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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

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Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,260
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,780)

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Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user courtneyl79
Texas
1 review
0 helpful votes
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July 1st, 2019
Verified purchase

Your sales associates are amazing and so helpful. I wish the store had more stock. I know if a new collection comes out, I have to try to shop it right away or else everything will be gone. I went for the Maddie Z collection and I shopped only two days after it dropped and the store barely had any sizes.

Date of experience: June 28, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Courtney,

Thank you for sharing your feedback which we deeply appreciate. We value your opinion and see it as an opportunity to learn and improve. Thank you!

Best,
Ivy

Thumbnail of user emilya627
New Jersey
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

I really enjoy my fabletics pieces and I've been a member for several years now. That said, I think the clothes without membership are overpriced, so I always have to log in to skip the month and it's pretty annoying to miss it, because then I have to spend that money that I wasn't planning on. I almost cancelled a few months ago, but then they offered to automatically skip the month for me for a while so I stayed. I am always tempted by new styles and discounted items. Half my wardrobe is fabletics! I just don't always have time to shop or skip.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Emily,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user aubbreem
Washington
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

I am a bigger girl who had broad $#*! shoulders and I get so excited when I see all the new stuff and then go to click on it and it is sold out in my size. I would buy so much more if I had the size option in a lot of things

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Aubbree,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user johnc9179
Maryland
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

The pricing structure for these clothes is absurd. Monthly charges of $50 for clothes marked up to $90 that are only worth $35.

The shorts aren't bad; I like them a lot. The pants are all meh. But who wants to enter into a monthly overpriced agreement for shorts? How many gym shorts do you need? The 'drop' is just ludicrous.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello John,

We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user heatherz179
California
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

Fabletics has always provided a great experience for me. The staff is always super friendly and treat me like I am one of their best friends. I honestly love going into the stores for that reason alone. And the clothes are super cute and a great price. I also love that they are always coming out with new styles so I am never bored with what they have. Their return policy is also great. I feel like if I end up not liking something I order online, I can always return it super easy.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Heather,

We love you and your wonderful review! It is great to know that you are happy and satisfied with our service. It is always our goal to serve you the best we can and we are glad to know that we delivered.  

Best,
Tina

Thumbnail of user michaelb8549
Colorado
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

Most importantly, I love the products. The clothing is very comfortable and there's enough variety to suit my needs. I love the mens products and my wife loves the women's products. The prices are good on their own, and you can time sales and strategically use your monthly credit to find even better deals. I was able to quickly and easily return any products that didn't fit.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Michael,

Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!

Best,
Dean

Thumbnail of user sandyw389
Texas
1 review
0 helpful votes
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July 2nd, 2022
Verified purchase

It is extremely hard to even reach a representative. I have never had a response from Facebook messenger. The online chat has dropped me more times than not. I have also had multiple calls lost in the middle of the conversation. So when and if you are able to reach a representative there is not much they can do besides apologize and give you $10 off your next purchase. The $10 is never ready at check out, and I have to try to reach another representative again to have them apply it. If you have a rush shipment that is late they will not reimburse the shipping fee until your package arrives. Even though the representative is in agreement that the package is late and has yet to be delivered. Once you get your late package you have to try once again to reach a representative to finally be reimbursed for the shipping fee.

Date of experience: July 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sandy,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our products and services. Our Member Services team will get in touch with you shortly to further assist you.

Best,
Dean

Thumbnail of user duncanb82
Arkansas
1 review
0 helpful votes
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September 30th, 2020
Verified purchase

I purchased a gift card for my girlfriend for her birthday. I got an email confirmation that it was purchased and the email for my girlfriend was correct as well however, we never received the gift card. We called several times trying to get the gift card or just the money put on her account but every person we talked to said they couldn't help us. They kept giving us different phone numbers to try and tell them out problems. It was an absolute mess and waste of time. I will never try to buy a gift card from them again. Absolutely awful.

Date of experience: September 1, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Duncan,

Thank you for writing a review regarding your gift card! We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user aarons911
Texas
1 review
0 helpful votes
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June 11th, 2022

When I placed the order, it told me 5-15 days. I promptly closed the window and moved on in my life.
A week later I get an email telling me that my order has been delayed.
I call and no one can or will give me a rough timeline as to what kind of a delay I am looking at.
Later that same day I get an email saying that my package has magically shipped and will be to me by Friday.
Awesome.
Friday comes and goes without delivery.
I go back to that email and click to check the tracking.
It takes me to a page saying that tracking will become available when Fabletics gives them the items to be shipped.

At this point, I have received 3 different dates to expect my package, all within the 15 day expectation that was set at the outset, but because they felt the need to message me EVERY. SINGLE. DAY. With an ad or update, it feels like an eternity.

Tip for consumers:
Don't. Just don't.
Go to a different site.

I know the2 for $24 promotional offer is tempting but the force you into a renewing subscription to get it and then hold your product hostage indefinitely. Just go elsewhere and pay the extra $6 a pair.

Products used:
shorts

Service
Shipping

Date of experience: June 11, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about your order. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user aliciam476
Indiana
1 review
0 helpful votes
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July 1st, 2021
Verified purchase

I apparently didn't read the fine print somewhere that they automatically sign you up for a membership every month. I called to cancel and was given the run around and had to repeatedly ask for a refund on the membership fee. After 3-4 or more times asking was eventually told I would be refunded because they wanted me to use the fee as a credit. I did not want to use it as a credit because I was not happy with the clothes. Not a very good experience considering I work in customer service myself.

Date of experience: July 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alicia,

Thank you for sharing your overall experience with Fabletics! We deeply value your business with us and your feedback is important for us to hear. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user ce155
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

Comfy wear, quick delivery, easy returns. Edit: I just saw the bad reviews and wanna say, my experience has been lovely all around! I get compliments when i wear Fabletics and I don't hesitate to recommend the brand. I wear 2X for upset body and I love their bras! Customer service has been superb and quick.

Service
Value
Shipping
Returns
Quality

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Camillia,

Thank you so much for loving our brand! We are happy your items are a perfect fit! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user annaa429
New York
1 review
0 helpful votes
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October 11th, 2020
Verified purchase

I've been a member of fabletics for 10 years and I am always blown away by the quality of their workout wear! Everything is accurately described online, lots of inventory available, pieces stay intact during workout and over years of wear, and I'm always getting complimented! I suggest everyone try fabletics for amazing, affordable workout wear!

Date of experience: October 11, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Anna,

Thank you for sharing your wonderful shopping experience with Fabletics! This motivates us to do more and we promise to keep our standard in service, selection, and style just for you!

Best,
Nelle

Thumbnail of user kendrak1
California
1 review
3 helpful votes
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February 9th, 2015

My daughter (12 yo) ordered something and missed the $50 charge for a membership. I have tried and tried to contact the company to cancel her membership to no avail. We ended up closing her account and starting over. Good lesson for my daughter, shameful busy practices by Fabletics. Who has a membership for clothing purchases?

Tip for consumers:
Membership is a scam!!

Service
Value
Shipping
Returns
Quality

Date of experience: February 9, 2015

Thumbnail of user brettm345
California
2 reviews
0 helpful votes
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May 26th, 2022
Verified purchase

I'm 5 8 180, a little on the thicc side and your larges don't fit. Who are you using to base your sizes? Kevin hart wearing and xl? Confusing membership deal made me uncomfortable signing up as I didn't know what charges to expect. Nice material but awful sizing. I wear medium undies and shorts in every brand. A little big is no issue so I went large to be safe and now I'm thinking XXL would have been appropriate

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brett,

Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to also assist you with your membership concerns.

Best,
Zeth

Thumbnail of user emt27
Michigan
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

Canceled membership, fabletics reactivated and continued to take 50 every single month and wouldn't return the money to me, even though i barely used their site or bought anything. Was forced to use stupid credits for unwanted, limited option of clothing

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Eman,

Thank you for sharing your experience with the VIP program and products we offer online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user cristineh6
South Carolina
1 review
0 helpful votes
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May 30th, 2022
Verified purchase

I have about 15 different pairs of leggings from Fabletics because I am such a big fan of them. They are very stretchy and soft and come in many different colors.

The one problem I am having is that they do offer different style of the pants, which is wonderful. Sometimes I am having trouble with how the Large fits me. I bounce between a Large and XL, depending on style. If I rush and put on a pair really quick it might be the wrong style and size and then they end up falling down. I really do love the pants.

Date of experience: May 30, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cristine,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user jackieg22
Pennsylvania
3 reviews
2 helpful votes
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July 21st, 2015

I love this site! Since the beginning of my get healthy journey, I have been a member of fabletics and I must say that I absolutely love them. The clothing is unique, prices unmatched, and shipping and customer service is superb. My favorite thing about this site is the ability to "skip a month" if you don't plan on spending extra this month or you just don't have. Definitely a 5 star match.

Tip for consumers:
Never forget to skip a month if you don't want to buy anything because after the 5th of the month you can not cancel for the month and they will deduct the money from your account.

Service
Value
Shipping
Quality

Date of experience: July 21, 2015

Thumbnail of user maggieh6
Massachusetts
1 review
9 helpful votes
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November 6th, 2014

I love Fabletics! No offense, but all of you people complaining about the monthly fee-you need to read what you are getting yourself into. It is a GREAT deal. I like these pants more than Lulu and I like how you can choose inseams. These pants really hold and support and do an AMAZING job. I got a top with a built in bra and don't even think I will need a sports bra with it, which let me tell you, has NEVER happened! I definitely recommend this line and signing up as a VIP. It's fun! :)

Service
Value
Shipping
Quality

Date of experience: November 6, 2014

Thumbnail of user michellev26
Georgia
1 review
15 helpful votes
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March 15th, 2016

As most of you know fabletics advertises big time on Facebook. I got suckered in by the cute styles and the price. The capris I ordered where so cute but after two hours wearing it the color turned the white parts to light blue in the crotch area. It stained permanently. This is Very cheap clothing if the colors will bleed just by wearing it a few hours. I called to cancel my VIP membership that I had no idea I signed up for. Customer services was more about keeping me VIP then making every effort to give me an option to replace the pants or give me my money back. I'm very disappointed that Kate Hudson has her name to this. I would think she would read these reviews and try to get out of whatever sad business deal this would be.

Date of experience: March 15, 2016

Thumbnail of user haleyb43
Texas
1 review
1 helpful vote
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June 14th, 2019

I ordered a size small bra, which I am usually, and it was WAY too big. I then ordered a size small in leggings which fit perfectly, and ordered a second size small pair which were much too small to get onto my legs while still being comfortable. I get that the company is trying to be affordable, but they need better materials. They feel cheap and I would much rather spend more to get a better quality legging.

Date of experience: June 12, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Haley,

Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Thumbnail of user jocelynw80
Canada
1 review
0 helpful votes
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September 6th, 2022
Verified purchase

Whenever I am thinking I should cancel this subscription service (because seriously how much workout attire can one person need?), I will login to my account to find a credit which I didn't want or need. I will then realize I somehow forgot to skip a month and now need to use up the credit before I cancel. Then I will order an outfit (best deal) and without question one of the pieces will need to be returned and by the time everything is settled I'll still have some form of credit on my account, an extra outfit I didn't need and still unable to cancel the service.

Their product is very good. I have a ton of it from the past 6 years or so.

Date of experience: September 6, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jocelyn,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about membership Our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user keyanab3
Canada
2 reviews
0 helpful votes
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January 18th, 2022
Verified purchase

I purchased a snow leopard workout set (sports bra and pocket leggings). Both are size medium, which is actually a size up from what I usually get but didn't want anything to be too tight. The bra fit okay but didn't have any padding, which wasn't in the description. The pattern will hide any bumps or anything, but I prefer removable padding, especially from such an expensive site. The pants fit and didn't feel tight, but the pattern was stretched out around my thighs where the material stretched but not the pockets, so they don't look right and make me feel negatively about myself as I am self conscious about my legs.

Date of experience: January 18, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Keyana,

Thank you for your purchase and for sharing with us your thoughts about our workout clothes. Our member services team will get in touch with you right away to help you further. Thanks!

Best,
Renz

Thumbnail of user carmens211
California
1 review
0 helpful votes
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September 30th, 2020
Verified purchase

It's alright, I wanted to try it out but i just do not love the quality of the few tops and bottoms that I purchased. I even did a second month to give it another shot but it was still the same. It's also a pain the struggles you go through just to close your membership.

Date of experience: September 1, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Carmen,

Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user madelineh55
Texas
1 review
2 helpful votes
  • Send Message
August 9th, 2020

I'm giving a one instead of negative 1,000 because the clothing itself is pretty good, if you ever receive it... it took me six weeks to get my first shipment. They constantly lose your order, don't ship when they say they will, and they're always out of everything. The 2 for 24 special is good, (again, if you ever get them.) but other than that the prices aren't anything special. Customer service is absolutely, excruciatingly bad. I've spent more time on the phone or waiting than I have with anyone else. You'll get close and then it'll just hang up on you. And definitely don't trust their wait times, it's 5X whatever they initially quote. They make it EXTREMELY difficult in my experience to cancel or skip a month. Just save your money and get your leggings somewhere else. Also the website sucks in every way.

Tip for consumers:
Don’t use it.

Service
Value
Shipping
Returns
Quality

Date of experience: July 10, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Madeline,

Thank you for sharing your feedback! We sincerely apologize for the negative experience you have encountered. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user krystenu1
Texas
2 reviews
0 helpful votes
  • Send Message
June 17th, 2022
Verified purchase

You're charged $49.99 a month for an account credit. The credits accumulate and you can buy multiple items or outfits. If I want to get panties (fairly inexpensive item ~$20) it is 1 account credit. Same for an outfit priced at $69.99 - 1 credit. This system limits the options for you to use the money you already spent on the membership in a way that is easy and relevant to your needs. Do people actually use their $49.99 "credits" for any items that cost less than that? This is a sneaky way to cheat customers out of their money and it is unacceptable. The only alternative is to buy the panties without using your membership credit (another way for them to get more money out of you) or buy your panties somewhere else. Not a hard decision for me. I will be canceling my membership ASAP.

Date of experience: June 17, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Krysten,

Thank you for taking the time to provide feedback. Your feedback on our quality and credit usage is essential to us and we want to address it as soon as possible. Our Member Services Team will contact you as soon as possible to assist you with your membership concerns.

Best,
Clark

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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