Fabletics

Horrible customer service. I made an order on a Thursday and I expected 2-3 business day delivery as they advertise on their site. The next day, Friday, I get a tracking number. Fast Forward to Wednesday and 3 business days after my order have passed (Friday, Monday, and Tuesday). I looked at the tracking and see that it barely moved and is now delayed and will not be delivered until the next Friday. That is now more than 5 business days. I contact the company on Wednesday, the day I saw it was delayed til Friday and asked my Rush Shipping costs to be refunded 2 to 3 business days had already passed. And after a lot of back and forth they basically said well the Fedex didn't get the package til Monday and its actually "5" business days and if you don't get it by Friday then we can refund you. It was total crap. Even if you are now claiming 5 business days it is late (Friday, Monday, Tuesday, Wednesday, Thursday is 5 business days). I told them I called on Monday and the representative told me that she showed the package would be delivered by Tuesday and it never came. It has been delayed many days. But instead of refunding me $16 for rush shipping they lost a member who canceled their membership and will be returning the $90 worth of product that I purchased IF I ever do receive it. To add insult to injury, when I was canceling my membership they offered me $10 credit stay. They wouldn't refund me even partial my shipping cost but are OK with giving me $10. What a bunch of morons I can see why the reviews here are so bad. Terrible Company.

Point Blank:
Online user experience was not to the standards expected.
Quality of merchandise was poor. Not what is promised through the advertising campaign.

THE WORST COMPANY I HAVE EVER DEALT WITH! Absolutely impossible to get hold of them- my order just wasnt delivered, even though I was charged and then when I tried to cancel my subscription I couldnt get hold of them and have been charged. DO NOT BUT ANYTHING FROM THEM

Great quality, the subscription is unnecessary every month since the options are not really updated every month

I like the products but subscription should be quarterly when new designs come up

I have always gotten high quality outfits at reasonable prices from Fabletics and will continue to buy from them in the future. Yes, I would and do recommend them to others.

I find it to be true to size and The quality of the clothing is amazing I've had leggings that have had lasted me years I only gave a 4 star because there is always room for improvement :)

Fabletics is great and fits my body like a glove. I've tried other athletic wear and it just doesn't fit or is as flattering as Fabletics. I'm a fan for life!

I love the shorts I purchased. As someone who has recently lost 70+ pounds, the compression clothing and sports bras I have purchased from Fabletics are something I cannot live without!

The fit is perfect. I bought a pair for my 14 year old granddaughter and she loves the way they fit around her thighs and buttocks. Thanks for a great product

So far the items have come in safe and sound and in the time expected. Fabletics has been great when it comes to customer service and has made me feel valued.

Pants are nice material and length (tall) is perfect. Pants are too tight in thigh's and hip. As I washed them they got tighter.

It takes way too long for shipping and the tariff charges are ridiculous. I do like the some of the colors that are offered.

Everytime I go into the store everyone is very helpful, the stores clean, and I spend awhile in there. Online experience is great also!

Biggest problem I have with the site is finding the skip a month area. It seems to move about the site.
I like the pieces I've purchased. They are very comfortable.

Every thing has been a pleasure
Quality of product has been great.
Shipping has been slow compared to other retailer however once the process is performed it sets the proper expectations

I love Fabletics gear! Especially the leggings, I pretty much won't buy other brands anymore. Fantastic quality, fantastic customer service. Definitely a lifetime customer.

The product is good, my issue is that I was billed the monthly fee even though I made a purchase this month. This has happened a few times & it's upsetting.

I was expecting an email to skip the month and did not receive any email or communication whatsoever until after the payment was taken and then notified I have a credit.

I have tried to cancel my vip numerous times online and it doesn't work. When I call they always try and talk me out of it. And I am easily overwhelmed

The gear is great quality and fits perfect every time. Delivery is always prompt and communication is excellent.
So happy with my fabletics membership.

So, the monthly membership is essentially nonsense. They give the actual retail price of each item, most of which are valued at less than the cost of the membership, then you still have to pay S&H and taxes and fees. So basically, you end up paying waaaay more if you have the membership. For example, If an item is valued, by their own admission, at $40, you will pay $60 for the monthly membership itself + a total of $10 for S&H & T&F. So a $40 pair of leggings will end up costing $70. And no, you do not get that money back in the form of a credit or adjustment or anything like that. HOW DOES THAT MAKE SENSE? I tried this for about a year, thinking that maybe something will magically make this all make sense but then I finally realized, oh wait, the "special offers/perks" are so unbelievably NOT WORTH IT, the membership is a marketing tool they hope people will sign up for and forget about and that the only thing that really makes sense is to just not do it anymore. The lack of availability is another bone I could pick clean but it seems like that is part of the supposed allure. Not for me, but I get it. The only pro is that, for the most part, they are made well. I would say they are on par w/ Lulu. However, I think they need to decide who their target audience really is. Are you a discount brand catering to the every woman? In which case you need to do away with the exclusivity and lower the price point. Or are you an exclusive brand that will make up for the extravagant price with the social credit that is sure to follow. In which case you need to stop advertising so much ($24 for 2 pair?!?!) and build in real I've-GOT-to-have-it-right-now type perks, only for those in the know. Right now, it seems like they are attempting to cater to both. Which is not working. Which is why I am out.

One of the pair had one side stopped lighting up at receipt. Requested replacement which came fast, but now one side is not working.

I can no longer support a company that is pushing their agendas on me. The products are wonderful but I would go as far as buying subpar products to avoid political views being forced on me.