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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,783 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,263
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,783)

Rating

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user bob1617
Michigan
1 review
23 helpful votes
  • Send Message
September 30th, 2014

Fabletics is a complete scam. Products are of poor quality and if you do not purchase their crap product or forget to skip the cycle you automatically get charged $49.95. The products never change, basically you are have to purchase the same crappy product over and over again just in a different color. For the price and quality go to Marshals, TJ Maxx, Nordstrom Rack or any other discount store where you can purchase a quality outfit and for less. Just check out Fabletics from month to month and you can see that their products are always the same. When you are a member and log in the prices change as does the availability of products. This company is a total scam after your first $25 outfit cancel your account immediately otherwise you'll be obligated to purchase crap.

Value
Shipping
Quality

Date of experience: September 30, 2014

Thumbnail of user jakel219
Virginia
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

I ordered two new pairs of shorts from you guys a few weeks back. I was very excited to receive them at such a great deal. Unfortunately, I never received my order despite a guarantee that they arrived. I will not be shopping from Fabletics again and I will tell all my friends to not shop there either.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jake,

Thank you for sharing your experience with the order that you have not received. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user michaelo1999
Maryland
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

I cancelled my order ask for a refund to my credit card and still no refund or reply? I did not want to get hooked into a monthly charge over twice my cable bill monthly price. Don't get caught in the trap, they are really good sending you more messages, just not answering questions or replying to requests.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Michael,

Thank you for your review. Our Member Services Team will contact you right away to address your refund concern.

Best,
Renz

Thumbnail of user nebojsap4
NEBOJSA P.
Pennsylvania
2 reviews
2 helpful votes
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May 1st, 2023
Verified purchase

Product is very nice, however I personally had an awful experience dealing with customer service that is not located in US and they all had horrible attitudes. I will not be shopping this company again.

Date of experience: May 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Bata,

Thank you for providing feedback about your shopping experience with us. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user reneeg344
Canada
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

Fabletics products have exceptional quality at a fair price. The site is fairly easy to navigate however, I did have difficulty figuring out how to skip a month. I don't like how you have to scroll down and re-enter "skip". I love the wide range of colours but wish you offered knee length shorts and dark brown leggings

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Renee,

Thanks for sending your review! Your feedback regarding the 'Skip the Month' option is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user colleenb333
Hawaii
1 review
0 helpful votes
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June 12th, 2020

I am a first time customer. I haven't received my order. The estimated delivery date I received with my tracking number (which was originally 12 business days after placing my order) was pushed back 3 weeks. My order is now scheduled to arrive one week after the longest possible estimate for my area that the websites lists, which is 30 days. I admit I get frustrated by businesses not upholding their own guarantees so this was a reason enough for me to cancel my VIP membership. I also feel that 5 weeks for delivery on a system that has you placing orders every 4 weeks is a bit unreasonable. The way the program is set up would have me purchasing 2-3 orders before even receiving my first order. (I know I can skip a month... not the point. That just leaves the responsibility on the customer) Im not sure if I even like the product yet. Strange.

Date of experience: June 12, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Colleen,

Thank you for bringing this to our attention! We are sorry to hear if you ran into some shipping issues. We value your feedback, so our Member Services team will be contacting you shortly for further assistance.

Best,
Nelle

Thumbnail of user robu73
South Carolina
1 review
0 helpful votes
  • Send Message
February 15th, 2022
Verified purchase

The way member credits work don't feel super great a lot of times. For instance, I would like to get some of the underwear options using member credits. However the value on them is in the teens which makes it feel like a waste since the credit costs about $50. I wish there were two packs of underwear or similarly low priced items that member credits could be used on.

Date of experience: February 15, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Rob,

We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user louisef497
Australia
1 review
0 helpful votes
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May 13th, 2022

I've been trying to cancel my subscription. It's almost impossible. Especially if based outside of America. You'll have to cancel your bank account and change banks to succeed in getting this leech off your back.

Tip for consumers:
Don’t

Service
Value
Shipping
Returns
Quality

Date of experience: May 13, 2022

Thumbnail of user gavinl82
North Carolina
1 review
1 helpful vote
  • Send Message
September 4th, 2022
Verified purchase

I saw on the website a 2 for 24 deal so obviously I took it, without the knowledge I would be signed up for a 50 dollar a month membership that pretty much evens out the deals they give you with a ridiculous membership price. On top of that I tried to cancel my membership the first time I saw the charge, and thought I did, but for the next few months I was still getting charged. Horrible customer service as well

Date of experience: September 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Gavin,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about membership Our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user wendyb1197
Nevada
1 review
0 helpful votes
  • Send Message
December 1st, 2022
Verified purchase

I am very happy with my entire Fabletics experience. Unfortunately I am also experiencing the affects of the current inflation and have to cut the extras for awhile. Keep rocking it out, I'll be back!

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Wendy,

We really appreciate the review. We value the comments you made regarding the website and are delighted that you are enjoying your shopping. We look forward to hearing from you in the future!

Best,
Lia

Thumbnail of user sharleenf1
Canada
1 review
0 helpful votes
  • Send Message
November 11th, 2022
Verified purchase

We've loved almost everything we've bought from Fabletics, and on the rare occasion something doesn't fit or work for any reason, the return process has been very smooth and the customer support is incredibly helpful.

Date of experience: November 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sharleen,

Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!

Best,
Renz

Thumbnail of user morganc92
Kentucky
1 review
4 helpful votes
  • Send Message
June 21st, 2019

If I could give this company a 0 star I would. They have charged my card multiple times without my knowledge even after several calls, live chats, and twitter posts attempting to get my account closed and credit card information deleted. Then instead of giving me a refund as I should get, I had to fight for weeks to get the refund I deserved because they insisted that I needed store credit.

Date of experience: June 18, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Morgan,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.

Best,
Ivy

Thumbnail of user rebeccaf13
California
2 reviews
11 helpful votes
  • Send Message
February 2nd, 2015

This service is a SCAM! We tried the subscription for our first outfit and the clothes are okay, but then you are inducted into the $49 a month "membership fee". What do you get for your $49 per month? The privilege of ordering from Fabletics and nothing more. If you forget to cancel you are charged this fee anyways. I would rather save that "membership fee" and go shopping at Lulu Lemon!

Tip for consumers:
The shipping took a long time after ordering. The company has your money for a couple weeks before sending you your product. I don't know how anyone can justify paying $49 monthly for the privilege of shopping on a website. Crazy SCAM!

Service
Value
Shipping
Quality

Date of experience: February 2, 2015

Thumbnail of user sarahe197
New York
1 review
1 helpful vote
  • Send Message
July 7th, 2019
Verified purchase

I tried to exchange an item and after getting message saying it was on its way they called again to say it had been cancelled, with no explanation or no attempt to correct the issue. I had to beg them to put me on a list to tell me when the item came back in stock, which they said they would but they didn't. Their online chat system didn't work at all.

Date of experience: July 7, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Sarah,

First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.

Best,
Ivy

Thumbnail of user reneep101
Mississippi
1 review
1 helpful vote
  • Send Message
June 14th, 2019

I bought a couple of tops that were average quality. Unknowingly I signed up for a membership - very deceptive. I was charged 49.95 for three months. When I tried to chat online with them, they said they had to get someone else to help me and never responded again. One giant headache. I called and they said they can't refund me the $150 they basically stole from me. I will never shop there again and will tell everyone I know about my story. Shame on you Kate Hudson. Bad brand. I contacted my bank to demand my money back.

Date of experience: June 11, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Renee,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user lyndah129
Colorado
1 review
1 helpful vote
  • Send Message
August 31st, 2020
Verified purchase

I have tried to cancel and ship my membership multiple times and you continue to with drawl money. I'm tired of having to call every month to get this straightened up. I have told all my friends to spread the word about your shady business practices. Once i get this resolved i will never join this again and I would not ever suggest for anyone to try it. It is a scam.

Date of experience: August 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Lynda,

Thank you for writing a review! We are sad to hear if you're thinking of canceling your account. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user siobhanc8
GB
1 review
3 helpful votes
  • Send Message
May 15th, 2019

This company is a scam. They trick you into becoming a VIP member and will charge £44 a month. All this does is give you a discount on their clothing. Beware. If you have bought ANYTHING from them in the past please carefully review your bank account and check they have not been charging you monthly. I feel so angry and embarrassed that I have fallen for this con of a company.

Date of experience: May 11, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Siobhan,

We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.

Best,
Ivy

Thumbnail of user kimmieb12
California
1 review
0 helpful votes
  • Send Message
April 1st, 2023
Verified purchase

I used to love my membership and felt the value that came from Fabletics. I feel like the quality the last few months has not been as good as in the past. But, mostly….the clothing is becoming to trendy to where it isn't realistic to working out…just going out to look athletic. I miss the basic leggings that would stay out while I worked out. Now….they have weird zippers and other features that are not ideal for working out.

Date of experience: April 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Kimmie,

Thank you for the feedback about your experience with the products you got from us. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user astrag
Astra L.
Arizona
1 review
0 helpful votes
  • Send Message
February 3rd, 2023
Verified purchase

Products were good. But did not realize that by ordering I was signing up for a subscription. I do like like being enrolled in monthly subscriptions, especially at $59 plus dollars a month. So I basically threw away $59

Date of experience: February 3, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Astra,

Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user dianem1372
New York
1 review
6 helpful votes
  • Send Message
December 20th, 2020

I blame myself for not paying attention. Bought a pair of pants two years ago never bought another thing. Without realizing it they enrolled me in a subscription service for $49.00 a month. I've been paying that for two years. Never received coupons or deals. Called them and cancelled it. They are refunding me only $600 dollars of the $1200 they screwed me out of. Don't do business with them. Products are also substandard!

Date of experience: December 20, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Diane,

Thank you for writing a review regarding our VIP Membership. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user pegn1
New York
2 reviews
1 helpful vote
  • Send Message
September 3rd, 2015

I joined Fabletics in January 2015 and am happy with everything I have ordered. The clothes are good quality and the VIP membership makes them reasonably priced compared to other brands. I have only skipped one month without incident.

Date of experience: September 3, 2015

Thumbnail of user erinc53
Canada
2 reviews
11 helpful votes
  • Send Message
July 22nd, 2016

I was away early this month and I forgot to skip the month. My account was just billed $67. When I called to complain, the representative basically told me it was my fault for not skipping the month as I have done in prior months and that it will be 5-7 business days for a refund.
I had no issue with the clothing I received but I do not need a new workout outfit every month. I was completely unaware of the monthly commitment until a month after I subscribed.
Somebody needs to stop this company.

Date of experience: July 22, 2016

Thumbnail of user traceyg32
Michigan
2 reviews
4 helpful votes
  • Send Message
June 30th, 2017

Website browser goes too fast so you can not sort through items properly, then when placing an order, it does not understand that the billing and shipping address are the same. I had to call customer service, and because it's linked to JUSTFAB. I called customer service which lasted 33 min. Then I was disconnected, when I went back on line, the $ 69.33 total became $ 219.21 and I had to call customer service again and held on the phone fr another 6 min. Wait time. Kate Hudson, love your products but your website controllers are horrible. I am not recommending the website to anyone.

Tip for consumers:
change the website

Service
Value
Shipping

Date of experience: June 25, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Tracey,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.

Best,

Samar

Thumbnail of user tinal351
Illinois
2 reviews
2 helpful votes
  • Send Message
September 30th, 2020

The customer support is horrible. I talked to a rep on the phone and he just plain out laughed at my situation. Then I took it to chat, the rep just left the chat without saying anything. There is 0 care in the company. They just want your money and build good relationships with celebrities. Such a horrible company overall.

Date of experience: August 20, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Tina,

Thank you for writing a review! We are sorry for the negative experience you have encountered with our Member Services team. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user randyg656
Illinois
2 reviews
0 helpful votes
  • Send Message
November 25th, 2023

My daughter bought something from them and they started charging her vip membership fee.
Very hard to cancel: I called on 11/25/2023 to cancel and they said there are 290 callers ahead of me. (5 hour wait)
Best way to cancel is put a stop on your card and file a fraud report against them.

Products used:
Gymware

Service
Value
Shipping
Returns
Quality

Date of experience: November 25, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Randy,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the membership. Our Member Services Team will reach out to you right away.

Best,
Allison

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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