Fabletics

I loved Fabletics when it first came about. The workout clothes were fresh and fun. The perks were awesome and I felt I was getting a great value for the money. Over time, that changed. The website was always cumbersome, and a bit annoying. Clothes would appear in a search when my size wasn't available. That became more annoying over time. The styles tended to be boxy and short…not geared to people with long waists for the most part. The rewards program started out great (could get an entire outfit) to terrible (items that I would never want for a lot of points). Plus the points expires, which is crappy. Finally, I started to not like the styles.especially the celebrity lines. Fabletics became too gimmicky and woke. I am all for inclusion but I don't need a workout wear company preaching to me. Enough was enough.

I'm always so happily surprised with the quality, and true to size promise of fabletics! My leggings are perfect for running outside as well as withstanding heater power yoga classes. Fabletics quality and performance is comparable to other pricey competitors. I've been a VIP member for over a year and I'm always surprised with my purchase!

I spent what I thought was over $300.00 on the site and after waiting over a month, called to track my order, I was told there was no order! Be careful when placing your order! And, don't wait to follow up!
I'm so disgusted with my experience! Kate! I was a big fan, not any more!

I have purchased many items from Fabletics. The items are of good quality; arrived quickly and arrived in good order. But I could never get a sports bra that would fit me. I am normal sized, nothing special according to size, but just could never get one to fit correctly. I really do like the leggings.

I had to return my product and ask for a replacement as the item was too big. The website only gave me an option to replace with the same size. So I printed the return label and sent the product back. I called customer service to let them know I needed a different size, and they told me I had to wait on the new product to get here, knowing it was the wrong size, and do the process all over again. Even though they had not received the product yet! There was no way around it.

Fast Forward two weeks, and I still havent gotten the replacement that I have to send back to be replaced again. So frustrating.

I was ordering online, which is an easy process. For some reason, I was having trouble with my cart updating. I tried to do the chat box, waited 15 minutes with no response. I called customer service and had everything ordered and done within 5 minutes. It was very easy and the lady was very helpful.

Excellent, comfortable, durable and well made. Your items arrive in the mail in a few days. I wear mine everyday. Thank you Fabuletics for providing excellent service and clothing.

The clothing I buy are very nice and comfortable. The only thing I don't like is that if you don't skip the month, they take out money from your account.

In store visit soon after reopening with safety precautions. The two staff in the store made sure to keep capacity safe and also were very helpful to my daughter and I as we shopped and tried items non.

I became a member at the beginning of 2023, besides the 80% discount as a first time customer, I have not been able to use my member points. It's $59 a month & most items are less than thar. The bundles that cost more, the items are sold out. There's really no perks of being a member. I'm extremely disappointed with the membership.

Overall, I'm mostly satisfied as I love most everything I've ordered from fabletics! However, a couple items lately do not seem to be the same high quality that I've grown accustomed to over the years. A couple items, the fabric, fit, quality control are just not what I've come to expect. Also, there are not enough of my size in pants and leggings available in the colors, patterns, styles I initially joined fabletics for in the beginning. I'm xs-s tall... and lately the items I want to order are sold out in my size, even new items, so that is disappointing. I end up ordering colors/patterns/styles I only choose because what I prefer is not available in my size.

Many times when I decide to order my siz r is no longer available. I usually purchase the pure lux high waist 7/8 (capri) leggings size 1X.
Also if I do find my size the option of color is very limited.

You could say that if the consumer buys into the VIP Membership than it's buyer beware - but the first time you order you really pay attention to the 'first order for $$' and don't necessarily see the part about it is going to cost you money every month. It's online shopping - why would you think you were going to pay $49.95 each month? It might not be a scam but it is misleading as you don't expect the very high membership cost. I'd advise not shopping at Fabletics.

I ordered what I thought were my size leggings but when they arrived I was disappointed they were too small. I looked online and discovered the option to return them in person at a store near you. I didn't even know they had physical stores. I chose one near me and within minutes I had a different size and was attended to by a very knowledgeable employee. The whole experience was great and I love my leggings! I wear them to yoga class.

I do like the clothes, but the service is not so great. It's been months and I'm still waiting on one of my orders, but I was already charged for it. I also had a return an item that I wanted replaced with a smaller size and we just couldn't seem to get it completed either on line or with a live person on the phone. The result was me sending back the item and not getting a replacement or a refund.

When my order seemed to be stuck on hold at the warehouse, I called customer service and was told that the package had already shipped (it clearly had not - there was no tracking information). I asked for her supervisor, who then told me that it indeed had not shipped and was either not picked yet (because they were still backlogged from the Labor Day sale (really?) or that it had not been picked up yet by the carrier because they were backlogged too (really?). I asked for his supervisor - who was supposed to call me within 24 hours, but obviously that never happened. Miraculously - my order was packed and shipped the next day and I received it the day after that. Fabletics - get your act together and get some better customer service people overseas.

The issue was not on a way to resolution and our conversation was terminated by the system, no call back, follow up or anything. Having to start over again was daunting and frustrating and I wasting my time.

Loved the quality of my leggings! Only complaint was I ordered my stuff on a Sunday, said it would be delivered by Friday, but was not actually delivered until the following Wednesday. Took a very very long time.

I unknowingly jumped into the VIP membership because I saw an add on Facebook for a $15 outfit. My mom had just purchased one and I thought "hey, why not." Nowhere on the quiz that was required for the outfit did it say that you'd be signing up for the membership. I purchased an outfit, and then got the email saying what was going on. I was shocked at what I had gotten myself into. I called the company and asked to cancel the membership, but the representative was really unhelpful. She tried to reel me into staying in the membership by saying she'd add 500 points to my account (which I haven't seen). I insisted I wanted to cancel, and she said she'd cancel the subscription, my VIP order, and then charge it at full price. I had no choice but to stay in the membership. I'm very unhappy with this business.

Great product, excellent customer service
Only 1 issue with a pair of leggings and this was handled immediately. Was a meme we for over 1 year - great sales! Only high impact sports bra that worked for DD chest!

I purchased a pair of the men's workout shorts. The shorts are very comfortable to workout out in and do a great job of imitating more expensive gym clothes. I use them for HIIT and strength training. The short are ultimately great to workout in but quality is an issue. After three weeks of regular use I'm already noticing the stitching starting to fray in various areas of the shorts. Essentially, the shorts are breaking down fast. I've also had a horrible experience with their customer service department, they have to be the worst service department I've ever had to deal with. It was a nightmare and extremely tedious task to exchange a pair of shorts (white) that were semi transparent. Ultimately I do not recommend any purchases from this company... you lay for what you get and quality is the reason for how inexpensive these shorts are.

I really liked the clothes until I was upgraded to a VIP account. Suddenly I started receiving emails saying something like 'congratulations, you have a credit of $49.95 in your account. Enjoy spending it.' I thought it was strange to have a credit, especially one that was marketed as a gift. And then I realized that they were debiting my bank account with a recurring monthly charge and then congratulating me on having money to spend. Best way to lose any customer loyalty? Take money out of my account without my permission and then congratulate me on the 'credit' that just 'appeared' in my VIP account. And best of all? When I called to cancel the membership and demand a refund for the unauthorized charge, I was told everything was canceled and the refund was processed. It's been 3 weeks and there has been no refund. Does Kate Hudson know how poor this business model is?

I truly do enjoy Fabletics! All of their clothes, at least the ones that I have purchased, are very good quality! I think my only complaint is how long it takes things to process. I purchased a swim set a few weeks ago and the top was too big. It took a long time for the top to be exchanged and I was assuming that they would send me a smaller size. That was definitely not the case. They sent me the same size... On the plus side, I cut the tag off and thought that they wouldn't accept it, but they definitely did! Finally returned the swimsuit top, but now I am just waiting for my refund to come in... It has taken a while. Other than that, I have always had a positive experience with this site!