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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,776 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,730
Neutral
280
Negative
1,260
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,776)

Rating

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user genevievef58
Missouri
1 review
0 helpful votes
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July 17th, 2024
Verified purchase

I haven't had any problems with my orders or anything from them at all. I love everything I have gotten from you all, thank you so much!

Date of experience: July 7, 2024

Thumbnail of user aurag14
New Mexico
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

I really wanted to like Fabletics better. I'm a fitness instructor and wear a lot of workout gear! The fabrics all felt super synthetic, unbreathable, and uncomfortable to me. Better quality fabrics would make a huge difference!

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Aura,

Thank you for writing a review! Your feedback about our product is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.  

Best,
Renz

Thumbnail of user colleend418
New Jersey
1 review
0 helpful votes
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January 2nd, 2023
Verified purchase

The quality of products is usually very good. I had shipping issues multiple times and any time I tried to get support I found the customer service to be awful which is why I terminated my memebership

Date of experience: January 2, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Colleen,

Thank you for sharing your experience with canceling your VIP account and with our Member Services Team. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user mariag957
Pennsylvania
1 review
0 helpful votes
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August 3rd, 2020
Verified purchase

Awsome quality. I have been a member for a long time. I still have my 1st outfit. The materials have lasted countless washings. Great choices. Only downfall is sometimes my size isn't available in things I like.

Date of experience: August 3, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Maria,

Thanks for the great feedback! Glad to hear that you are satisfied with the quality of our products and services! Apologies if you find our selection limited. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user milesc76
Florida
1 review
0 helpful votes
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July 4th, 2022
Verified purchase

I ordered the two for 24 shorts and one in the cream color and one in the black color! I ordered both in a small and one came in a large and one in a small! I was super excited for new gym shorts and the product is awesome just a wrong size!

Date of experience: July 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Miles,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product size. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user svetlanah1
California
1 review
0 helpful votes
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June 12th, 2020

This company misleads people about their VIP Membership subscription. They offered me a VIP discount and then started charging my card every month for $49.95. I did not know that I would be charged for this subscription because the Fabletics VIP Membership advertising is misleading and there is nothing about the subscription charge in the advertising. I think Fabletics need to be accountable for its misleading promotion. It is ashamed that Demi Lovato advertises such a dishonest company.

Date of experience: April 15, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hi Svetlana,

We appreciate your feedback on the VIP program! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user jamesd1304
North Carolina
1 review
4 helpful votes
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December 12th, 2019

I got the VIP Membership only to buy some gifts. The VIP Membership requires you to 'skip' a charge every month if you do not want to partake of their services. If you miss the 'skip,' they do you the favor of charging you and adding that balance to your Fabletics credits. They are counting on you to not skip and then eventually spend those credits so that you feel as if you are not losing out. That is like how theme parks used to make patrons buy Theme Park Dollars that could only be spent in those parks. It is an absolute scam. This is no different than the company that used to run those Girls Gone Wild videos. They were sued for basically the same thing. In Fabletics' case, at least they gave half of my money back, but I am still stuck with having to buy products that my giftees only considered 'average' at best.

Date of experience: December 9, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello James,

Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.

Best,
Ivy

Thumbnail of user angiev72
District of Columbia
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

The cost of my membership each month doesn't cover full costs. They always charge me still for fees for something. I have plenty of credits, which is why I put off canceling, but yet I always have to pay when going to use my credits. Have to use a full $50 credit for items valued for less. Then when order things that are preorder with credits you have, they still charge your card. Horrible money management on this business.

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Angelina,

We appreciate your feedback on your VIP subscription! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user carolynk674
Colorado
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

I ordered one pair of Define PowerHold® High-Waisted 7/8 Leggings. When I was pulling them on for the very first time, the stitching along the butt seam completely split open. Very disappointed in the quality of this product. I even sized up so there's no excuse for why this should happen.

Date of experience: April 1, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Carolyn,

Thank you for sharing your experience with the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user leannec15
Pennsylvania
1 review
2 helpful votes
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February 6th, 2017

The quality of their shirts and bras are something I'd expect from the cheaper clothing at forever 21 or Charlotte Rousse. The yoga pants are high quality, however.

Also, my customer service experience was way better than I was expecting after reading the reviews on this website. My call lasted less than 5 minutes. I just lost my job, and I forgot to skip this month. I called and asked to cancel my membership and not be charge for this month. One and done in under 5 minutes from the time I dialed until I ended the call.

Date of experience: February 6, 2017

Thumbnail of user sandyb226
Texas
1 review
6 helpful votes
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February 4th, 2019

Let's all report Fabletics to the Federal Trade Commission. This company is charging my account, shipping me items that it claims I am preordering. I AM NOT. It's a bad business and it's deceiving us all. Go online and submit your complaint to the FTC.

Service
Value
Shipping
Returns
Quality

Date of experience: February 2, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Sandy,

We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Thumbnail of user elizabetha1767
Illinois
1 review
0 helpful votes
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October 1st, 2022
Verified purchase

Brianna at the Woodfield store in Schaumburg IL was so patient and thorough in helping me maximize my credits and rewards to get the most items for my money. I really appreciated her desire to help! A+ employee!

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Elizabeth,

Thanks for leaving an awesome review about our Member Service and mentioning Brianna! You’re right, Brianna is always going above and beyond. We’ll be sure to share your praises with her. Have a great day!

Best regards,
Chad

Thumbnail of user derylv
Jordan
2 reviews
0 helpful votes
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January 1st, 2023
Verified purchase

My orderw was Never received. Even after following up twicr. So I cancelled the order after 5 weeks and now I cannot end my membership.

Why am I being forced to pay an exorbitant monthly amount, for items that I have no need to order.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Deryl,

Thank you for taking the time to leave a review. We are sad to hear about the negative experience you had with your order and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user bekahsienv
Arizona
2 reviews
0 helpful votes
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March 1st, 2023
Verified purchase

What lured me in was the advertised price on pants. But, what wasn't clear was that it was only for one pair. The prices changed at checkout. I was automatically enrolled in a membership which was difficult to cancel. I don't recommend this business model at all. It's aggressive and cringey.

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Bekah,

Thank you for providing feedback about your experience with the prices we offer and the VIP membership! We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user kingam
California
2 reviews
3 helpful votes
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September 28th, 2017

Gave this company a try, but regretted it big time. The sizes are not consistent, once too big, another time too small. I tried to return, but they wouldn't take them back. I ended up donating almost everything I ordered from them. Customer support? Forget it. They don't accept emails, they don't respond to chats or phones. I couldn't even close my account because they don't respond. Stay away from this company, they just cause trouble.

Date of experience: September 26, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Kinga,

We are sorry to hear about your shopping experience. We will be contacting you right away to fix this.

Thank you!

Sherry

Thumbnail of user jessicam107
California
2 reviews
10 helpful votes
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May 19th, 2015

Fabletics is a lot like JustFab. If you do not want to make a purchase for the month, you have to remember to "Skip the Month" so that you will not be charged.

I was a Fabletics member for about six or seven months. I skipped every month except for twice. The clothing quality is subpar. I would compare the quality to Forever 21's athletic line. The tops that I have from Fabletics faded and became dingy after two or three washes. The workout leggings are not breathable or comfortable (at least the ones that I have are not). Fabletics is far overpriced for the quality.

Take my advice: Save up your money and purchase workout clothing at Lululemon or Under Armour.

Date of experience: May 19, 2015

Thumbnail of user rhondal163
Minnesota
1 review
0 helpful votes
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September 1st, 2020
Verified purchase

I love the product. Very good quality and comfortable! It's very difficult to order monthly, or even bi-monthly, when you are always out of product. It's frustrating and disappointing. When there are sales, the only thing available is 3X or 4X. Why bother looking then. That's very frustrating when you get an email for a sale, but when you open it, everything is already gone. This always happens!

Date of experience: August 2, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Rhonda,

Thank you for writing a review! We are sorry to hear if you find our selection limited. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user lw570
Canada
1 review
0 helpful votes
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May 24th, 2022
Verified purchase

For some reason when I tried to order an outfit bundle something happened where I just ended up ordering the bottoms. Perhaps it was my mistake or a glitch in the system. Either way, after I received just the shorts, I called to get the problem addressed and the top was no longer available and they wouldn't give me a credit to get a top. So I spent an entire member credit on one pair of shorts. Just frustrating since I was really excited about the matching set, and wasn't given the option to settle for something else.

Date of experience: May 24, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Latanya,

Thank you for writing a review! Your feedback about your purchase and availability of products is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user pattyr209
Georgia
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

As an older woman in her 60's who works out quite a bit and is in good shape for any age, I find that the clothes on Fabletics are designed predominately for a younger crowd. Cropped tops, barely-there bathing suits, and cropped jackets seem to be the norm. The quality of the clothing seems to have gone down as new pants arrive that are already unraveling or have little compression left in the material. I am considering canceling my membership as I have credits that I can't use because there is nothing that is 1. Different from what I already have or 2. Appropriate for someone older. I do like ordering for my daughter so perhaps I will keep the membership for that reason.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Patty,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user williama2091
California
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

I did not know that by purchasing some items at a discount that I was signing up for a VIP paying $59/month for store credits to buy more items. Once I realized and tried to order, they never had the colors or sizes I wanted. I did buy 3 items initially that I like very much, I just feel that they are a bit deceptive.

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello William,

Thank you for providing feedback about your experience with the membership and product availability! We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user samb171
Missouri
1 review
6 helpful votes
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November 7th, 2016

They try to lure you in with the bogus VIP membership, so that one time purchase you get a great deal turns into a $50 withdraw from your account without your knowledge and no way to get your money back!

Date of experience: November 7, 2016

Thumbnail of user riannej1
Texas
1 review
0 helpful votes
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August 31st, 2021

I placed an order August 17th, received a tracking number August 19th and all it shows is the label was created but shows no movement in the delivery process. I called customer service two separate times and both times I was hung up on! Both representatives would talk over me and when I tried explaining why I was calling they kept saying the same thing over and over. For the price you pay for their products you would expect better customer service. I do love their leggings but not enough to keep purchasing from. I will be canceling my subscription and find a different company to purchase from.

Shipping

Date of experience: August 31, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Rianne,

Thank you for sharing your overall feedback with Fabletics. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user jordanv8
Washington
1 review
1 helpful vote
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May 12th, 2018

Hidden monthly fee. Criminal greed. Criminal greed. Criminal greed. Hidden monthly fee. Criminal greed. Criminal greed. Criminal greed. Hidden monthly fee. Criminal greed. Criminal greed. Criminal greed. Hidden monthly fee. Criminal greed. Criminal greed. Criminal greed. Hidden monthly fee. Criminal greed. Criminal greed. Criminal greed.

Date of experience: May 12, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Jordan,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our member service team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user nunyab33
Tennessee
4 reviews
3 helpful votes
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January 26th, 2017

The product (yoga pants) was amazing! I had the VIP membership but got annoyed with having to skip a month so I wasn't charged. I called to cancel and was sent to a call center that was obviously overseas. The first time they told me that if I cancel my membership that my order would be canceled as well... super annoying and terrible customer service. So I decided to wait till my order got here and then cancel. I called again and was transferred to a call center where they tried to convince and even bribe me with the promise of 500 reward points if I kept my VIP membership. After 3-4 times of saying "I just want to cancel my membership" she finally said I would receive a confirmation email saying it was canceled. If it wasn't so annoying I would have kept the membership because I really love the clothes but 49 dollars if I don't hit skip or buy 70 dollar pants every month is ridiculous.

Date of experience: January 26, 2017

Thumbnail of user leishah5
Canada
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

I am always happy with the products I receive. Also, the parcels usually ship faster than anticipated. And I have found fabletics customer service to be excellent.
For the first time I received a couple of items I wasn't happy with, and the exchange process is a bit of a hassle. For the most part though I am pleased with fabletics in general

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Leisha,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our products. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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