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Fabletics has a rating of 3.2 stars from 11,516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member, and long time. Fabletics ranks 2nd among Sportswear sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Ive been a VIP member now for 2 years and it was the best thing ever to be apart of. I love the different colors, sizes and fits they offer and the price is what keeps me coming back. I give their clothes as gifts to all my friends and family all the time.
I really don;t have time to think about when I should buy something or just pay in money every month. I guess I still don't fully understand how it works. No disrespect to the company or the plan but I have six email accounts. All for different aspects of my life. Four are for work. I don't always check them all every day so I miss the reminders the company sends. Plus, I feel as if In am forced to buy something every month. I don't need that much stuff`. I am going now to cancel my membership, not because Fabletics has done a bad job, the plan just isn't for me.
I'm a size 8 and the waist rolls. So annoying for the price!
Date of experience: January 2, 2023
Hello Amy,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Great all the shorts I received have been perfect I highly would recommend
Date of experience: January 4, 2023
Hello Dashawn,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Clothes are are very nice it's the fitting I have a problem with.
Date of experience: January 2, 2023
Hello Cornelia,
Thank you for writing a review! We value your feedback on the sizing of our product and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I love fabletics… the quality is amazing, great compression pants…. Stylish. Amazing price
Date of experience: April 3, 2023
Hello Cassandra,
It is our desire to keep you satisfied with our unique styles and great quality products at an affordable price. You are our inspiration for doing our best. Thank you and remember, we value you!
Best,
Allison
The App never works so I have to always go to web browser.
Date of experience: May 1, 2023
Hello Charles,
Thank you for sharing your experience with the mobile app. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
Great clothes when I purchase them, but I get bombarded with emails non-stop.
Date of experience: August 4, 2023
Hello Alec,
Thank you for sharing your experience with our emails and the items we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I received my shipment earlier than anticipated and the feel and fit of the items are spot on. I will be purchasing more in the future.
Date of experience: July 1, 2019
Hello Teresa,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy!
XO,
Ivy
I love fabletics! So glad I jumped on this opportunity. I love that the clothes are affordable, and I'm really finding things that work for me.
Date of experience: June 1, 2022
Hello Elizabeth,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
Great product and great customer experience! Everyone at the store was super helpful
Date of experience: May 2, 2023
Hello Erick,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you. We sincerely hope that all of your future transactions with us will be wonderful. Happy shopping!
Best,
Lia
I loved my experience and all the clothes I bought.
I find that my Color style or size are not available when I want to buy vite the happened
Date of experience: August 1, 2022
Hello Isabelle,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Amazing, our family loves Fabletics and will continue to purchase this amazing product.
Date of experience: February 2, 2023
Hello Angela,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Great quality. Love the deep pockets for your cell phone. Great customer service.
Date of experience: February 4, 2023
Hello Kay,
We are glad you are enjoying our products! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I was in during black Friday and leggings were on sale for new members only. Make the sale for all members, I pay my money also.
Date of experience: December 1, 2022
Hello Christy,
Thank you for your feedback. Our Member Services Team will contact you right away to address your promotion concern.
Best,
Renz
Customer service has been good - lately the colors and design have been lacking
Date of experience: August 22, 2023
Hello Alicia,
We appreciate the feedback you shared regarding the options we have. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.
Best,
Lia
Great pants for cooler spring and fall days. Really comfortable and wrinkle free.
Date of experience: April 1, 2023
Hello Dave,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your pants! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
The clothing fits well and is great quality. They will last me for a long time. The colors are great too and I love the bundles/combos
Date of experience: August 17, 2022
Hello Amber,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
Love the lined shorts. Great for workout. Or just wearing around the house.
Date of experience: September 1, 2023
Hello Andrew,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing Fabletics items! We hope you will always have a great experience with us in the future!
Best,
Mary
My favorite workout clothes! Definitely great quality and such great designs, colors, styles.
Date of experience: March 4, 2023
Hello Ashley,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Website is a little slow but overall good. Clothing is great and comfortable.
Date of experience: March 4, 2023
Hello William,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website while checking out. Our Member Services team will contact you right away for further assistance.
Best,
Zeth
The clothes are great but pricey. There are strict time limits on returns
Date of experience: March 2, 2023
Hello Rosi,
Thanks for sending your review! Your feedback about our product pricing and returns/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
First of all, any company that doesn't allow you to cancel a membership conveniently online should set off red flags. Their goal is to have people forget that they have memberships and be continuously charged. Not exactly confidence in their products... Then, when you DO call, you are forwarded to India (IF the line even connects). I don't usually mind talking to someone who speaks English as a second language, but either they actually don't understand what you are saying or they are purposely giving you the run-around whenever you talk to them.
I had a Fabletics membership for about a year with no problems. However, when I became pregnant, I called to cancel my membership (which you MUST do, no way to cancel online) because they don't have a maternity line, so I can't wear the products anymore.
I called to cancel. They said it was done.
NO... one month later, I get a charge for $49.95. I call back, they said they don't do refunds, sorry for the confusion. They'd cancel my membership now... WHAT?! So you mistakenly canceled the wrong email address and now I have to pay for it!? I argued for a while, and ended up in tears because this conversation was going nowhere and the person on the phone was so unhelpful. FINALLY, he said he would put in for a refund.
A month goes by, still no refund. At least the account is actually canceled now, though. I call back, and they say they don't do refunds. EXCUSE ME! I've already had this conversation! They said they would give me a refund because it was THEIR mistake for not canceling my membership when I called the first time! You can't charge someone after they cancel their membership. If it was worth it, I would actually be within my rights to bring it to court. They record all conversations, so I know the proof is there. After more arguing, she said she'd give me a refund. Should go through within 3-5 business days. This is where I am now... we will see if they're lying again.
If I don't get a refund this next time, I will spend all my time bashing them to every person I know, every person in my yoga classes, and every review sight that I can find. This is ridiculous. I'm sorry, but I hold grudges.
Date of experience: April 22, 2019
Hello Rachel,
First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.
Best,
Ivy
Well made products, good fit, durable. Easy ordering and returns. Very satisfied!
Date of experience: February 1, 2024
Hello Alex,
Awesome! We're happy that our members appreciate the effort we put into making sure we provide quality products and a great online shopping experience! Have a wonderful day!
Best,
Allison
Great service, awesome clothes. Will definitely be ordering my next set from Fabletics.
Date of experience: February 1, 2024
Hello Aidan,
We desire to keep you satisfied with our exceptional services and great products. You are our inspiration for doing our best. Thank you and remember, we value you!
Best,
Allison
I like the product I just didn't know there was a monthly subscription to go with the purchase.
Date of experience: April 2, 2023
Hello Nathaniel,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the VIP membership. Our Member Services Team will reach out to you right away.
Best,
Allison
Co-founded by Kate Hudson, Fabletics offers high-quality fashion-forward activewear for women at great prices.
Fabletics offers high-quality, fashion-forward activewear for women. From premium training gear to performance-inspired swimsuits and lifestyle dresses, our designs embody the core principles of fit, function, and style – all at great prices. This is where the inspiration starts. Beyond the clothing, we foster a community of people who embrace our mantra – “Live Your Passion” – every day.
Hello Coulter,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz