Fabletics has a rating of 3.1 stars from 11,780 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
Proactively asks for customer feedback
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It took me not two minutes to cancel and be refunded my member credits via chat. I was kind, explained why it didn't work for me, and requested to cancel and be refunded. Then I was patient as the agent processed the request. I think people make it more difficult than it needs to be.
Date of experience: December 28, 2016
Stacy was confused and very unprofessional. She did not make me comfortable. I felt mistreated. I have been in this store many times, and have never felt like I did on this visit. I definitely did not feel welcome. It was the worst shopping experience, ever.
Date of experience: July 4, 2022
The fine print apparently signs you up for a 49.95 fee per month. I have tried to call and cancel and they say it is cancelled and they will refund one month but it is just the runaround they never refund. They say they did and to call my bank card. Very dishonest company.
Date of experience: February 1, 2019
Hello Michelle,
Thank you for taking the time leaving us a review and feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members are very much appreciated. We will reach out to you via email.
Best,
Ivy
I have a cancellation reminder to help me skip the months I don't want to purchase anything. That day I logged on and it was not functioning correctly. I was not able to skip it, and thus had a member credit. Purchase is fine. Frustrated I had to make it in the first place.
Date of experience: July 6, 2022
Hello Amanda,
Thank you for taking the time to write a review and for informing us about your recent skipping experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love Fabletics, service customer is very efficient and helpful, apps and website are super easy to navigate, I recommended to friends and family all the time because products are beautiful and good quality!
Date of experience: October 1, 2022
Hello Amparo,
On behalf of us at Fabletics, we would like to thank you for sharing this awesome review of our products, website, and mobile app! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a great day!
Best regards,
Chad
Fabletics makes great gymwear for people of all sizes. The leggings are great but as someone who is below average in height I find them too long and if I choose capris then it might be the right length for me. The shorts are awesome. Not a fan of the sports bras
Date of experience: June 1, 2022
Hello Kathleen,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the length we offer for our leggings. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
This company is a scam as they offer what appears to be a half price introduction offer when buying their products, only to continue to charge £44/month without your knowledge. I take full responsibility for not reading terms and conditions properly (which was of course highlighted when speaking to fabletics) but also think if the company really WANTED to inform their constumers of this charge they wouldnt have hidden this charge in the small prints. Definately a scam!
Date of experience: February 10, 2016
Fabletics is the worst. They always lose my order because even though I put in the correct address they always seem to mess it up. They send it back to them and then when I have to reorder it the item I want is no longer available. They are unorganized and literally the worst.
Date of experience: March 1, 2023
Hello Caroline,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Items came quickly. Was sad that the zipper fell off the onesie on the second wash. Not sure which order was which but also like the all day every day bra…had to order more on a smaller size bc the rib area is way too big for the size. I'm a 32dd and moved down to an ax…because of the Rib width wondering if I should go xx small but then where do the boobies go
Date of experience: January 2, 2023
Hello Julia,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
When placing online order shopping cart constantly changing, locking up and impossible to navigate. Order entered incorrectly and when contacting customer service they indicated they would have to cancel and re-enter assuring me that promotion item in cart would still be ordered. Lie! Item not in cart and their customer service stinks!
Tip for consumers:
squirrelly website; check and recheck order box before placing order
Products used:
full refund if returned within 90 days. I did use any products since order did not ship yet.
Date of experience: March 9, 2023
Hello Corrie,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We're sorry to hear that you had trouble using our website while checking out. Our Member Services team will contact you right away for further assistance.
Best,
Zeth
Quality has gone down since I joined. The latches on the bras start coming out after a couple of wares. Also the length on the straps of the bras have lengthened which has not been good for me because I have it on the tightest and it's still a little on the loose side
Date of experience: December 1, 2021
Hello Cheryl,
Your feedback about the quality of our products is important! We would like to address this as quickly as possible. Our Member Services team will email you within 48 hours to further assist you.
Best,
Zeth
So far, I've enjoyed being a customer of Fabletics. My only concern is that my credits (money I've already paid) can expire. Also, if I decide to cancel it seems that I might lose my credits? That seems a little off. Let me do what I need to, you already have my money.
As far as the clothing, I really do love it. I've noticed the bras aren't as high impact as they could be for anyone larger than a C cup. My husband really likes the new golf pants. I am excited to see their plans for scrubs.
Date of experience: February 2, 2023
Hello Andrea,
Thank you for taking the time to leave a review. Your feedback about the VIP membership and member credit usage is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I love fabletics clothing for the most part. The shoes seem cheaply made, which is probably why I got them for $10 vs $70.
The website and the app are awful. Shoppibg is frustrating because my size isn't available, and the website and app glitch constantly. Example being the time I ordered my boyfriend 10 pairs of boxers, all a different color, and they all got sent to me/actually ordered as the same color; even though they were in my cart as being different. Will be ceasing my shopping.
Date of experience: August 4, 2022
Hello Emma,
We appreciate the feedback you shared regarding the website and the quality of the items we have. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I have made one off purchase without signing up for VIP. Yet they set up Direct Debit to my account without me authorising it. When I emailed them with evidence that I do not have an account for VIP set up ( email address not registered by the website) they went on and set up one for link to reset password straight the next day. Beware as I had to block paypal from both of my cards debit and credit. Yet they still managed to set up direct debit. Shaddy scammers. Dont buy anything fr them. Customer service is absolutely uselles and have no basic knowledge of Consumer law!
Date of experience: November 20, 2015
I thinks it's pretty shady to charge customers a monthly membership fee and not be more upfront about it. The product I bought was Decent but the time and energy I had to spend to cancel my 'membership' that I was going to get charged monthly was infuriating!
Date of experience: July 1, 2022
Hello Tim,
Thank you for taking the time to leave a review. Your feedback about the member credit charge is important to us and you want to cancel your VIP membership. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Clark
I ordered two pair of shorts (I am a first-time buyer). It took over two weeks to get my clothing. The wrong size was sent with respect to one of the pairs, the other was correct. I did send back the pair and a new pair was sent. This time was the same color as the pair that fit, not white like the pair I ordered. It also took two weeks. I will not be buying any more clothing from Fabletics.
Date of experience: November 1, 2022
Hello Felipe,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Signed up for scrubs and is a great product. Got charged $60 for the month and did not like it so I canceled the membership. Got a confirmation of the cancel next month was billed again. Took 20 minutes to convince the phone operator to reimburse account and to cancel membership. The whole time telling me I was wrong and it was my fault. I will never buy from fabletics again not only that but I was a brand ambassador and promoted to all my colleagues most of which bought your product right after…. Now I will be the opposite
Date of experience: May 1, 2023
Hello Dan,
Thank you for sharing your experience with the VIP membership. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
So very pleased! Loved the quality of fabric (rivals Lululemon) the top is super soft... Love! I also love that I get to pick a new outfit each month (or skip a month). In my line of work I tend to LIVE in active wear. I love this business model. Can't wait to place my next order. When I went to this site and read reviews I was a bit taken back. Now that I have received my 1st order. I can't wait to place my next! So excited! Thank you! I LOVE the bra straps. So cute! The top super soft and the pants fit perfectly! I'm 5'5" and 140lbs. The clothes are perfect for the fitness classes I take, the running I do and. Bonus... work!
Date of experience: October 28, 2014
Wasnt even advised anywhere on the site I was signing up for vip even though I had literally just made another freebie account for my mother. During refunds would only accept them as store credit which I wasn't advised before i actually refunded them. I might of kept them knowing this.
Date of experience: September 3, 2016
I've been buying clothes from Fabletics for a while now. Can't beat the quality but the stylish is not there anymore. I miss the flamboyant colors and geometric designs. AND not every bottom has POCKETS which is a deal breaker for me. I find I'm buying less at Fabletics.
Date of experience: October 1, 2022
Hello Lisa,
Thank you for taking the time to leave a review. We are very sad to hear that you are not pleased with our style selection. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
I did sign up… my fault. When I went to cancel there was some issue and didn't go through. Many months had passed and I did not realize I was being charged still monthly (again my fault). When I called to explain and ask for the 8 credits on my account to be refunded and cancelled I was told I must use 6 credits and the last two could be refunded. I agreed, the man said this is the best he could do. I used the 6 credits and almost one month later my account still has the last two credits and no refund. I was lied to.
Date of experience: June 4, 2022
Hello Eric,
It is with great regret that we received your feedback regarding the VIP membership. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
But Mom its such a great deal 2 leggings for$24! And they are great quality. Which they are but really it's 2 for $150 or more depending on how long it takes you to figure out you are a VIP member. That means every month they charge your credit card. No you don't click a box and say okay. It's in the fine print. You have to log on each month that you DONT make a purchase to keep the charges from accruing. Is it illegal? No is it underhanded and sneaky? I think so. So parents don't be fooled and remember Nike and Addidas sell leggings too and their sites don't help themselves to my credit card.
Date of experience: July 16, 2019
Took advantage of the VIP 2 for £24 offer. Ordered 4 pairs to try different styles, all covered by offer. Sent to pairs back and was charged full price for the 2 pairs I kept as apparently the offer was only on the 2 I sent back despite the site clearly advertising otherwise... you also do not get a choice on the pairs they apply the offer to! Customer service not interested. Awful service and clear mis selling on website.
Date of experience: September 24, 2020
Hello Jennifer,
We sincerely appreciate the feedback you shared regarding our products and services! We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.
Best,
Nelle
I never received my first order. Had to request a refund long after receiving my second order... Which was a very uncomfortable pair of leggings. Stiff and too tight for the size I choose which is the size I wear! Very over priced for the lack of quality.
Date of experience: April 14, 2021
Hello Donna,
Thanks for writing a review regarding our pricing, quality, and our sizing! We will contact you within 48 hours for further assistance.
Best,
Nelle
I received the wrong items and the wrong sizes for my order. Contacted customer service and now the items I ordered are out of stock. So they are requiring me to pack the items up, print a shipping label, take it to the post office to send it back, and wait until it gets to their warehouse and gets checked in before they will give me a credit to my account. (I don't even get my money back.). Ridiculous. The stuff is way overpriced for this kind of service.
Date of experience: November 30, 2021
Hello Jennifer,
Thank you for the feedback! We are sorry to hear about the poor service you have experienced with the Member Services team. We strive for 100% satisfaction so our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Jane
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Sherry,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz