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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,260
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,780)

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user andrews2830
Illinois
1 review
0 helpful votes
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February 2nd, 2023
Verified purchase

I bought 4 pairs of M boxer briefs and 3 pairs of pants.

Boxers are a little on the small side, but not bad.

I love the material used in the pants, but unfortunately the legs have horrible shaping to them. Very baggy and unflattering

Date of experience: February 2, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Andrew,

Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user emeryv8
Colorado
1 review
0 helpful votes
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April 4th, 2023
Verified purchase

I really appreciate the design of Fabletics clothing and as a shorter guy it is great to have the options of workout pants that fit well! I love the joggers for yoga, outdoor activities, and just lounging around the house. Thanks for the great product!

Date of experience: April 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Emery,

It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!

Best,
Lia

Thumbnail of user buchiw
SX
1 review
1 helpful vote
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December 3rd, 2018

It is a scam. They get you to become VIP without saying what that actually is and that they will charge you $50 a month for nothing. You can open the account online with zero problem. Try to close the account. That you can't do online by yourself. You need to go through a chat (if you get them and if they don't just end the chat one-sided) or call. They doing everything possible to keep you paying that $50 as long as possible. With my last order I select to pay with the credit from that $50. However the order is saying shipped and the credit is still there. Meaning to charge my credit card again instead of using the credit. Quality wise the leggings are nothing special. Don't do it. Go somewhere else

Date of experience: November 30, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Buchi,

We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user micaelaw4
Missouri
2 reviews
4 helpful votes
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December 22nd, 2020

Fabletics was a huge let down for me and I was a fool and tried it 3 different times thinking I ordered wrong the first 2 times. The leggings start out promising. Day 1 with new leggings are the best and then after the first wash it's downhill from there. 2 of my leggings are now so see through that I feel uncomfortable even walking without a cardigan, needless to say squat in them at a gym. 3 of my other pairs ripped, 2 on the hip, and the other on the side of my calf. The reason 2 have ripped on the hip is I have to yank up constantly as they fall down for the first mile of every run until I can produce enough sweat to hold them in place. I tried pockets, pocketless, super holds, high waisted, I tried different sizes. I have concluded it is not my fault. I am not terrible at placing orders. It's just the brand. Never again will I fall for the shiny 2 for $20. (And yes to keep it G rated, that's a picture of a playing card on my thigh to show how see through they are)

Date of experience: December 22, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Michaela,

Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user erica664
Massachusetts
1 review
0 helpful votes
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June 1st, 2021
Verified purchase

The site is very fluid when your in their predetermined category for you. It gets confusing when you want to shop for someone of the opposite sex. The site should also pair complimentary items with viewed item. For instance, looking at a pair of women's leggings should link to the matching top(s).

Date of experience: June 1, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hi Eric,

Thanks for your purchase and for sharing your feedback on our site! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user sharmilas16
India
1 review
0 helpful votes
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August 18th, 2022
Verified purchase

I'm happy with my order! I enjoy the quality of the fabric and how it feels. Although, a couple of stitches ripped whenever the product was placed on wooden places which I was a little disappointed about. Overall, I love the way this product fits.

Tip for consumers:
The leggings and bottoms are amazing, and the quality of the fabric is so comfortable.

Products used:
wide-leg pants.

Service
Value
Shipping
Returns
Quality

Date of experience: August 18, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sharmila,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user heatherf904
Virginia
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

I haven't been incredibly pleased with the material of any of the pants I've ordered. The crotch in the pants seem to be very short. I've tried different sizes, bigger and smaller, but nothing really seems to work. I've actually begun ordering pants somewhere else.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Heather,

We appreciate the feedback you shared regarding the products we have. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!

Best,
Lia

Thumbnail of user mariap1450
Wisconsin
1 review
0 helpful votes
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February 21st, 2021

I have mixed feelings regarding Fabletics. When I initially joined back in 2016, I enjoyed my shopping experience both online and in person at the Mall of America location. I was really pleased with the service I received, thought the product was high quality, and liked the many styles offered.

Now, nearly five years later, I am no longer please with the service provided by this company. Although they did provide me with a credit for an item I could no longer return, they were insistent that they would not provide me a credit for another item that I did not receive. Due to COVID-19, I was hopeful that the company would make an exception.

Also, because I am no longer a VIP member, I feel the prices of their products are very high. I do not plan to purchase products from Fabletics anymore, unless their pricing comes down quite a bit. Hopefully, I can someday become a customer again who receives quality product and exceptional service!

Date of experience: February 19, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Maria,

We are sad to know that you are not pleased with our prices, products, and service. We value you as a customer and want to make things right! Our Member Services Team will email you within 24-48 hours.

Best,
Chad

Thumbnail of user stephs7
Canada
1 review
18 helpful votes
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October 3rd, 2014

This is a complete scam. I have now been charged twice since I've tried to cancel. I have not received any of the clothing. I have received a confirmation number for cancelling which means nothing as they have not followed through with cancelling my payments.

Tip for consumers:
Pay attention to the fine print. I didn't realize it was a subscription.

Date of experience: October 3, 2014

Thumbnail of user johnw5570
Massachusetts
1 review
0 helpful votes
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May 31st, 2022
Verified purchase

Didn't know I would have to pay for a expensive monthly subscription for the prices you advertise, and once you do it for the first time you have no more "credits". And the prices are way too high without the membership for not a lot of size or color options

Very disappointed

Date of experience: May 31, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brian,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user yuliam7
GB
1 review
2 helpful votes
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July 11th, 2018

It is not clear that they start taking money out of your account after you check out as a VIP. I have not got my money back that have taken out of my bank account for two months before I noticed. Will be getting in touch with my bank to report fraud

Date of experience: July 11, 2018

Thumbnail of user dm559
D M. – Fabletics Rep

Hello Yulia,

Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with Fabletics! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.

Best,
Ivy

Thumbnail of user ashleyd1014
Illinois
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

You never seem to have anything I'm interested in, in stock. Some restocking needs to be done before I would come back. It seems like you only have XXS, XS and Small sizes. That's the reason I canceled my account.

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Ashley,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with product availability. Our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user anneg586
Florida
1 review
0 helpful votes
  • Send Message
February 1st, 2023
Verified purchase

I'm disappointed with the products, the return took almost a month to receive credit back. I never heard back from the emails I sent inquiring the status. I'm going to give it another try and see if my experience is better with my next order.

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Anne,

It is with great regret that we received your feedback regarding our return policy. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

Thumbnail of user jillz92
Virginia
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

I ordered a few things. I like the clothes, they are nice quality. Next thing I know, it's a month later and I'm being charged a recurring monthly $59 fee for a "membership" that I did NOT willingly sign up for. I called to cancel the membership and after being pressured 3 separate times on why I should keep it, I got them to cancel it. Although I wasn't successful at getting my $59 back. While I like the clothes, it is NOT worth the hassle.

Date of experience: April 1, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Jill,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works and that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user breed38
Minnesota
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

All the hype and I thought they'd be more exciting. I like that they seem like good material. I wish they had more variety in lengths. I don't only want to wear 7/8 or shorts. I like a good mid shin type pant. Wish there was more variety when we are subscribed.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Briana,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user aaronb563
California
1 review
0 helpful votes
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April 14th, 2021
Verified purchase

On the my first order, the wrong items were shipped (I ordered shorts and a shirt, and received women's shoes and socks). I mailed back the incorrect items, but have yet to receive my original order.

Customer service has been responsive, but not solution oriented

Date of experience: April 14, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Aaron,

Thank you for sharing your feedback regarding the incorrect item that you received. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user kamileej
California
1 review
0 helpful votes
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February 11th, 2022
Verified purchase

I love that the leggings seem true to size. I have tried other brands. Nothing can compete. I have no lunge-bottom issues.

I am short, so shorter sizes would be nice, but nothing to worry about.

I would really enjoy a selection of long tee shirts. I trust the bras and leggings. I would be inclined to trust tops, too

Date of experience: February 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kamilee,

Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping through our selection and product sizing.

Best R

Thumbnail of user amberg702
California
1 review
0 helpful votes
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February 5th, 2023
Verified purchase

I've been an off and on customer for 4 years. The fit and quality of the products are good but have decreased over the years. Prices have risen which you could expect but there are extra taxes and fees assessed now and the last few purchases have not been up to par.

Date of experience: February 5, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Amber,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and prices. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user dana842
Ohio
1 review
0 helpful votes
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August 11th, 2023
Verified purchase

Was very pleased with the products and service. Was disappointed that I was billed $59.99 for VIP enrollment that would have continued monthly had I not caught it the first month. I will take responsibility for not reading the fine print and acknowledge that Fabletics was very cooperative in allowing me to cancel and no longer be billed.

Date of experience: August 11, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Dan,

Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

Best,
Mary

Thumbnail of user garreta7
Utah
1 review
0 helpful votes
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February 13th, 2023
Verified purchase

Every time I try to add something, I get an error message that says "there was an issue." Also, the last time that I tried to buy something it didn't ship everything and still took my credits. Lame. I also can't seem to get in touch with anyone. What am I supposed to do?

Service
Value
Shipping
Returns

Date of experience: February 13, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Garret,

Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website while checking out. We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user lorenl17
Florida
1 review
16 helpful votes
  • Send Message
June 12th, 2016

After now reading these multiple reviews I realized how silly I have been to think a company would have good business practices! Me, like everyone here was duped into the VIP Membership unknowingly. Their automatic enrollment is not made clear at the time of purchase and the $50 charge came out of nowhere forcing my account into overdraft charges. I will never shop with this sleezy company again and I will do my best to report these practices to the Better Business Bureau.

Date of experience: June 12, 2016

Thumbnail of user lashawndab
Washington
7 reviews
19 helpful votes
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October 3rd, 2015

I have purchased a few outfits from this company and they have yet to disappoint. The outfits are sexy, comfortable and best of all well made. They are also versatile and can be converted to day and night time looks. Their shipping is fast and their customer service is friendly. I recommend this site to friends and clients.

Date of experience: October 3, 2015

Thumbnail of user abhiramg
Kentucky
1 review
0 helpful votes
  • Send Message
June 19th, 2024
Verified purchase

Wonderful products with affordable prices and the quality is simply superb and also the pattern and colors also pretty good and mainly the material is super soft and elegant.

Date of experience: June 9, 2024

Thumbnail of user andreah402
Georgia
1 review
0 helpful votes
  • Send Message
September 30th, 2020
Verified purchase

The introductory 2 for $24 was a bust. They didn't fit (so I returned the items), huge gap in the back of the capri pant, & the shorts were very short; also, neither item was as tight as I expected... they were both "compression," or@ least they were supposed to be. In the meantime, I can't seem to get a replacement. The 2 for $24 offer is no longer applicable, & everything that catches my eye is always "sold out." When I tried to take advantage of the "50% off Everything" Labor Day sale, it wouldn't give me %50 percent off in the "cart." It would apply the 50% off while the item was selected, & I was previewing the pictures & description... but once I placed it in the cart, %50 off $74 (retail), not %50 off the VIP price, which is what was displayed while previewing. At this rate, I'll just order some panties, call it a day & close this account. Shopping is supposed to be fun, this is too much work & game-playing.

Date of experience: September 11, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Andrea,

Thank you for writing a review! We are sincerely sorry for the negative experience you have encountered when processing your return. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user emmae123
Ohio
1 review
14 helpful votes
  • Send Message
February 20th, 2020

Don't buy from fabletics! Their website is very confusing, so u think your getting a great deal. But their "vip" program is not a good idea instead they will charge you $49.95 a month if you don't cancel by the fifth of every month. Their costumer service sucks. They refused to refund my money. Do not buy it is a scam!

Date of experience: February 17, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Emma,

Thank you for writing a review! We are sorry for the negative experience you have encountered. We value your feedback. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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