Fabletics has a rating of 3.2 stars from 11,678 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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Ive been a VIP member now for 2 years and it was the best thing ever to be apart of. I love the different colors, sizes and fits they offer and the price is what keeps me coming back. I give their clothes as gifts to all my friends and family all the time.
I really don;t have time to think about when I should buy something or just pay in money every month. I guess I still don't fully understand how it works. No disrespect to the company or the plan but I have six email accounts. All for different aspects of my life. Four are for work. I don't always check them all every day so I miss the reminders the company sends. Plus, I feel as if In am forced to buy something every month. I don't need that much stuff`. I am going now to cancel my membership, not because Fabletics has done a bad job, the plan just isn't for me.
Very happy with the products I purchased. They seem very well made and are very comfortable.
Date of experience: May 9, 2024
The product is great but I have had so many problems getting my orders its not even worth buying and when I call about my orders I get the run around for weeks straight
Date of experience: December 2, 2020
I live in my scrubs and I can't rave enough on the comfort! I will continue to buy
Date of experience: May 8, 2024
They do not tell you your card will be charged 54.00 a month total scam. They told me i will get a refund will we will see about that. The clothing is nice the compay it self is a scam
Date of experience: August 23, 2022
Hello Ross,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
6 months ago, this company was decent with decent products. I'll always think they are over priced and put higher retail to make you think you're getting a good deal. But just a few months ago, they completely changed their membership program and its quite shady now. They're items are always on sale. So 6 months ago, your $50 credit can get you a bra and leggings. Now, your $50 credit gets you ONE item, whether it's $20 on sale or $40 leggings and there is no money left in your credits. Idc if the retail is $80. The # i see that I'll be paying is what matters. I then had an issue with skipping months. Middle of the month I tried skipping and wasn't given the option. Then I had placed an order, received everything and noticed inconsistencies with the sizing. And when I pre-ordered the Justin sweatpants, they were on sale for around $25. They charged me over $50 for them with no warning. Came time for the return - it took literal weeks for them to get the return then more WEEKS just to issue the refund. Needless to say I canceled my membership and will never buy from here again. I can say CS was kind and helpful. Thankfully I didn't have any issues. Somehow fabletics put a return in as a replacement () so they were able to cancel it. You have to really keep an eye on everything when it comes to this company and you shouldn't have to do that.
Tip for consumers:
To get the most of your credit, check out the "outfits". Be cautious of pre-orders as the price you see then is not what you end up being charged. Returns take weeks or up to a month to get your money back.
Products used:
Sports bra, top, leggings
Date of experience: April 14, 2021
Hello Jessica,
Thank you for sharing your overall experience with Fabletics! We deeply value your business with us and your feedback is important for us to hear. We will contact you within 48 hours for further assistance.
Best,
Nelle
Members receive constant SALE emails and presented with SALE PRICING while logged into the website, upon checkout prices changes to VIP PRICING that is HIGHER than advertised. Example: Semi-Annual Sale $12.00 Top drops into the cart for $39.95! As a Member, you NEVER get the ADVERTISED Sale Price.
You are offered $49. Outfits that are in limited stock and SOLD OUT. I have trying to spend my credits for over a year and nothing but Sold Out $49 outfits or VIP outrageously priced items. But wait there's more! Don't cancel because now you lose the $49 crappy discounts. Skip a month till you find something... one year later. I can't find a $49 outfit I like in stock nor access to SALE pricing.
Members have two choices -
1) Use your credit without any other advertised discounts or
2) Get advertised discount and can't use your credit
Members get the special VIP treatment and given the highest prices available! Terrible business model. You have paying customers that want to shop, committed to a membership, and you don't provide Sale pricing... you charge MORE! Very dissatisfied customer!
To be fair, their products are outstanding!
Date of experience: March 17, 2018
I have been very please with all of the products I have received from Fabletics. The quality is excellent. The legging are just amazing. The powerhold fabric is the best out there in my opinion.
Date of experience: July 1, 2022
Hello Sherry,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
Really love all the designs and fit. Wish the high rise leggings wouldn't run down all the time. There is nothing to keep them up. Otherwise the style, fit, length, colours and quality is great!
Date of experience: May 23, 2022
Hello Ariati,
Thank you for your review. We are happy to hear that you are happy with our product and service. Thank you for sharing this with others. Stay awesome!
Best Regards,
Clark
I had the misfortune of requesting an EXCHANGE (and not a RETURN) and was assured that it would be mailed out to a friend based in California.
But instead, it was mailed out to an OLD out-of-State address (that I already changed a long time ago) as I would be receiving my latest orders at my NEW out-of-state address.
And I communicated this with Customer Service, and haven't heard of any updates.
I guess it has come to this; when overexpansion and miscoordination sets in without looking at Quality Assurance to focus on Customer Satisfaction (or Attrition).
Date of experience: August 1, 2022
Hi Carlota,
Thank you for sharing your feedback regarding your experience in processing your exchange! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
Sent the wrong leggings twice. So far. Also, I'm not. A fan of high waisted and ultra high waisted leggings. Not much options after that. The site shows too many options that are sold out.
Date of experience: February 18, 2022
Hello Cheryl,
Thank you for your review. We are sad to hear that you are not happy with our selections and receive the wrong item. We're sad to know that you have encountered an unpleasant experience with us. We’ll be sending you a private message right now.
Best,
Clark
The service was awesome, colors were what I was looking for and ther fit as always were spot on
Date of experience: May 6, 2024
Prices advertised didn't match with prices listed. So since I have not purchased again.
Date of experience: May 4, 2024
Product was the best of quality. Return process was super simple. Great company!
Date of experience: May 7, 2024
If there is an active lawsuit against this company- I would appreciate being added to the list of people who have attempted to allow Fabletics to correct their despicable, dishonest business model. I made what I thought was a one time purchase 7 months ago and as I reviewed my last credit card statement, I noticed a charge of $49.95 and a rock landed in the pit of my stomach- with the force of a meteorite. I am an intelligent, detail oriented person. In my professional life, I work as an ICU Nurse- attention to detail is an understatement. With that said, my level of self awareness is keen and I can wholly identify when I have been dooped by faults of my own. My experience with Fabletics is quite the opposite- I have been FINANCIALLY VIOLATED to an extent I have never experienced. This is outright THEFT. This company should be shut down immediately and damages paid out to those of us who did not consent to an auto-enrollment agreement. Please contact me if legal action is taking place. I have already started exploring my options.
Date of experience: June 21, 2015
I had an issue with a fabletics package and had to contact customer service. Spoke to someone in the Philippines. I couldn't understand him at all. I prefer to deal with Americans.
Date of experience: May 29, 2022
Hello Cec,
Thank you for writing a review! Your feedback about our products and Member Services Team is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison
I purchased leggings back in December and got 3 faulty pairs. I first noticed the issues 2 months after purchasing the leggings, I attempted to contact the company about them. It took me 7+ tries to get to someone, I tried called and using the online chat. My leggings had holes in them, so what did I do? I got rid of the leggings. Why would I keep 3 pairs of leggings that have holes in them if I cant wear them and I cant get a hold of these people?
I finally was able to get a hold of a representative tonight (3-14-19 3.5 months from the time I purchased the leggings, 1.5 months of trying to contact these people)that I told all of my issues to, she told me no problem we will process a store credit to your account. She then asked for the leggings to be shipped back to the wear house, well I informed her that I no longer had them because I couldn't get into contact with anyone about my issues, I wasn't going to lug them around with me. She told me that was not possible, nothing can be done unless I returned them. She then asked if I could get them out of the trash? Uh, no. I am disappointed that they are refusing to help me after I already spent a fortune on their products that only lasted me 2-4 months. Not worth it, won't shop with them again.
Of course, I couldn't put this review on their website as they do not accept bad reviews on their website.
Date of experience: March 14, 2019
Hello Mackenzie,
At Fabletics, we pride ourselves on giving 100% every day to ensure that our members' needs are being met. I know that we have let you down, and for that, we are very sorry. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
Everything fits perfectly! Quality is great and I love all the colors
Date of experience: May 11, 2024
I'm a ballet dancer and I have been looking for activewear that can make my practice a bit more comfortable and Fabletics have that on the design and fabrics.
Date of experience: October 4, 2022
Hello Gian,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
Very comfortable and costs half of the competition.
Date of experience: May 10, 2024
My granddtr. And I have purchased multiple times from Fabletics and have loved all their products. Makes a person feel good as well as look good.
Date of experience: April 1, 2023
Hello Isabella,
Thank you for taking the time to share your awesome review! We’re glad your granddaughter is enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
I Brough 2 leggings from fabletics and one of leggings tore right after the first use and second one got bubbles after 3-4 washes. I wouldn't recommend buying this.
Date of experience: November 1, 2021
Hello Akhila,
We are sorry to hear if you are unhappy with your purchase. We will contact you within 48 hours for further assistance.
Best,
Nelle
Placed an order Nov 16,2017, received order but asked for an exchange of 2 items, which I returned to Fabletics on Nov 27,2017. The next day I get an email canceling the exchange and my account and they refuse to discuss with me. I did a dispute with my credit card company but they sided with Fabletics based on the fact that Fabletics stated they processed the exchange and sent exchange items. NO exchange was ever received from Fabletics - they LIED to the credit card company! I have email proof which I will be sending to the credit card company! DO NOT DO BUSINESS WITH THIS COMPANY!
Date of experience: March 3, 2018
Hello Nina,
We apologize for what sounds like a very frustrating experience! We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.
Best,
Sherry
Hello Nina,
We apologize for what sounds like a very frustrating experience! We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.
Best,
Sherry
Never have my size anymore and when I do order my size, it doesn't seem to fit right.
Date of experience: May 6, 2024
It's been really nice to just pick some stuff up here and there and when I don't see anything I needs, I can always indulge later.
Date of experience: April 1, 2023
Hello Kyra,
We are so fortunate to have members like you who continuously admire our items. Thank you for choosing Fabletics! Have a great day!
Best,
Mary
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Amanda,
Thank you for writing a review! We are sorry to hear if you have a hard time getting your orders on time. We deeply value your feedback! Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle