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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.1 stars from 11,782 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    832
  • Shipping
    809
  • Returns
    576
  • Quality
    793

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 52.9%
Positive
1,733
Neutral
280
Negative
1,262
View ratings trends
228
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How would you rate Fabletics?

Reviews (11,782)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1824) vip membership (467) credit card (340) vip member (273) kate hudson (211) sports bras (287) workout clothes (151) shopping experience (74) quality products (133)
Thumbnail of user baileyc119
Illinois
1 review
0 helpful votes
  • Send Message
March 1st, 2023
Verified purchase

The fit is not accurate at all I sized up and it's still tight and not stretchy at all or long enough. Same with the bras super uncomfortable sport bras

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Bailey,

Thank you for providing feedback about your experience with product sizing. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user danitat16
Oregon
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

Quality material. Just wish you could order two sizes. I'm a large on bottom and XL in top so have to buy two sets to make it work or use only the top or only the bottom

Date of experience: March 1, 2023

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Danita,

Thank you for the feedback about your experience with your purchase. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user alissao16
Colorado
1 review
0 helpful votes
  • Send Message
June 13th, 2024
Verified purchase

I can't stand the fat women advertisements; a separate page should be reserved for that. I'm about to cancel my membership.

Date of experience: June 3, 2024

Thumbnail of user margaretm1449
California
2 reviews
0 helpful votes
  • Send Message
October 1st, 2023
Verified purchase

Ordering is a piece of cake. Quality of merchandise couldn't be better. Delivery in reasonable timing. The vip membership is worth every penny and then some! Love Fabletics, couldn't be happier

Tip for consumers:
The vip membership is worth every penny and I hope they don't change anything about it anytime soon, customers have a win with this one!

Products used:
Sports bras , tops, bottoms, shorts, jacket,sweater

Service
Value
Shipping
Returns
Quality

Date of experience: October 1, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Margaret,

Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!

Best,
Mary

Thumbnail of user jennifern1186
California
1 review
0 helpful votes
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February 16th, 2022
Verified purchase

I love these leggings. They do everything they should. Hide, tuck, smooth…. These are all I wear now and have stared moving in on sweatshirts and accessories. Love it all!

Date of experience: February 16, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jennifer,

Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!

Best,
Lia

Thumbnail of user bua4
California
2 reviews
0 helpful votes
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June 13th, 2024
Verified purchase

Fabletics is the best! Love my scrubs and work out staff easy returns like no hustle at all! Overall 10/10!

Date of experience: June 3, 2024

Thumbnail of user josiea187
New Jersey
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Everything that I have purchased has fit perfectly and is just the best feeling material on my skin! Love so much!

Date of experience: June 3, 2024

Thumbnail of user breec12
Virginia
1 review
3 helpful votes
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July 16th, 2018

I didnt even know I was signing up for a subscription and started getting drafted 50$ a month. In order to use your credit (money that you ALEADY SPENT) you have to add the EXACT DOLLAR AMOUNT to your cart. Of course items are priced with odd prices so they never match up to your credit amount and you end up spending ADDITIONAL MONEY AND NOT WHAT YOU ALREADY PAID...? Such a deceptive and awful company

Date of experience: July 16, 2018

Thumbnail of user dm559
D M. – Fabletics Rep

Hello Bree,

We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our member service team will be contacting you within 48 hours to further assist you.

Best,
Ivy

Thumbnail of user non897
Florida
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

Clothes are great but the membership is stupidly expensive. You should just sell the clothes for slightly over the membership price and stay in the $30 niche.

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello James,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible.  Our Member Services Team will get in touch with you right away. Thanks!  

Best,
Renz

Thumbnail of user adamk1231
Arizona
1 review
0 helpful votes
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August 13th, 2023
Verified purchase

Title pretty much explains the entire experience from shopping to not really understanding the credits to the clothes. Nothing great. Nothing terrible. Just meh across the board

Date of experience: August 13, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Adam,

Thank you for sharing your experience with our items and the member credit charge. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user emilyk262
Wisconsin
1 review
0 helpful votes
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December 1st, 2020
Verified purchase

I bought two pairs of leggings for my first time and they are the only leggings I wear to the gym. They are extremely comfortable and don't fall down when I run!

Date of experience: December 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Emily,

This motivates us to do more and we promise to keep our standard in quality and fit just for you! We will make sure to continuously create a unique style, high-quality products that suit the needs of our valued members like you!

Best,
Nelle

Thumbnail of user lanem61
Montana
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

I received the product but there was only one pair in there and not two I was kind of disappointed the product fish nice and is a great product but the claim was two for 24 and I only received one

Date of experience: May 28, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lane,

Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the missing product. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user pasquales27
Italy
1 review
0 helpful votes
  • Send Message
January 1st, 2023
Verified purchase

I have been waiting for months my stuff.
Orders had been send it back without me doing it and I still don't if I got all I have paid for….
Very disappointed.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Pasquale,

Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user deborahd1853
Texas
2 reviews
0 helpful votes
  • Send Message
December 22nd, 2022
Verified purchase

I love when I get something in the mail from Fab! I love it because it makes me look good and feel good! I can always recognize when someone is wear Fabletics!

Date of experience: December 22, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Deborah,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!    

Best,
Renz

Thumbnail of user dorindam17
Texas
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

I tried to respond to customer service questions but my response would not go through. Customer service discontinued chat because he could not see I was responding.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Dorinda,

Thank you for writing a review! We would love to assist you further with the concern you had about our live chat. Our Member Services Team will email you right away to further help you.

Best,
Dean

Thumbnail of user jennifern1320
Alaska
1 review
0 helpful votes
  • Send Message
June 1st, 2022
Verified purchase

Pants I ordered said light gray, I saw they were pretty light but when I got them they are basically white. The pants are so see through you can read the tag.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jennifer,

Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user liad26
Canada
2 reviews
0 helpful votes
  • Send Message
November 4th, 2022
Verified purchase

I always get my order within 1-2 weeks. Packaging protects my purchase and returns/exchanges are simple and free. I highly recommend to all my friends and family!

Date of experience: November 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Lia,

We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Renz

Thumbnail of user chantalp44
Canada
1 review
0 helpful votes
  • Send Message
August 1st, 2022
Verified purchase

I love the cut and quality of the fabric, but I do not like being automatically charged by the 5th of the month because I tend to forget to skip in time.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Chantal,

Thank you for sharing your experience with our products and the monthly member credit. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user luanab15
Italy
1 review
0 helpful votes
  • Send Message
March 4th, 2023
Verified purchase

I love to purchase clothes from Fabletics because they have good quality, they are affordable, and fashionable. I am happy with my purchase and I recommend it.

Date of experience: March 4, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Luana,

We're glad you enjoy our unique styles and selections! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user jennifers4954
Canada
1 review
0 helpful votes
  • Send Message
February 4th, 2023
Verified purchase

The shipping is so fast. Easy to order online.if you don't want to order or you don't have a budget you can skip a month.I always recommended to my friend and co-worker.

Date of experience: February 4, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Jennifer,

Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

Best,
Mary

Thumbnail of user maggiev4
Georgia
1 review
13 helpful votes
  • Send Message
August 9th, 2015

I used Fabletics to purchase a few items in March of 2014. After being charged (because I never received an e-mail reminding me to 'skip' a month) $49 in July of 2014 I called and spent 20 minutes on the phone with a representative begging him to cancel my account. I happily accepted the $49 charge, it was my mistake after all, but asked to be removed from the service from then forward.

This August, a full year later, I got an e-mail informing me that my account had be charged for $49. I had not received an e-mail or charge from Fabletics in a year, so I called and kindly explained the situation to a representative. She accused me of lying about canceling my account, then put me on hold for 15 minutes so she could 'listen to the call' from last July. After taking me off hold, she explained that the company had 'lost' the recording of my call and again accused me of lying about canceling my account the year before. I spent another 10 minutes with her asking to be refunding and explaining my position and, when she finally agreed, she blamed me for the entire misunderstanding, attempted to convince me to stay a VIP member (for a bonus of 500 points--wow!) and then rudely ended the call before I could confirm my refund.

TL; DR

Terrible customer service, nefarious charging procedure and overall company-wide dishonesty. DO NOT SUBSCRIBE!

Date of experience: August 9, 2015

Thumbnail of user patricias1286
Virginia
1 review
0 helpful votes
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April 19th, 2020
Verified purchase

Very comfortable, very soft but too big in the crotch. I have bought a medium in non maternity leggings but I definitely needed a small. I will buy some more in the right size

Date of experience: April 19, 2020

Thumbnail of user carolm56
GB
1 review
26 helpful votes
  • Send Message
September 22nd, 2014

Do not use this company! I ordered my first (half price £22) yoga outfit in a hurry and accept i did not read the small print. I contacted the company when i realised an additional £44 had been taken from my bank account last week, first by email to cancel my VIP membership and secondly to request a refund as i was in Greece when the emails were sent and i was not logging into my emails. They weren't having any of it and emailed back to say i needed to ring a premium rate number to cancel. I have just rung them to be informed that the £44 cannot be refunded and can only be used to purchase their goods. I have never known a company where you have to opt out every month or your bank account is automatically debited by the cost of a yoga outfit. How many yoga outfits does anyone need?! The onus is on you to opt out every month or you will be charged. This is totally unacceptable in my view, i reluctantly had to order a second outfit, even though i didnt want one as they were adamant the £44 could not be refunded. Presumably this is how they get all their business!

Tip for consumers:
Do not use this company unless you are sure you want to have to opt out of a purchase every month!

Service
Value
Shipping
Quality

Date of experience: September 22, 2014

Thumbnail of user javont
Missouri
1 review
0 helpful votes
  • Send Message
October 2nd, 2022
Verified purchase

Fabletics is my go to when it comes to my workout gear! I'm a personal trainer and the Fabletics products are durable to withstand workouts and are also stylish to be worn when I'm training clients!

Date of experience: October 2, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Javon,

We love your wonderful review! We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!

Best,
Tina

Thumbnail of user elizabethb2680
South Carolina
1 review
0 helpful votes
  • Send Message
August 4th, 2022
Verified purchase

Extremely comfortable and slimming! When I first put them on I thought, hmmm! I may not be able to breathe, but once they were on they were so comfortable! I didn't want to take them off!

Date of experience: August 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Elizabeth,

Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!

Best,
Renz

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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