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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,261
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,780)

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user lovel93
Hawaii
1 review
4 helpful votes
  • Send Message
June 9th, 2017

Fabletics will keep charging your card until you call your bank and put a block on the merchant. Be aware! Do NOT give this company your credit card information. I ordered a pair of leggins and a sports bra, wore them just one time and will never wear them again. The quality and performance of active wear is very very poor! I am a huge lululemon fan and will not shop with fabletics ever again.

Date of experience: June 7, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Love L,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.

Best,

Samar

Thumbnail of user konicap1
Colorado
1 review
0 helpful votes
  • Send Message
September 10th, 2021

I cancelled my membership in November 2020 and still fablitics continued to charge my card for 10 months until I reached them out. The agent was really rude and exited the chat without providing the proper details.
Most scary part was the account had my new address updated in billing and shipping address, which I never provided to fabletics

Date of experience: September 10, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Konica,

We're sorry to hear about your recent shopping experience with us. Our Member Services team will get in touch with you within 48 hours for further assistance.

Best,
Bella

Thumbnail of user corinnaw13
Ohio
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

Fabletics in-store staff were super nice & made my experience even though I ordered a white T-shirt which was see-through so I exchanged it for a blue one which came with a stain on it & then exchanged it again for another blue one without a stain. I was given a 25% off of my next purchase in store for all of the hassle. The in-store staff redeemed my experience ordering with Fabletics.

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Corinna,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best service! Have a great day!

Best,
Renz

Thumbnail of user kellyb143
Illinois
1 review
14 helpful votes
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May 18th, 2016

The sizing is inconsisent - returns are difficult - and speaking to a customer service rep is difficult also. When you reach a representative to ask about a refund, they are required to do the math, based on paid membership dues minus the cost of the items, and it is time consuming and frustrating. Would not recommend purchases from this site.

Date of experience: May 18, 2016

Thumbnail of user kristih6
Georgia
1 review
31 helpful votes
  • Send Message
December 27th, 2015

I made a purchase and got an email that I was now a VIP member. This means I am a monthly subscriber with $49.95 coming automatically out of my account each month if I didn't cancel or skip. I'm so glad I noticed this immediately and was able to cancel. Please beware. None of this was stated when I checked out or when making my purchase. When I called to cancel she tried to let me know I wouldn't be charged if I skipped, but I would have to skip EACH month to avoid a membership I never agreed to anyways. They are a scam and it's a terrible business model since it's not making happy returning customers... Be upfront and give your customers the knowledge of what they are getting into and what your goal is as a company. Being sneaky is never becoming, very disappointing.

Date of experience: December 27, 2015

Thumbnail of user kaileyc9
Arizona
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

I love my Fabletics clothes! Everything fits so nice and comfortably, I have 4 full outfits and they've made me feel confident enough to get back into the fun for the first time in YEARS. Thank you so much Fabletics for opening this door in my life to make myself the best version of me not only for daughters but for myself

Tip for consumers:
Depending on your desired fit/hold, check sizing chart, I sized up at first in anticipation of running small but it wasn’t necessary, clothes are very true to size and extremely comfortable even with higher hold material

Products used:
Shorts, leggings, high and medium impact sports bras, pullover sweatshirt, long sleeve over the shoulder top and 1/4 zipper long sleeve top with thumb holes

Service
Value
Shipping
Quality

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kailey,

We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!

Best,
Lia

Thumbnail of user kimd1285
North Carolina
1 review
0 helpful votes
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February 26th, 2024

This company is a shady scam. BE WARE! They promote a VIP membership which automatically starts a recurring auto charge of $59.95 per month to your credit card. This is not explained up front. By the time you realize what is happening you are already out $59.95. If someone doesn't pay close attention they wind up being ripped off hundreds of dollars. This VIP membership is a nightmare to cancel and when you do you lose the VIP credits you have already been charged on your credit card for. The credits aren't even equal to the price which makes it an even bigger scam. They win and you lose no matter what. To top it all off their products are cheap made in china horrible quality. AVOID THIS COMPANY AT ALL COST

Tip for consumers:
I wish I had known this company uses a VIP membership as a scam. I have never known another company to use such shady business. BOTTOM LINE THERE ARE NO GOOD DEALS WITH THIS COMPANY YOU WILL PAY BEYOND THE RETAIL PRICES NO MATTER WHAT AND THE QUALITY IS HORRIBLE

Service
Value
Shipping
Returns
Quality

Date of experience: February 11, 2024

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Kim,

Thank you for sharing your experience with the monthly member credit and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user guestg163
Indiana
1 review
0 helpful votes
  • Send Message
March 1st, 2023
Verified purchase

I have credits to use and they tell me they expire and send emails letting me know they are about to expire. I never get such emails. I just logged on and have more credits that have expired. I pay cash for these credits and cash should NOT expire. After I use these last credits I will never purchase anything from this company again. There are too many other company's out there that don't rip off the customer.

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Cristy,

Thank you for taking the time to leave a review. Your feedback about the VIP membership and member credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user monicaw500
New York
2 reviews
0 helpful votes
  • Send Message
March 1st, 2023
Verified purchase

Making online purchases with Fabletics is just FAB!. The website is easy to navigate, colorful and pleasing to the eye. Yes, people really do like websites that are colorful. It highlights your products and keeps us searching for more items to buy. Lastly, adding items to your cart and the checkout process was as easy as 1, 2, 3.

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Monica,

Thank you for sharing your wonderful shopping experience with us. We are delighted that you are satisfied with the services we provide for our members. It has been a pleasure doing business with you! Have a great day!

Best,
Allison

Thumbnail of user royn108
Georgia
1 review
0 helpful votes
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February 9th, 2022

Do not order from this company unless you know for sure you want to be charged $50 per month if you order or not. Then you only have 5 days a month to skip the charge. This is a horrible service for anyone who just wants to try out the apparel. I just wanted to try out a couple pair of shorts for the upcoming summer and now I'm being charged VIP charges. This is a horrible practice!

Tip for consumers:
You will automatically be added to the VIP service and it will cost you $50 a month. You can only skip the month if you log on between the 1st and 5th of each month to skip the month. Too much work in my opinion to keep up with something I don't want in the first place.

Products used:
Shorts

Service
Value
Shipping
Quality

Date of experience: February 9, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

Thank you for writing a review! Your feedback about our VIP Membership is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!

Best,
Renz

Thumbnail of user breannac76
Arizona
1 review
0 helpful votes
  • Send Message
March 3rd, 2023
Verified purchase

Products ordered looked like the pictures and fit perfectly. However, the leggings ripped at the waist the first time wearing them from pulling them up. First time with this issue, has not happened with any other products I've ordered. Will continue to order from Fabletics

Date of experience: March 3, 2023

Thumbnail of user jacquelineh678
Minnesota
1 review
0 helpful votes
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November 30th, 2021
Verified purchase

I love color and patterns and there are some seasons were the variety isn't there at Fabletics. They have many black leggings but how many do you need? Some more color and patterns would be great! Other than that, the quality and sales are awesome!

Date of experience: November 30, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jacqueline,

Thank you for writing a review! We update our selections in the first week of the month. Check it to ensure that the " New Released' items in your preferred color are available especially for the upcoming season. We are currently working on bringing in the latest newest trends.

Best,
Jane

Thumbnail of user nicolem1980
Canada
1 review
0 helpful votes
  • Send Message
May 19th, 2022
Verified purchase

Was hooked on the leggings from day 1. And all the other clothes that have been added over the years like jackets, tops, the socks and on and on. The customer service when you speak with someone is very helpful. I always recommend the clothes.

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Nicole,

It is with great regret that we received your feedback regarding the status of your order. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.

Best,
Lia

Thumbnail of user rachelleg8
Canada
1 review
1 helpful vote
  • Send Message
May 8th, 2018

In order to purchase most items, you must become a VIP. Problem is they charge 50 dollars a month unless you remember to hit skip. After making a purchase, I called to cancel my account so I wouldn't be a charge. I just looked at my bank statements and I have been charged for months. They said I never cancel, wouldn't reimburse me in cash only in-store credit. $#*!ING BULL$#*!. Do yourself a favour and avoid them because they take money from your account without you realizing. Complete scam.

Service
Value
Shipping
Returns
Quality

Date of experience: May 8, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

The Rachelle,

Thank you for sharing your feedback with us regarding the unpleasant experience you had in Fabletics. We value you as our member. You deserve only the best service, a representative from our member service team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user claudinec35
Nevada
1 review
0 helpful votes
  • Send Message
April 23rd, 2022
Verified purchase

I find it difficult to find anything I like in my size. I'm an average woman who wears mediums and size 6 easily. I guess there are a lot of us:)
The lack of options is making it hard to justify the membership too. I may end up canceling.

Date of experience: April 23, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Claudine,

Thank you for taking the time to leave a review. We are very sorry to hear that the items in your size are sold out. We are also saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user judyt581
Georgia
1 review
0 helpful votes
  • Send Message
November 1st, 2022
Verified purchase

I really like Fabletics jeggins. They are attractive and well made. I would not sign up again for the automatic shipment. It is too cumbersome. Also, I get way too many messages from Fabletics…emails and text to the max.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Judy,

Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user carisag1
Ohio
1 review
0 helpful votes
  • Send Message
March 1st, 2023
Verified purchase

I had no idea I was signing up for a monthly subscription when I ordered some pants as a gift for a family member. There was a huge "sale" and I only had a matter of minutes to get the pants at a certain price. There was a timer at the top of the page, ticking time away, warning me I only had so many minutes to order the entire time I was trying to shop. This made the entire shopping experience a very anxious one for me, so I apparently did not see whatever fine print told me I would be charged monthly. I will never shop from Fabletics again. And I will warn any of my friends and family who mention the website.

Date of experience: March 1, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Carisa,

Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website while checking out. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user kt272
California
1 review
0 helpful votes
  • Send Message
June 4th, 2022
Verified purchase

Despite the fact that I have unsubscribed numerous times, I continue to get Fabletics marketing emails almost daily. I do not want to receive these emails and each one makes me less likely to purchase from them in the future.

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Katherine,

Thanks for sending your review! Your feedback about marketing emails is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.

Best,
Zeth

Thumbnail of user beam44
New York
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

I needed to exchange and return some things because I wasn't 100% pleased with the shorts. But the return process was super easy. I also love the leggings I get from Fabletics all the time; they are not see-through, making them great for big thighs and stretchy and strong.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Beatriz,

Happy to hear that your concern was taken care of! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!

Best,
Renz

Thumbnail of user amya1511
South Carolina
1 review
0 helpful votes
  • Send Message
March 5th, 2023
Verified purchase

The advertisement promises a huge discount on these rather expensive pants.
But then when you order a pair of them, you are also signing up to join their monthly, deduction club. There are hidden costs don't do it. Perhaps if they had put that portion in big bold, print like they did the price of the pants it wouldn't feel like I was scammed. Fortunately, for me, I was smart enough to get the pants at a discount and then call and demand that they cancel my account, that's the way you do it

Date of experience: March 5, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Amy,

Thank you for taking the time to leave a review. Your feedback about our promos and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user brettl213
Washington
1 review
0 helpful votes
  • Send Message
May 1st, 2023
Verified purchase

I didn't know that when I bought some things that it automatically signed me up for a subscription. I'm sure it said that somewhere in the fine print, but it was definitely no obvious that they were gonna charge me monthly after I bought a couple things.

Date of experience: May 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Brett,

Thank you for taking the time to let us know about your thoughts on the VIP membership. We strive to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user ilianac17
Texas
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

Out of the items I purchased there was one dress I loved. Everything else was so so. I got some work pants that were soft and comfy but have the logo as a little pin that stabs, so that takes points off. The leggings weren't my favorite, they just feel weird in the middle part, and another dress was just ok.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Iliana,

We appreciate the feedback you shared regarding the styles of the items we have. Our Member Services Team will be contacting you right away to further help you.

Best,
Lia

Thumbnail of user libbyw7
Nebraska
1 review
7 helpful votes
  • Send Message
March 31st, 2017

Scam. I fell into the trap where I signed up for VIP membership last year to get a special sale. I am a very meticulous contract reader and it was unclear to me that they would continue to charge my credit card monthly, racking up "points". By the time I realized they had charged me 200 dollars that was laying dormant in my account. I received no emails notifying me of this. It took me almost 2 hours to get through to someone on the phone as the automated phone system kept sending me in circles, misunderstanding me, and putting me on hold. The representative was quite rude and basically insinuated 'tough *'. They refused to refund me. I canceled my VIP membership to stop the charges. In hindsight I should have kept it for another day to spend the money and get the discount. Once I realized this I was so fed up I just bought 3 way overpriced pieces for 200 dollars to just wash my hands of the whole ordeal.

*Language redacted by admin

Date of experience: March 31, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Libby,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A member of our member service team will be contacting you within 48 hours to further assist you.

Best,

Samar

Thumbnail of user deltah3
Massachusetts
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

Online will show me many options saying it is showing all the items in my size, but that's only true ~65% of the time. The rest of the time the item is actually NOT available in my size. Why save and sort by sizes if the system cannot show what is actual in stock?

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Delta,

Thank you for taking the time to leave a review. We are very sad to hear that the items in your size are sold out. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.

Best,
Chad

Thumbnail of user kathleenb1754
Rhode Island
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

Being a professional dancer, a yogi, and a general lover of movement; I am so happy that I got a membership with Fabletics. The styles are incredible and I always feel amazing when I'm in my Fabletics gear. The sizes are true and the material is quality!

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kathleen,

We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Dean

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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