Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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After having this account for about 6 months, I realized how much I have been overpaying for the same quality items that I could just go pick up at the neighborhood Target. I don't need a monthly membership to purchase a tank top regularly priced at $49.95 to be discounted to $6.30. I have been dupped into thinking that because a celebrity is wearing it that it must worth more... NOT! Great items, but not worth paying a $45.00 a month membership to get them.
Tip for consumers:
My tip is to go to Target. Not as cheap as a walmart pricing, but they have equal quality in their workout clothing.
Products used:
a variety of items
Date of experience: December 27, 2021
I desperately want to cancel my Fabletics account, but I have so many member points that are difficult to combine and used to get rid of them and then allow me to cancel. I hate how you have the Fabletics logo now on the leggings it's terribly tacky! I also think that your new styles are cheap looking. You used to have classy looking styles to choose from
Date of experience: April 4, 2023
Hello Julie,
It is with great regret that we received your feedback regarding the VIP membership and the styles of our products. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I love that i always find great outfits and deals. However the prices are in USD which makes the items more expensive after the conversion to CAD. It will be nice to have a store in Canada where we can also have cheaper prices.
Date of experience: November 1, 2022
Hello Zainab,
Thank you for sharing your experience with our items and the prices we had online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Watch your credit card activity. I "skipped a month" and they charged me anyways. I called and they are reversing the charges, but they did say that it was an IT problem on their end. No teling how many others were charged incorrectly.
Date of experience: August 23, 2016
I tried for months to stay with the membership however in the end had to request a refund for several months of fees and end the subscription.
I love the product and would still be subscribing if the issues were resolved. I began complaining and speaking with the agents in January to let them know the product I preferred was never in stock. They were kind but not helpful. They relayed that I have to shop on specific dates (the first few days of the month) in order to have access to the most popular items. I set a reminder on my phone and began shopping on the days suggested. As I shopped items would be removed from my cart or made unavailable. The subscription became a job and it was an awful experience. I even gave them one last chance by speaking with an agent (in May) to see if they could put items back in my cart. I tried everything to keep the subscription but in the end the actual shopping experience was just no fun and so I have found alternate stores to get my gear.
Date of experience: August 4, 2022
Hello Angela,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Out of four pairs of leggings only two are comfortable and stay up properly. Pictures are difficult to see what you're actually purchasing online. Having to cancel every month so you're not charged is ridiculous and time consuming to make sure it's canceled.
Date of experience: December 1, 2021
Hello Karen,
Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Ordered 2 pairs of leggings for $24 2 days after Christmas. Thought I was getting a great deal. No updates for a couple weeks, so I checked the website. Fabletics website showed shipped, but when I followed the tracking info, it showed package not received by shipper. Contacted Fabletics and they said they couldn't do anything unless it had been 15 business days after the date of purchase. Waited a month (in actual days) for something to change, until it had finally been 15 business days and the exact same information showed on my account as the day I ordered them. Requested a full refund and Fabletics refunded this purchase.
Date of experience: February 2, 2023
Hello Ashleigh,
We regretfully note that we received your feedback regarding your purchase. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I had a problem navigating the shipping portion of my order on your website. It wasn't allowing me to ship to someone other than myself. It took two customer reps to finally get satisfaction. One was great; the other was incompetent AND condescending.
Date of experience: February 1, 2020
Hello Atty. Helen,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
I find the website easy to use, great selections and I like that you can see different sized models in the clothing. I love my Fabletics leggings and sports bras! I wear them all the time, yet I haven't worn any of them out!
Date of experience: May 23, 2022
Hello Roxanne,
We are glad you are enjoying our website! We're also grateful you enjoy our unique styles and are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
This is the worst $#*! ever. I bought the most horrible dress which I could not refund and in addition, I got subscribed to a VIP crap that takes away my money every month and which I supposedly can cancel between the 1st and the 5th of each month... which option does not appear online. Now I finally could cancel this membership and yet, I got 50 euros away that will not be refund and that I'm compelled to spend in this shop. What a great business.
Date of experience: February 15, 2017
I have had better luck with fabletics pants than tops. I would like to see more in petites, both tops and bottoms. Most tops just don't work for me. I like comfort and coverage for yoga and weight training. They are all too long
Date of experience: January 12, 2019
Hello Barrie,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
My history with Fabletics has been as satisfying as a best friend relationship. I can count on Fabletics' to compliment and fit my style and lifestyle every time. Always there when I wonder what I am going to wear. I feel fabulous in them!
Date of experience: May 26, 2022
Hello Bobbi,
What an awesome review! Thank you so much for the positive overall feedback! Have a wonderful shopping experience in Fabletics! Hope to hear more from you in the future!
Best,
Lia
I purchased items in store and also ordered a pair of shorts. They were shipped to the wrong address and lost. No replacement has been sent and I can't get any help with resolving the issue. These were a gift purchased in early May.
Date of experience: July 1, 2022
Hello Sarah,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I never received this order. Still haven't! I had to call the post office and spent about two hours to find out that they don't know where my package is and then call fabletics. Fabletics redid the order except the item I wanted the most is no longer available. Fabletics says that three of the four items I ordered will be here tomorrow--June 2--but I will believe this when I have the package in hand. Why on earth would fabletics trust the post office with delivery?
Date of experience: June 1, 2022
Hello Kristen,
Thank you for providing feedback regarding shipping. We have a good reputation for satisfying our members, and we want to keep it. We have a dedicated Member Services Team that is here to help you in anyway they can. Someone is sending you an email right now.
Best,
Clark
I signed up for the monthly membership, but have difficulty finding where and how I can opt out between the 1st and 5th of the month. There is no reminder and no easy link to get to it like I received with other memberships.
Date of experience: May 1, 2023
Hello Jennifer,
Thank you for sharing your experience with the membership. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
I was supposed to receive my package a week ago and still hasn't come. All of the tracking information is gone and hasn't changed since. I was excited to finally buy fabletics but I would never buy from them again because of this experience
Date of experience: July 20, 2020
Hello Iyonna,
Thank you for bringing this to our attention! We are sorry to hear if you still haven't received your order. We value your feedback! Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Absolutely terrible online business. Terrible customer service. They sent me the wrong product and refused to correct their mistake. They signed me up for a costly monthly service without letting me know. They make it nearly impossible to cancel the membership, return anything, etc.
Date of experience: May 27, 2015
I'm not happy with the automatic billing that occurs each month.
Most of the items that I want cost less than the amount of the "credit".
I am waiting to use up my credits and then I will no longer subscribe to their emails
Date of experience: August 1, 2022
Hi Pamela,
We appreciate your feedback, on your VIP membership experience. We will be emailing you right away for assistance.
Best,
Tina
Ordered a swimsuit. Many days later, was sent a pair of joggers in size medium, which I cannot wear. Went online and customer service is refusing a refund, despite the fact that I did not receive the item that I ordered - this is illegal.
Products used:
None - I cannot wear the item I received. It is too big.
Date of experience: July 4, 2023
Hello Jennifer,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
It's always so easy to shop online. It is very helpful to read all the reviews so I can make size decisions based on other comments. Fabletics is probably one of the best at getting it right when it comes to consumers shopping online.
Date of experience: July 2, 2019
Hello Sandy,
Fabletics promises to provide you with latest, branded and high-quality products. We are always happy to serve members like you. Thanks a lot!
XO,
Ivy
Workout shirts hold odor onto them. Rarely used and I've had to soak I'm vinegar already. Can't claim being odor resistant when it's the quickest foul smelling shirts I've ever purchased.
Date of experience: May 30, 2024
I really like the Only Pants that I started with - they can be worn anywhere - golf, work, church, you name it! I'd like to get more in the future but I don't know if I can navigate their program for a year.
Date of experience: February 2, 2023
Hello Scott,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
I did not sign up for a subscription, luckily I checked my account and they had signed me up without my knowledge. They had stolen 2 months 55$ish dollars per month out of my account, I was able to have it returned through PayPal
Date of experience: January 4, 2023
Hello Cullen,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
This company is awful! A complete SCAM! I hope Kate Hudson realises how crap the company she has put her face to actually is!
Like everyone else I have ended up having £44 taken out of my account which they call 'credit' for me to use when I like... yes that is how my money works! I shouldn't have to use it with them!
I rang their customer services and spoke to two people who were not helpful at all! They just read from a standard script and didn't speak to me about the issue I had!
I finally got them to cancel my membership but I am still trying to get my refund back!
To make it even worse, the clothes are awful quality!
AWFUL AWFUL COMPANY! AVOID!
Tip for consumers:
DONT USE IT
Date of experience: October 14, 2014
Everything went great except it os VERY hard to swipe theougj the product pictures. Please fix this. I had to try several times every time. The pictures just won't slide left. Very difficult and annoying.
Date of experience: July 2, 2022
Hi Claudia,
We value our members, and your feedback about the website is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Meloney,
Thank you for writing a review! We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad