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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

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Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,260
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,780)

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Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user freddys56
Florida
1 review
0 helpful votes
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December 5th, 2022
Verified purchase

In short i have big thighs and the fit of the shorts any of the models i bought all feel restrictive and uncomfortable after prolonged use. The pants showed my crotch area way to much anytime I'm in a deep squat or standing. I bought large size to avoid this and had to pull my pants down just to avoid the embarrassment as I taught class.

Date of experience: December 5, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Freddy,

Thank you for writing a review regarding the items that you got. Our Member Services Team will contact you right away for further assistance. 

Best,
Lia

Thumbnail of user juans1083
Oregon
1 review
0 helpful votes
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October 11th, 2024
Verified purchase

Me sacaron dinero de mi cuenta sin mi consentimiento, y son muy buenos en robar. Nunca me mandaron lo que ordené.

Date of experience: October 1, 2024

Thumbnail of user cynthiad523
Maryland
1 review
0 helpful votes
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September 30th, 2020
Verified purchase

Even slightly larger sizes are non existent in the pretty colors and prints(anything above a large was marked as sold out, lucky for me I needed black). I received 1 email for shipment, but only 1 pair had shipped and to call to find out about 2nd pair, she seemed like I should have known they shipped separately, but that was not in the email.

Date of experience: September 1, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Cynthia,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.

Best,
Nelle

Thumbnail of user billd912
New Hampshire
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

I was duped into "joining" Fabletics including an unauthorized automatic monthly credit card payment which I absolutely did not want. I canceled immediately. Shame on Fabletics. They owe me $59 which will be the last transaction myself or anyone I speak to will have with Fabletics.

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Bill,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the VIP membership. Our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user donnac1315
Virginia
1 review
2 helpful votes
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March 1st, 2021

I was considering purchasing a couple of pairs of leggings. After the ad I saw today, no chance in hell! Just what I want is for everyone and their brother to feel that they can assault me just because I am wearing a particular article of clothing! The chucklehead who came up with that ad should be fired and the company should just fade away!

Date of experience: March 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Donna,

We are sorry to hear about your experience with our products! We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you

Best Regards,
Nelle

Thumbnail of user carlosm1036
California
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

I really like the jogger pants and they fit great but the size in the two shirts was completely off. I ordered 2XL which always fits me a little loose with every other brand but these shirts were skin tight, something I would never wear in public and not comfortable to try to wear indoors.

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Carlos,

Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user kt31
Canada
1 review
8 helpful votes
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November 8th, 2014

Had a similar situation to most others. Signed up, ordered an outfit, thought I had read the fine print, received the lovely outfit. Happy customer. Until I got an email giving me additional time to skip my November outfit. The email was the first I had heard of skipping months. I even half signed up again with a different email to make sure I had not missed the fine print. The VIP membership information was not clear. My call to customer service to cancel was a bit frustrating but I was firm. The sales rep explained a lot more detail over the phone of how things work but I was already ticked with the lack of transparency from the beginning. I no longer trusted the company to continue giving them my business.

Date of experience: November 8, 2014

Thumbnail of user geoffk33
Virginia
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

2 stars for design
2 starts for quality/innovation
1 star for cost
2 starts for transparency
4 stars for hype; Do not believe the hype

The VIP status is such fine print; so, my bad for missing it. A subscription model for clothing is the best cash cow gimmick in the industry and I fell for it. Once you opt out of VIP status, the only option is store credit - good luck using the credit on the overpriced items.

Will not return and will ask others to go elsewhere.

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Geoffrey,

Thank you for taking the time to leave a review. Your feedback about the VIP membership is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user maureenr280
South Carolina
3 reviews
0 helpful votes
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November 4th, 2022
Verified purchase

Fabletics employee tried to convince me I could still keep my membership. I am disappointed in the merchandise ie same styles and very unlivable colors and styles. The catalog devoted to plus size patrons is demeaning to large women. The models are not well groomed and look like " street walkers".
Just not my style.

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Maureen,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user christineb2488
Massachusetts
1 review
0 helpful votes
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May 1st, 2023
Verified purchase

Every size I ordered did not fit well. I am a size 12/14. I tried XL and XXL and everything fit so poorly for a normal size woman with hips and a waist. I even tried the scrubs and they fit horrible! My scrubs from Walmart are so much better. This company needs to do better. The bras I ordered in XL fit like a small. My 13 year old daughter can wear them and she is a size 2. I have reached out to many people at the company and never heard form anyone. It just shows that they just really want to make money off people instead of make clothes that actually work for normal people.

Date of experience: May 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Christine,

Thank you for providing feedback about your experience with the product sizes. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user alecm134
California
1 review
0 helpful votes
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November 5th, 2023
Verified purchase

So far I have purchased several items of clothing. The shorts I love. They fit well and look great. And with the VIP offer the price was great. The scrub jacket I like, but don't love. It looks great, is warm, comfortable, and seems to be well made. My only con about it is the placement of the side/hand pockets. These are further back than I prefer. After leaving an ok review of the jacket, I received an email suggesting that I could return the jacket if it didn't meet my satisfaction. Because I like the jacket more than not, I kept it. That is really good customer service and shows that the command is reading through the reviews that are left. Great job Fabletics.

Date of experience: November 5, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Alec,

Thank you for sharing your shopping experience with us. We are delighted that you're satisfied with the services we provide for our members. It has been a pleasure doing business with you! Have a great day!

Best,
Allison

Thumbnail of user emiliem38
Canada
1 review
0 helpful votes
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February 3rd, 2022
Verified purchase

If you're thinking of joining the VIP membership to save money on something you want, just don't. You are far better off paying the full price for the item once.
They say it's super easy to "skip this month" but the button is actually kind of hidden and the email reminding you to skip if you want is a promotional email hidden in the middle of 50 more promotional emails they've sent you. I do really like one pair of leggings I got from them but the sports bras I got are sub par. They quality of the bras reminds me of the quality you'd expect from Zaful, Shein, or a similar site (but of course they are 5x the price). I also find that the inventory runs out very fast so the things I want they never seem to have. I have canceled my VIP membership but really, never should have gotten it in the first place.

Service
Value
Shipping
Returns
Quality

Date of experience: February 3, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user ruths1708
Ohio
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

I wish I could be a member and place regular order without having to decline orders month when I don't want to purchase something. Otherwise I like the quality of Fabletic leggings.

Date of experience: June 7, 2024

Thumbnail of user hannahf8
Australia
1 review
14 helpful votes
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July 2nd, 2015

Placed an order, very exciting as the clothes look amazing and the price was excellent.

Paid for the order. The called the customer support to cancel the membership shortly after as I cannot fit the monthly costs into my budget. They tried everything to keep me as a member and when I politely refused they said the order I had placed would be cancelled.

I paid for the goods and confirmed the order well before my phone call. They have no right to cancel the order just because I do not wish to proceed paying them for the upcoming months. Very disappointed and annoyed. Kept my membership so I can get the order i placed and paid for, but once it's received I will be cancelling immediately. Not impressed.

Date of experience: July 2, 2015

Thumbnail of user abbef3
Pennsylvania
1 review
0 helpful votes
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February 2nd, 2023
Verified purchase

The website is way too slow to the point that it makes you not want to wait for it to load and I've tried it on phones, laptops, desktops. It's just not a very user friendly website. I didn't have a problem navigating the website, it's that the website is terrible. It's slow and also doesn't filter out the things that are not in stock even when you put in your size. The quality isn't the best and the prices keep going up. Last month for my membership before I cancel it.

Date of experience: February 2, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Abbe,

We are very sorry to hear that you have encountered a problem navigating the website. Our Member Services Team will get in touch with you right away. Thanks! 

Best,
Renz

Thumbnail of user ashleyk51
Iowa
3 reviews
3 helpful votes
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October 13th, 2016

I ordered an outfit from here and I loved it for great and very comfortable. I did not read very carefully so when I got the monthly almost $50 charge I was livid. When I called hey explained it to me and were very understanding. Refunded me my money and all all I have to do is skip the month if I don't want to be charged or simply cancel my membership

Date of experience: October 13, 2016

Thumbnail of user chenaev
California
1 review
0 helpful votes
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May 27th, 2022
Verified purchase

I would have appreciated Fabletics to stick with supporting true health and wellness. Collaborating with people that don't believe in true health and wellness is the reason for me leaving the membership. It takes the credibility of the company to a lower level I can no longer support with my finances

Date of experience: May 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Chenaé,

We appreciate the feedback you shared regarding the VIP membership. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Thumbnail of user kirstenm7
Canada
1 review
3 helpful votes
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April 13th, 2015

Ok, I admit, I didn't read the fine print close enough. Shame on me.
However... the order I first place I NEVER received and no one could ever tell me if it was shipped and how they shipped it, seriously? I doubt that! Then I called in to cancel everything and like so many people the first time I tried to call in to cancel (because of course that's the only way you can do it!) they hung up on me. Call back and again... really? You're going to waste not only my time but also my money. I don't think so. I can't comment on the clothing, cuz God knows where they sent it to, if they ever did!
Kate Hudson... I would be embarrassed to have my name associated to such tactics.

Date of experience: April 13, 2015

Thumbnail of user bregeitaj
Maryland
1 review
0 helpful votes
  • Send Message
May 30th, 2022
Verified purchase

My last order was returned clothing that was clearly not even washed or repackaged. HORRIBLE. This means that I was sent something that someone else had clearly either tried on or worn with no quality control measures in place. This says that this is not the type of company that I want to receive products from

Date of experience: May 30, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Bregeita,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our products. Our Member Services team will get in touch with you shortly to further assist you.

Best,
Dean

Thumbnail of user anneh91
Illinois
1 review
10 helpful votes
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March 14th, 2017

I liked their clothes but their customer service and billing department is a night mare. I got double charged for an order and they refused to give me my money back even though I proved it. Also the customer service lady was unhelpful and would not tell me her name and Id number. Definitely canceled my membership. Not worth it

Date of experience: March 14, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Anne,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with us. We value you as a member and want to make things right! A member of member services will email you within 48 hours.

Best,

Samar

Thumbnail of user laurad1830
Ohio
4 reviews
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

Sizes ordered have not been consistent. The last sport bra was too tight and I could barely get it past my shoulders although it was the same size I always order.
I don't like the recurring automatic ETF. I don't want or need a new workout outfit every month.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Laura,

Thank you for sharing your experience with our products and the monthly member credit charge. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user barbarav1123
Massachusetts
1 review
0 helpful votes
  • Send Message
May 2nd, 2023
Verified purchase

The sports bras are truthfully the best out there, so comfortable and supportive at all levels. The leggings are equally fantastic, little to no sliding down the waist! I do wish there was a larger catalog of items to pick from but paired with Yitty, the options are great.

Date of experience: May 2, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Barbara,

We appreciate the feedback you shared regarding the options we have. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Thumbnail of user alexanders635
California
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

I tried to buy a pair of exercise shorts because there was supposed to be a two for one deal. I don't know if I misread the fine print but along the process I ended up being signed up for a $60 membership subscription. When I saw that I was billed I was very upset and immediately canceled. Some weeks later I got the order and they didn't even send me the free pair of pants I just got the one pair I ordered. This place is a scam don't buy from here.

Service
Value
Shipping
Returns

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alexander,

Thank you for sharing your experience with your order and the VIP program. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user michellek135
Virginia
1 review
4 helpful votes
  • Send Message
October 10th, 2017

The concept of fabletics is vwry confusing and frustrating, I have "member credits" that I will have to loose (about $100) because when I went to order something just to use the credits down and cancel the subscription. It took the payment out of my card vs the "member credited". Do not waist your money or time on this website.

Date of experience: October 8, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Michelle,

We are very sorry to hear that you are dissatisfied with how the credits work. Please Allow us to contact you within 24-48 hours to make things right.

Best,
Sherry

Thumbnail of user jessicaj1334
Colorado
1 review
0 helpful votes
  • Send Message
March 19th, 2022
Verified purchase

I feel it is difficult to find an item/outfit that I like to use my credits on. I am often threatened with expiring credits, which I feel isn't fair. On the occasion in which I do find an outfit I like, there is a 90% chance that one of the pieces will not be available in the size or color I want.
I recently purchased a navy outfit and the pants are ill fitting and very thin. Since I ripped the tag off of them, I am now married to them, so they will sit in my drawer collecting dust.

Date of experience: March 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jessica,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. Our Member Services team will get in touch with you right away!

Best,
Dean

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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