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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,681 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    830
  • Shipping
    807
  • Returns
    575
  • Quality
    791

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.1%
Positive
1,688
Neutral
273
Negative
1,219
View ratings trends
227
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How would you rate Fabletics?
Top Positive Review

“Love the product, service and all the new collections being added”

Joseph A.
12/16/24

Ive been a VIP member now for 2 years and it was the best thing ever to be apart of. I love the different colors, sizes and fits they offer and the price is what keeps me coming back. I give their clothes as gifts to all my friends and family all the time.

Date of experience: 12/6/24
See positive reviews
Top Critical Review

“I should never have joined”

James S.
12/16/24

I really don;t have time to think about when I should buy something or just pay in money every month. I guess I still don't fully understand how it works. No disrespect to the company or the plan but I have six email accounts. All for different aspects of my life. Four are for work. I don't always check them all every day so I miss the reminders the company sends. Plus, I feel as if In am forced to buy something every month. I don't need that much stuff`. I am going now to cancel my membership, not because Fabletics has done a bad job, the plan just isn't for me.

Date of experience: 12/6/24
See critical reviews

Reviews (11,681)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (1812) vip membership (466) credit card (339) vip member (272) kate hudson (211) sports bras (287) workout clothes (150) shopping experience (73) quality products (132)
Thumbnail of user abdullaha720
Texas
1 review
0 helpful votes
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May 3rd, 2023
Verified purchase

Since my subscription I have not found something worth the subscription price. Either it is unavailable or not the quality I would expect

Date of experience: May 3, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Abdullah,

We regretfully note that we received your feedback regarding the selections we have. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Thumbnail of user aprilw470
Wisconsin
1 review
0 helpful votes
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February 1st, 2023
Verified purchase

With Fabletics I always find what I'm looking for. As well as things I'm not looking for. The quality of the clothing is why I keep coming back.

Date of experience: February 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello April,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

Thumbnail of user meitalm
California
1 review
1 helpful vote
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November 4th, 2019
Verified purchase

Had to wait a long line and once I got in, the strawberry and champagne were gone. The pants I bought are great, comfortable and I got a discount that I liked

Date of experience: November 1, 2019

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hi Meital,

Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. Your comments regarding our service will help us know what we can do better. If you ever need anything, our Member Services representatives are available 24/7.

Best,
Jane

Thumbnail of user bobbieh131
Kentucky
2 reviews
0 helpful votes
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October 1st, 2022
Verified purchase

The quality of 90 percent of the products I ordered were of low quality. It was also difficult to stop the membership. Ended up with most items donated

Date of experience: October 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Bobbie,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with the quality of our products and that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user patriciac2837
New York
1 review
0 helpful votes
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July 1st, 2022
Verified purchase

The leggings and the sport bra are of amazing quality. The iridescent ones, fits perfectly and are of great material. I'm in love with all of the pieces I bought.

Date of experience: July 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Patricia,

We're so glad that everything worked out for you. We here at Fabletics try our best to provide quality and unique styles for members like you. Hope to hear more from you in the future!

Best,
Mary

Thumbnail of user quinntellaw
Pennsylvania
1 review
0 helpful votes
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March 6th, 2018
Verified purchase

The clothes and shoes are different and most items are true to size. Ive been purchasing clothes for my daughter for several years and she really likes the different outfits

Date of experience: March 2, 2018

Thumbnail of user sherrye11
Sherry E. – Fabletics Rep

Hello Quinntella,

We are so fortunate to have members like you who continuously admire our products and services. Thank you for choosing Fabletics!

XO,
Sherry

Thumbnail of user dm559
D M. – Fabletics Rep

Hello Quinntella,

We are so fortunate to have members like you who continuously admire our products and services. Thank you for choosing Fabletics!

XO,
Sherry

Thumbnail of user kerryw201
California
1 review
0 helpful votes
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February 13th, 2022
Verified purchase

We have been members since the beginning of this company and have continued to be impressed with the quality of the products and the support we receive from customer service.

Date of experience: February 13, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kerry,

Thank you for your loyalty. We always make sure to make beautiful and quality products that suit the needs of our valued members like you! Have a great day!

Best,
Renz

Thumbnail of user alik273
Tennessee
1 review
0 helpful votes
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November 1st, 2022
Verified purchase

Please don't buy anything from this company. I purchased $74 I paid from Paypal, but I saw in my account that every month, charging me $54.95 for no reason. Then I called Paypal to cancel the payment. They are STEAL FROM YOUR CREDIT CARD, REALLY REALLY BE CURFULL. Don't BUY FROM THIS COMPANY

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ali,

It is with great regret that we received your feedback regarding the transactions on your account. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!

Best,
Lia

Thumbnail of user munazzan
Texas
2 reviews
1 helpful vote
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August 4th, 2020
Verified purchase

I love all the clothes I have bought from Fabletics. The material is great quality and the fit is great too. I have washed my leggings multiple times and they still look amazing!

Date of experience: August 4, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Munazza,

Thank you for sharing your positive experience with our products! We are glad to hear that you are satisfied with the quality of our clothes! This motivates us to do more and we promise to keep our standard in service and style just for you!

Best,
Nelle

Thumbnail of user bradleyf151
Illinois
1 review
0 helpful votes
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April 4th, 2023
Verified purchase

I love the various pants I got. Two are great for lounging and then my tights and no-liner shorts are great for a winter run.

Date of experience: April 4, 2023

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Bradley,

Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!

Best,
Lia

Thumbnail of user gg177
Canada
1 review
0 helpful votes
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September 30th, 2020

They didn't cancel my VIP so after a month not knowing i was still engaged to them, i saw my bank account without 70$ and they didn't wanted to refund me because that's" how the system works"

Date of experience: September 8, 2020

Thumbnail of user nellep
Nelle P. – Fabletics Rep

Hello,

We are sorry to hear if you're thinking of canceling your account. We deeply value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Nelle

Thumbnail of user brandonc766
Texas
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

PLEASE DONT ORDER FROM HERE. Took a 2 month process to get a lousy pair of shorts. First came in a wrong size 2 weeks after order. I shipped them back for a size exchange and they shipped a sports bra to my house instead of the shorts? Had to ship that back and it cost me money to ship back and forth and they never even atleast gave me exprsss shipping for my troubles or a refund.

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Brandon,

Thank you for taking the time to leave a review. Your feedback about receiving the incorrect products is important to us. Our Member Services team will email you right away to assist you.

Best,
Clark

Thumbnail of user pamelai146
Utah
1 review
0 helpful votes
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August 1st, 2020
Verified purchase

I have been so satisfied at the quality and style of Fabletics. I love to exercise and I only wear Fabletics. Incredible comfort and I feel confident.

Date of experience: August 1, 2020

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hello Pamela,

We are happy to know that you had a great shopping experience with us! We always make sure to provide beautiful and quality items at a very affordable price just for you! Have a great day!

Best,
Dean

Thumbnail of user bradfordp22
New York
2 reviews
0 helpful votes
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March 5th, 2023
Verified purchase

I felt like I was getting a deal and then payments continued and sweatshirt still a no show. Cancelled a while ago.

Date of experience: March 5, 2023

Thumbnail of user zethb
Zeth B. – Fabletics Rep

Hello Bradford,

Thank you for taking the time to leave a review. Your feedback about your order and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user ariesh3
Colorado
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

Site overall if good. However through the app the it can be cumbersome to navigate to the reward/redeemable points.

Date of experience: January 1, 2023

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Aries,

Thank you for the great feedback! On our site It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience here at Fabletics.

Best,
Mary

Thumbnail of user deborahg1345
California
1 review
0 helpful votes
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January 13th, 2022
Verified purchase

Superior product, Superior service, superior product.
I'm very pleased with the super large size line. U don't find style & fit like Fabletics has. I'm so pleased.

Tip for consumers:
True to size

Products used:
Pants, bras, shirts, jackets

Service
Value
Shipping
Returns
Quality

Date of experience: January 13, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Deborah,

We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.

Best,
Cathy

Thumbnail of user myriamf14
Canada
1 review
0 helpful votes
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May 19th, 2022
Verified purchase

I received my order. But some items didn't fit. I returned it bit i didn't received my money back yet.
And i did'nt saw that every i have to cancel every month my vip. It's a bit complicated….

Date of experience: May 19, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Myriam,

Thank you for sharing your experience regarding an order that you received and processing a return. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.

Best,
Mary

Thumbnail of user michelles1313
Massachusetts
1 review
0 helpful votes
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June 12th, 2020
Verified purchase

I could not find my size in almost anything. When I actually bought it the site spun and spun. I thought I cancelled the order because I got out while spinning but apparently I bought it

Date of experience: June 2, 2020

Thumbnail of user alexm2082
Massachusetts
1 review
0 helpful votes
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December 4th, 2022
Verified purchase

I bought two pairs of shorts. One was very good and other one was not. It had no strings to tighten the waistline and was very loose compared to the other short.

Date of experience: December 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Alex,

Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.

Best,
Renz

Thumbnail of user anag453
Illinois
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

Love Fabletics! Love the styles and the products but the shipping took more than 3 weeks and it came in 3 different packages at different times. Just that small issue…

Date of experience: May 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ana,

Thank you for sharing your experience with our products and the delivery time of your order. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user christinej917
Texas
1 review
0 helpful votes
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May 30th, 2022
Verified purchase

Never got a response on FB Messenger. I'm. Missing an order and when I asked to speak with an agent I never got a response from the automation or an agent.

Date of experience: May 30, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Christine,

Thank you for taking the time to leave a review. We are sad to hear about your negative experience with our Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user claudinel14
Georgia
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

I am very pleased with Fabletics. I have had only one problem with it and it was resolved with no hesitation. I have even recommended it to my friends.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Claudine,

We appreciate the time you took to share your experience with us! We're happy that you're satisfied with our products and services! Have a great day!

Best,
Dean

Thumbnail of user magdalenap40
Canada
2 reviews
0 helpful votes
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November 1st, 2022
Verified purchase

I love my leggings and tops. Since the pandemic i have been wearing leggings all day everyday since i work from home. I have washed them over and over and the quality is amazing.

Date of experience: November 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Magdalena,

Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!

Best,
Mary

Thumbnail of user tracyl900
Arkansas
1 review
0 helpful votes
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April 1st, 2023
Verified purchase

Not good. Purchase was not what I thought it would be and a monthly membership is not what I wanted so I am no longer a customer

Date of experience: April 1, 2023

Thumbnail of user chada40
Chad A. – Fabletics Rep

Hello Tracy,

Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and VIP membership. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user angelat1557
California
1 review
0 helpful votes
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September 5th, 2023
Verified purchase

The products I purchased are good. However the subscription I don't like because they don't let you out easily.

Date of experience: September 5, 2023

Thumbnail of user maryl2745
Mary L. – Fabletics Rep

Hello Angela,

Thank you for sharing your experience with our items and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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