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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,263
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,783)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user kaya133
Pennsylvania
2 reviews
11 helpful votes
  • Send Message
March 16th, 2017

Got charged $50 every month without my knowledge as part of the VIP membership. Finally realized after two months and was told that I could use the reward points. I had 40 reward points. I could get three hair ties for 300 points... Will never shop here again.

Date of experience: March 16, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Kay,

We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A member of member services will contact you shortly.

Best,

Samar

Thumbnail of user carleneb39
Maine
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

The site is difficult to navigate. Items advertised are often not available. There is no reminder to skip a month so you're constantly automatically billed. The sizes are inconsistent. I do like that they use real size models for the clothes and they have nice patterns and colors.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Carlene,

Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user tamis263
Texas
1 review
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

Cute clothes! Well made, easy to care for. I wear them every day for exercise, lounging, and out running errands. Very comfortable, and though I've not used the return option often, the returns I've made were very easy. I'm extremely satisfied with all aspects of my Fabletics experience.

Date of experience: July 1, 2022

Thumbnail of user doelleg
Florida
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

I have enjoyed my subscription with Fabletics and love their leggings. I don't always "need" something on a monthly basis but, I manage to use my credits in a reasonable amount of time:-) My only disappointment is that none of the sports bras seem to fit me properly.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Doelle,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user heides15
New Jersey
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

I was fine with the product itself that I purchased for my son. But I noticed a month later they had charged me another $54 on my credit card. I have emailed them three times over the last month and not one person has gotten back to me.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Heide,

Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.

Best,
Chad

Thumbnail of user amym3575
Pennsylvania
1 review
0 helpful votes
  • Send Message
April 18th, 2024
Verified purchase

Very happy with the Fabletics experience. The products are quality and true to description. I like the variety available. Shipping happens relatively quickly and items arrive in the timeframe provided.

Date of experience: April 8, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Amy,

We are glad that everything worked out for you. We, here at Fabletics do our best to provide quality products and and quick delivery services. We appreciate your feedback and would like to assure you that we will strive to improve our member satisfaction.

Best,
Allison

Thumbnail of user mariar710
Washington
1 review
0 helpful votes
  • Send Message
February 5th, 2020
Verified purchase

About a year ago I signed up to be a Fabletics VIP and I have really taken off since then. I get lots of emails with gorgeous, inviting graphics and very tempting deals. I love the Fabletics products. One turtleneck shirt I purchased is my favorite article of clothing I own! My purchases come quickly and each one so far has been fun to wear. I even spread the love and got outfits for my grown kids for Christmas!

Date of experience: February 2, 2020

Thumbnail of user rhondam45
Texas
1 review
7 helpful votes
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August 14th, 2016

I advise that you do NOT order anything from "Fabletics," Kate Hudson's active wear clothing line. I placed an order in June. Just now I found out they have me enrolled in a VIP membership and they have been charging my credit card $49.95 a month for three months. They would only refund $99.00 of that $150 worth of charges for the VIP membership that I had no idea I was enrolled in. Shady business practice! Shame on you, Kate Hudson!

Date of experience: August 14, 2016

Thumbnail of user maryh107
Australia
1 review
7 helpful votes
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July 28th, 2015

Vip membership is a total scam, the lack of service after order is placed is beyond belief, can't believe that it can take 4 x times to receive items from Fabletics that it takes to receive similar items from the UK (I am Australia based). Vip membership means items will be charged to your account unless you "skip". Very hard to judge whether you want more or not, when the first order has not been received almost a month after ordering.

Date of experience: July 25, 2015

Thumbnail of user karenn140
Massachusetts
1 review
0 helpful votes
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October 13th, 2018

Talk about a marketing scam. The fact that you sign-in and create and account - the purchasing process drives you to it - forces you into a program where your card is charged $49.95 even when you are NOT interested in buying anything. Not only you are blinded into signing into this monthly charge but they also USE your credit card info without your consent! This company deserves taking it to the better business bureau. I will for sure try to start the process. SCAMMERS!

Date of experience: October 9, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Karen,

We count on our members to bring situations like this to our attention, so thank you. Here at Fabletics, we want all of our members to have only the best experiences, and we regret having fallen short. We have a very dedicated member support team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Ivy

Thumbnail of user cynthiad1528
Georgia
1 review
0 helpful votes
  • Send Message
January 3rd, 2023
Verified purchase

I've loved fabletics so far! I've definitely gotten some duds, but the return process is so easy that it doesn't matter much. The quality of the clothes is pretty good. They're way over priced if you're not a member, but if you are AND there's a sale then it's a steal! My husband enjoys their clothes too. The site is convenient and skipping a month of your subscription is simple. I have recommended fabletics to friends and continue to enjoy them so far.

Date of experience: January 3, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cynthia,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!    

Best,
Renz

Thumbnail of user coleyr2
Texas
1 review
0 helpful votes
  • Send Message
August 15th, 2024
Verified purchase

I love my purchases from fabletics! They are always in my weekly rotation of gym clothes 💗💗

Date of experience: August 5, 2024

Thumbnail of user ryanl598
Pennsylvania
1 review
0 helpful votes
  • Send Message
December 9th, 2021
Verified purchase

I really liked the product. Thought it was high quality. The gyms shorts are some of my favorite that I own. However, they never had any colors in my size (Medium) available. I always tried to get on early when new releases came out and it still seemed as though they only had black or navy available, that was it.

Date of experience: December 9, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ryan,

Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user jessicar1957
Washington
1 review
0 helpful votes
  • Send Message
February 11th, 2022
Verified purchase

Fabletics became a part of my workout/lifestyle wardrobe about 3 years ago. From the moment i recieved my first pair of leggings it was evident quality and care go into the design and fabric of each item. The new designs and styles along with different fabric options makes Fabletics the first place I stop when looking for an update or addition to my wardrobe. Fabletics is one of the best gifts to give to active/stylish minded family and friends as well.

Products used:
Leggings, joggers, sports bras, sleeveless tops, scarves, pullovers, sweatpants, sweatshirts

Service
Value
Shipping
Returns
Quality

Date of experience: February 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jessica,

We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!

Best,
Zeth

Thumbnail of user laurah248
Georgia
1 review
1 helpful vote
  • Send Message
May 3rd, 2018

I became a VIP member to get leggings earlier this year. The leggings were not as high quality as they claimed to be and the description of the VIP membership was not clearly outlined. The website is misleading and it would not allow me to skip the money in order to avoid being charged $50. I attempted to call them about and I was on hold for approximately 15 minutes before I hung up. I then chatted with a live agent who was rude and took far too long to cancel my account.

Date of experience: May 3, 2018

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Laura,

We are very sorry to hear that you are dissatisfied with the quality of the item. We will be contacting you within 24-48 hours to help you further.

Best,
Sherry

Thumbnail of user cathyl509
Missouri
1 review
0 helpful votes
  • Send Message
June 4th, 2022
Verified purchase

So im trying to make purchases on my account and on the fabletics website, it said i get 60% off. But in my cart it doesn't show it and charged me full price. It took 6 hours talking/chat w them and no one could solve my problem. Someone i chatted with went into my account and changed something but did not changed it back. So my shopping experience was awful. They still haven't fixed it! And every time I called them i have to explain my experience/what happened over and over again. I feel like an recorder. It is sad that they don't take notes in my account or follow up w the situation to make sure it was taken care of /fixed. I have to reach out in order to get my price manually adjusted if i want to buy something. So the shopping experience really sucks! Its wasting my time by calling if i want to make my purchase. Not a happy customer

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cathy,

Thank you for the feedback about your experience with the promotion we offer. Your satisfaction is our priority and we would like to make things right, so a representative from our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user sandrab2969
North Carolina
1 review
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

Unable to find suitable workout wear because I want a top with short sleeves. I returned one pair of sad green color leggings. The refund went back on my fabletics account. I was unable to get a refund in the store or after calling their customer service. Hotel California - you can get in but you can't get your $ out.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sandra,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user joniu7
California
1 review
0 helpful votes
  • Send Message
February 12th, 2022
Verified purchase

I love the Fabletics products, ease of shopping and quality. These are my favorite leggings ever! The only complaint I would make would be how quickly popular products sell out. It doesn't seem that they keep items in stock for very long. I understand that seasonal design and trends play a part in that, but there are some classic pieces that I would love to buy more of, but they are no longer available. ‍
Seriously the best legging I have ever worn though!

Date of experience: February 12, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Joni,

Thanks for your effort in writing a review of our selections! We will be emailing you right away for assistance.

Best,
Cathy

Thumbnail of user ering528
Idaho
2 reviews
0 helpful votes
  • Send Message
April 15th, 2024
Verified purchase

I appreciate that I can find classic tights that always fit and deliver the quality functionality and style I expect from athletic wear. Fabletics has never let me down! Fast delivery and tons of options to choose from, and won't break the bank!

Date of experience: April 5, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Erin,

It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!

Best,
Lia

Thumbnail of user brittanyh190
New Jersey
1 review
1 helpful vote
  • Send Message
June 12th, 2020
Verified purchase

I contacted customer service several times and even after I went to the post office and filed a missing package claim they would not replace it. I continually was disconnected. All of the outfits I have received from fabletics have been great but the moment one is lost in transit this very big company will not replace what has gone missing. The customer service is lacking and I'm out $50.

Date of experience: June 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Brittany,

Thank you for bringing this to our attention! We are sorry to hear if your package went missing and for the negative experience you have encountered. We value your business with us, so our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user deannaa194
Virginia
1 review
0 helpful votes
  • Send Message
April 15th, 2024
Verified purchase

Overall my experience on Fabletics site is good. However the site needs better filtering. There is the size filter but it shows out of stock options for the size selected. This flaw wastes my time and was really annoying when I visited a later date for a 5 for something sale. I would say 90% of what I clicked into was sold out in my filtered size. Please make it a default not to show out of stock options when an item isn't available for the size filtered on or make it an option to select 'exclude out of stock'. On the plus side I love the items I purchased.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 5, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello DeAnna,

We regretfully note that we received your feedback regarding our user interface. Please be assured that we will make every effort to ensure that this will be resolved. We'll send you a private message as soon as possible to start the resolution process. Thanks!

Best,
Lia

Thumbnail of user aa217
Indiana
1 review
0 helpful votes
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October 13th, 2018

Besides the fact that they are charging you $49 for a whatever membership that it is not clear at all when you want to shop from their website, I am still waiting on my leggings to arrive after 2 months. I called 5 times to receive the return label. 5 times!

Date of experience: October 11, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello AA,

We would like to sincerely thank you for notifying us about your experience with Fabletics. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our member service team will email you shortly to help you out.

Best,
Ivy

Thumbnail of user ellend395
California
1 review
0 helpful votes
  • Send Message
April 15th, 2024
Verified purchase

The membership almost isn't worth it. If we could bundle items together of our choice to make the best use of the credit that would make it worth it. As it is I skip every month and wait for sales because I never end up using the credits.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 5, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Ellen,

It is with great regret that we received your feedback regarding how to use your member credit. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

Thumbnail of user adrianag176
Pennsylvania
1 review
0 helpful votes
  • Send Message
May 27th, 2022
Verified purchase

Although the clothing quality is ok, sizing is off. I was, without my knowledge signed into VIP and it took me years to figure that out. That after buying 2 leggings. Once I'm done buying my 38 credits worth of clothing, I am not returning nor am I recommending this site.

Date of experience: May 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Adriana,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user briannaw122
Canada
1 review
0 helpful votes
  • Send Message
February 16th, 2022
Verified purchase

I'm so happy with everything I've purchased! My leggings last forever and I wear them all the time for work! The sports bras fit great. I got my sister maternity leggings and she loves them! We are a very tall family and it's nice to buy clothes that actually fit properly!

Date of experience: February 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brianna,

Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!

Best regards,
Chad

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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