Fabletics

TERRIBLE CUSTOMER SERVICE! I have been trying to get a return authorization For an exchange for a week. 2 emails and 3 phone calls ( average phone call wait time 10 minutes then trying to talk to someone and get them to actually follow thru is a JOKE! And I am holding once again for someone to EMAIL ME A RETUN AUTH! Will never do business with this company again!

Long shipping times - good quality product - too much corporate wokeness - need to ensure you skip month if you don't want to be charged - should be the other way around

I read every little detail about becoming a member and the charge of $49.95 every month if you did not purchase something or if you do no skip the month by the 5th. I understood all these terms and proceeded with caution, including setting a reminder in my phone every month to skip the month so I was not charged.
The first month I purchased something so I didn't worry about it. The second month rolled around and I skipped the month on my iPhone through Safari. The first red flag was that I didn't get a confirmation email. A few days later I check my bank account and I was $50 short. I contacted fabletics, they were very kind and refunded me.
PLEASE READ: They do not tell you that some operating systems and browsers are not compatible with their website, so you may think you skipped the month, but a malfunction through their website does not register the process, therefore charging you, even though you have done everything right.
This issue happened a second time, and I tried to get my refund and they refused, so I was out $50 dollars. That was the end for me, and I canceled my account (which you can only do during business hours) used my $50 and never used them again!

Pricing used to be your advantage yet now everything just seems to cost more and more with exception to new customers. Doesnt feel as royalty is valued much here

Products are not delivered on time, took more than 2 weeks to get an order and the third party shipping company did not start the shipping for 10 days from the order placement

I love the products high quality food athletic wear. The shipping time is a bit ridiculous. A few times I've had to exchange a product and the whole process takes over a month!

I have not been getting reminder emails to "skip the month" so therefore I am accruing a million member credits. But I am getting emails about new clothing lines. Just doesn't seem right.

It was a few items I wanted, then to my surprise I got a 50+ charge to my CC. For having a membership, why don't I feel privileged? Just greedy company that I will never purchase from ever again!

After many calls to the shipping company and fabletics my order ever arrived. Very disappointed I never got to try the product but I can't pay money for an item I never receive.

I placed an order for 2 pairs of shorts for $24. I only received 1 pair. I called and spoke with a customer service rep and they said they could not help me.

Ever since I became a member a few years ago, I refuse to wear anything else. The leggings are so comfortable and they hold me in all the right places. My favorite ones are the ones with the pockets.

I used to hate leggings and sports bras because neither of them fit well. These leggings don't slide down every time I move and I can get the bras on and off even though I have a bad shoulder.

None of the leggings fit well and slide down all the time. The sports bras are even more ill-fitting. Very disappointing purchase. Half of the order was not even delivered for 3 weeks.

I dislike calling customer service and you have to wait a long time on chat or on the phone. Go to the physical store if you like their stuff. Overpriced and okay quality.

Before, it was easier, especially because I was able to do it on the brand website. Now, i can only access all the questions and response options if i use my mobile device.

The shorts with the built in liner tend to slide down my butt when I'm running around and I fear my crack is showing. I like the shorts, but don't like having to pull them up every couple minutes

I was offered by them some credit to shop in their store and because of that they deleted my membership and told me I can never in my life ever shop with them under my name that's so stupid

I had a problem with my account and the Salesman was so kind and helped me work through it. Everyone has always been so helpful when I come in the store. Love it!

I love my new Fabletics workout wear! It is comfortable, has plenty of pockets in the trinity leggings & shorts and I love the compression that holds you in all the right places.

I responded to an ad offering a $25 outfit and free shipping for new customers. Took the time to go through the site, searching for the right outfit. Finally found what I wanted (I'm a tall - hard to size, so I was super excited to see they had tall sizes, even though most of them appeared to be sold out :/) and when going to complete the transaction, saw that the "VIP" service was automatically selected. I deselected this, because I wanted to try out the quality and fit before committing - but when I unchecked the box, the offered discount went away. I started an online chat with a representative, who told me the offer only extends to those who agree to "VIP" service - a $50/mo charge.

This is deceptive advertising. If you can't even honor your own promo deal, you shouldn't offer one. And, if you're going to make your customers jump through hoops on an initial transaction, this doesn't bode well for future dealings. Also, the non-discounted price was $110 for one tshirt, one pair of yoga pants, and a sports bra. Totally lost my interest! I'll never do business with this company.

I purchased some stuff from this brand and paid but after a month I was surprised that I got charged under the hood for an amount twice as much as what I paid, when I verified I found out that I got added i to a subscription without me knowing it!

I signed up a a Black Friday sale and was unaware I had to pay a membership fee, maybe I didn't look hard enough but it's definitely misleading that they are not upfront about that which is insanely frustrating. 2nd they are supposed to send emails apparently before they charge you an didn't receive any. Finally I call to cancel because this is ridiculous I'm not paying $70 a month and yes $70 because I'm Canadian, not the $40-$50 they advertise and don't tell you conversion will be applied, then I speak with someone who says I have $150 worth of credits on my account and I should use that first before I cancel so I say fine might as well then when I try to do just that it STILL finds a way to charge me like wtf saying I need to pay $30 so I call to cancel and this lady was nice at least but she still did try the whole credit thing on me again. Point is no way will I shop here again, very misleading and not worth the $200 I was charged FOR NO PURCHASES

I've been a member with Fabletics since Kate Hudson was on the cover of Self 6 months ago (May 2014). I haven't had a problem skipping months and in case I forget I have my calendar app remind me. I think most of the 1 star reviews are from people that somehow missed that this was a membership program. I feel for them, but I don't think that warrants calling Fabletics a scam. To me, the membership aspect of the company was made pretty clear on the website. Prices next to items are shown at two different prices, one price for VIPs and one "regular" price for non members. I find the auto pay annoying, but that's how membership programs work and their clothes have made it worth it to me.

As a stay at home mom and yogi, I live in work out clothes. I find the quality of items sold by Fabletics to be mostly on par with the big brands like Lulu, but with greater variety and clearer sizing/fit information to accommodate problem areas and varying body types. I love that I can find a top that doesn't squeeze my midsection while still supporting my chest. Plus they are constantly changing what's available on the site so you probably aren't going to show up to your next barre class matching the gal next to you. I find the designs on trend and functional. I just got a baseball tee from them with thumb holes that I LOVE! If you don't have a problem logging in every month and skipping then I think this brand can save you money.

I haven't needed to cancel the membership yet, but I will be on the lookout for the problems that others have faced on here when I do and I'll update my review if I can