically able to order what I want. Love the sales and discounts for members! Not crazy about the sports bras. Overall very happy with my purchases!

Date of experience: February 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jennifer,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user samantham1047
Samantha Q.
New Jersey
1 review
1 helpful vote
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December 1st, 2021
Verified purchase

Fabletics has high quality clothing for a somewhat reasonable price. My biggest complaint remains that they insist on making every matching set a crop top or just a bra. So many women do not want to workout with their back and stomachs out. The crops and bras are great for the optics of social media/online, but we need significantly more options with full shirts!

Fabletics has pretty good customer service and they are quick to resolve any issues that may arise.

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Samantha,

Thanks for writing a review of our current styles! We'll make sure to share your feedback with the appropriate team. Rest assured that you can expect more styles and sizes usually, at the beginning of the month as we try to make our designs fun, new, and fresh and we are doing our best to keep up with the demand.

Best,
Cathy

Thumbnail of user lu14
Washington
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

I have 3 orders going currently all shipped within 1 day but take several days for any activity on same shipping labels and now items that said they would arrive in a week are now saying possibly 2 weeks. My whole family wears Fabletics, including my husband and 16 yr old son for me they are the best leggings I've found but gotta do better about not letting it sit in your warehouse for days after creating the shipping label.

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Liz,

Thank you for writing a review! We are sorry to hear that you are not pleased with our shipping process. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you within 24-48 hours.

Best,
Chad

Thumbnail of user rezab7
California
1 review
0 helpful votes
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September 4th, 2020
Verified purchase

My kid just wanted to buy a few items. This notion of a subscription clothing service is insane. You'll have little success, I think, as people start to discover the charges mounting on their credit card. You need to do a better job of pausing things when it reaches some limit (which needs to be very low)... continually charging people for clothes is ridiculous.

Date of experience: August 5, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Reza,

Thank you for writing a review! We are sorry to hear if you disliked how the VIP Membership works. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user heatherd1247
Mississippi
1 review
0 helpful votes
  • Send Message
April 15th, 2024
Verified purchase

I've used Fabletics for other family members, primarily for shorts and leggings. I am 5'9 and ordered a pair of women's sweatpants for MY first purchase. Not only did they take forever to arrive, which is pretty typical for Fabletics, they were also super short... and I'm by no means super tall.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 5, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Heather,

We are sorry to hear that you were not satisfied with the items that you got. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

Thumbnail of user mimiell
New York
1 review
6 helpful votes
  • Send Message
May 22nd, 2017

This company is running a scam. You can only use your credit on entire outfits, most of which will be out of stock. I have called multiple times to cancel; they even sent me an email to say my account had been cancelled. Four months later I'm still being charged. I've had to call my bank to dispute the charges. Stay away from Fabletics, you'll be sorry if you don't. I'd give this company a zero if I could.

Date of experience: May 20, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Mimiel,

Please accept our sincere apologies regarding your recent experience with Fabletics. Our helpful member service team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,

Samar

Thumbnail of user lynnm143
California
3 reviews
17 helpful votes
  • Send Message
May 25th, 2018

There is no customer service in the US. Don't even try contacting them via chat on their website. I was left waiting for + 1 hour without a response. They process refunds by CHECK that take 8 to 12 months to arrive in hopes to discourage you from making a refund request and keeping their service. They sell your information to magazine subscriptions. I received 8 magazines at my house shortly after my first purchase. They do not apologize for their poor service or their inconveniences to their customers. Their facebook and twitter is littered with angry customer experiences. Learn from all of us who were burned and avoid this company at all costs.

Date of experience: May 25, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Lynn,

We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our member service team will be contacting you within 48 hours to assist you.

Best,
Ivy

Thumbnail of user mahic3
Washington
1 review
4 helpful votes
  • Send Message
May 22nd, 2018

I saw an add on TV and started making a purchase. You will be automatically registered for VIP membership for 49.95/month... no reminders to cancel or make a purchase... they will just happily charge 49.95 each month... this is bull$#*!. Those active pants suck.

Date of experience: May 22, 2018

Thumbnail of user dm559
D M. – Fabletics Rep

Hello Mahi,

We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user dianam76
California
1 review
0 helpful votes
  • Send Message
January 6th, 2017

I tried skipping a month and was unable to do so and then received an email that I had been charged for two months. They kindly refunded me the membership fees (both) and were willing to cancel since I expressed financial hardship. This kind of customer service does not happen out there, truly impressed and grateful. Note, be kind to people you talk to on the phone, it helps!

Service
Value
Shipping
Returns
Quality

Date of experience: January 6, 2017

Thumbnail of user kimk1096
Delaware
1 review
0 helpful votes
  • Send Message
April 2nd, 2023
Verified purchase

When I first joined Fabletics about 5-6 years ago, I was impressed. Items were in stock, orders came fairly quickly, customer service was good. Since they have grown, all of the above have decreased substantially. While I like the quality of most products, I hesitate to order from them. Many times, a particular item will have extremely limited availability in my size and preferred color. Delivery time is terrible. Customer service is less than impressive.

Date of experience: April 2, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Kim,

Thank you for writing a review! We value your feedback on product availability and shipping time frame and would like to address your concern. Our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user wendyh212
California
2 reviews
15 helpful votes
  • Send Message
December 2nd, 2018

I actually really like the solid power hold leggings. The biggest issue I have with Fabletics is that they don't restock. They bank on making new styles monthly. If something happened to a piece of clothing you liked, you're never going to be able to buy a replacement. I can't understand why they won't just keep some basics available for purchase. Everything goes out of stock and never comes back.

Date of experience: November 29, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Wendy,

We would like to sincerely thank you for notifying us about your experience with Fabletics. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Thumbnail of user susanw2819
Louisiana
1 review
3 helpful votes
  • Send Message
July 5th, 2022
Verified purchase

The old school power hold leggings are great, but there are so many different fabrics now that it is easy to order the wrong ones. Secondly, I have purchased what I thought was the same sports bra - (same name) - but not actually the same. The final challenge - it's difficult to return things. The inconsistency and difficulty in returning items has made me move more to shopping local (for less cost) versus risk ordering on fabletics.

Date of experience: July 5, 2022

Thumbnail of user renza1
Renz A. – Fabletics Rep

Hello Susan,

Thank you for your feedback! We appreciate your feedback on the product you received and your shopping experience and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user alexandrac70
Virginia
1 review
0 helpful votes
  • Send Message
December 16th, 2018
Verified purchase

I have been so pleasantly surprised by this line. The clothing is well made, supportive, and flattering. I am able to mix and match separates and create multiple looks, and can stretch these garments beyond athletic use-I find that many of the leggings paired with one of their oversized sweatshirts or nice tops creates a comfortable casual look that is more polished than jeans. At age 40, after 4 kids and in less than perfect shape (though I'm certainly working on it), I am thrilled to have discovered a great clothing line that makes me look and feel young and beautiful.

Date of experience: December 13, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Alexandra,

Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!

XO,
Ivy

Thumbnail of user norak22
Ohio
1 review
3 helpful votes
  • Send Message
July 7th, 2018

Was getting charged every month 49$ without my permission. Email about charging my bank account by Fabletics either was never sent to me or was going in Promotion Folder (which nobody really checks). Had to call 2 times in order to get refund, with no success. Do not sign up for their membership.

Date of experience: July 7, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Nora,

We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A representative from our member service team will contact you shortly.

Best,
Ivy

Thumbnail of user janed321
Canada
1 review
0 helpful votes
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June 28th, 2018

I haven't had my account for very long but so far i'm pretty impressed. The quality is really good, especially for the prices I pay considering that i only purchase when they have a sale. I have tried other companies but i've had to chose between bomb quality $100 leggings or made in China trash for $35. If there's someone with both, the amount/range of products was very limited.
My only complaint is that if you miss something you really liked, they don't seem to restock. They just release new stuff monthly instead.
I think that remembering to skip the month so totally worth the discounts you get, its not that serious. Not sure why people are saying its a scam. Plus I find it difficult to forget since I receive emails from them letting me know that its time.
I did however learn from these reviews not to mess with store credit at all but it isn't necessary to mess with it in order to enjoy the whole thing

Tip for consumers:
I think that if its gone, its gone. They don't restock.
Make sure you wanna mess with store credit.
No, its not a scam. You just gotta read what it says. Its right on the checkout page, not hidden.

Service
Value
Shipping
Quality

Date of experience: June 27, 2018

Thumbnail of user dm559
D M. – Fabletics Rep

Hello Jane,

The growth we’ve experienced over the years is because of members like you, who faithfully like our items. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.

XO,
Ivy

Thumbnail of user lisat61
GB
1 review
6 helpful votes
  • Send Message
February 18th, 2015

Before 'getting started' they very vaguely mention that one of the benefits of fabletics is 'flexibility' in that you can opt out by the 5th of the month and with hindsight this makes sense of course. At the time it was completely unclear what this actually meant. You have to give your email address even before you see their products and that is how you 'sign up' to their scam and the cascade of damage is done. Granted what I bought from them was nice but I don't appreciate being taken advantage of. Also, all their 'good' reviews look fake. No reasonable person would knowingly sign up to this. As a company they should be worried about the inevitable consequences of an illegal operation. To deal with them go through your bank.

Date of experience: February 18, 2015

Thumbnail of user sonyal1
New York
1 review
11 helpful votes
  • Send Message
March 13th, 2015

I am surprised Fabletics received so many bad reviews. First of all, people who get upset tend to express their feelings more. $25 for your first outfit is very generous from Fabletics. I am repeating what other people said; you have to know what you sign up for. If you don't want to be charged $49.99/month, call customer service and cancel your VIP membership. Win – win situation; you get a bargain for one outfit. When you collect 1000 points, you get 1 free outfit. Points collect through purchasing and product reviews.

Overall, my experience has been great. I purchase outfits often; good quality – worth the money. Although one time I forgot to skip a month, I still could use the credit for next purchase. Credits charged rollover, does not expired.

Tip for consumers:
1) Skip a monthly purchase by the 5th of each month or you will be charged $49.99
2) If you cannot remember 1) , call to cancel VIP membership

Service
Value
Shipping
Quality

Date of experience: March 13, 2015

Thumbnail of user michellep2205
California
1 review
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

I would say that typically it is hard to find matching sets in my size. Usually, a lot of sizes are sold out and unavailable for people who need larger sizes. Also I haven't used it recently because the maternity selection is very limited.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Michelle,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user katiel139
California
1 review
0 helpful votes
  • Send Message
November 4th, 2019
Verified purchase

Love most of their products. Good design and quality. But don't really like the membership system. Can't but every month. Even skipping the month, it just seems too much. I'm trying to quit after spending all my points.

Date of experience: November 1, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hi Katie,

Thank you for the feedback! We truly apologize for your experience! Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.

Best,
Jane

Thumbnail of user gj119
Texas
1 review
10 helpful votes
  • Send Message
March 22nd, 2020

I've been eyeing Fabletics for awhile and was finally going to give it a try as a friend loves her items from there. After waiting literally over a month they still do not have any of the items- especially pants in size medium. Based on this alone there is no way I will ever order from them especially since it is membership based. Seriously disappointing...

Date of experience: February 21, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello,

Thank you for writing a review! We're sorry to hear if you find our selections limited, especially in the pants you preferred in your size. We value your feedback and it is important to us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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