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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,747 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53%
Positive
1,718
Neutral
278
Negative
1,246
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,747)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (73) quality products (133)
Thumbnail of user tammys1363
Ohio
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

I really like the longer work out tanks. I have gotten some of my favorite shoes from Fabletics as well.

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Tammy,

We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!

Best,
Zeth

Thumbnail of user blessingr5
California
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

Never disappointed when I purchase new gear from fabletics. Comfy, tight where I needed it, and kudos for fast shipping!

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Blessing,

We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.

Best,
Lia

Thumbnail of user deannm38
Kansas
1 review
0 helpful votes
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May 4th, 2023
Verified purchase

Love the way they fit the don't roll down or stretch out of shape, very nice feel while wearing them

Date of experience: May 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Deann,

It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. We hope you have a pleasant day.

Best,
Lia

Thumbnail of user barbarab3500
Oklahoma
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

The sports bra is comfy and band died not roll unless I sit down. The shorts are too short for my taste. I would wear them over leggings. I wish you had made ling leggings to go with this ensemble.

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Barbara,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user kayleight2
GB
1 review
0 helpful votes
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December 3rd, 2018

Terrible service. I have been skipping the month every month religiously since I opened an account and they still took £44 out of my bank account due to a "technical error", I have called 3 times and they have still not refunded it since the 22nd of November. The first call they advised it would be 3-5 working days which was fine but it didnt appear and the second call they advised it would be in by lunchtime, which it wasn't so I called again the next day and they advised it would show after 24hours from the second call. Still doesn't appear in my account. They are refusing to take any ownership on late payment fees I have incurred with my car insurance as a result of them stealing the money from my account! Doesn't fill me with much confidence.

Date of experience: November 30, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Kayleigh,

We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We’ll be sending you a private message now, so we can get this resolved as soon as possible. Thanks!

Best,
Ivy

Thumbnail of user jorgem632
New York
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

Was never told that there was a monthly membership fee.
I would not buy any items from this company again

Date of experience: April 1, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Jorge,

Thank you for taking the time to leave a review. We are sad to know about your negative experience with our VIP membership. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user nancym3400
Massachusetts
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

Like the leggings on my daughter the material seems solid and great green color! They may run a little small

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Nancy,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about product sizing. Our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user kristyb235
Illinois
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

First purchase, received items quickly and were as expected. Appreciate the opportunity to opt out of monthly membership as desired.

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Kristy,

Thank you for the great feedback about your shopping experience. We sincerely appreciate it and we’re always happy to hear that our members are satisfied with our services! Have a great day!

Best,
Allison

Thumbnail of user haileyf20
New Jersey
1 review
2 helpful votes
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December 28th, 2020
Verified purchase

Took obnoxiously long to receive my items. The tracking never updated and I had no idea where my stuff was, ever! Customer service was not only unhelpful and clueless, but often unfriendly and unprofessional. Pretty sure it's random people with tons of noises going on in their houses. When I first ordered, all of my items (except 1) were eligible for return/exchange. Finally received my last item 20 days later and magically all of a sudden my account says Final Sale on all of them.

I waited a month to receive items, with no tracking updates, terrible customer service, and now I am stuck with sizes that do not fit me after I took my measurements according to their garbage website.

This company is a SCAM and garbage. I am nice and patient person. Truly. But, not only will Fabletics NEVER get my business again, I plan to spread the word and warnings to everyone. Terrible company and shame on any celebs involved. -10 out of 10. I'm sure I will get a little message below saying they will contact me, much like the many others I received on social media after they stopped deleting the dozens of negative comments. They never did reach out. What a joke.

PS: Even when you cancel a membership, go to the bank and get a new card! I have read numerous reviews saying that they claim you didn't cancel and charge your card anyway. BEWARE.

Products used:
NONE

Service
Value
Shipping
Returns
Quality

Date of experience: December 28, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Hailey,

Thank you for sharing your overall shopping experience with us. We deeply value your business with us. So, our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user abbym289
Colorado
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

I timed the site wide sale at a good time and found items that I loved and tried new items as well.

Date of experience: June 7, 2024

Thumbnail of user markr1397
Missouri
1 review
0 helpful votes
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August 31st, 2020
Verified purchase

My experience was fine. I bought a gift card and the transaction was completed as advertised. It was like buying something from any other merchant. No big deal.

Date of experience: August 1, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Mark,

Thanks for writing a review! We're glad to hear that you're satisfied with your shopping experience with us. Your satisfaction is what we always aim for. Have a great day!

Best,
Nelle

Thumbnail of user anns85
GB
3 reviews
9 helpful votes
  • Send Message
October 6th, 2016

Ms Hudson should be ashamed of herself! Taking money illegally from customers, who like me didn't even realise that when you buy an outfit for £ 28 it then gives them a free reign. To take money from your account £44 a month to be precise! Now can't pay my utility bill due to this suddenly going out of my account without my permission.! DO NOT BUY FROM THIS SITE ITS AN ABSOLUTE SCAM!

Date of experience: October 6, 2016

Thumbnail of user amandal54
Colorado
2 reviews
6 helpful votes
  • Send Message
September 30th, 2015

OH MY GOD. I placed my first order a couple weeks ago - completely aware of their fine print and knew I was signing up to be a VIP. It said I could cancel anytime! I called and was put on hold for 34 MINUTES with some spa music, and then it just disconnected! I called back and now I'm on hold for another 23 MINUTES and nothing! How am I supposed to cancel if I have spent an HOUR trying and NO CONSULTANT IS AVAILABLE! I will make sure everyone knows to stay away from this site.

Date of experience: September 30, 2015

Thumbnail of user taij
North Carolina
2 reviews
6 helpful votes
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February 7th, 2015

WORST EVER! ZERO ZERo ZERO stars and less with added frustration!
Rip off artists!
Order not received, but Fabletics never refunded the money. Instead they send new partial order with no credit for the now unavailable items. Then, I made a dispute with my credit card company, Fabs said my account was cancelled, so I was not allowed to return the rest and that my credit was " blacklisted". Yes, they actually used that word!
American Express was laughing when I told them about this catch 22 and immediately credited me the additional $220 and re chargeback ed Fabltcs
Poor fools

Tip for consumers:
Run away!

Service
Value
Shipping
Returns
Quality

Date of experience: February 7, 2015

Thumbnail of user josephined11
New York
1 review
6 helpful votes
  • Send Message
January 10th, 2018

The website does not always work nor was I alerted properly when I could skip the month and the website would not allow me to do so. I need to return all three items I ordered due to size issues and material quality. I called customer service and was told I would be on hold for 4 minutes which then ended up being almost 15 minutes where I was then accidentally hung up on before I could even give my account information where I then had to call again be placed on hold where I was put in contact with someone who I couldn't understand and was unable to provide me with any help or information.

Date of experience: January 7, 2018

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Josephine,

We’re sorry to hear about your situation. Our member services team will get in touch with you right away. Thanks!

Best,
Sherry

Thumbnail of user daunec1
Indiana
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

Every order that ships from Fabletics takes weeks to receive it. I'm not sure why but Fabletics needs to figure out shipping given the quickness of its competitors!

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Daune,

Thank you for taking the time to leave a review. Your feedback about the shipping process is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user dianew243
Texas
1 review
0 helpful votes
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July 1st, 2019
Verified purchase

Will continue to purchase. Love all the deals too! Get complements. Can wear all seasons. Dress em up with cowboy boots or down with flip flops. Very versatile!

Date of experience: June 28, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Diane,

What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a fabulous experience with us in the future!

XO,
Ivy

Thumbnail of user sarahf267
California
1 review
0 helpful votes
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July 7th, 2019
Verified purchase

I just love getting something new every month. I'm building a new workout/mom wardrobe. So far I haven't had to return anything because the sizing is on point!

Date of experience: July 7, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Sarah,

We are so fortunate to have members like you who continuously admire our items. Thank you for choosing Fabletics! Have a great day!

XO,
Ivy

Thumbnail of user dtg1
Ohio
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

Basically nothing should out as specially different that would make the experience of shopping too much different from other online retailers that sell specialized workout or causal wear.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Darrell,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with Fabletics. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you right away to assist you.

Best,
Zeth

Thumbnail of user clairev335
Pennsylvania
1 review
0 helpful votes
  • Send Message
August 4th, 2022
Verified purchase

I have been a member from Fabletics for many years now. I love their bundle deals and event sales. Products are always very well made and last forever.

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Claire,

Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!  

Best,
Renz

Thumbnail of user gregm1162
Florida
1 review
0 helpful votes
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November 4th, 2022
Verified purchase

The shorts with the liner are perfect for my work outs and walking afterwards. They fit perfectly as do the workout shirts that I purchased. Very satisfied customer.

Date of experience: November 4, 2022

Thumbnail of user deanr161
Dean R. – Fabletics Rep

Hello Greg,

We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user jackiev31
North Carolina
1 review
2 helpful votes
  • Send Message
September 30th, 2019

Went to place an order, got all the way to the checkout, put in my card information and then got an error stating my card wasn't compatible and the order couldn't be completed. So fine, whatever, but then I see the charge go through on my card. So I call customer service. They must get written up if they say ANYTHING other than what's on their scripts because boooyyyy I have never had one policy repeated to me sooo many times in a row. Apparently, even if your order doesn't go through they still pull the money out of your account and hold it. So I don't have $30 and I don't get leggings. Loss loss situation only made worse because customer service are a bunch a robots.

Date of experience: September 27, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Jackie,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will be sending you a private message within 48 hours.

Best,
Ivy

Thumbnail of user majau
Poland
1 review
3 helpful votes
  • Send Message
October 6th, 2016

Beware, they are scammers, will charge you monthly subscription and if you want to cancel you canot get a refund despite Fabletic breaching the law. Never use this ebsite, the CEO of the comany has been a known scammer having multiple lawsuts against him

Date of experience: October 6, 2016

Thumbnail of user andread278
Arkansas
1 review
2 helpful votes
  • Send Message
July 31st, 2020
Verified purchase

Great products but bad communication and customer service. Placed order and waited two months then called and they said outfits out of stock. I still have a 49 rewards but probably will never use.

Date of experience: July 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Andrea,

Thank you for writing a review regarding your experience with Fabletics. Your feedback is helpful for us to hear. Our Member Services team will be contacting you shortly for further assistance.

Best,
Nelle

Thumbnail of user jenniferm120
GB
1 review
7 helpful votes
  • Send Message
June 10th, 2015

My daughter bought an outfit and didn't realise she was signing up to £44 a month. The website does not make this clear. Phone for a refund, which I have been promised, however this was no easy to obtain. DO NOT USE. THE MEMBERSHIP SCHEME IS NONSENSE. THIS CAN'T SURELY BE LEGAL.

Date of experience: June 10, 2015

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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