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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,261
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,780)

Rating

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user chrisb3499
New Hampshire
1 review
0 helpful votes
  • Send Message
March 4th, 2023
Verified purchase

I ordered pants. Then I got pants. A binary rating system would be more appropriate here as there were only two outcomes to this scenario: 1. Getting the pants I ordered (thumbs up) or 2. Not getting the pants I ordered (thumbs down) This case, I got the pants (#1 Thumbs up) transcribing this outcome from binary to a five star system implies that the 3 stars in the middle of star # 1 (Thumbs down) and star # 5 ( thumbs up) seem to be arbitrary at best, but I will oblige accordingly as the rather frequent email requests to make a review have asked of me.

Thank you for the pants. My wife loves them. 5 star service (thumbs up)

Date of experience: March 4, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Chris,

We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!

Best,
Zeth

Thumbnail of user sarahw425
Washington
1 review
1 helpful vote
  • Send Message
July 4th, 2019
Verified purchase

It often says one left in stock but the add to cart button does nothing when it is clicked. It is very frustrating. If it is out of stock it should just say so and if in stock limited quantity left then I should be able to purchase. One of many bugs I have experienced on this website

Date of experience: July 1, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Sarah,

We’re sorry to hear about your recent experience with Fabletics and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.

Best,
Ivy

Thumbnail of user jeremyc52
GB
1 review
10 helpful votes
  • Send Message
July 14th, 2016

You will be offered a discount (20%) on your purchase if you sign up as a VIP member. What is hidden (or certainly not made as clear as it should be), is the fact you are signing up to a monthly subscription (£44). This is not made clear, and whilst the items could not be faulted, I will not use again due to underhand tactics. I had to rate one star to submit this warning, otherwise would be zero.

Date of experience: July 14, 2016

Thumbnail of user ala199
Idaho
1 review
0 helpful votes
  • Send Message
April 19th, 2022
Verified purchase

The shorts I bought are fantastic! Good material, good looks, and good feel. My only complain is that the 2 by 1 promo was not real. The add was promising a 2 shorts by $29.99 deal, but when you get into the website, that promo is nowhere to be found.

Date of experience: April 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Angel,

We are glad you are enjoying our products! Your feedback about our promos is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.

Best,
Zeth

Thumbnail of user britneyh1
Louisiana
2 reviews
16 helpful votes
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February 13th, 2015

I feel so scammed. Apparently there is a $49 "membership fee" you unknowingly sign up for when you place an order. When I tried to chat with customer service online, they said they could not cancel my subscription and that I would need to call customer service. I called customer service and it was like pulling teeth trying to get the rep to understand that I wanted to indeed cancel my subscription and that I did not want a credit to my Fabletics account, that I wanted a full refund. She eventually agreed.

Let me also say, that I love subscription services and have memberships with Stitch Fix, Graze, Birchbox and Bespoke Post; HOWEVER, these services were presented as membership services. I feel like Fabletics intention is to slip the $49.95 membership by it's customers. I suggest they enlarge the fine print fast.

Tip for consumers:
Tips for getting a refund:

Make it clear that you want refund to your bank, not your Fabletics account.

Tell the rep you want to cancel your subscription and make sure to get a cancellation number.

Get the rep's name and ID number.

Date of experience: February 13, 2015

Thumbnail of user lucash205
Michigan
1 review
0 helpful votes
  • Send Message
July 1st, 2022
Verified purchase

I saw the deal of 2 shorts for 24 and put my email in to get the deal. I felt as though I was not told about any sort of subscription and was automatically put on it getting me charged for an extra 50 I didn't want the services for.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lucas,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user shawneek1
Washington
1 review
0 helpful votes
  • Send Message
January 10th, 2022
Verified purchase

I love all the merchandise I've purchased. I'm very pleased. The only thing I would have done would go up a size in the sports bra because I ordered quite a few of them and they are all pretty small and tight. Besides that I love the products I've received

Date of experience: January 10, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Shawnee,

Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!

Best,
Cathy

Thumbnail of user kaitr5
Ohio
1 review
1 helpful vote
  • Send Message
August 31st, 2020

I forgot to cancel last month, no big deal, went on to pick something out. The bag I wanted was not eligible so I decided to wait until I found something that was. Went on this month to cancel and decided I would redeem my credit. Ordered and it looked like my membership fee had been applied(to certain items.) checked out and I cancel cancel for this month because I shopped but there is no indication of my other $50 credit for me to use. Why make this so difficult?

Date of experience: August 1, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Kait,

Thanks for bringing this to our attention! We are sorry to hear if your credit was not applied to your order. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user maleehah
Canada
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

I will never ever purchase from this company ever again. I ordered items that were never recieved, I was sent the wrong item, I asked for a shipping return label but wad not sent one 3 times. Then I had to follow up 4 times to even get my refund. Fabletics has no logistical network and no customer service. I ordered items but spent more time following g up and trying to recieve them than I have with any other company. Terrible brand. I cancelled my vip membership.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Maleeha,

We truly apologize for your experience! Your feedback is important, and we would like to make things right. One of our Member Services team will get in touch with you right away.

Best,
Tina

Thumbnail of user karens2280
Missouri
2 reviews
0 helpful votes
  • Send Message
February 26th, 2021
Verified purchase

I keep forgetting to sit down, go to the website, and skip that month if I do not want to order anything. I want to be a member but I am tired of being charged every month and the "having to spend my money at Fabletics when I don't need anything currently.

Date of experience: February 26, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hi Karen,

Thanks for your effort in writing a review of our skipping process! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user roxannl4
Washington
1 review
0 helpful votes
  • Send Message
August 1st, 2020
Verified purchase

I already had this top in black so when I saw it available in green I jumped at it. It fits great and I love the built-in bra as it reduces the amount of things I have to wear/wash. Also, the pocket on the back fits my large phone well.

Date of experience: August 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Roxann,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!

Best,
Dean

Thumbnail of user wanchuc
Texas
1 review
0 helpful votes
  • Send Message
September 2nd, 2022
Verified purchase

I don't like that I have to skip every month otherwise I will be charged the fee for a credit. I've forgotten to skip a few times and every time it happened upset me. I don't need to buy sports clothes that often. There should be a more flexible choice.

Date of experience: September 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Wan,

Thank you for taking the time to leave a review. Your feedback about the VIP membership is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user bradenc24
Wisconsin
1 review
0 helpful votes
  • Send Message
December 1st, 2022
Verified purchase

I got the 2 for $24 deal and I am very happy with the quality of the shorts. I didn't stick around for the monthly VIP but if you have a habit of collecting workout attire it would definitely be worth it. The fit is good, and the fabric is very soft and comfortable.

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Braden,

We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Renz

Thumbnail of user brandonm928
Georgia
1 review
0 helpful votes
  • Send Message
November 4th, 2022
Verified purchase

I really need to cancel the subscription but I haven't figured it out. All I can do is put it on hold but it only does it for one month then I forget to turn it off and get charged. I will never buy from Fabletics again after I cancel.

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brandon,

Thank you for your review. Our Member Services Team will contact you right away to address your concern about the account cancelation.

Best,
Renz

Thumbnail of user allisonu24
Washington
1 review
0 helpful votes
  • Send Message
May 19th, 2022
Verified purchase

I love love LOVE Fabletics! High quality products with good high quality fabric and fit. The VIP benefits are so completely worth it and love skipping the month. Only time an order didn't arrive (once out of a dozen orders) customer service was above and beyond and quickly took care of me and I got a replacement shipped quickly. I highly recommend to everyone!

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Allison,

Thank you so much for loving our brand! We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality just for you! We are also happy that you like the VIP membership program. Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!

Best,
Zeth

Thumbnail of user jordang300
Texas
1 review
0 helpful votes
  • Send Message
March 2nd, 2022
Verified purchase

Jazmine was very helpful. What I wanted was not available in the university park store, so she searched online and found the items and had them shipped to me.

I should also mention, I got my Christmas gifts at the same store and Pat helped my sister find the right size because my gift was too small.

Date of experience: March 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Jordan,

We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.

Best,
Cathy

Thumbnail of user sherriei
California
1 review
11 helpful votes
  • Send Message
December 4th, 2015

Very sad to see Kate Hudson's name involved with such a disreputable company. Wish I had taken the time to review this company but saw Hudson's name and did not bother. When you call to talk to anyone you get the runaround and then when I asked for a supervisor I found out that the number for customer service is in the Philipines. I had to cancel my credit card to get them to stop charging me monthly and not receiving any clothing

Date of experience: December 4, 2015

Thumbnail of user trisham7
Minnesota
1 review
1 helpful vote
  • Send Message
April 14th, 2015

So i look like i joined the club. Everyone is saying what i wanted to say. So here it goes. I NEVER write reviews but MAN, FABLETICS SUCKS. It is a membership scam. They charge your card unknowingly. Make it difficult to cancel and offer very poor customer service. I really dislike everything about this company! STAY AWAY.

Date of experience: April 14, 2015

Thumbnail of user janetl1294
Canada
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

The clothing is decently good quality. I am not a fan of how you have to sign up to the website. It's very inconvenient to have to log in each month and skip the month, and if you forget then they bill you. I would prefer to shop freely when/if I want to so I shop elsewhere now.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Janet,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user mariahb14
Alabama
1 review
5 helpful votes
  • Send Message
April 22nd, 2019

Horrible business! Buyers beware. Love the leggings that I purchased in January but I was charged $49.95 in February, March, and April for some VIP membership for discounts on buying leggings and other workout wear every month! I do not need to buy leggings or workout wear every month and never knowingly agreed to be apart of the paid membership (VIP Membership). This is outrageous. I called Fabletics and they said that the fine print of the agreement is what I signed up to and they cannot refund my money. I am working with my credit card company now to dispute these charges. SHADY SHADY! Horrible way to treat customers! STAY AWAY!

Tip for consumers:
Read Fine Print Before Purchase!

Products used:
Leggings

Service
Value
Shipping
Returns
Quality

Date of experience: April 19, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Mariah,

We would like to sincerely thank you for notifying us about your experience with Fabletics. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Thumbnail of user daniellel512
New Hampshire
1 review
0 helpful votes
  • Send Message
June 4th, 2022
Verified purchase

I love the products but I want to buy the products at a fair price without the bull$#*!. Unless I buy into their "club" the price is not fair and it's too much of a hassle. The leggings market is flooded and the strong hood compression leggings can be found in many places now extremely similar to these and it I am honest some are better (but not for the new customer 2 for $24 special)

While I love fabletics I do not love the politics of it mentioned above. So I would rather and enjoy the few pair I have now in peace than deal with the hassle of skipping months etc

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Danielle,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability VIP Membership. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user carols792
Connecticut
1 review
1 helpful vote
  • Send Message
September 16th, 2019
Verified purchase

I tried to return an item and it was very inconvenient so I wanted to cancel. If I cancelled, I would lose the small credit I had. It was difficult to skip a month or cancel all together.
The "member pricing" credit did not apply to sale or clearance items. I felt the entire thing was not transparent.

Date of experience: September 13, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Carol,

We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user nichm1
Maine
1 review
0 helpful votes
  • Send Message
June 13th, 2023

They sign you up for a recurring subscription and make it hard to cancel. I was on hold for 20 minutes trying to cancel my subscription (that I did not sign up for intentionally). After getting through to a representative the call dropped as soon as I told them I wanted to cancel my subscription. When I called back I waited another 20 minutes and the call immediately dropped again.

I was charged $60 bucks a month for a recurring subscription to purchase athletic shorts. No one needs that many shirts. The Company is a scam. They're trying to prove out some DtC subscription revenue model ahead of a potential IPO, but doing it this way is dishonest. I hope someone brings forward a class-action. Also, they must be paying google to hide reviews because I've heard of so many people with the same experience but when I checked google I couldn't find. Hope people see it here.

PS - The clothes look and feel cheap.

Service
Value
Shipping
Returns
Quality

Date of experience: June 13, 2023

Thumbnail of user jeannap8
Texas
1 review
0 helpful votes
  • Send Message
November 30th, 2021
Verified purchase

I love my Fabletics leggings! I get such a great deal monthly, along with the savings! My only missing star would be that even with easy and early access, alot of the time the color and size i need will be sold out so fast i can hardly order what I want.

Date of experience: November 30, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jeanna,

Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user alim394
Arizona
1 review
0 helpful votes
  • Send Message
May 19th, 2022
Verified purchase

I work in the restaurant industry. These pants keep clean. Resist stains and are water proof! If you work in this industry. You know you have ruined many pants! We'll surprise! With fabletics, this will NEVER happen again!

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ali,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!

Best,
Lia

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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