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Fabletics has a rating of 3.1 stars from 11,676 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
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Ive been a VIP member now for 2 years and it was the best thing ever to be apart of. I love the different colors, sizes and fits they offer and the price is what keeps me coming back. I give their clothes as gifts to all my friends and family all the time.
I really don;t have time to think about when I should buy something or just pay in money every month. I guess I still don't fully understand how it works. No disrespect to the company or the plan but I have six email accounts. All for different aspects of my life. Four are for work. I don't always check them all every day so I miss the reminders the company sends. Plus, I feel as if In am forced to buy something every month. I don't need that much stuff`. I am going now to cancel my membership, not because Fabletics has done a bad job, the plan just isn't for me.
I was also unknowingly signed up as a VIP member, wasn't told about the $50 monthly charge, or that you have to "skip the month" to avoid the charge! I only found out when I checked my bank account and saw the money gone. I tried calling 3 times and the wait was 15-17 minutes each time (even though their website says their wait time is ONE MINUTE!). I waited longer than that, and the phone was never answered. I resorted to the live chat. I had to sit on there 3 times to finally get help. When I told the "agent" I wanted to cancel my membership and to get a refund, they asked me, "You don't want to use the credit for a Fabletics purchase?" NO! They kept giving me the run around, saying I was provided the Terms and Conditions and knew what I was getting into. 1. THAT'S FALSE, otherwise I wouldn't have signed up and 2. Instead of patronizing me, just cancel my membership like I asked! They refused to give me a refund, which I don't understand. I was finally just so over it that I didn't even care anymore. Luckily, they did cancel my membership. I know that other people weren't so lucky!
Date of experience: January 14, 2018
I continued to receive charges even though I canceled my orders. The representative I spoke with continued to try to convince me to continue with my orders.
Date of experience: January 2, 2020
Hello Rasheana,
We would like to sincerely thank you for notifying us about your experience with Fabletics. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
I love the way the fabric feels and fits well. I love the pockets available for my phone because i use my phone for music or podcasts. Fabletics clothes fits so well.
Date of experience: September 1, 2021
Hello Colleen,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! We aim to cater to all shapes and sizes to make our members feel amazing and confident. Enjoy your purchase!
Best,
Nelle
Fabletics is probably the sneakiest, scammiest subscription based service I have ever used. $50USD a month will be automatically charged if you do not scour their site for the "skip this month" button. I had forgotten to press the button this month (my second month using this) and noticed that I had received no emails, no notifications whatsoever reminding me of this or confirming that I had spent the $50 this month. I am a frequent subscription service user and the other services I use always remind you to check this month.
Also, now that I have a $50 membership credit (since I forgot to skip the month), I tried to purchase something. However, I noticed that if you purchase an item that costs less than your credit (I tried to purchase a shirt for $45) and they will not apply your credit! You have to purchase an item worth more than your credit in order for it to be applied. How is this even allowed!
As for their products, I have ordered a few pairs of leggings. They're okay. Not even close to Lululemon quality or comfort. They are thick though, which I like; however, they pill extremely easily. My newest ones are starting to pill and I've washed them only 2 or 3 times.
Their entire business is made to trick people into forgetting to press this skip the month button. And if you've made that mistake, they will want to continue sucking as much money from you as possible, in return for very average quality products. It's honestly not worth the hassle, and not worth having to deal with their shady business tactics. Do not sign up for this!
Date of experience: December 8, 2018
Hello Trudy,
Thank you for sharing your feedback with us regarding the unpleasant experience you had in Fabletics. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
Let me preface this by saying that I have been a customer of Fabletics for years. I love the clothing and the leggings are amazing. The clothes are the only thing preventing me from giving them a 1 star.
One of my shipments got lost in the mail in November 2018 and USPS retrieved it and sent it back to the Fabletics warehouse. I contacted the carrier and Fabletics several times regarding my missing items to no resolution. I called Fabletics a month later after my order had shipped out and they said that they received the rerouted package at their warehouse and they didn't try to contact me to let me know (after I was already charged for all of the items). After asking for them to resend the items back out to me, the representative told me that they had sold out of one of the items that I ordered and they were not able to send that item back to me! SO... they received my returned package and proceeded to restock my items in their inventory and they didn't contact me about it once! I was then offered a refund for the item that they restocked and sold out of but I am absolutely dumbfounded by the entire situation.
Purchase with discretion and avoid customer service if you can help it.
Date of experience: March 9, 2019
Hello Dana,
We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
Fabletics has charged my bank account 46.87 for an order I PERSONALLY DID NOT PLACE, *******@AOL.COM. MY GOOGLE ACCOUNT WAS HACKED AND SOEMONE USED MY INFORMATION... THEY PLACED THE CHARGE BACK ON MY ACCOUNT. THEY ARE THIEVES!
Tip for consumers:
Don't use FABLETICS WHATEVER YOU DO!!!! THERE ARE COS THAT HAVE MUCH PRETTIER, EDGIER ATHLETIC WEAR THAN FABLETICS AND YOU DON'T HAVE TO SIGHN YOUR LIFE AWAY
Products used:
None of them..I didn't PLACE THE ORDER...I JUST PD FOR IT...EXPLAINED To FABLETICS MY GOOGLE ACCOUNT HAD BEEN HACKED...THEY DIDNT CARE
ALL FABLETICS CARES ABOUT IS MONEY. FROM PEOPLE IN THIS PANDEMIC WHO DIDNT PLACE THE ORDER AND CAN'T AFFORD IT!!! I WOULD RATHER ORDER FROM ANY OTHER CO. THAN FABLETICS....ITS POISON ON MY TOUGN
Date of experience: August 3, 2021
Hello Christa,
We sincerely appreciate the feedback you shared. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I happily bought 2 pairs of leggings. They arrived, good quality, no problems there. Then each month Fabletics have been debiting £49.00 from my account. I never signed up for this! I called to dispute the sum, and spoke to someone I think in Asia somewhere and could barely understand what she was saying. When I asked her to speak more slowly she shouted at me and said I needed to let her finish. I asked for a supervisor and she told me they had all gone. I asked for the £98.00 (2 months) to be refunded, she said this was taken as 'credit' on my account. I said I didn't want this (because it would be £600 a year and I never agreed to it!) I was told that a refund for my 'subscription' wasn't possible. Again, I asked for a supervisor, and I was told that she would have to check if I could have a refund. Eventually she came back on the line and said her supervisor (the one that had gone home?) had agreed I could have a refund. Very stressful and a heck of a palava. Like sport and want some decent gear? Shop somewhere else. This was a nightmare of an experience. I will never use Fabletics again.
Date of experience: May 18, 2022
Hello Ross,
We hear you! We are sorry you had a frustrating experience recently. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Avoid this site just took money from my bank without authorisation and from PayPal tooAvoid this site just took money from my bank without authorisation and from PayPal tooAvoid this site just took money from my bank without authorisation and from PayPal too
Date of experience: November 12, 2017
Hello Bob,
We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.
Best,
Sherry
Having to remember to skip the member credit to overwhelming.
Date of experience: May 6, 2024
I have loved all three bottoms I have purchased for myself. All three bottoms have fit my size 3XL body type.
Date of experience: February 1, 2023
Hello Ashley,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Always sold out of best selections and don't restock quickly.
Date of experience: May 7, 2024
Web site needs work and membership feels like a scam!
Date of experience: May 7, 2024
Second time that part of my order has not been received, due to stock shortages
Date of experience: May 6, 2024
Very good, very good, very very very very gooood, very good, Very good, very good, very very very very gooood, very good, Very good, very good, very very very very gooood, very good
Date of experience: August 1, 2022
Hello Jocelyn,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Just realized that I had been charges $49.95 for 5 months... What a Rip Off! -- run away form fabeltics. They should make their money thru honest work not sneaky Scams.!
Date of experience: December 27, 2016
Everything I have gotten is excellent quality for plus sized gals. Fabletics & Lizzo brands are really nice!
Date of experience: April 3, 2023
Hello Jeani,
Thank you for trusting us to be your source for top-quality items. We value your kind expressions of appreciation and are incredibly grateful for doing business with you.
Best,
Allison
Don't fall for the new customer discounts. They hit me with a $50 year long membership fee after my first order. Then wouldn't give it back. Never giving them another penny
Date of experience: April 1, 2022
Hello Ross,
Thank you for taking the time to let us know your thoughts about our discounts and VIP-intro offer. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Leggings lose elasticity. Get loose after 2 months
Customer service gives wrong information about canceling membership. Such a scam
Date of experience: April 4, 2023
Hello Alicia,
We value the comments you made about the VIP membership and the items we have. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Its truly sad. I love Kate Hudson and its so sad she would run a business this way. I have lost so much respect. The VIP is a joke. I get that we agree to the $50.00 a month fee or skip however when you purchase something the prices are higher than the sale/promotion price for non members than for VIP members. Not to mention if you have a credit on file and apply it to your purchase than you can not buy anything at a sale or promo with a credit. Even when trying to apply your credit it does not apply the credit it charges your card for the total transaction. Complete crap... I tried to call the customer service number which would not allow the call to go through. I will be reporting it to my bank and asking them to block and remove the charges. I did consider staying away when I first started reading reviews some time ago however I figured if I kept up with the skips or purchase I would be fine. That wasn't the case. I would strongly advise to stay away. I will also be reporting this to the BBB. Good Luck and purchase at your own risk!
Date of experience: March 18, 2017
Hello Christine,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A member of member service will be in touch within 48 hours.
Best,
Samar
I ordered multiple styles sports bras following the sizing chart yet none fit. It took a really long time - more than 2 full weeks for my order to arrive. Very dissapointing.
Date of experience: October 1, 2022
Hi Teri,
We value our members, and your feedback about the delivery is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
As I posted on November 7th, just a month ago, I realized I was suckered into their scam. I was assured via phone call (since that is the only way you can cancel a membership you did not know you had) that my VIP membership was cancelled. I received the name and case ID of the call since they could not send me a confirmation email about my cancelled membership (just like they cannot email you about payments). Well today I was CHARGED AGAIN AFTER CANCELING MY MEMBERSHIP! For me, $50 is a lot and they keep stealing my money! I called and "cancelled" again today! Also receiving the case number and name of person I spoke with. The person I spoke with was not helpful and told me that the other person must have not known how to do their job. Hmmm... reassuring. Looks like I'll be waiting YET AGAIN 5-7 business days for my refund!
Date of experience: November 7, 2015
This sneaker is fantastic pair of shoes, very comfortable, I'm extremely satisfied, I would purchase these again, great job instilling quality and comfort sincerely dawn
Date of experience: July 3, 2019
Hello Dawn,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
XO,
Ivy
Still haven't received my clothes and it's been 3 weeks. Luckily I didn't not tried the VIP membership free trial. Couldn't imagine paying $54 a month for those perks
Date of experience: June 1, 2022
Hello Eric,
Thank you for sharing your experience with your order and the VIP membership program. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
This company spams you with emails. They will not take me off their mailing list even when I unsubscribe. Very unprofessional and obnoxious. Cheap clothing to stay away
Date of experience: September 1, 2022
Hello Brandt,
Thanks for sending your review! Your feedback about our product quality and your email preferences is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Jenae,
We deeply value your relationship with Fabletics and we are committed to providing you with the highest level of service simply because our members deserve the very best. Our member services team will get in touch with you within 24-48 hours to further assist you.
Best,
Sherry