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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,260
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,780)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user barrier2
North Carolina
1 review
5 helpful votes
  • Send Message
March 9th, 2018

I must be dumb because when I did my first order I did not see anything that indicated that I would be charged $49.95 to be a member. The worst part is that they charge you $49.95 if you DO NOT ORDER? What the heck? Some of us are on budgets. If I had known this I never would have done this. Shame on Kate Hudson... she has enough money. This is deceptive. Plain and simple. I just called them to cancel and to demand my money back. They said they did... we will wait and see. Plus, their clothing is no more better than what I can buy at my local mall or REI.

Date of experience: March 7, 2018

Thumbnail of user hayleyh131
Ohio
1 review
0 helpful votes
  • Send Message
May 1st, 2023
Verified purchase

My experience in store is always amazing. The store manager Stacy is amazing and some times Jesse is the one to help, she is equally wonderful.
I always know what deals are going on. They are all willing to help me with decision making and letting me know if I picked something up if it has an outfit so I can use a credit. Always an overall GREAT experience.

Date of experience: May 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Hayley,

Amazing feedback! It was really a pleasure doing business with you and providing you with a great member experience! Thank you for choosing Fabletics! Hope to hear more from you in the future!

Best,
Allison

Thumbnail of user jimt957
Washington
1 review
0 helpful votes
  • Send Message
April 1st, 2023
Verified purchase

Bought two pair of pants, which I like. What I didn't like was that somehow through my purchase I got signed up for membership and Fabletics billed my credit card for membership a couple weeks later.
I had no idea when I bought the pants that this was happening. So with that said I quickly cancelled the membership. And I will have a hard time purchasing from Fabletics again as now I don't trust the company. To bad because I like the product.

Date of experience: April 1, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Jim,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works and that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user guestd8
New Jersey
1 review
0 helpful votes
  • Send Message
December 4th, 2019
Verified purchase

By that, I mean my Salesgirl was the best. I was buying a gift and she took extra time and effort to find something to match that was affordable. But I am a veteran senior shopper and I don't feel you should sign up for a club to get a good sale price. Just Not customer friendly.

Date of experience: December 1, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello,

Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!

XO,
Ivy

Thumbnail of user francinea46
Connecticut
1 review
0 helpful votes
  • Send Message
April 19th, 2022
Verified purchase

The associate sales rep is always so helpful and goes above and beyond to make sure I have the best items that align with my figure and life. She sets me up with supportive sports bras and leggings that can take me from the gym to quick lunch with friends. Fabletics make me feel confident and beautiful.

Date of experience: April 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Francine,

Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing Fabletics items! We hope you will always have a fabulous experience with us in the future!

Best,
Mary

Thumbnail of user jadeb36
Texas
1 review
2 helpful votes
  • Send Message
January 12th, 2019

The leggings, I admit, are some of my favorites that I own. However, the way they make you go about purchasing and joining their VIP membership is a scam. They charge you $50 a month to be a VIP, and while it gives you the opportunity to skip a month, it is a short window. Additionally, if you do pay the $50 for a month, it gives you one store credit. However you cannot use this store credit until you have at least 2, forcing you to pay an extra $50 to use what you've already paid! I do NOT recommend signing up, as there are other places to get good leggings that do not try and scam you out of money!

Date of experience: January 10, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Jade,

Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Thumbnail of user loriw891
Illinois
1 review
0 helpful votes
  • Send Message
April 4th, 2023
Verified purchase

This was an unauthorized purchase, and despite having to contact 4 different people to address this issue. I'm still having to deal with this, I will not leave a review on products that I did not order nor receive. Thank you for this opportunity to relive this stressful experience again.

Date of experience: April 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Lori,

We regretfully note that we received your feedback regarding the purchase on your account. Please be assured that we will make every effort to ensure that this will be resolved. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!

Best,
Lia

Thumbnail of user joelles50
Idaho
1 review
0 helpful votes
  • Send Message
April 6th, 2023
Verified purchase

It's difficult to find a pair of leggings to trust...as a curvy female. I have been a Fabletics fan for over a year now, and I love the quality and flexibility they offer. I have used them for crossfit, cycling, walking, and just about every other functional activity there is.

Date of experience: April 6, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Joelle,

It is our desire to keep you satisfied with our quality products. You are our inspiration for doing our best. Thank you and remember, we value you!

Best,
Allison

Thumbnail of user kelseyl
Georgia
1 review
11 helpful votes
  • Send Message
August 5th, 2014

I have no idea why everyone is complaining. First of all, I did find the site by seeing their introductory offer to buy my first full outfit at $25. Great deal! What probably seperates the five star reviews from the one star reviews is when checking out they didn't read the terms of the contract, which they probably hit " I accept the terms". C'mon guys. If you have read it, you would have known you are signing up to be a VIP member, PLUS they stated clearly you have two options at the beginning of the month, buy something or simply skip the month and you won't be charged the 49.95. But yes you do have to log in your account and select skip the month... Takes probably a minute out of your day and you have five days to do it. PLUS they send a "welcome to VIP" brochure along with your purchase again stating the terms of the agreement. You guys will not win if you try to take Fabletics to court. Everything was stated in fine print & the clothes are super high quality.

Date of experience: August 5, 2014

Thumbnail of user alis417
Canada
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

Fabletics is my go-to for leggings and pants! They're so much more comfortable, they last longer, and you can actually wash them without pilling and damage if you follow the label. I always look here first if im looking for clothes. Value is great for the great quality you get.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ali,

Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products at affordable prices.

Best,
Mary

Thumbnail of user javierj52
Texas
1 review
0 helpful votes
  • Send Message
November 4th, 2022
Verified purchase

I have ordered bottoms from "The one" and "The fundamentals" collections as well as shirts from the "Training day" collection, all fit great and the fabric is awesome. The only thing is you run out of certain colors too fast. Would love another pair of "The one" shorts in Khaki.

Tip for consumers:
I have nothing to add, the site is pretty user friendly.

Products used:
Slacks, polos, shorts, long sleeve jerseys, underwear, and ankle socks.

Service
Value
Shipping
Quality

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Javier,

Thank you for taking the time to leave a review. Your feedback about our selection is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user dionw25
North Carolina
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

The clothes are great but the customer experience is not. It takes 3 weeks for products to get to my house. Also my wife tried to order some stuff and her order was just cancelled without reasoning. I love the shorts and want to give y'all a chance but your customer service is not up to par

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dion,

Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this and someone from our Member Services team will be contacting you right away to assist you.

Best,
Zeth

Thumbnail of user maryannep39
Canada
2 reviews
0 helpful votes
  • Send Message
December 1st, 2022
Verified purchase

I ordered 2 items and am used it being shipped together. In this case it was not. So I called Fabletics to ensure the other piece was coming. The representative was informed & checked quickly to confirm it too, was on its way. The 2 nd item arrived surprisingly fast.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Mary-Anne,

Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!

Best,
Renz

Thumbnail of user melissah2151
California
1 review
0 helpful votes
  • Send Message
February 1st, 2023
Verified purchase

Advertisements and emails show cute styles, but almost 100% of the time these styles are sold out. This is a routine event and I end up spending my monthly credit on the same black leggings that I can rely on. This is why I often put my month on hold

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Melissa,

Thank you for taking the time to leave a review. Your feedback about the selections is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user lynnl653
New York
1 review
0 helpful votes
  • Send Message
April 4th, 2023
Verified purchase

Have had nothing but good experiences with Fabletics, from service to quality of products. The only negative I can think of is that sometimes certain products run a little to the large side (ie sweatshirts), so I have to remember to order a size smaller. Once I figured out the system, however, the sizing is very consistent.

Date of experience: April 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Lynn,

It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!

Best,
Lia

Thumbnail of user brendam747
Texas
1 review
1 helpful vote
  • Send Message
August 15th, 2020

I was excited to order. Then, I got the bra. Who designed a bra like this for a top heavy woman? The padding moves around and IT DOES NOT support me at all. I am trying to figure out how I can take a sewing machine to it to improve it. Won't order from them again. Awful!

Date of experience: July 16, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Brenda,

Thank you for writing a review regarding the product that you've got. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user victoriam782
Mississippi
1 review
0 helpful votes
  • Send Message
October 23rd, 2021

Overall the products are not worth the money! I've ordered several different items and have been disappointed every time. On top of the quality not being good, it's takes over a week to receive your items in the mail. I don't recommend wasting your time or money on these products.

Tip for consumers:
Don’t.

Products used:
None

Service
Value
Shipping
Returns
Quality

Date of experience: October 23, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Tori,

Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our products. We value you as a member and want to make things right! Our Member Services Team will email you within 24-48 hours.

Best,
Chad

Thumbnail of user kylieu3
South Dakota
1 review
2 helpful votes
  • Send Message
August 11th, 2020
Verified purchase

I have been trying for 6 months to stop the automatic membership. When I call, they say I have to do it through my account but my password won't work. I'm told to reset password, but I never get the email to reset it. This has been a very disappointing circle with no results. Please cancel my automatic membership fee at the beginning of every month. Thank you!

Date of experience: July 12, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Kylie,

Thanks for writing a review! We are sorry to hear if you are thinking of canceling your account. We value your feedback, so our Member Services team will be contacting you within 48 hours for further assistance.

Best Regards,
Nelle

Thumbnail of user davidl4830
Louisiana
1 review
0 helpful votes
  • Send Message
August 4th, 2022
Verified purchase

Loved the product, but the VIP membership and monthly membership fees is not a model that makes sense for a company with such a limited product line. I don't need a new supply of athletic shorts and shirts every month.

Also, so frustrated by the constant virtue-signaling in the website and marketing. I would love to just shop for athletic clothing without being preached to about every social-justice issue.

Service
Value
Shipping
Quality

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello David,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user charlottel29
GB
1 review
3 helpful votes
  • Send Message
February 10th, 2018

Would give this site 0 stars if I could. I too fell under the scam of unintentionally being a 'VIP member' which charged £44 from my account without my consent. When I rang to ask for my money back I spoke to a very patronising lady who refused to give me the money back but thankfully cancelled my membership. I have spoken to my bank and am hoping to get the money back but it's not for definite. Scam.

Date of experience: February 7, 2018

Thumbnail of user joseo422
Illinois
1 review
0 helpful votes
  • Send Message
August 11th, 2022
Verified purchase

Fabletics is a brand of great potential. It delivers clothing made of good materials and beautiful design. Here is what needs to be improved:
- Fix the delivery: The ETA is never accurate, and updates are received only when the package arrives or leaves a handling facility, which doesn't mean much.

- Fix the app: It does a good job showing the clothes details, but it is slow and glitchy.

- The Franchise short is the best shorts I have ever had, I have three, and I would have more if there was an option in white or bone. I appreciate the creativity in bringing new looks and understand the concept of "once and gone", but keeping a low stock of white Franchise shorts won't break the bank nor the concept. The same applies to The Training Day Polo, because the 24-7 Polo is not good to work out or wear on a hot day. The material does not let the head from the body to flow through.

Thank you.

Date of experience: August 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jose,

Thank you for writing a review! Your feedback about our delivery is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user arikr1
Canada
2 reviews
2 helpful votes
  • Send Message
July 16th, 2019

I am 100% sure i bought two pairs of leggings as a guest and still had over $62 canadian come out of my credit card for 6 months after, when I asked for a refund they only refunded me 4 out of 6 months that were charged, the other two they kept as credits towards outfits, I called again and said i don't want outfits, I've tried your leggings and they're garbage, the thread comes apart all over the place. I did not agree to the member ship because i haven't signed anything and ordered as a guest. Refund me because I am not using those credits and want out of the membership garbage I did not agree to... no other online store does this ( old navy, children's place or aerie to name a few I buy from)

They do what they want and i receive nothing for it? Nope! Refund me my money and i'll decide where I buy my damn yoga outfits.

Date of experience: July 16, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Arik,

When our members are unhappy, we’re unhappy... Let us make it up to you! A representative from our Member Services Team will contact you shortly to assist you.

Best,
Ivy

Thumbnail of user alysony7
Massachusetts
1 review
0 helpful votes
  • Send Message
May 27th, 2022
Verified purchase

I subscribed to Fabletics to completely refresh my workout wardrobe. I was able to get amazing leggings (more than I needed), shorts and nice workout jackets for a great price. The leggings are made so well that I know they'll last me a while. I can say the same about the workout jackets/quarter zips, too. The comfy cozy clothes are the best, I live in my jogger pants. The colors are great and you can mix and match sets. I didn't get any work out tops because I like the tops with built in bras and I only saw 2 during the course of my subscription. Despite that, I still love everything I got.

Tip for consumers:
Use it to completely refresh your workout wardrobe. Also helpful to use as a gift for someone!

Products used:
Leggings, shorts, joggers, track jackets, quarter zips, socks

Service
Value
Shipping
Quality

Date of experience: May 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alyson,

Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!

Best,
Dean

Thumbnail of user dvorahr
Canada
1 review
0 helpful votes
  • Send Message
November 1st, 2022
Verified purchase

Fabletics is rated 'We avoid' overall by the website goodonyou. Eco. I have been a VIP member of Fabletics for many, many years and I think the products are of high quality, however, I am not willing to give my money to a company that doesn't stand behind good manufacturing processes for the environment, and who doesn't have high labour standards for the people who work there. I ended my relationship with Fabletics about 2 months ago after reading this: https://directory.goodonyou.eco/brand/fabletics I also shared my thoughts with the company when I ended the relationship and they responded to me saying they were taking my feedback seriously. Having said that, I see no efforts toward change.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dvorah,

We appreciate the feedback you shared regarding our manufacturing process. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Thumbnail of user rachelc1102
Missouri
1 review
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

I have been the the Leawood store twice and both times I have had great service. The associate is sweet and so helpful. I have found the quality to be excellent. Only frustrating thing is that often sizes we need in the desired styles and colors are not available, in store or online. Seems like may be time to pick up inventory levels. Another thing I have noticed is shipping times for this company is a good 7 days+, seems like that could be improved a bit.

Tip for consumers:
Order early

Products used:
Shorts

Service
Value
Returns
Quality

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Rachel,

We appreciate your feedback, on your shopping experience. We will be emailing you right away for assistance.

Best,
Tina

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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