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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,781 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,261
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,781)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user karenc3666
Oregon
1 review
0 helpful votes
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April 3rd, 2023
Verified purchase

A few years ago was great...Hard to find size needed and tops are mostly bras and crop tops - same as everywhere else. Yitty is awesome for inclusion. But, Fabletics is missing the mark for those of us who want something less revealing that has style. Went to Fabletics store in Washington Square to try to find something. Knowledgeable staff could only offer one boxy top when I said no crop tops or bras. Ready to cancel.

Date of experience: April 3, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Karen,

Thank you for providing feedback about your experience with product availability. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user tehsinj
Canada
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

Clothes didn't fit as well as I'd hoped. Leggings had a shine on it I wasn't expecting and returns seem to be difficult. I also missed the cut off period for the vip trial and was charged a month unexpectedly. Not too fond of fabletics.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Tehsin,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with the fit of our products and that you got charged unexpectedly. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user alyssap221
North Carolina
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

I had times where I would forget to skip and the credits honestly aren't worth. You're basically buying whatever you are getting and some stuff is even cheaper than monthly fee if you just outright buy it. So I'm my opinion it's not worth it.

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Alyssa,

Thank you for sharing your experience with the membership. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user collind50
Washington
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

The products I received were great, the 2 for $22 shorts deal was awesome and the only reason I was interested. The $58 monthly fee is worthless. The 2 for $22 deal goes away and I only get ONE item per month worth less than the $58 you would be spending. There is no point in staying a "VIP member" being that it costs more than just purchasing items when you need them or they go on sale (which happens often).

Products used:
2 for $22 shorts

Service
Value
Shipping
Quality

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Collin,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Thumbnail of user mm1401
Jamaica
1 review
0 helpful votes
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August 9th, 2022
Verified purchase

In this day and age, having a different billing and shipping address is pretty normal. My card was charged and my order approved until 2 days later (when my order should have already shipped) when I get an email to say that "My billing address could not be verified". However when I reached out to them to let them know that my billing address was correct, they in fact said that my order was cancelled not because the billing address could not be verified, but because I had a different billing and shipping address.

This is quite frustrating because I shop on most sites with a different billing and shipping address and do this without issue. I must now wait 2 days for them to reactivate the account and then also reach out to them for them to replace my order. I also ordered with rush shipping so I could get my items before I specific date... that clearly will not be happening.

Tip for consumers:
Don't try sending your order to another address if you have another or would like to gift

Products used:
All

Service
Value
Shipping
Returns
Quality

Date of experience: August 9, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your orders. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user dougd440
Illinois
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

It's usually difficult to find something that I like on line in the store. Sizes fit differently, depending on the cut, so I like to try on. I love the idea of pairing, but find that the optional pairing offer doesn't go with what I want as the core option. Love the brand. Wear it daily.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 5, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Doug,

We value the comments you made about the sizes of our products. Please be assured that we will make every effort to ensure that this will be resolved. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!

Best,
Lia

Thumbnail of user julietag12
California
1 review
0 helpful votes
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December 4th, 2021
Verified purchase

As a member it's cool to be able to grab some first looks and some cute outfits, until you get them and have to return them. Returning is easy, but the problem is that by the time you return the item, there aren't any items left because they're sold out. So, you are left choosing from items that you may not like or other limited options, which sometimes aren't what you want.
Besides this hiccup, I like fabletics. I've been satisfied with their products, for the most part, and when I don't like an item, I can easily return it.

Date of experience: December 4, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Julieta,

Thank you for writing a review! We are very sorry to hear that the items you like are sold out. We value you as a member and want to make things right! Our Member Services team will be contacting you within 24-48 hours to help you further.

Best,
Chad

Thumbnail of user kristyc2
Ohio
1 review
24 helpful votes
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March 18th, 2015

After buying my first outfit, I found a charge from fabletics less than 2 weeks later... which I found out was a monthly charge for being a member. If I would have known this in the first place, I would never even bought an outfit. I called the number listed on the website for membership canceling which led to a number with an automated recording that said "this number has not been assigned". I finally was able to cancel my membership by getting the correct phone number from using the websites online chat. Instead of refunding my money they gave me store credit, which I don't want. Horrible experience and horrible business. The whole thing is a complete scam, there should be no fine print when becoming a member and buying clothes.

Date of experience: March 18, 2015

Thumbnail of user nickia8
GB
1 review
4 helpful votes
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January 12th, 2018

Dont go near this company! Taken lots of money and wont refund it and the goods are not even that great. My bra top has ripped already. They are just out to rip you off. Im fuming that they are getting away with it. Why hasnt someone stopped them?

Date of experience: January 9, 2018

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Nicki,

We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.

Best,
Sherry

Thumbnail of user quinnb42
Iowa
1 review
0 helpful votes
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January 19th, 2021
Verified purchase

Horrible! I did the 2 for $24 deal and paid for the shipping and tax. When my order arrived I was missing one pair for shorts and contacted support. They said one of my shorts were out of stock so just sent one. They charged me for one pair at $28. I ended up paying more for one pair than 2 at $24. When I contacted support they could not refund me for the missing item and said I had to pay for tax and shipping to send me another pair. Knowing they messed up before I said no thanks. Now I'm stuck with an overpriced pair of shorts and am missing the other one. I will NEVER shop here again.

Tip for consumers:
Just don’t do it. It is not worth the hassle and time

Products used:
Shorts

Service
Value
Shipping
Returns

Date of experience: January 19, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Quinn,

Thank you for sharing your overall experience with Fabletics! We deeply value your business with us and your feedback is important for us to hear. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user derekh535
Georgia
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

I pay $50-$60 for a member credit and cheaper prices on something you should already be getting cheaper prices on. For instance I have a member credit. I can only use that to buy one item or I'm stuck to whatever is in the bundle which is never the best stuff and the sizes are always off. So if I wanted to buy the shorts they make I do like (and I think they know they are popular) I have to spend a member credit thereby making the shorts $50-60 bucks. So in the end your paying for expensive stuff anyway.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 5, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Derek,

We regretfully note that we received your feedback regarding the VIP program. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Thumbnail of user ritap16
Indiana
1 review
11 helpful votes
  • Send Message
January 27th, 2016

fabletics.com
I never got a deal for first outfit for $25.00 nowhere does it explain that. I don't understand how it is affordable either? The commercials are false advertising. I don't blame Kate Hudson. Love her. I wouldn't want to put my name to that company. Shop TJ MAXX best brands at lower prices! Heck even go to Forever 21. They have cute workout stuff at affordable prices! Forget fabletics.com. Thumbs down.

Date of experience: January 27, 2016

Thumbnail of user katec410
Florida
1 review
0 helpful votes
  • Send Message
March 1st, 2023
Verified purchase

I feel like I am being ripped off monthly. I joined when Fabletics started. It was a good deal with great clothing. Now everything is always half off and the quality has gone down. I pay 55 monthly to get a credit to buy something that is always 30 dollars or less. Once I use my credits, I am done for good.
Tired of overpaying to have the clothing fall apart after one wash. I am sure this review will land like every call I have ever made to customer service for help. In the basin of the deep ravine of "I don't give a damn".

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Kate,

Thank you for taking the time to leave a review. Your feedback about our pricing and member credit usage is important, and we would like to address this as quickly as possible. We would also like to discuss further our product quality. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user christinej973
Illinois
1 review
3 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

I was roped into this membership month after month, in an endless cycle of not wanting to lose the credits I'd paid for, struggling to find something worthy of my credits, inevitably ordering something that half of the time didn't workout, returning, and round and round again. They make it intentionally difficult to skip a month (the 1st 5 days of a month - as opposed to anytime in advance of an upcoming month). Big waste of money.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Christine,

Thank you for taking the time to leave a review. Your feedback about our selection and quality is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user mariaf1481
Costa Rica
1 review
1 helpful vote
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December 1st, 2022
Verified purchase

I was new to Fabthletics and accidentally got charged. Now that I know how it works, I don't like it. There is something about being charged the membership that's doesn't feel right. If people can skip why have it at all? The brand is burdening customers with having to take that extra step of skipping for us to avoid spending money we don't necessarily want to spend. It's just not the business model for me.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Maria,

Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away. 

Best,
Renz

Thumbnail of user anal231
Canada
1 review
1 helpful vote
  • Send Message
February 5th, 2020

Quality is mediocre. But. Their sizes are most of the time not the right fit, I know my size perfectly well, yet some of the tops have been either too tight (completely flat chested) or too big; leggings are a bit better; I bought a jacket and is at least 1 size more than it says.
Worst thing: you get trapped into the monthly remembering to skip the month or get dinged if you don't. I just called and cancelled my account, they said they can't delete the info (credit card and other personal info) now I have to call them again for this in 3 months! Apparently this is the law. Bunch of bs, now I have to remember to call them again to delete something they should do automatically in the first place.:(
Don't sign up! Just order from a normal' sports website, so many much much better way bigger brands out there. Fabletics has been a huge disappointment all the way to the end, and not for lack of giving them chances...

Date of experience: February 2, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Laura,

We’re sorry that the quality and size of your item was not what you expected. This is not how we do business in Fabletics. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Ivy

Thumbnail of user michelles3231
Canada
1 review
0 helpful votes
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May 20th, 2022
Verified purchase

I like the quality of the clothing. My issue is with how they handle their member credits. If I forget to skip a month they will charge my credit card $69 US dollars. This is part of the membership agreement which I am fine with. My issue is that they do not give you the full value of your member credit. For example if there is an item that is on sale for 39 or 49 dollars they require you use your full member credit (value $69). This is a bit of a scam in my opinion and has made me question if I want to continue my membership.

Date of experience: May 20, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Michelle,

Thank you for taking the time to provide us with your thoughts on the VIP Membership Credit. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user katem931
Virginia
1 review
0 helpful votes
  • Send Message
October 2nd, 2022
Verified purchase

I have been a Fabletics member for years. I recommend it to all of my friends and family. I gift a lot of their clothing, especially their men's line, around the holidays. Nothing I've bought has shrunk, lost its elasticity, or has been damaged. The membership is worth the price!

Date of experience: October 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kate,

Your loyalty and support as one of our members are highly appreciated. Giving you, excellent service is always a pleasure. We guarantee 100% satisfaction on all products and services you purchase from us. Thank you!

Best,
Mary

Thumbnail of user jacobs1041
New York
1 review
0 helpful votes
  • Send Message
October 2nd, 2022
Verified purchase

I've placed multiple orders and they are constantly late. The estimated delivery date just keeps changing all the time and this leaves one unable to plan. This has become such an issue that I'm canceling my membership as the vouchers they keep giving don't really help - you always have to spend more to benefit from them and even then that delivery will now show up on the specified date.

Date of experience: October 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jacob,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our delivery service and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user mariet151
Michigan
1 review
0 helpful votes
  • Send Message
October 4th, 2019
Verified purchase

I purchased some item on 09/07 or 09/08. Got notification they were out of stock (again) so I called and the gal cancelled my order. Then the waiting began for MY money to be returned. I realized that my order had been reversed on Friday, 09/27... 09/27!
This was after 3-4 calls asking where my money was and reiterating that I wasn't sending anything back, my order was cancelled.
And stop with the cutesy e-mails. "Oops, it looks like there is a problem with your order" act like a grown-up, let me know what's wrong with my order, oh, and perhaps suggest an alternative. I'll be cancelling my subscription to Fabletics. This company has Let me down too many times.

Date of experience: October 1, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Marie,

We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.

Best,
Ivy

Thumbnail of user amandak18
Colorado
1 review
6 helpful votes
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August 7th, 2014

I love almost all of the products I have ordered. I would like to start by saying, do not listen to their size guide. Pick your normal sizes and it will be most accurate. Also the biggest negative in my opinion is shipping. They kind of suck. A lot. For example, I just recently ordered a couple things on Sunday the 3rd of Aug. It has been 4 whole business days, and they have not even shipped my order. And that isn't the longest I have waited either. One time it took them 7 business days to ship my order. It took about 2 weeks to get my items. Seems a little ridiculous. However, I will say the quality of their product is spectacular for the price you are paying as a VIP member. I would love them so much more if their shipping was not so damn slow.

Date of experience: August 7, 2014

Thumbnail of user izzyc15
Ohio
1 review
0 helpful votes
  • Send Message
June 12th, 2020
Verified purchase

I was surprise that a company like Fabletics withdraw money from my account during the pandemic. I wish they would have send a reminder email before withdrawing. I just lost my job and my husband restaurant closed. I thought it was pretty crappy hiving the situation everybody was going through.

Date of experience: June 1, 2020

Thumbnail of user bobbim2
Iowa
1 review
5 helpful votes
  • Send Message
May 1st, 2015

I did not order because I saw the ongoing monthly charge and trying to contact you in any way always brings one back to your home page to purchase an outfit. Though I did not, nor do you have any billing info on me, I no longer wish to receive your mailings. I do not want to get involved with such business practices. Your reviews are less than positive and found that those who did give you their billing info were quite frustrated trying to get away from monthly charges. NO THANK YOU!

Date of experience: May 1, 2015

Thumbnail of user joryb9
Louisiana
1 review
0 helpful votes
  • Send Message
May 30th, 2022
Verified purchase

Everything I order is extremely cheap and I will not be purchasing again. The monthly charge is a way to keep customers but if the clothing was designed better then you could sell more. Spent too much on marketing and not enough on the items themselves. I'll never order again.

Date of experience: May 30, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jory,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with our product quality and monthly credit.  Our Member Services Team will contact you right away.  

Best,
Allison

Thumbnail of user latressaj
Georgia
1 review
15 helpful votes
  • Send Message
September 17th, 2014

I just ordered my outfit and I have high hopes (its a three piece: including a top, sports bra and leggings) and it was less than $40. I don't know if they changed the website or if no one else read what was clearly presented to them, but they definitely charge for monthly access. I plan on canceling my VIP membership if I don't see anything I like in the first three months.

Wish me luck with customer service if that happens

Tip for consumers:
READ THE FINE PRINT before you start complaining on the internet.

Value

Date of experience: September 17, 2014

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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