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    Fabletics

2021 CUSTOMER CHOICE AWARD

Fabletics

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Overview

Fabletics has a rating of 3.2 stars from 11,638 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.

  • Service
    822
  • Value
    830
  • Shipping
    807
  • Returns
    575
  • Quality
    791

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 53.2%
Positive
1,668
Neutral
271
Negative
1,198
View ratings trends
227
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How would you rate Fabletics?
Top Positive Review

“Love the product, service and all the new collections being added”

Joseph A.
12/16/24

Ive been a VIP member now for 2 years and it was the best thing ever to be apart of. I love the different colors, sizes and fits they offer and the price is what keeps me coming back. I give their clothes as gifts to all my friends and family all the time.

Date of experience: 12/6/24
See positive reviews
Top Critical Review

“I should never have joined”

James S.
12/16/24

I really don;t have time to think about when I should buy something or just pay in money every month. I guess I still don't fully understand how it works. No disrespect to the company or the plan but I have six email accounts. All for different aspects of my life. Four are for work. I don't always check them all every day so I miss the reminders the company sends. Plus, I feel as if In am forced to buy something every month. I don't need that much stuff`. I am going now to cancel my membership, not because Fabletics has done a bad job, the plan just isn't for me.

Date of experience: 12/6/24
See critical reviews

Reviews (11,638)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (1787) vip membership (464) credit card (337) kate hudson (211) vip member (271) sports bras (284) workout clothes (147) shopping experience (71) quality products (130)
Thumbnail of user kimberlyg1251
Colorado
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

My daughter and i love our matching outfits. The fact that i have a preteen who still wants to match her mama.

Date of experience: June 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Kimberly,

Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!

Best,
Dean

Thumbnail of user ericf1518
California
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

$#*! off $#*! off $#*! off $#*! off $#*! off $#*! off $#*! off $#*! off with selling my data

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 4, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Eric,

We appreciate the feedback you shared regarding your account. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Thumbnail of user paulac944
Illinois
1 review
0 helpful votes
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June 4th, 2022
Verified purchase

Ordered my sport bras and leggings, so far so good. Only when you go to order colors wantd are not always available

Date of experience: June 4, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Paula,

Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user andread763
Georgia
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

Love their clothes just couldn't fit a size medium yet :/ I sent them back no worry, hassle free and got a refund.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Andrea,

We're glad you enjoy our unique styles! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!

Best,
Zeth

Thumbnail of user brendag725
California
1 review
0 helpful votes
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February 2nd, 2021
Verified purchase

There weren't nearly as many styles to choose from as I expected given the advertisements. Also, they were very limited in sizes.

Date of experience: February 2, 2021

Thumbnail of user colen13
Cole N. – Fabletics Rep

Hi Brenda,

We appreciate your feedback on our styles and selections! We will be contacting you via email within 48 hours for assistance.

Best,
Cathy

Thumbnail of user blancar128
California
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

Easy to navigate the website. Great, durable, and fashionable workout apparel.

Date of experience: April 5, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Blanca,

Thank you so much for the review. We appreciate the feedback you shared about the website and are happy that you are having a great experience. We hope you will always have a great experience with us in the future!

Best,
Lia

Thumbnail of user camrona5
Arizona
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

Never again cost me $120 in bs fees and charges. Do not shop here

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 4, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Camron,

Thank you for sharing your experience with the charges on your account. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user sarahd2336
Florida
2 reviews
0 helpful votes
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April 14th, 2024
Verified purchase

Did NOT realize there was a quarterly $59. Charge it has been 3 weeks and still waiting for my REFUND. UNACCEPTABLE!

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 4, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Sarah,

Thank you for leaving feedback on your experience with the charge and a refund. We always welcome the opportunity to improve. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user berthau3
Texas
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

Too many emails, I am about to cancel my subscription just for the adds.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 5, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Bertha,

We regretfully note that we received your feedback regarding your account. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.

Best,
Lia

Thumbnail of user chelsead189
Florida
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

Poor quality - itchy and no pockets to hold the phone for working out. More stylish vs functional.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 5, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Chelsea,

We are sorry to hear that the item you got did not meet your expectations. Please be assured that we will make every effort to ensure that this will be resolved. We'll send you a private message as soon as possible to start the resolution process. Thanks!

Best,
Lia

Thumbnail of user jesusc467
Florida
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

Easy online ordering...Also the communication of order and shipment is superior! Dont change it.

Date of experience: April 5, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Jesus,

Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!

Best,
Lia

Thumbnail of user stantont11
Texas
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

I've ordered 3 pair of the golf pants. Awesome fit and very comfortable!

Date of experience: April 5, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Stanton,

It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!

Best,
Lia

Thumbnail of user stephanieh2500
Virginia
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

I work horrible hours and cant seem to this cancelled! Just got charged again.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 4, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Stephanie,

We regretfully note that we received your feedback regarding the VIP program. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.

Best,
Lia

Thumbnail of user jeffh2400
Wisconsin
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

Products were ok but the monthly program is predatory.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 4, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Jeff,

We appreciate you for taking the time to write a review about the membership. We'll be happy to assist you with your concern. Our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user arnoldc160
New Jersey
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

Ordered pants. They're ok.
Then I get a bill for $55.
Never again. Ever.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 5, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Arnold,

We value the comments you made about the VIP program. Please be assured that we will make every effort to ensure that this will be resolved. We'll send you a private message as soon as possible to start the resolution process. Thanks!

Best,
Lia

Thumbnail of user craigb1289
New York
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

Always out of stock.switched to Figs better quality and fit—great catalog for custom stitching.

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 4, 2024

Thumbnail of user allisonc419
Allison C. – Fabletics Rep

Hello Craig,

Thank you for writing a review. We value your feedback on product availability. We would like to address your concern and our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user jonb1041
California
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

Great purchase! Will buy again. Comfortable and come in a length that fits me.

Date of experience: April 5, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Jon,

It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. We hope you have a pleasant day.

Best,
Lia

Thumbnail of user yolimarm1
Florida
2 reviews
0 helpful votes
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April 15th, 2024
Verified purchase

Can't get out of without using all your membership points. Will lose credits

* Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 5, 2024

Thumbnail of user liab32
Lia B. – Fabletics Rep

Hello Yolimar,

We value the comments you made about the VIP program. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Thumbnail of user jackier45
Florida
1 review
8 helpful votes
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April 15th, 2016

Fabletics is a "subscription" shopping website where you must sign up as a VIP member where your credit card is billed $49.95/month for shopping... As long as you do your research and REALISE what you're signing up for, it's not a big deal -- or a scam. There are def pros and cons though...

The Good:
- You can "skip" any (or every) month if you want and your card won't be charged (just have to set a reminder and do it by the 4th).
- If you forget to skip the month, you don't lose the money... You just have $49.95 (credit) to spend on clothes.
- The tights/capris are very decent quality for the price while other items are okay.
- The reviews are pretty detailed and include what size each reviewer ordered.
- You earn points to spend on little items.
- Free shipping as long as you spend a certain amount.

The Bad:
- Shipping is slow (especially when you've been spoiled by Amazon)
- Stock seems to run low a lot
- Almost every item I've purchased says to hand wash... YEAH RIGHT! Lol (but everything has come out of the wash just fine).
- Apparently customer service isn't the best (I personally don't have any experience with them).

The Ugly:
- Misleading marketing - My first outfit was not $25 and you only get free shipping when you spend a certain amount.
- When you forget to skip a month and have $49.95 credit to spend, you're not allowed to combine that credit with any promotions (such as $30 off when you spend $100) even though that $49.95 "credit" is money you spent.
- You can't apply your $49.95 credit toward a shopping bag containing less than $49.95... So basically you have to either spend 50 bucks or nothing at all.

Bottom Line:
It's cute clothes with pretty good quality... If you're a savvy shopper who knows what you're signing up for, never returns anything or calls customer service (like me), and doesn't believe anything you see on TV then it's a good way to always look cute while working out or lounging around without breaking the bank. Overall I'm satisfied with Fabletics.

Date of experience: April 15, 2016

Thumbnail of user gracec587
Oregon
1 review
0 helpful votes
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September 1st, 2022
Verified purchase

Thank you for making workout clothing that fit XL girls in a comfy/sexy way! I love my Fabletics, especially my Yittys!

Date of experience: September 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Grace,

Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to learn you love Fabletics and Yitty.

Best Regards,
Clark

Thumbnail of user sherib203
Florida
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

I order from Fabletics all the time and if there is ever anyy type of issue, customer service is always helpful.

Date of experience: December 1, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Sheri,

Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be 'five stars'!

Best regards,
Chad

Thumbnail of user harpreetd7
Canada
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

I wear their leggings and its been 3years never fails to satisfy me; in terms of longevity, comfort, and beautiful designs

Date of experience: December 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Harpreet,

It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.

Best,
Lia

Thumbnail of user sundbeautys
Wisconsin
1 review
0 helpful votes
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December 15th, 2021
Verified purchase

Great outfits, variety & fabrics! Arrives timely. Wish soldout items could be in again for more items I wanted to wear.

Date of experience: December 15, 2021

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Debbie,

Wow! Thank you for such an excellent review. We appreciate your time sharing how satisfied you are with how fast your order arrived. For your convenience, we recommend that you access your Fabletics account during the first five days of each month. On the first, we usually replenish our collections. You can either shop for new styles and sizes or skip the month.

Best,
Bella

Thumbnail of user hudsonn5
Minnesota
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

VIP membership is very scammy, convoluted for no reason other then to have you fed up and forget and pay again.

Date of experience: August 1, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hi Hudson,

We value our members, and your feedback about the VIP membership is so helpful for us to hear. One of our Member Services team will get in touch with you right away.

Best,
Tina

Thumbnail of user carriek383
North Carolina
6 reviews
0 helpful votes
  • Send Message
September 26th, 2022

So far good application to sign up for and get a reward. Has good deals and discount on many different items.

Service
Value
Shipping
Returns
Quality

Date of experience: September 26, 2022

Thumbnail of user jenniferm1988
Jennifer M. – Fabletics Rep

Hello Ross,

We are glad you are enjoying our products and promos! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!

Best,
Zeth

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From the business

Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.

Business History

Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically does not respond to reviews

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