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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,747 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53%
Positive
1,718
Neutral
278
Negative
1,246
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,747)

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user hollyw102
GB
1 review
2 helpful votes
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April 30th, 2019

I bought a pair of fabletics leggings and wore them three times doing my dance class which is not very vigorous. They started to Frey and the seams are breaking and holes are appearing

Date of experience: April 27, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Holly,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you

Best,
Ivy

Thumbnail of user kimberlyk49
North Carolina
1 review
5 helpful votes
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November 29th, 2017

Do not EVER buy from Fabletics! It is a SUBSCRIPTION TRAP and they are the worst and sneakiest company ever! They automatically credit your account $49.95 per month IF you don't buy something monthly then if you don't use it (which I was never told I had credit) they turn it into a gift card making you think you have free money! Apparently they owe me $449.55 which, after an intense phone call --they are finally sending me a check in the mail from the $ they took without me knowing!

Sorry Kate Hudson -- your company SUCKS!

Date of experience: November 27, 2017

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Kimberly,

We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.

Best,
Sherry

Thumbnail of user davidc7014
Connecticut
1 review
0 helpful votes
  • Send Message
November 1st, 2022
Verified purchase

Bought 2 for 24 shorts deal and only received one pair. Emailed customer service about it and never heard back. Unknowingly signed up for a monthly 60$ charge and was not easy to unsubscribe.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello David,

Thank you for taking the time to let us know your thoughts about our VIP-intro offer. We are continuously striving to satisfy our customer's needs as much as possible.  Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user alexisk33
Connecticut
1 review
1 helpful vote
  • Send Message
December 12th, 2018
Verified purchase

I love Fabletics! Since switching from my old leggings I haven't looked back. They're comfortable, maintain their hold after a number of washes and can easily be worn from workouts to a night out.

Date of experience: December 10, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Alexis,

Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!

XO,
Ivy

Thumbnail of user ericg1302
Eric V.
Georgia
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

This is a subscription service that they don't tell you about. I also opted out of the emails and now here I am answering an email from this company. They suck! Poor business model

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Eric,

We value our members, and your feedback about your VIP membership experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.

Best,
Tina

Thumbnail of user emilief3
Florida
1 review
4 helpful votes
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June 10th, 2017

I foolishly expected more from a brand endorsed by the actress and was charged $49.95/mo for a membership I had no clue I blindly "agreed" to; IT'S AUTOMATIC ENROLLMENT WAS NEVER MADE CLEAR. After my only purchase ever from that company, it will surely be my last. POOR WAY TO CONDUCT BUSINESS.

Date of experience: June 8, 2017

Thumbnail of user samarb
Samar B. – Fabletics Rep

Hello Emilie,

When our members are unhappy, we’re unhappy... Let us make it up to you! A member of member service will contact you shortly to assist you.

Best,

Samar

Thumbnail of user virginiao579
Illinois
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

Member benefits and credits are useless when they have limited sizes and low stock. Trying to purchase items I want, only to find out the only size available is xs or s… extremely frustrating!

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Virginia,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user guadalupel83
California
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

The quality is very good and affordable! No panty marks through the pants and my favorite is the scrubs!

Date of experience: May 4, 2024

Thumbnail of user christines358
Arizona
1 review
0 helpful votes
  • Send Message
January 11th, 2019
Verified purchase

I ordered my leggings a while ago and originally they were supposed to arrive last Friday and now the tracking says no delivery date is available. Can't rate the product until I receive it.

Date of experience: January 8, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Christine,

Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with Fabletics! Let us make it up to you! A representative from our Member Services Team will contact you shortly to assist you.

Best,
Ivy

Thumbnail of user sonyas207
Florida
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

Quality of fabric has lowered. I used to love every fabric and never see my underwear, but that is no longer the case. Also the new releases are not my taste at all. Have not like anything in months

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sonya,

Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad

Thumbnail of user deannas217
New Hampshire
1 review
2 helpful votes
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April 13th, 2021

I purchased some items for my daughter on her 3rd month. She placed an order her first month. She skipped the 2nd. I was charged an additional $50 because although she made a purchase on her 3rd month because according to the customer service consultant she didn't SKIP the month - SAY WHAT? That makes absolutely no sense. Needless to say she will be cancelling but I highly DON'T recommend getting involved in that scam!

Tip for consumers:
Rethink the VIP membership - SCAM! Charging people weather they place the order or SKIP isn't right. I was told because she placed the order she still needed to SKIP..

Service
Shipping

Date of experience: April 13, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Deanna,

Thank you for writing a review! We continuously strive to satisfy our member’s needs as much as possible, especially with our VIP membership. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

Thumbnail of user tonyc1162
Wisconsin
1 review
0 helpful votes
  • Send Message
September 1st, 2022
Verified purchase

This site is borderline predatory... One of those modern shopping experiences that comes with harassment if you even visit their site, and don't even think about adding anything to the cart you don't plan to buy. They have none of the colors or sizes in stock that they advertise. Some of which are completely discontinued, and unfortunately those are the ones you want.

Shipping was also a nightmare - despite the borderline irritating number of emails and reminders you get before you make the order, and despite the fact that in the modern shopping experience standard being shipping out the same day, they took a week to ship the order. Which would have been fine, except their website claimed the anticipated delivery date would be 3-4 days later. The package took an additional 2 weeks to arrive. Which may or may not be Fabletics fault, but when I reached out to them to inquire, their service team made me feel like it was my fault, or that I was the problem for inquiring in the first place. So it's okay for them to send you 12 emails a day asking if you forgot something in the cart, but don't you dare consider asking for an update on your order status that you placed 3-4 weeks prior.

I have no idea why anyone would pay $30+ for one pair of these shorts. Yes, they're nice, and comfortable, but they are NOT worth more than the 2 for $24 promo prices.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Anthony,

Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. We would also like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user cortneyg3
North Carolina
1 review
4 helpful votes
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May 23rd, 2018

This is a scam and the cheapest clothing! They will take you money and not give you credits, them if you have too many credits because they keep charging you without notification then they automatically transfer it to a gift card that you cant even use.

PLEASE STAY AWAY!

Date of experience: May 23, 2018

Thumbnail of user dm559
D M. – Fabletics Rep

Hello Cortney,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A representative from our member service team will be in touch within 48 hours.

Best,
Ivy

Thumbnail of user ednam146
New York
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

I never received my items. I needed them in time for my planned vacation and the items were listed as delivered, but of course they weren't delivered. CS said they can reship the items for free, but I won't receive it in time for my trip. I asked if I receive the 2nd shipment, would I be able to return for a refund since I'll no longer need the items. They said no, only for a credit. I didn't want a credit bc I only reactivated my account to purchase those items for my planned trip. I don't plan on making any future purchases with them, so that's why a refund was needed. At the end, they told me to dispute the charges with my bank! Are you kidding me?!
I missed out on having the items for my trip to do a photoshoot and now my bank decides on my financial fate that they could've resolved. Terrible policies.

Date of experience: June 1, 2022

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Edna,

All feedback is important to us, so we appreciate the time you took to tell us about your experience with our shipping process. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you right away.

Best,
Clark

Thumbnail of user colinh371
New Jersey
1 review
0 helpful votes
  • Send Message
May 22nd, 2024
Verified purchase

Why would anyone subscribe to monthly membership for athletic apparel you should be ashamed of the scam VIP your running?

Date of experience: May 12, 2024

Thumbnail of user denas34
California
1 review
4 helpful votes
  • Send Message
September 9th, 2019

Got repeated emails offering $2 for $24 upon joining. Clicked the direct link to get that offer and never could get it to apply in my basket after joining. I figured there was a glitch and I could contact customer service and have them refund my card less the $24, tax and $12 for another legging. Contacted chat and was given no help whatsoever and contradictory info. I wasn't sure if I may be taking to a bot rather than a human. See screen captures. Told I had to spend $90.90 to get the 2 for $24 offer but due to my selecting leggings on sale, the offer no longer applied. In the same chat I was told again had to spend $99.90 but this time was told the offer didn't apply to the first order. She would not tell me where to find the fine print about the offer no matter how many times I asked. Contacted customer service by phone and Robert explained there is no way to know what offer will apply or to read any details about the offers. He also told me that even though I didn't get the 2 for $24 deal, I got a great value by spending over $70 on leggings rather than full price. Lol. I asked to cancel my membership and he tried to get me to rescind by boasting about the offers that Fabletics has. Um... what good are the offers if they don't really exist and you can't locate the fine print. He refused to honor the 2 for $24 offer or acknowledge that I was Duped. I can't be the only person this has ever happened to. Really disappointed that Kate Hudson our her name on this. Speaks to one's character to be Ok with this type of business practice.

Date of experience: September 9, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Dena,

First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.

Best,
Ivy

Thumbnail of user daisya13
California
1 review
2 helpful votes
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May 10th, 2018

I was In this site years back when it just newly live online. 2014. I saw an advertising of it on tv and decided to check out Fabletics company worth as of today. It has been making money for the company and the founders. However, may I say that my account there still has about 300 or so dollars left that I just did not bother to get anymore because I was traveling and out of the country mostly since. I did cancel but I was charged continuously until I realized and had to even involve my bank in making sure they can not charge me anymore. The whole Fabletics idea is that it is a deal, however, the quality was not even there because my order, although this was years ago, failed in comparison with items I love like Lululemon and other big name brands. The fabric was no good and it felt sticky so what was the point. Besides, if you continue your membership that's clearly about 600 USD a year, which is really not a deal if you don't gobble through your workout outfits. Just buy high quality elsewhere really. That's my advice. I never visited Fabletics since. Just support better upstanding companies that don't hook you or corner you to some idea of saving that is just that - an idea.

Date of experience: May 10, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Daisy,

Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with Fabletics! Let us make it up to you! A representative from our member service team will contact you shortly to assist you.

Best,
Ivy

Thumbnail of user maxt182
Washington
1 review
0 helpful votes
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November 28th, 2023

Horrible site and customer service, complete scam, will steal your money and cancel valid orders, needs to be stopped.

Service
Value
Shipping

Date of experience: November 28, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Max,

It is with great regret that we received your feedback regarding your purchase. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.

Best,
Lia

Thumbnail of user rr374
Canada
1 review
0 helpful votes
  • Send Message
January 23rd, 2021
Verified purchase

These pants were awful. The sizing was way off. The fabric snagged FIRST wearing. They did not look or fit like the photo and they are NOT a discount price. Never - ever - again

Date of experience: January 23, 2021

Thumbnail of user juliar277
North Carolina
1 review
0 helpful votes
  • Send Message
February 8th, 2021

I usually LOVE Fabletics & have a ton of leggings but my most recent order came with a ripped seam in the crotch & i wore them once before the seam ripped too bad to wear. Pretty disappointing because they are expensive & I know that I did nothing wrong because all of my other fabletics leggings are perfectly fine. Also ordered the Mila camo leggings and the material is COMPLETELY different than all of my other mila leggings & i can't wear them without them falling down! I'm a fairly loyal customer and have spent lots of money at Fabletics and will not be returning

Service
Value
Shipping
Returns
Quality

Date of experience: February 7, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Julia,

We're sorry to hear that you are dissatisfied with our products' quality. Your feedback is essential, and we would like to address this as quickly as possible. Our Member Services team will email you within 48 hours.

Best,
Bella

Thumbnail of user kaih32
Canada
1 review
0 helpful votes
  • Send Message
September 18th, 2019

DO NOT BUY FROM HERE. RUN AWAY AND DONT LOOK BACK. I purchase one time order from here. One time deal. To purchase here you have to be a member which I did NOT consent to. I order on line. I went into my bank statement, they were taking money out without my knowledge. Because to buy something from you HAVE to be a membership. I dont want to be a membership. I just wanted to buy something and move on. They refuse to give back your money and now I have credit. To something I don't want. Dont buy from here.

Date of experience: September 15, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Kai,

We would like to offer our deepest apologies for the trouble you experienced with Fabletics. This situation is not ordinary and is not typical of us. We are very serious when it comes to our member's satisfaction. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via private message within 48 hours.

Best,
Ivy

Thumbnail of user jazmined4
Virginia
1 review
1 helpful vote
  • Send Message
December 5th, 2018

I placed an order on 11/25. I've checked the tracking and it doesn't look like the package has moved at all! ( I actually received a second email this morning right after my call 9:04 am to say my order is now on the way? What!) The estimated delivery is 12/11. This is a ridiculously long amount of time to wait for an order. This is my first experience with Fabletics and it's not off to a good start. I called Fabletics today and spoke with Chen who was very pleasant, albeit uninterested in my concerns. Chen confirmed my order is not scheduled to arrive until 12/11 which is more than 2-weeks since the time I ordered. ( No big deal to Fabletics or Chen apparently). Given that this is my first order and first experience with Fabletics I'm now less than excited about this membership and have chosen to skip the month. I let Chen know that I may cancel once I receive the package and decide if I want to continue with Fabletics or return everything for a full refund. I'm very disappointed. I do feel like Chen and Fabletics could afford to put more effort into making sure packages are received in a timely manner and actually addressing customer concerns. My satisfaction doesn't seem to matter at all!

Date of experience: December 3, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Jazmine,

We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We’ll be sending you a private message now so we can get this resolved as soon as possible. Thanks!

Best,
Ivy

Thumbnail of user amelias251
Maryland
1 review
0 helpful votes
  • Send Message
June 15th, 2024
Verified purchase

Easy order process and affordable clothes. First time buyer and will definitely come back.

Date of experience: June 5, 2024

Thumbnail of user tracyg522
Canada
1 review
0 helpful votes
  • Send Message
May 19th, 2022
Verified purchase

I find the quality of the product to be very high but the sizing can be a bit all over the place and since I'm in Canada, it is extremely difficult to return items which means I have now purchased items that don't fit and I can't return.

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Tracy,

Thank you for sharing your experience regarding the sizing and quality of our products. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.

Best,
Mary

Thumbnail of user halij3
Texas
1 review
0 helpful votes
  • Send Message
June 12th, 2020
Verified purchase

I ordered my items early may and did not receive them until today June 1st. I understand that because of COVID-19, shipping is longer than normal but I ordered a different package that did not take as long.

Date of experience: June 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Hali,

We are sorry to hear that you are not satisfied with our service. We always strive to improve our services and feedback like this from customers are very much appreciated. Our Member Services team will email you shortly to assist you.

Best,
Chad

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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