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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,747 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53%
Positive
1,718
Neutral
278
Negative
1,247
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,747)

Rating

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Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (73) quality products (133)
Thumbnail of user tifennp
GB
1 review
6 helpful votes
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April 8th, 2020

I don't usually write reviews, but Fabletics is SO SO bad that I just have too. After finally getting out of that absolutely scandalous "VIP" membership, I tried to order something to get rid of those ridiculous "members credits" they charge you every month (£49!). The screen showed me a total price price of £5 for my item, I continued with the payment and I end up being charged £42! AND I still have the members credits! SHOWING A TOTAL PRICE AND CHARGING ANOTHER IS ILLEGAL. On top of that the customer service is useless beyond reason, I don't even think it is real people, most likely bots or something. AND on top of everything else, the quality is absolute RUBBISH. Overpriced rubbish.

Date of experience: March 9, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Tifenn,

Thank you for bringing this to our attention! We're sorry to hear that you're not pleased with our prices and if you disliked the VIP Membership! We value your feedback. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

Thumbnail of user lexyl4
California
1 review
0 helpful votes
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December 7th, 2021
Verified purchase

I preordered an L top and XL bottom... and received a top and bottom in 2XL. There was no communication that my order was sold out. I could hem the pants, but there's no way I could wear the shirt, so I had to return it. I wish I had just gotten a refund and comms that the size was sold out so I didn't have to go through the returns process. Won't preorder from Fabletics anymore because of it.

Date of experience: December 7, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lexy,

Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.

Best,
Chad

Thumbnail of user alicias210
Sweden
1 review
1 helpful vote
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July 17th, 2020

Fabletics is a scam. DO NOT ORDER OR FILL IN ANY CONTACT FORMS! I was recently in contact with their customer service where they refunded me two months of the 70 dollars worth of membership, even though I simply wanted my money back and to cancel my whole membership. When I asked if I could get my money back using the store credit to order and then return, they claimed that it would only return as store credit? Hence, it's a vicious circle because I can't get rid of them. Apparently I had ordered a pair of leggings, which I never received, and this made me a VIP member. When I asked for them to cancel my membership they didn't really give me an answer, and now I am still registered for the 70 dollar membership? I don't wan't Fabletics to have any of my contacts or registration in their system and I certainly do not wan't to be a member. Now I am in contact with my bank to make a reclaim of the money I have lost and will contact Fabletics again to get rid of them.

Products used:
None. I never received them.

Service
Value
Shipping
Returns
Quality

Date of experience: June 17, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Alicia,

Thank you for writing a review! We are sorry to hear if you disliked the VIP Membership and if you are thinking of canceling your account. We value your feedback! Our Member Services team will be contacting you shortly for further assistance.

Best,
Nelle

Thumbnail of user mickyf3
Massachusetts
1 review
0 helpful votes
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August 15th, 2022

I just found out i was getting deducted of $54.95 every month without my consent. I didn't know about the VIP membership, and it doesn't even benefit me! I even returned the item i purchased to them due to sizes doesnt fit me at all thinkung that i ordered 2 sizes to make sure but i eneded up returning it! And then i found out about this charges on my bank account every month! This company should be sued! I l've had zero idea about this VIP promo and still charged me every month, and now i couldn't get a refund! Wtf?! What a shame for this company and to the owner of this company!

Date of experience: August 15, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Mickey,

Thank you for sharing your experience with the monthly member credit and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user kathryng7
California
1 review
12 helpful votes
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March 30th, 2015

I've never written a review before, but I've had SUCH a difficult experience with this company. I ordered pants and a too and upon trying the pants on on, they stained my bedspread (I sat down to nurse my infant) and stained my infant's clothes. No amount of washing is getting out the dye. Also, the material was really coarse and itchy. I returned the product (after having to spend a half an hour asking not to pay the re-stocking fee) and after three weeks, the refund did not post to my account. After a call, they denied ever receiving the product, and then "could not hear me" on the other end of the phone. I called back, and another phone consultant said they received the order, and I would get my refund soon. We'll see. Overall--this is a terribly cheap product, and a company with dubious ethics. I'm making the awful assumption that they are using overseas phone consultants who are probably making slave wages, and the actual product itself is probably made in terrible conditions. I regret supporting this company in the first place.

Service
Value
Shipping
Returns
Quality

Date of experience: March 30, 2015

Thumbnail of user brentp325
Nebraska
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Clothes are cheap quality and do not fit………………………………….

Date of experience: June 5, 2024

Thumbnail of user adeanap1
Tennessee
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Ordered 16 days ago and still haven't received order

Date of experience: June 5, 2024

Thumbnail of user sorrello
North Carolina
1 review
22 helpful votes
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January 22nd, 2016

I saw the TV ad this morning so I went online to get my $25 outfit. I picked the Amery leggings at a discount price of $22.47, the Sylvia bra at a discount price of $14.95, the Everette bra at a discount price of $14.95. So when I go to my cart the items are not at these prices and I can't find an explanation as to why. I called customer service several times. First call the lady couldn't give a reason for the price difference then call was disconnected. 2nd call, after recording said to hold the line was silent, I hung up. 3rd call same thing. 4th call, man said the discount was the difference between the regular price and the VIP price. Clearly he didn't know math, I just thanked him and hung up. Won't buy from this company. What happened to getting an outfit for $25? Kate Hudson should get away from this company unless she's in on the whole scam. Very disappointed!

Service

Date of experience: January 22, 2016

Thumbnail of user lauraf1698
Virginia
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

I always love Fabletics! I just wish there were more colors.

Date of experience: June 5, 2024

Thumbnail of user stephanieh2547
Texas
1 review
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase

Gabriela is the best at helping get exactly the right items!

Date of experience: June 4, 2024

Thumbnail of user amca1
New York
1 review
0 helpful votes
  • Send Message
June 16th, 2024
Verified purchase

All items: shirts, bras and open bank tanks were high quality.

Value
Shipping
Quality

Date of experience: June 6, 2024

Thumbnail of user aprilb31
Ohio
1 review
3 helpful votes
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October 21st, 2015

I'm way to busy to read the fine line about membership fee. Talking to robot trying to resolve matter, bill going to junk Mail, I could rant for 15 min. Total scam, sham on Hudson.

Date of experience: October 21, 2015

Thumbnail of user daphnneej
Washington
1 review
0 helpful votes
  • Send Message
October 1st, 2020
Verified purchase

The items are super overpriced. I like the idea of being charged monthly and then you can "save" up for a more expensive item, but almost everything is just overpriced and not worth the money.

Date of experience: October 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Daphnnee,

Thank you for writing a review regarding our pricing. We are continuously striving to satisfy our member’s needs as much as possible, especially with our prices. We will contact you for further assistance.

Best,
Nelle

Thumbnail of user audreyt146
Canada
2 reviews
0 helpful votes
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May 21st, 2022
Verified purchase

It's very disappointing to see how bad the return process is. I had to follow-up personally to make things move. And to date, I still have not received my reimbursement after more than a month.

Date of experience: May 21, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Audrey,

Thank you for sharing your experience in returning items online. We value your opinion and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.

Best,
Mary

Thumbnail of user malissan4
Illinois
1 review
1 helpful vote
  • Send Message
March 7th, 2021

After I ordered some leggings, I was charged $49.95 for a membership fee 3 weeks later that I clearly didn't see anything about when making my purchase. Never again will I order anything from them.

Date of experience: March 7, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Malissa,

Thank you for writing a review! We would love to assist you further with the concern you had with the VIP membership. A representative from our Member Services Team will email you within 48 hours.

Best,
Dean

Thumbnail of user caterinas6
GB
1 review
1 helpful vote
  • Send Message
July 11th, 2019

Bad quality items. They offered you discounts in such a way that in the end I found my self charged for a membership which I did not request and had to paid for it!
$#*!s!

Date of experience: July 11, 2019

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Caterina,

Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! We have a dedicated Member Services Team here ready to help you in any way we can. Someone will contact you via email within 48 hours.

Best,
Ivy

Thumbnail of user cassier75
Nevada
1 review
0 helpful votes
  • Send Message
February 16th, 2022
Verified purchase

I love them! I've tried so many other sites for yoga pants. These are by far the best quality I've seen. There up there by lulu lemon to me. Great styles. I've started an addiction.

Date of experience: February 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Cassie,

Thank you so much for loving our brand! We’re so glad to know you love the items and our unique styles! We really appreciate the time you took to write the review. We hope you will always have a fabulous experience with us in the future!

Best,
Zeth

Thumbnail of user bethanyk79
Canada
1 review
0 helpful votes
  • Send Message
September 4th, 2022
Verified purchase

It was a wonderful experience, so easy and it arrived pretty fast. My overall experience when I have had to call customer service has been amazing they always work with you and find a solution.

Date of experience: September 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Bethany,

Thank you so much for your awesome feedback! We are very happy that you have had a wonderful shopping experience with us. We really appreciate the time you spent sharing your experience. Have a great day!

Best,
Kim

Thumbnail of user loug97
California
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

The most durable and supportive leggings
Love the socks as well

Great quality

Date of experience: June 3, 2024

Thumbnail of user draganak1
Arizona
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

All of the leggings I purchase are see through when I bend over.

Date of experience: June 3, 2024

Thumbnail of user angelam3407
Maryland
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

Traveled to Tyson's Corner and was very very pleased with the customer service

Date of experience: June 3, 2024

Thumbnail of user lauram573
New Jersey
2 reviews
11 helpful votes
  • Send Message
October 29th, 2018

So I purchased 4 pairs of leggings for my teenage daughters under the guise of 2 for $24 for your first purchase. When checking out I was prompted to become a vip member to get the deal. My total "vip" order was $133. I quickly realized that the vip membership included a $49 charge a month. I called to cancel my vip membership spoke to a lovely lady who apologized at least 6 times to me before cancelling my vip membership. Customer service is clearly outsourced and that's fine but I am disgusted by the whole idea of this company. What are you paying these outsourced employees, the woman I spoke to $10 a day? And she should be empowered but feels she has to apologize to me 6 times in a 3 minute phone call? That's not empowering anyone. And then to scam the public into a $49/month commitment? Something is wrong here. Shame on you fabletics management and Kate Hudson this is your company you are privileged how you could you be okay with these business practices? I will never order from this company again.

Date of experience: October 26, 2018

Thumbnail of user ivyt14
Ivy T. – Fabletics Rep

Hello Laura,

We’re sorry to hear about your recent experience with Fabletics! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user gabriellek39
Washington
1 review
0 helpful votes
  • Send Message
September 30th, 2020

My Fabletics shorts literally fell apart within a few months. The company would not give me a store credit or help me replace the item. Will not order from them again.

Date of experience: September 9, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello Gabrielle,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

Thumbnail of user fredg494
Colorado
1 review
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase

MY LAST TWO ORDERS HAVENT SHOWED UP AND I HAVENT BEEN REFUNDED NOTHING SO I WOULD LIKE TO CANCEL MY MEMBERSHIP

Date of experience: June 4, 2024

Thumbnail of user jamesp4135
Missouri
1 review
0 helpful votes
  • Send Message
August 27th, 2022

Website said it would take 5-7 Business days. It had been 13 days and still no sign of a package. I'd like to review the actual cloths themselves but it seems I won't be able to for a wile.

Service
Value
Shipping
Returns
Quality

Date of experience: August 27, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello James,

Thank you for sharing your experience with the order you made online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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