Fabletics

I just love this brand! The styles are awesome, prices are affordable, quality is great! I love everything about Fabletics!

I am very disappointed by Fabletics customer service. I bought a pair of sweatpants that started to unravel at the hem almost immediately. I contacted customer support and their solution was for me to send in my pants and then wait for a store credit. I don't want a store credit. I want my pants, which would likely have sold out while I waited. Then, on top of that, the fabletics AI skipped my month. I said, "my pants are unraveling" and it said, "great! I'll skip your month." It didn't confirm. It just skipped. Which I did not want. When I called customer service about that, they said "sorry. Nothing we can do. See you next month."

I canceled my membership after that. Fabletics should really reconsider their customer support.

I took them up on the first offer in order to try out the workout wear. I actually liked it and thought I might order another. Problem is I didn't realize I signed up for a VIP membership for $49.95 a month! The operation is deceptive and perpetrating a scam. DO NOT FALL FOR IT!

Between Christmas and about a month ago, i joined the club! I ordered over $1000 dollars of Fabletics for presents as well as myself! I had a lot of points and I was going to use them, when they reached a pretty high amount where I could order their promotional stuff they suspended my account because they said I had more then 1 account! I didn't have a second account! I had fab kids and Fabletics for adults. When I called to straighten it all out, they reinstated my account but took all my points! I feel that I was scammed by the company and have canceled my membership for both! It's sad because I would have been a loyal customer that would have and did order regularly! I will be looking for a different company that is as loyal to me as I am to them!

I purchased a pair of Salar Capris last year, and they ended up with a hole in them. I thought I'd give them another try, so I purchased a second pair last month. I've worn them three times and have laundered them as directed. They now have a hole in the crotch that makes them unwearable. This is unacceptable for an item at this price point. I tried the "Live Chat" feature to have my complaint resolved. The window indicated that I had been connected and that I should wait for a response. After more than an hour, I ended the chat.

So my order started off well, I was raving to friends about how my first outfit was half price and the order came in no time, the clothes being in great condition. I made the first order in April which was £35.50 when looking at my bank statement this month (MAY) I found that Fabletics had decided to take another £44.00 out of my account (without my consent) I called the company to get through to someone who kept repeating the same thing over and over again - when asking to speak to a manager he again said the same thing that because I had signed up to be a VIP member £44 would be taken from my account to use as voucher for more clothes. (I don't want more clothes) I am furious with this company as I didn't give any consent for this money to be taken from my account and I am taking this further with the bank as the company did not help at all. DO NOT USE.

You were taking payments out of my account after I placed my first order with you, without asking me you have refunded this me and told me my account would be cancelled, yet you have taken yet another payment out of my account, I'm disgusted and I will be making a formal complaint in the morning

Getting every day from this company is very easy and care delivery I came here to find all my stuff easy and that's what I found they are very easy to work with they have all the stuff I need for sports or activity or athletic equipment!

So far everything has been great however I find each month or every other month one pattern gets launched or one feature peice and it's sold out or was only available in the US. There needs to be more stock offered in the patterns the leggings last month in the feature pattern sold out like as soon as I got my new month email and it was disappointing. There was a sweater Kate Hudson was featured in and I don't think it was even posted on the Canadian sites.

I asked twice to not be a member vip because when I ordered they gave it to me and they still charge me every month even if I asked them to stop you should give a better service because I don't want to order from y'all anymore

I first signed up 7 weeks ago when I ordered a few items. At 4 weeks I emailed saying I haven't received said items. I was told they were in Sydney. Today ( 3 weeks after I sent the email), my clothing still hadn't arrived so I called. I was told the items that I ordered where out of stock and I wouldn't be receiving them. Understandably I was pissed but we decided I would get store credit and 50% off my first outfit purchase, with the credit in my store 30 minutes later. An hour later I receive an email that I would be receiving a refund and not store credit.
I'm glad because I will be calling up tomorrow to close my account.

Every item is really soft, and the colors are really pretty. Most of the items I buy are comfortable.

Absolutey horrible. I ordered a pair of leggings for 50 dollars and they came completly damaged and I called to get a refund but they only allow exchanges. They wont even give you a refund for sending you completly ruined leggings. There whole VIP thing is a scam and you end up so much of losing your money.

It's all a big scam made terrible mistake thinking it was like Asda you guest checkout and membership added to your basket.
No where does it say for £49 a month.
Just imagine

To start off I want to say the actual clothing and products themselves aren't bad. I do enjoy wearing the activewear and accessories but…the shipping and overall experience of Fabletics is horrible. To start off the app is very buggy, takes forever to load, and is not very user friendly. Then when an order is finally able to be processed using the difficult app the shipping experience is even worse. All orders are usually shipped in different shipments, then tracking is garbage, shipping times are trash, and you honestly never know when you should receive your order…could be 3-5 days, could be 6-9, could be over a week and a half you just never know.
Fabletics products are 4 stars, everything else about Fabletics is 2-3 starts. The company needs improvement.

Edit: Customer service contacted me right away and refunded my money for the website subscription I never authorized. They did the right thing which I really appreciate, they cloth is kind cool, not bad products at all, but this "website sub" trick really downgraded my impression on their brand

Here's my rule of thumb when rating a company/brand, never trust a company who charges your credit card more than once without your consent, especially when it's not a purchase, Fabletics will forever be on my blacklist.

I bought 3 pcs cloth from their website because they pushed a promotion ads, seem like a great deal, $30 for 3 pcs shorts and tees, and the transaction were somewhat smooth. Quality and style seem to be ok, nothing mind blowing. Nothing seem wrong right? Wrong! Until a month later, I found out they criminally charged me $49.99 TWICE for "website site subscription" which I never allowed! You got be kidding me! We should have any more financial ties after my first purchase, whatever reason they charge me $49.99 can not be justified. Fortunately I bought thro paypal who can get involve and give a refund.

Again, this is the company I will blacklist forever.

3 months ago, I bought some shorts from these people. Had to sign up for VIP. Never received the shorts. Some dude from Somalia told me the account probably never got created and that I would have to reorder the shorts. Decided not to because it seemed like a crappy company. Lone behold, I get charged next month for their $#*!ty VIP membership. I call them up. Still say they can't find my account. They tell me to file a dispute with my bank and my account will automatically be deleted and I'll get my money back. File the dispute. Gets denied. Fabletics now tells me that they will issue me a check but it will take 5 to 7 weeks BECAUSE I FILER A DISPUTE. Wait 7 weeks. Still no check. Call them back and they tell me the check request never got filed BECAUSE I FILED A DISPUTE. Say they have no filed a request for the check but it'll be 4 to 6 weeks! Hahahaha what a $#*!ing joke. Avoid thos $#*! hole of a company like the plague.

Purchased a shirt in store but clerk had to order due to size not being available. I received shirt but it had a big hole in it. Returned.

I ordered an outfit for a birthday gift 10 days before the date of the birthday. I have never had a problem getting orders before. I waited four weeks before making a call to check on the status of the order, understanding that with the Covid-19 things may be slow, I was told my order was being processed. Two weeks later (6 weeks to the day I place the order) I called again and was told the order was being processed, needless to say I cancelled my ordered and have not ordered anything for Fabletics since. The day I cancelled the order I placed an order from lululemon and received the items in 5 days. I get everything was effected by the pandemic but 6 wks is a very long time to have to wait when other companies were not taking that long to get their product out.

At checkout, I selected 2-5 day shipping. Well, it has already been 7 days and my order is still on the other side of the country and not expected for 4 more days. The arrival date keeps changing, so who knows when it will actually get here. I realize that COVID has slowed down shipping times, but my order wasn't even completed by Fabletics for 5 days (my order only contained 3 items by the way). When I contacted customer service about this issue, they informed me that although it says 2-5 day shipping, it is guaranteed within 16 days! To advertise 2-5 days and then say it could actually be within 11 days of what's advertised is outrageous! Not to mention the only compensation they offered me was a 20% off coupon... yeah cuz I totally want to keep shopping from you. *eye roll* If you don't mind waiting weeks for your online orders, then I guess this wouldn't be a problem for you. As for the quality of their clothes, well I can't say because I'm still waiting on mine.

It is literally doing this across all devices. What the bell is going on? I'm going to block all card payments going to you because I can no longer suspend monthly member credits.

I got an error when visiting www.fabletics.com/.

Error code: 1020
Ray ID: 7b2aac277a0b462c
Country: US
Data center: dfw07
IP: 132.147.145.166
Timestamp: 2023-04-04 15:44:24 UTC

Part of my order was cancelled due to apparently not having the stock. They had the stock when I put the order through, they had the stock the day that they cancelled the order and I was not offered a replacement and didn't get a refund as it was part of a two for one deal, so I just got a one for normal price.
I live in Australia and shipping here is expensive so I order a bunch at a time but might not bother again. Shipping is taking a lot longer to reach Australia than ever before in 2022 and the tracking information doesn't work outside of the USA so the tracking details stop working as soon as it leaves the US
Quality of the clothes is great, but was disappointed with customer service this time.

Sounds fishy - bait and switch 1 Credit is like $60 and you hit us with 1 Credit for like $20-30 items... get your act staight and make it valuable for consumers here as we feel scammed as you autocharge that monthly and jip us for using this against 20-30$ worth of product. Change your model -- the logistics is improving.

Decent product quality nonetheless