Fabletics

Where do I begin...
I must say that I absolutely love fabletics apparel. The clothes fit me super well and I have always been extremely satisfied with my purchases. I have been a VIP member for almost a year now. When I moved homes, for some reason, my new address with apartment number was not recognized as a valid address when trying to place an order online, despite the fact that all other companies (amazon, etc) recognized me just fine. The site does not let you place your order unless your address is "verified" so I was unable to order anything unless I called to place it, an extreme inconvenience. I have now called about this matter 4 times! The first time being promised that it would be fixed, and the rest of the times my issue was "escalated". I was told I would receive an email, a call, some sort of communication that my issue was being worked on. It's been over a month and not a single person has gotten ahold of me. I am appalled at the promises (verbatim "I promise you this will be fixed") I have been made that the issue will be "resolved" and nothing has happened. If anything, I should at least be contacted by someone to explain the issue and why it cannot be resolved. All in all, this failure on behalf of their costumer service has since caused me to inactivate my membership. I will never be purchasing from Fabletics again. And the sad thing is, it's not because of their product, it's because of their people and absolute failure in costumer service.

To start off, I do pretty much all of my clothes shopping online and have rarely had any issues. I first came upon fabletics in February 2016. I purchased a pair of workout leggings and two tops. The original reason I was tempted to buy from there was that they advertised "join fabletics and get your first outfit 50% off." I signed up for the membership thinking it was just like any other online store I had purchased from. I received my clothing pretty fast and was pleased with the quality. However, I just checked my credit statements to realize that fabletics had been charging me 67$ canadian EVERY MONTH. When I called to complain and get my money back they explained to me that when becoming a "member" if a purchase wasn't made that month that they would charge your account. I HAD NO IDEA that's what I was getting myself into when I signed up. It was very unclear that this was what becoming a member meant and I am extremely upset that this has happened. That's a total of 402$ they have taken from my credit card while I have only ever once purchased from them. TOTAL SCAM. I would not recommend to anyone buying from them.

I absolutely LOVE Fabletics! I have told all of my friends and family about Fabletics and have turned them onto Fabletics as well. I highly recommend their clothing to anyone and everyone.

I purchased items for my daughter and she wasn't able to return the items and find something different.

I was happy to buy some new Fabletics shorts a couple months ago, and really like the quality and the feel. But a month later I'm charged $50 for a membership I didn't knowingly sign up for. When I'm on a check out page on a site, I'm very aware of unchecking any boxes that ask me to become a subscriber, member, or to get promo emails. That fact I didn't see that I somehow signed up for a membership makes me think it was intentionally made so I that I would overlook it. So, I had to waste my own time calling their customer support to get a refund and cancel my membership. Side note: the audio quality of that call made it very difficult to hear the person on the other line, which just added to the frustration of my whole experience. I didn't feel valued by Fabletics. I just felt they wanted me for my money. I work closely with one of Forbes "Top 20 Speakers You Shouldn't Miss." And he helps companies learn how to be FOR their customers. Fabletics seems quite unpracticed at that. I'll gladly spend more money if I have to for a better experience with a company like Lulu Lemon, even though they're more expensive.

I've been a "member" of Fabletics for a few years and never loved their structure of "purchase something within the first 5 days of the month or be charged a member fee." Now, I've just learned they recently changed this policy and purchasing within the first 5 days of the month no longer automatically exempts you from the member fee charge. Now, if you don't want to be charged this member fee for a "Member Credit," you have to click the "Skip this Month" button REGARDLESS of whether or not you purchased something already. What's more, I checked back in my emails from Fabletics and never received notice that this policy was changing. This is such an unbelievably exploitative business practice, knowing people won't realize the policy has changed and will be charged unnecessarily. That's not at all a way to run a business if you want your customers to remain loyal. It's a shame because I have liked most of the items I've received from Fabletics, but I don't know if I want to be a part of such a shady business.

This company is a scam! I ordered my first outfit at the end of May, June 1, I got my outfit choices and immediately skipped the month because I still hadn't received my original purchase. Today, the 11th of June I am notified I had credits and a charge for not skipping. So I call the company and tell them that it illegal to charge somebody for items not purchased and if they continue to do so they will be facing lawsuits! The lady then tells me that sometimes if somebody skips a month the website automatically refers them to the shopping page leaving the customer to think they're in the clear when in fact, they're still on for charges that month. She then offers me 500 credits to get a swag item if I stay on, I tell her NO. I will not be making additional purchases from this website again and now I want to fully cancel my membership. I spoke with a manager at that point. The manager then told me the problem was not with the company, it was with ME because... I'm not sure why, I skipped the month and they still charged me and then tried to bribe me into continuing with their company. I can't believe somebody like Kate Hudson would support these kinds of tactics.

I haven't met a pair of fabletics leggins that I didn't love. Each style is different in a great way!

When placing the 2 for $29 items in the shoppng cart, the price does not reflect. I will be cancelling

Product came as described and pictured. Nice quality shirt, but just wish it wasn't as sheer (but that's personal preference)

I have been seeing advertisements for this brand for years and finally decided to give them a try and I signed up on the 31st of May. The catch with this company is, in order to get those great prices they advertise, you must sign up to be a VIP. When signing up as a VIP you are agreeing to allow Fabletics to charge your card every month for $50. You must skip within the first 5 days of the month and you better skip or you will not be getting that money back. I ordered an outfit (pants, shirt, bra), disliked it all and signed on to return the items and cancel my membership. In my mind, I guess I read cancel between the 1st and the 5th of the month as the 15th and thought I had time to cancel, nope I missed it. After cancelling my membership, I checked my bank account and saw the $50 charge. I reached out to try to get a refund since I was not interested in using the membership and didn't like the products but no such luck. They just threw all their clauses and membership guidelines in my face and pretty much told me I was SOL. So, I had a cancelled membership and 50 bucks sitting on their website, which I figured I might as well use. Well, come to find out in order to use that credit, you have to be VIP. The process went like this: I had to add something to my cart, resign up for VIP, apply the credit, checkout and then cancel the membership again. This company got me for over $50 with nothing to show for it. I am not a fan of their style and I'm hoping to sell the items to someone online to try to make up for the cost. I will not be using Fabletics again and would not recommend them to anyone I know.

Ordered workout tights for my son and I, items showed up fast!

They don't fit too well and I've tried better softer material for better price.

I am never able to find anything but basic black in my size or my daughters. XL/XXL
It's extremely disappointing to never be able to get stuff that fits in any other color.

A order was made that I didn't make and there doesn't seem to be a way to cancel the order

Fabletics has been the 2nd worst experience overall and with customer service I have ever had in my life. I cancelled my VIP membership (which you have to do via phone instead of conveniently online, which would be better because all the customer service reps make mistakes and you have to start over with a new agent again each time and they still mess up.) And the customer service agent said they would cancel my membership for me. They did not. I was charged. I called again about the error and a new rep said she would refund me and cancel the membership. THEY STILL DID NOT CANCEL IT. I had to call a third and forth time. Then I returned some items because they were too large and the sports bra and leggings were not supportive or durable enough. I got a partial refund, and the service rep took that as a sign that I wanted to restart the membership again and I was a charged for a service I did not consent to FOR A THIRD TIME. I am hoping all is correct, I am still awaiting to make sure all things have been worked out, this has been going on since December. I feel I am basically an employee and should be paid at this point. The business itself is overpriced. It seemed like a good deal when they mentioned the VIP membership, but it is not worth the hassle. There are really nice leggings for 30$ elsewhere.

The Pants that I purchased on my last order tore at the seams and I couldn't return them per the customer service rep. I have not ordered since

I cannot even give this franchise a star after learning how they treat their customers. I was initially very excited to join the Fablectic craze and have new workout gear. However that is not the case now, instead I feel appalled and disrespected. About a month ago I signed up for the VIP membership and placed my first order of roughly 74 US dollars. Some time past without me receiving this order, so this morning I placed a call to the company's customer service. I expressed concern to the sales representative, and she told me to hold while she attempted to locate my order. I was then notified that my package was returned to Fablectics due to an error for the shipping address. Instead of notifying me, their customer, of this, Fabletics kept the order and continued to charge my Visa card knowing that orders placed would never reach their destination. If I had not called looking for answers I would have never found out about an error with the shipping address, nor learned that Fablectics willingly kept this information from me. I feel cheated by Fabletics. I am absolutely appalled by their negligence and this egregious act. I will no longer support the Fablectic franchise. I cannot judge the company on the quality of clothing, as I have never received merchandise from them. However, after this experience I suggest to future possible customers to look elsewhere.

Fabletics has a great selection of leggings and sports bra. They fit true to size, and they stay fresh and colorful even after many washings. I love Fabletics.

I, like many others, became a "VIP" in order to get the 2 leggings for $24. I liked that the ones I chose had a built in pocket in the leg. When I did receive my order the long leggings looked like they would fit a pre-teen (I ordered med) But I know leggings stretch. I tried to put them on but felt like a sausage getting stuffed in a casing! I could have worn them if I wanted to feel bound. But, no, returns are easy. A return label is in the bag. No postage necessary. The other item I ordered was shorts which is nice as it has the tight material with loose flowing material over it so I kept those.

It took several contacts with customer service to find out the status of my return. No communication on it unless I investigated it myself. They got it back on the 31st but no refund yet on the 9th. So I contacted them again by chat (no longer have email support) and said they were received, as if it were today so refund coming sometime next week... (they say 5-7 business days) I would have actually liked to have exchanged the leggings for a larger size but that was not shown as an option. When I asked about it they said there would be a shipping charge so I declined. Hopefully I will get my refund.

The items are a nice quality but run small and price tags are high. I doubt I will let them charge the $49.95 each month for me to pick outfits. I wanted one nice outfit to wear to the gym to feel inspired but I think I will stick with leggings from Amazon and a t-shirt!

Fabric quality is always inconsistent. Especially on reorder. Sometimes it's so flimsy it's unwearable.

I ordered an outfit which I thought was half price which turned out not to be... that didn't bother me that much. However, I looked at my bank account a few weeks later and there was money debited and credited a few times then 2 debits because I apparently signed up for VIP which debits from your account every month (49.95us). I called to cancel and they tried so much to have me not cancel. They eventually say they will credit the exact conversion back into my account... which I had to break down to them over and over again. Then of course they don't credit the correct amounts... Because of the conversions they say Canadian to American. They say there isn't anything they can do about it. I usually don't get upset about a little difference but this is just B. S! They shouldn't even get a dollar from anyone for free... especially with the poor customer service and VIP scam. FYI I immediately cancelled and requested a new card when I saw all the debits from my account. THUMBS DOWN! They don't even get 1 star rating from me

This website is only a scam IF you let it scam you.
When signing up for the VIP membership underneath the perks of the membership, there is a how it works section.
Bullet 1 tells you when your outfits are available and that they will be $49.95 each month.
Bullet 2 states that you can buy the outfit you want or skip that month. Which you have to do by the 5th.
Bullet 3 states that you will accrue a store credit of $49.95 if you do not skip by the 5th or forget to.

These are are very clearly stated on the website before you purchase your first outfit. If you choose to sign up and get your $25 first outfit - awesome. Just remember to skip the next month, or cancel so that you don't get charged. If you check your email daily (as most people do) you shouldn't have an issue remembering to skip. It is only your fault if you forget to skip (canceling is a different story - as I have not worked with their customer service) since it's stated and you should know what you sign up for before you do it. There is no reason why you should sign up for a company without reading all of the terms, and unfortunately I don't understand those who have said that they don't understand why they are being charged the $49.95. It's stated for you, it's up to you to read it.

I have had no issues with Fabletics, I think it's great to get new pieces of athletic clothing each month or skip if I don't want it. If you are interested in signing up for the VIP membership, just make sure that you read through all of the rules before you toss your credit card their way.