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Fabletics has a rating of 3.1 stars from 11,775 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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I love the products, leggings are excellent and I love how I look in them. My only complaint was the membership to access the products it doesnt make sense that they constantly have good sales but I can use my 1 credit that I paid 50dlls. Leggings on sale of like 19 dlls a pair, I cant use my credit money has to be a separate sale. And the products that I like are never available. I also tend to forget to skip the month, a lot. So decided to cancel my account.
Date of experience: April 1, 2023
Will continue to purchase. Love all the deals too! Get complements. Can wear all seasons. Dress em up with cowboy boots or down with flip flops. Very versatile!
Date of experience: June 28, 2019
Hello Diane,
What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a fabulous experience with us in the future!
XO,
Ivy
Ms Hudson should be ashamed of herself! Taking money illegally from customers, who like me didn't even realise that when you buy an outfit for £ 28 it then gives them a free reign. To take money from your account £44 a month to be precise! Now can't pay my utility bill due to this suddenly going out of my account without my permission.! DO NOT BUY FROM THIS SITE ITS AN ABSOLUTE SCAM!
Date of experience: October 6, 2016
OH MY GOD. I placed my first order a couple weeks ago - completely aware of their fine print and knew I was signing up to be a VIP. It said I could cancel anytime! I called and was put on hold for 34 MINUTES with some spa music, and then it just disconnected! I called back and now I'm on hold for another 23 MINUTES and nothing! How am I supposed to cancel if I have spent an HOUR trying and NO CONSULTANT IS AVAILABLE! I will make sure everyone knows to stay away from this site.
Date of experience: September 30, 2015
WORST EVER! ZERO ZERo ZERO stars and less with added frustration!
Rip off artists!
Order not received, but Fabletics never refunded the money. Instead they send new partial order with no credit for the now unavailable items. Then, I made a dispute with my credit card company, Fabs said my account was cancelled, so I was not allowed to return the rest and that my credit was " blacklisted". Yes, they actually used that word!
American Express was laughing when I told them about this catch 22 and immediately credited me the additional $220 and re chargeback ed Fabltcs
Poor fools
Tip for consumers:
Run away!
Date of experience: February 7, 2015
The website does not always work nor was I alerted properly when I could skip the month and the website would not allow me to do so. I need to return all three items I ordered due to size issues and material quality. I called customer service and was told I would be on hold for 4 minutes which then ended up being almost 15 minutes where I was then accidentally hung up on before I could even give my account information where I then had to call again be placed on hold where I was put in contact with someone who I couldn't understand and was unable to provide me with any help or information.
Date of experience: January 7, 2018
Hello Josephine,
We’re sorry to hear about your situation. Our member services team will get in touch with you right away. Thanks!
Best,
Sherry
I just love getting something new every month. I'm building a new workout/mom wardrobe. So far I haven't had to return anything because the sizing is on point!
Date of experience: July 7, 2019
Hello Sarah,
We are so fortunate to have members like you who continuously admire our items. Thank you for choosing Fabletics! Have a great day!
XO,
Ivy
Basically nothing should out as specially different that would make the experience of shopping too much different from other online retailers that sell specialized workout or causal wear.
Date of experience: August 1, 2022
Hello Darrell,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with Fabletics. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you right away to assist you.
Best,
Zeth
The shorts with the liner are perfect for my work outs and walking afterwards. They fit perfectly as do the workout shirts that I purchased. Very satisfied customer.
Date of experience: November 4, 2022
Hello Greg,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Fabletics has such amazing products! They have amazing customer service and will make sure you are satisfied with your purchase(s). Great job Fabletics! Keep up the good work.
Date of experience: May 2, 2023
Hello Azy,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
My experience was fine. I bought a gift card and the transaction was completed as advertised. It was like buying something from any other merchant. No big deal.
Date of experience: August 1, 2020
Hello Mark,
Thanks for writing a review! We're glad to hear that you're satisfied with your shopping experience with us. Your satisfaction is what we always aim for. Have a great day!
Best,
Nelle
Every order that ships from Fabletics takes weeks to receive it. I'm not sure why but Fabletics needs to figure out shipping given the quickness of its competitors!
Date of experience: September 1, 2022
Hello Daune,
Thank you for taking the time to leave a review. Your feedback about the shipping process is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I didn't agree to the membership along with subscription fees. Maybe you guys should have an alert before allowing people to purchase so people can know. Very unacceptable!
Date of experience: April 1, 2023
Hello Davon,
Thank you for taking the time to leave a review and your feedback about our VIP membership is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Went to place an order, got all the way to the checkout, put in my card information and then got an error stating my card wasn't compatible and the order couldn't be completed. So fine, whatever, but then I see the charge go through on my card. So I call customer service. They must get written up if they say ANYTHING other than what's on their scripts because boooyyyy I have never had one policy repeated to me sooo many times in a row. Apparently, even if your order doesn't go through they still pull the money out of your account and hold it. So I don't have $30 and I don't get leggings. Loss loss situation only made worse because customer service are a bunch a robots.
Date of experience: September 27, 2019
Hello Jackie,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will be sending you a private message within 48 hours.
Best,
Ivy
My daughter bought an outfit and didn't realise she was signing up to £44 a month. The website does not make this clear. Phone for a refund, which I have been promised, however this was no easy to obtain. DO NOT USE. THE MEMBERSHIP SCHEME IS NONSENSE. THIS CAN'T SURELY BE LEGAL.
Date of experience: June 10, 2015
I foolishly expected more from a brand endorsed by the actress and was charged $49.95/mo for a membership I had no clue I blindly "agreed" to; IT'S AUTOMATIC ENROLLMENT WAS NEVER MADE CLEAR. After my only purchase ever from that company, it will surely be my last. POOR WAY TO CONDUCT BUSINESS.
Date of experience: June 8, 2017
Hello Emilie,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.
Best,
Samar
I love Fabletics! Since switching from my old leggings I haven't looked back. They're comfortable, maintain their hold after a number of washes and can easily be worn from workouts to a night out.
Date of experience: December 10, 2018
Hello Alexis,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
XO,
Ivy
Beware, they are scammers, will charge you monthly subscription and if you want to cancel you canot get a refund despite Fabletic breaching the law. Never use this ebsite, the CEO of the comany has been a known scammer having multiple lawsuts against him
Date of experience: October 6, 2016
I ordered my leggings a while ago and originally they were supposed to arrive last Friday and now the tracking says no delivery date is available. Can't rate the product until I receive it.
Date of experience: January 8, 2019
Hello Christine,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with Fabletics! Let us make it up to you! A representative from our Member Services Team will contact you shortly to assist you.
Best,
Ivy
Bought 2 for 24 shorts deal and only received one pair. Emailed customer service about it and never heard back. Unknowingly signed up for a monthly 60$ charge and was not easy to unsubscribe.
Date of experience: November 1, 2022
Hello David,
Thank you for taking the time to let us know your thoughts about our VIP-intro offer. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Member benefits and credits are useless when they have limited sizes and low stock. Trying to purchase items I want, only to find out the only size available is xs or s… extremely frustrating!
Date of experience: August 1, 2022
Hello Virginia,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
This is a subscription service that they don't tell you about. I also opted out of the emails and now here I am answering an email from this company. They suck! Poor business model
Date of experience: June 1, 2022
Hi Eric,
We value our members, and your feedback about your VIP membership experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
It's been really dope to have access to high quality clothing for myself and my girlfriend. She's a nurse and loves the new scrub line y'all just put out. Nothing but love for Fabletics.
Date of experience: May 2, 2023
Hello Robert,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I bought a pair of fabletics leggings and wore them three times doing my dance class which is not very vigorous. They started to Frey and the seams are breaking and holes are appearing
Date of experience: April 27, 2019
Hello Holly,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you
Best,
Ivy
Do not EVER buy from Fabletics! It is a SUBSCRIPTION TRAP and they are the worst and sneakiest company ever! They automatically credit your account $49.95 per month IF you don't buy something monthly then if you don't use it (which I was never told I had credit) they turn it into a gift card making you think you have free money! Apparently they owe me $449.55 which, after an intense phone call --they are finally sending me a check in the mail from the $ they took without me knowing!
Sorry Kate Hudson -- your company SUCKS!
Date of experience: November 27, 2017
Hello Kimberly,
We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.
Best,
Sherry
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Susan,
Thank you for sharing your experience with our items and we are sad to hear that you canceled your VIP account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary