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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,782 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

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Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,262
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,782)

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Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user samp581
GB
1 review
0 helpful votes
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April 24th, 2021

Ordered
some leggings clearly stated on website 2for £24 for VIP members upto 10 leggings. Got overcharged. Support team is ridiculous they say one thing one time then change there mind without informing you of change. Was told i will get refund but they changed there mind. Avoid at all costs.

Products used:
None

Date of experience: April 24, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Sam,

Thank you for writing a review! We would love to assist you further with the concern you had with your order. A representative from our Member Services Team will email you within 48 hours.

Best,
Dean

Thumbnail of user reginah9
Florida
2 reviews
31 helpful votes
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June 15th, 2015

I first signed up with Fabletics for their $25 outfit deal. It was made very clear that I would be signing up for a VIP membership and that my card would be charged $50 a month unless I skip the month in the first 5 days. Even when I missed the 5 five days twice they have always given me a refund. And whoever said they are expensive and mediocre quality must never have bought athletic wear before. Check out Lululemon where you easily pay anywhere from $80 upwards for just a pair of capris.
Fabletics clothes are funky, fun and good quality. I've been with them for almost a year now and have bought several outfits from them.
In case you're wondering, no, I don't work for them and no, I didn't get paid to write this review.

Tip for consumers:
Write reviews to get more points for free stuff.

Service
Value
Shipping
Returns
Quality

Date of experience: June 15, 2015

Thumbnail of user ruthc57
GB
1 review
3 helpful votes
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March 7th, 2017

Like a fool I bought the discounted outfit which seemed a fabulous deal but which I never received. They said I did. Live in a very safe rural area and have never had parcels go missing. Then the £44 monthly charges started despite my emails requesting cancellation and a refund. No reply to emails and ringing is hard. They are all trained to get you to stay in and 'spend you growing credits'. They should be investigated and closed down. Do yourself a favour and walk away. So many fantastic options on the high street for Activewear.

Date of experience: March 7, 2017

Thumbnail of user jacquiep10
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

I have been purchasing my fitness, yoga and Pilates work out outfits from Fabletics for years now. Even just going for a walk, on the treadmill, yoga mat, Pilates machine or gardening outside, these outfits are my 'go to' move-ability companions. I love the movement the materials allow and the comfort afforded on relaxing days. I am not, by any means, an exercise buff due to Rheumatoid Arthritis and it's limiting factors. When I am capable and am getting out there, Fabletics exercise outfits are my favoured. Looking good while focusing on stretching and mobility is a bonus and a capability booster too!
Thank you for keeping me fabulous and capable Fabletics designers! I am very pleased with your products.

Service
Value
Shipping
Returns
Quality

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jacquie,

We are glad you are enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user alishah64
Missouri
1 review
1 helpful vote
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October 4th, 2020
Verified purchase

I love everything I bought! The only downfall is there are regular calls needed to customer service for promo codes not working, gift cards not working, and checking on items availability because the site is not up to date... that being said... it's totally worth the trouble to get some of these great deals on leggings and things! Powerhold is my favorite! There is a learning curve to find out which styles will be your best fit, but once you find it, it's smooth sailing.

Date of experience: October 4, 2020

Thumbnail of user racheld49
Virginia
1 review
5 helpful votes
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October 9th, 2016

You're automatically charged ~$50 every month unless you log onto their website and elect to 'skip' the charge within 5-day period each month. You can't stop the recurring attempts to charge without calling their phone number, where they force you to sit and listen to minutes of sales spiels (I actually didn't make it until the end of the spiel it was so bad). They rebuff attempts to cancel accounts via email.

Customer service is intentionally unhelpful and obtuse - they're trying to create so much friction to disengaging with the company that you just give up. It is a terrible, terrible way to do business and it's really biting them. Here's a tip: if your product sucks so much that you have to slime and manipulate your way into keeping customers, you should probably just give up.

I strongly encourage anyone dealing with an unauthorized charge from this company to dispute it with their card issuer and place a stop-debit on the merchant.

Date of experience: October 9, 2016

Thumbnail of user amberv174
Illinois
1 review
0 helpful votes
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May 27th, 2022
Verified purchase

Great company, great clothes, great deals! The only thing that kinda sucks is their capris and almost everywhere come 2 inches above the ankle bone. A true capri should be mid to upper calf. I work in a very hot place and self esteem is too low for shorts. Unfortunately with the now days capris keep my ankles cool. So there's that.

Date of experience: May 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Amber,

Thank you for sharing your feedback regarding your shopping experience! We always like to know what our members are thinking so we know where to improve.  A representative from our Member Services Team will be contacting you immediately.

Best,
Kim

Thumbnail of user nicholek48
New Jersey
1 review
0 helpful votes
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January 27th, 2022
Verified purchase

I'm just so upset with the customer service with shipping time!

Order number *******875 was placed on 1/2/22 and it is now 1/27 and I have not received nor gotten any updates on it!

I also ordered the pink cheetah valentines pants and the sizing on the was completely off and there was a hole in the seem of the waistband.

Please help rectify this!

Date of experience: January 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Nichole,

Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services team will be contacting you right away to assist you.

Best,
Zeth

Thumbnail of user jessim91
Maryland
2 reviews
8 helpful votes
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May 7th, 2015

I made one purchase from this company and while I liked the outfit I bought, I was charged $49.95 monthly since then without my knowledge. I will NEVER shop with them again. I called and was told that I will be refunded the charges which is fantastic, but it never should have happened to begin with. Beware of this company. It's definitely not worth it.

Date of experience: May 7, 2015

Thumbnail of user cristinav84
California
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

I've was a member for a long time was happy the first year but after had problems with shipping and receiving my packages. Then I noticed the quality of clothing just got cheap and fabrics shrunk really bad like the cotton shirts. For the cost of the clothes lol expected better quality! I stuck with you guys thinking it would get better but really didn't!

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cristina,

Thank you for sharing your experience with our VIP membership and the products we offer. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user alexsysh
California
1 review
1 helpful vote
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April 19th, 2019
Verified purchase

Overall my experience wasn't terrible. I did have some issues navigating the website and was not happy with the quality of leggings I received. The websites search engine does not bring up items with the same keyword searched for and the items on the site are listed over and over again. Rather than being listed once by style then with other color options shown below. Trying to locate exactly what you are looking for with an inaccurate search engine and repeated items was quite frustrating. The leggings themselves were very sheer which is sad coming from a company who stands by squat proof material. The other pair I ordered were not labeled correctly because I was unable to get them past my thighs. Both leggings I ordered were a size small, but I think one was actually an XS. I returned the items and am willing to give this company another try before choosing to cancel my membership.

Date of experience: April 15, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Alexsys,

Please accept our sincere apologies regarding your recent purchase with Fabletics. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.

Best,
Ivy

Thumbnail of user annmariep56
New Hampshire
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

I have attempted to place orders numerous times over the last couple of years. The order doesn't process and I will get an email stating they had to cancel my order giving 1 of two reasons. Either they could not process my credit card ( yet when I forget to skip membership for the month, they have no problem processing my credit card on file) or it's an inventory issue. It has happened so many times that it is not worth the trouble and I have been waiting to use my credits so I can cancel my entire membership.

Date of experience: April 1, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello AnnMarie,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your orders. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user jodyb289
GB
1 review
0 helpful votes
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June 8th, 2022

If you think that you're getting a deal for 2 leggings at the price of one think again, you instantly get put onto a VIP membership and if you don't skip the month between the 1st-5th of each month £54.99 comes out of your account. I will never buy from here again, very sly way they do it to get more money out of you.

Tip for consumers:
Don’t buy the 2 for £24 they take more money of you as they put you on a VIP membership instantly and £54.99 comes out of your account in the next few days. Sly way to get more money out of you!

Products used:
N/A

Service
Value
Shipping
Returns
Quality

Date of experience: June 8, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jody,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user zhelinc
California
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

I joined the member as the NEW VIP coupon, and I bought a bunch cloth and I loved the style and quality. However, since I got all I need for sometime on my first order, I've tried to skip the month for 3 months, every month I will click "skip the month" on the first day. However, only first time worked, the last two month although I clicked the button but looks like it didn't got through. I doubled checked my inbox, I didn't receive the "skipped the month" email like the first time. This is still a puzzle for me, why when I say the confirmation on "skipped the month" on the web but it didn't go through. Now I am forced to spend the two credit I got.

Date of experience: May 7, 2024

Thumbnail of user jamiek192
Wisconsin
1 review
0 helpful votes
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July 1st, 2020
Verified purchase

I've loved nearly every piece of workout wear from Fabletics. Their leggings are the absolute best, I especially love that they include pockets on most all of their styles. Also their bras are cute and comfy! Leggings are not see through and I can always trust them to feel nearly weightless and not roll down so I can focus on my yoga practice or workout.

Date of experience: July 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Jamie,

Wow! Thank you for loving our great products! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them! You can surely expect great styles on the website!

Best,
Nelle

Thumbnail of user heidis703
Georgia
1 review
0 helpful votes
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December 12th, 2023
Verified purchase

I placed a large order of Christmas gifts on 11.25.23. Tracking showed it arrived to my hometown 12.3.23. It said it would be delivered on 12.12 (which was a little weird it'd take that long to get to my house). I received an email on 12.12 saying my return was initiated. I never initiated a return and the tracking site still said it would arrive on 12.12. I called Fabletics immediately. They said they could try and reprocess my order but only 4 out of the 9 things I ordered were in stock! The things not in stock were my gifts. They were not helpful and when I tried to understand how this could happen, the answers made me more confused. They kept saying they were sorry but offered no solution. I will never order from Fabletics again.

Service
Shipping
Returns

Date of experience: December 12, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Heidi,

Thank you for sharing your experience with your order and the items we have online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user ambern90
Arizona
1 review
0 helpful votes
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September 30th, 2020
Verified purchase

I absolutely love the leggings from here; however, if you sign up for the membership it's very misleading, stating you can "skip" months that you don't see anything you want to purchase. If you skip the month it doesn't "skip" anything. All that does is add your $50 to your account so you're still billed each month no matter what. Additionally, you can not cancel online. You have to call and when I called I was the 284th caller and waited for 2+ hours to get through. Such a crap business model. I'd rather pay full price when I need new leggings than be charged $50 every month just for a 25% discount.

Date of experience: September 4, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Amber

Thank you that you are satisfied with our products! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.

Best,
Nelle,

Thumbnail of user michelea383
New York
1 review
0 helpful votes
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April 2nd, 2023
Verified purchase

Overall I like fabletics but sometimes the fit can be weird. I often find the waist is tighter but the hips and butt are roomy. Some of the materials do not stay put when you're working out and I'm constantly having to adjust them. My favorite is the powerhold because it stays in place and has the best fit. They are made well. I've never had any pilling or loose seems.

Date of experience: April 2, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Michele,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product sizing. Our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user brittanym518
California
1 review
0 helpful votes
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February 3rd, 2022
Verified purchase

I was sold on trying out Fabletics because of the sale they were offering. The product is wonderful and high quality. I decided to cancel my membership because I don't need new workout gear every month (I mean really, who does right?), and the customer service rep made it really easy to cancel.

Date of experience: February 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brittany,

Happy to hear that your concern was taken care of! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Renz

Thumbnail of user akshayb11
Maryland
1 review
1 helpful vote
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August 9th, 2021

I saw an ad with Kevin Hart and I liked the shorts so I bought them. But the next thing I know is I was (thanks to the fine fine print) subscribed to a membership and my card got charged for frigging $49 bucks 3 times, 2 times after actually canceling the membership and getting a refund for the first time. They bank on your stupidity, so if you are stupid fabletics is for you.

Service
Value
Shipping
Returns
Quality

Date of experience: August 9, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Akshay,

Thanks for your effort in writing a review! We are sad about the negative experience you had with our VIP program. We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user dedey
Arkansas
1 review
0 helpful votes
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July 7th, 2019
Verified purchase

I've ordered leggings and one top. The leggings were great quality, the top ran quite large. I do struggle to make the top work. What I dislike is, even I return they will provide a credit. The problem with the credit is that you have to use it on regular price items and cannot combine with any deals, discounts, or sale items. So MY money cannot be spent the way I would like it to...

Date of experience: July 4, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello DeDe,

Thank you for sharing your feedback with us regarding the unpleasant experience you had in Fabletics. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user madelined92
California
1 review
0 helpful votes
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April 2nd, 2023
Verified purchase

There's a sale every day but it the same stuff over and over. I can't tell the difference from one legging to the next and instead of showing one style and listing all available colors, they make it look like there's all these different styles and make you scroll through all of the same things. The best sales are given to new people just signing up, and after that the prices and sale prices are never as good. I've found the site to be slow, and the customer service reps have not been customer friendly at all. I'm thinking of discontinuing but need to spend my member credit first. I'm finding it difficult to sing a thing I want in the color and size I'd like to have it in. I'm very disappointed all around.

Date of experience: April 2, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Madeline,

Thank you for taking the time to let us know about your thoughts on the products, sales, and prices we offer. We strive to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user mitsuruc
North Carolina
1 review
2 helpful votes
  • Send Message
June 12th, 2019

Customer service does not really exist. Placed on hold indefinitely on the online chat and over 30 minutes hold to cancel membership. Their shipping and order processing times are pretty ridiculous considering the competitors they have and their clothing is so-so for the price. Not worth the hassle to purchase sub par products.

Tip for consumers:
If you are looking for high quality pants, Lululemon and Victorias secrets are much better for the price and service quality.

Products used:
Mila pocket and mesh leggings

Service
Value
Shipping
Returns
Quality

Date of experience: June 10, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Mitsuru,

We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user curtiss383
Canada
1 review
0 helpful votes
  • Send Message
October 1st, 2022
Verified purchase

As a male the selection and monthly drops sre pretty limited and disappointing. There's nothing special about the designs, and most of all, the price increase for your monthly credit just isn't worth it (depending on item). I can't justify a shirt or shorts for $60, Im in Canada so my credit is more,. You're better off paying for the item via card. I've been a "VIP" for over a year and the only time I've benefitted was the day I signed up and had access to whatever VIP pricing sale was at the time. On a positive note the items I have purchased are decent quality and comfy.

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Curtis,

Thank you for sharing your experience with the monthly member credit and the items we have online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user staceyk192
New York
1 review
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

Not sure why i continue my 'membership' here. The items ive gotten have been nice - but your sport bra's just dont ever fit right. The last outfit i got - the top was described as a bra - but it offered absolutely no support at all - so its not really a bra - but a top.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Stacey,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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