Fabletics has a rating of 3.2 stars from 11,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Ive been a VIP member now for 2 years and it was the best thing ever to be apart of. I love the different colors, sizes and fits they offer and the price is what keeps me coming back. I give their clothes as gifts to all my friends and family all the time.
I really don;t have time to think about when I should buy something or just pay in money every month. I guess I still don't fully understand how it works. No disrespect to the company or the plan but I have six email accounts. All for different aspects of my life. Four are for work. I don't always check them all every day so I miss the reminders the company sends. Plus, I feel as if In am forced to buy something every month. I don't need that much stuff`. I am going now to cancel my membership, not because Fabletics has done a bad job, the plan just isn't for me.
Always receive my products ordered ahead of time which always makes me so happy, it's like a birthday surprise
Date of experience: July 3, 2019
The short is very comfortable and it fits nicely with my slim waist. Great material and many color options.
Date of experience: June 4, 2022
Hello Emiliano,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Love all products, this last set seemed a bit snug and I've always been a medium in yoga/workout pants.
Date of experience: June 4, 2022
Hello Tanya,
We appreciate the feedback you shared regarding the sizes of the items we have. A representative from our Member Services Team will contact you right away to help you.
Best,
Lia
Love a good sale but hard to find colors and sizes that I want and the website is slow
Date of experience: February 4, 2023
Hello Ashley,
Thank you for sharing your experience online and the items we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
My order was processed right away and arrived in a timely manner. Everything fit great and is so comfortable.
Date of experience: August 1, 2022
Hello Diana,
We are glad that you are satisfied with your purchase. Rest assured that we will continue providing unique styles and best service for members like you. We hope you will always have a wonderful experience with us in the future!
Best,
Allison
The online availability was awesome! The best complete experience is to receive your order in a timely manner…
Thanks!
Date of experience: August 1, 2022
Hello Marvin,
Thank you so much for sharing your awesome experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Experience has been pretty good. Good deals when you keep an eye on the emails. Fairly easy return policy.
Date of experience: August 4, 2022
Hello Amber,
Thank you so much for your feedback! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
My overall experience has been ok, items were of good quality. This particular month I used items for gifts.
Date of experience: February 11, 2022
Hello Evelyn,
We are glad you are enjoying our products! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Great quality, fast shipping, true to size. Been purchasing this brand for years and have yet to be disappointed.
Date of experience: October 1, 2022
Hi Chels,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
Loved the pants at first but got holes and looked picked up after just a few wears and washes.
Date of experience: March 1, 2023
Hello Taylor,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
They cach you with the 2 for $25 when ypu sign up but don't tell you, you must sign up as a vip for tge deals. Ontop of the hidden vip sign up fees the 2 for 25$ goes away fast. They have a hidden 50$usd a month so in canadian like $80 a month automatic membership charge that you can "skip between 1-5" but if you forget you get charged that money. Once your secretly charged they then turn that into a "memership credit" BUT you have 1 year to use it or it expires. They send so many emails they end up in the spam folder so and "notification" for your points or member credit expiring chances are your email will junk them to and youll miss them. So once your charged that 80$ canadian and its then turned into basically fabletics money better get your butt on spending it because in 12 months thats it ypur money is basically garbage, more money for tgere comapany and less for the smalls. After all that try to ask coustomer service about it all and oh theres nothing they can do because once that sneakely monthly charge you didnt approve in the first place goes through and turns into a member credit its not actually money i guess and expires so nothing they can do, even if you miss that exp date by 10 days. That doesnt seem rigbt at all and quite sneaky as a conpany. Also most of the time there sold out for everything so good luck getting anything you like anyways.
Company's complete bs they way they run the business side. Lost me as a vip member and I had been one for 4 years. WHAT A JOKE FABLETICS
Tip for consumers:
Watch out for the membership scam and the hidden fees, also company is USD
Products used:
Vip membership, leggings, shirts, pants, sports bras and biker shorts
Date of experience: October 14, 2023
Hello E.W,
We appreciate you taking the time to share your feedback about the VIP membership and the monthly Member Credits. Thank you for bringing this to our attention so we can take a further look into this. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
I don't know where to start with how bad the service was from fabletics, it; s a shame really because the product is great.
When I purchased 2 pairs of shorts, I didn't expect to be signed up to a subscription for £50 per month, it was really underhand how they hid the fact in the small print. When I tried to exit the subscription they tried telling me it was a free subscription and I just had to pause it every month.
Then when the shorts arrived they were too big (the only positive out of the whole experience). The exchange process described on their website didn't work as they had shut down the email channel.
I finally managed to speak with someone who could help who asked me to choose 2 new pairs of shorts, that was difficult as they had hardly any stock. Finally managed to choose 2 pairs in stock, but whilst I was waiting for the product to despatch they must have ran out of stock and so cancelled my exchange and sent me an email saying they had credited my account.
So I went back on the website, but there was no credit on my account, so I had to get back in touch, but the person I was speaking with said my original exchange had been processed and so he couldnt do anything for me. At this point I had already had a terrible experience, having to contact them 3 times, being conned into a subscription and having already had to suffer their terrible customer experience, but now I had no shorts and no credit or refund.
When I said that I was going to go to trading standards/consumer watchdog, they sorted it for me within an hour, a day later I've received an email saying my items will be delivered.
Avoid this company at all costs, I don't even think its a scam, they're just a terrible company.
Tip for consumers:
It's easy to get signed up to a subscription without knowing. Also, if you have to deal with aftersales, the service is terrible.
Products used:
Shorts
Date of experience: August 18, 2021
Hello Alex,
Thank you for sharing your overall experience with us. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
So, I went to the Fabletics website today to cancel for this month, since they seem to make it impossible to actually CANCEL my membership and like to take my money off my credit card... and they have a new trick to try to stop you from cancelling the month... a pop up screen comes up so fast from the skip page and then after you click it to make it go away, you aren't on the original page anymore. After wrestling with it for a few minutes, I was finally able to cancel this month. But that was just a hassle and BS. I have a lot of Fabletics, the only truly decent items (and not even all of them, I'm afraid) are the leggings. I also have a nice scarf and the toque was 'ok' but it wasn't slouchy as advertised and I ended up giving it away. The tops have generally been of very low quality, especially the t-shirts, with poor quality fabric and stitching, as well as big time shrinkage issues. With the exchange on the Canadian dollar and the shipping charges (what happened to FREE shipping people?), there is no way these clothes are worth the price I am paying, even with the VIP 'discount'. I want OUT.
Date of experience: May 3, 2017
Hello Tracey,
We truly apologize about your experience! Your feedback is important and we would like to make things right. A member of member service will email you shortly to assist you.
Best,
Samar
I saw the TV commercials for a while with Kate Hudson advertising Fabletics and I thought, those are some pretty neat leggings, so I finally decided to order from the company. I wish I would have read the reviews before I made this decision. I placed an order 3 weeks ago (Feb 2nd) and I have not received my shipment yet! I received an email on Feb 10th stating that my shipment was finally on its way and it's now Feb 17th and I still have not received my package! I called the company and canceled my VIP membership today. I am not going to pay $49.95 per month every month if I have to wait damn near a month to receive an order. Oh yes, when you order from Fabletics, you have to agree to the terms of having your credit card charged automatically for $49.95 every month in order to receive what they call "perks" for being a VIP member. My advice to anyone who is mesmerized by the Kate Hudson commercials for Fabletics, save your money and time because it is not worth the money, the stress, the time, and the wait for some leggings that are probably just as good as the ones you can buy on Amazon or your local retail store. I haven't even received the leggings yet, but currently, I'm not impressed with the company, so I can imagine I won't be impressed with the leggings either when or IF I receive them. Horrible company! BEWARE!
Date of experience: February 17, 2017
Each visit we make at Fabletics is a great one. The entire staff is very friendly and goes above and beyond to help us! Thank you!
Date of experience: September 4, 2022
Hi Carla,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in quality just for you!
Best,
Tina
I'm lucky to live in a city with a store. I was able to try on several styles and learn what sizes work best for me.
Date of experience: November 30, 2021
Hello Bethany,
Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!
Best,
Nelle
Product is great and sizing is consistent. Shipping partners that are used are by far the worst. I will strictly be shopping in store going forward.
Date of experience: January 12, 2022
Hello Katie,
We appreciate your feedback on our items and truly apologize for your experience in shipping your order! We would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I have been ordering within company for. 2 years and the quality is outstanding. You won't be disappointed and their return policy is good as well.
Date of experience: May 19, 2022
Hello Wendy,
We’re so happy to hear you’ve had a great experience with Fabletics. We always aim to offer the best prices and the highest quality products. Stay awesome!
Best,
Renz
Always so happy with what I receive from fabletics, and this is no exception, everything I ordered was in great condition and super comfy. Love it!
Date of experience: May 23, 2022
Hello Grace,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
I have not received either of my orders yet and it has been three weeks. Very disappointed. Hoping the quality and product is worth the wait.
Date of experience: June 1, 2022
Hello Josie,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
My 18 yo saw an ad on social media and asked me to buy them. He loves them. We've got 4 more pairs on the way!
Date of experience: June 1, 2022
Hello Joanne,
Thanks for taking the time to write a great review! We take pride in giving the best quality of products and services to our dear members! We're delighted to receive your compliments and appreciation! Have a great day!
Best,
Dean
I had a VIP Fabletics account and was happy to use it letting credits roll over. I noticed credits started disappearing (totaling $300). After several hours of calls, I was advised that credits only last a specific period of time. Fabletics agreed to reimburse me via vouchers which I agreed to, BUT the vouchers did not work. I tried contacting Fablectics and the voucher company who kept bouncing me around and never resolved my issue. Years passed and I got nowhere, eventually the issue was resolved, however, at this stage I had moved countries. I tried to make an order, however, was not able to use my credits to order to my address. I called again to find a workaround but was advised there was no alternate solution. I resorted to selling the vouchers at a discounted price, but found no buyers. By this time more than 4 years had passed. I tried all avenues, and had no choice to contact Fabletics again to request a refund - the agent hung up on me! I tried again and in May 2021 an agent finally agreed to issue a refund cheque. I was advised the cheque would arrive in 4-6weeks. 5 months and there was no word from Fabletics, I contacted them and was advised they hadn't sent the cheque as they needed to verify my address. I asked why no-one had contacted me - the reason, they don't have the ability to contact me! I left it a week and called again, only to find the last agent hadn't updated my shipping address. Now I am being told I need to wait another 4-6weeks. Avoid this company at all costs! I tried to spend $300 and now they won't give my money back.
Date of experience: October 11, 2021
Hello Nicola,
Thank you for sharing your overall experience with Fabletics. We deeply value your business with us. We will contact you within 48 hours for further assistance.
Best,
Nelle
I want to cancel my account before you charge me another $59.00 for the privilege of buying your clothes... Enough is enough with the sneaky tactics.
Date of experience: September 3, 2022
Hello Claudia,
Thank you for taking the time to leave a review. We are saddened to know that you are thinking of closing your account with us. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Love that the leggings are compression and very comfortable. They have their own flair to them. I got some to give a gifts to others people.
Date of experience: January 3, 2021
Hello Athena,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Autumn,
Thank you for trusting us! Together with our professional team, we promise to do our very best to cater every FABshionista needs of our members like you! Have a fabulous day!
XO,
Ivy