Fabletics

It seems like every time I consider making a purchase from this fabulous website, the matching sets are sold out half the piece, and there is no other option. In other words, I think the fire engine red leggings should have not one, but three different bras to match it (in three different styles) - this can include a floral pattern with the fire engine red and plain. I used to work in the fashion industry, and color matching was one of my jobs - every line had the same yellow used throughout patterns, prints, and plain clothes, so that customers could mix and match.
I love the colors fabletics has, I just wish they did this more.

I'm not sure what is going on with sizing lately but 3x and 4x have been listed as "Sold Out" on items that are not even released yet (VIP early access). In the past 2x sizing was snug but still fit so I tried it and I can't even get this skirt up past my hips barely. It's very ill fitting and if you've stopped making 3x and 4x in all products across the board your consumers deserve to know. The colors are absolutely gorgeous on everything I purchased and I have been searching for this color themes for a while and was so happy to see them. The yitty shorts are a delicious material but the cut is very strange and doesn't give much room for movement in the crotch and thigh. The two tops worked out absolutely perfectly and I am loving them both. I understand the return policy but it is more hassle than it's worth so I've held the items. Carry more plus sizes in stores and online, and for the love of god please get creative again with your designs already- that was what initially drew me to this brand was how innovative and stylish the product lines were, the inclusive sizing and the quality. I've been buying for almost a decade and I want to believe you can bounce back. But in the meantime I'm also exploring other options. 😿

They advertise that you can purchase two bottoms/shorts for $24. In reality, it costs $84 because they will not fulfill your order unless you pay for the first month of their VIP membership as well ($60). This is misleading because they claim that you can cancel your membership anytime to avoid being charged, except if you manage to do this (you have to call customer service), they will also cancel the order you placed using your membership.

Absolutely awful company. They have charged me multiple times after I have specifically gone in and "skipped the month." When I called to cancel it he woman all but refused to cancel my account, resulting in a horrible conversation in which I had to eventually hang up. I'm going to try calling back tomorrow because I just got another charge. Stay away!

I love Fabletics. Their clothes are high quality, size inclusive, and their company seems committed to true diverse representation on most every spectrum. The 4 stars is really only because of two things: First, there seems to be some discrepancies in size. I'm a L in most cases, but some items have come and it was a SQUEEZE. A little more consistency on that front would be appreciated. Secondly, the return/refund process doesn't seem fair to VIP members. I purchased an item that arrived damaged. I returned it and asked for a replacement but that item was out of stock. Okay, no biggie. I'll just purchase something else with my member credit. NOPE. You get the $amount, not the Member credit so now what I'm purchasing is no longer VIP, so it's a loss on that front in value for purchase. It would be nice if they would apply the refund as a member credit since that is what was used to purchase the item.

My leggings arrived with black & white mould spots covering the legs & the waistband. Not sure how this has happened & how the product has been able to be shipped like this without a quality check but the customer service has been appalling these past few days. I've tried various ways to contact Fabletics, to just go round in circles asking for information I've already provided or just claim my order doesn't exist all together. The only thing they've been able to do quickly is remove the pictures from their Facebook when I tried to contact them through that platform, even though I tried to go through various 'private' communications first and got stuck with all the Chat Bots/useless responses.

I genuinely wouldn't have felt the need to show these pictures everywhere if I'd have managed to get a half-decent response to a solution or apology, as I understand mistakes do happen but the customer care has been a joke.

When you place your first order they sign you up for monthly payments of £55, but do not make it in a clear way, you just get a notification a few days later that your account has been charged. This is a missale as shopping online you normally do not expect that you will be charged monthly even if you do not want to place any more orders with this retailer. Also their website does not work properly on the mobiles.
Avoid at all costs.

My last order (fabletics.es) has been returned by Delivery company, as Fabletics did not put complete data and did not give any feedback for 5 days about missing data. After getting in touch with Fabletics, they explained they will send new order in 2-3 days, however without one article, as it is no longer available (and they do not give you a chance to replace it with something else). Five days later, I have not received any confirmation, so upon second inquiry, the representative just informs me that I will receive confirmation soon, and that it has probably been a system error. On top of it, part of my order was a gift that I do not get to take home as it arrives after my departure.

Therefore, in total, I am waiting for my order for 3 weeks now, plus 1- 1,5 for order to arrive, without any explanation, apology or compensation.

I've been a Fabletics member for several years. Easy to shop or not, you can easily skip a month! Garments have lasted many wears, workouts & washes. The styles stay competitive & contemporary, enough for others to take notice.

I love all Fabletics products. They are all true to size and very comfortable. Made my whole going to gym more excited because of beautiful stuff I get there. You guys rock just keep it up. Thank you
Elvira

Clothes are cheap, doesn't fit consistently across pieces.
They charge my credit card monthly for their club that has no real perks, other than you get a member credit towards stuff you don't want or stuff that isn't available.

Oh my Fabletics are nicely made… I felt as though they were too expensive…. And I'm sorry, but having a monthly fee is ridiculous. Maybe a spokes person can afford paying a monthly, but most Americans can't right now.

I do like most of the clothing I've gotten. The process of ordering and returning to get the correct fit is easy overall. Yet, it all takes more time than I care to spend.

I really dislike being charged every month unless I skip. They make shopping easy and skipping a challenge (three different clicks and some are easy to miss).

The shoes have been horrible. Not comfortable and poor quality. For the price, I was very disappointed.

I love the ease of using this site. The clothes are true to size they wash well and keep their shape. Great value for the price…. The shipping could be a little quicker but overall the service is good.

I have called several times now to cancel my subscription but every month I still managed to be billed. When I do check out the inventory on the site, there is not much of a selection to chose from. The only colors that seem to be available, in practically every style of leggings, consist of; black, beige/cream, with an occasional neon lime green or lilac. I dress my three year old daughter in lilac colored leggings…. Just saying.

I love the quality with the leggings but over the past two years prices have gotten way to high. Should be offering better discounts to subscribers than new comers it takes a lot of points to earn an outfit.

I placed an order on 12/2 and it never arrived. I had to reach out seven, SEVEN times to get a refund. I was offered a $10 store credit for my inconvenience... TEN DOLLARS. What a joke. I would not recommend working with this company - you can get leggings that are just as good at other retailers - for less. Sure the 2 for $24 introductory offer is nice, but that was the only good thing about this company.

I have been a member of Fabletics since July 2020. I like some of the gear and what I did not like my granddaughter more than made up for. I wanted to skip a purchase this month 01/05/2021 but was unable to find "skip a month" on my website account. When I called them I had to wait 20 minutes to speak with a human being. The person who answered my call is inept based on, me asking several times "why cant I find the skip button" I was told "your account was cancelled" five times even though I informed him I never cancelled the account. I asked him if he would problem solve this me and his reply was, the only way I can reinstate your account is if you purchase something but you will be starting all over again. Forget the hella points/credits I accumulated from past purchases. What a racket! Because he either could not or would not problem solve my situation, his incompetence A. Hung up the phone. If anyone is new to this company... don't do it

This company is horrible. You stay on the phone for longer than 30 minutes to make contact, Sending back a product takes multiple calls and over a month to get a credit. I am still waiting for a credit after sending a product back on 6/17/2020, it is now 7/10/2020. Employees are out of the Philippines, they are very nice but very difficult to understand them. I will never recommend this company to anyone. I also got caught with them making me a "VIP" from a special "sale" without my approval and billing my credit card, had to fight for that money back as well. They trick you into stealing your money. If you had a rating of a ")" that's what I would have chosen

The forced subscription in and of itself is pretty annoying. More frustrating than that is the portrayal of a variety of products and designs. After signing up for the subscription, you come to find out there's just a few basic colors and hopefully your size is available in those colors. Now, I'm stuck with a subscription and a lack of desire to order much of anything. The product itself is decent and I would order more if the options were available.

Great quality clothes that are true to size. Half my wardrobe is now from Fabletics. I have never had a problem with skipping months, I do it regularly. The $50 each month was explained well at the beginning. Been a VIP for over a year now and will continue to order from this company regularly.

The website is so frustrating to use there were multiple times I almost gave up. The saving grace is the products. I tried my mac, my phone, and the app and had issues on all. Sometimes it would load indefinitely, keep making me sign back in after a few minutes, or clear my entire cart.

I have always struggled with work-out wear fits. Fabletics has changed that, I am committed to this brand and am very happy to be a VIP member. My husband, as well as my teenage son and daughter like the clothing too. High quality and great fit. Additionally, expanding the community offers new ways to be active and involved. Fabletics embraces the fact that all bodies types are amazing and deserve to feel good about being alive and active in whichever way we choose. I am truly thankful.